Can you accommodate working a wide range of hours and overtime as needed?

"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle. This is in my comfort zone, and I'm happy to work any hours offered."

Your interviewer is curious how adaptable you'd be to accommodating an unpredictable and varied schedule. Considering the nature of the company's model, there are no regular flight routes. The destinations are determined on demand as needed, and routes vary. "NetJets flight attendants may fly virtually anywhere based on our Owners' travel needs." This affects the hours you'd be working and where you'd travel to and from. Therefore, their ideal candidates would be able to "adapt to changing flight schedules." As they state on their website, "Not every flight goes as planned. We need to be constantly aware of changing weather patterns, customer requests, and flight logistics." However, with seniority, "flight attendants can live in various locations around the U.S. and can also choose from several types of work schedules."So familiarize yourself with the expectations of the role, and don't let any questions in your interview catch you off guard. Assure your interviewer that you are aware of the inconsistent schedule associated with this role. If you have relevant experience to draw on, share it.

"I am available to work a wide range of hours, plus overtime. I prefer enough notice to at least make appropriate childcare arrangements."

"Not a flight attendant but a pilot. I am used to the long days, short overnights, and changing schedules. When you enjoy what you do and enjoy the pilots and owners of your flight it makes the day seem shorter and very enjoyable."

"Being extremely flexible and having the ability to manage your time properly is extremely important as a flight attendant because you have to understand your schedule can change with little notice and you are sometimes away from home for prolonged periods of time. I believe my experience working in the private aviation industry for three years has helped me adapt to this lifestyle."

All employees of NetJets are expected to wear a uniform to work. Are you comfortable with this policy?

"Uniforms are an industry standard, so, yes, I am comfortable with this policy. I love the uniforms at NetJets, as well. They are truly elegant."

NetJets' ideal candidates are those who would enthusiastically embrace every aspect of what it means to be a member of the team. This includes being willing to wear their uniforms with pride. As they advertise online, their "Company-provided uniforms boast our signature style of elegance." Regardless of your position on whether uniforms feel like a touchy subject, in the airline industry, they often serve as a security measure and uphold the standing and reputation of the company. So discuss with the interviewer your experience and willingness to work in uniform.

"Yes! I think the uniform is very prestigious and a good representation of the brand."

"I strongly believe the appearance of the flight crew is very important when establishing and maintaining a professional reputation for the company."

Tell me about yourself.

"My father was a Navel pilot, and my father and mother were both licensed pilots and had a twin-engine Cessna, which we used to travel and vacation quite often. I felt very at home when traveling and in the sky as well. So, naturally, I pursued this profession and am quite happy. I feel more at home in smaller aircraft and pride myself on my superior service skills, so pursuing a position with NetJets felt like the obvious choice for me."

This is a typical introductory interview question designed to get you to relax, open up, be yourself, and put your best foot forward. An interviewer is looking for their ideal candidate, so they have a vested interest in getting to know you and sizing up your fit for the company. So when presenting yourself, try to showcase how you match what they are looking for. As they advertise, their "service team members are proud NetJets ambassadors and passionate relationship builders." So this is your opportunity to show how passionate you are about your career while showcasing your relationship-building skills.

"Both my parents were in the airline industry. So I grew up in a crew culture. So as soon as I was out of high school, I landed a position with Alaska Airlines. I have won several awards and was promoted ahead of my peers. I love working for the airline, but I feel I have taken my career as far as I can with them. Of course, there is nothing wrong with continuing to cruise along with this great airline; however, the only better choice would be stepping up the game of m career and pursuing a position with NetJets. So here I am."

What unique qualities would you bring to our company?

"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

This question is asking how aligned you are with what they are looking for in an ideal candidate. To answer this question, research their desired attributes, and research yourself. You'll want your answer to be sincere and in your own words. This will help you deliver consistent answers throughout your interview, which helps make your words actionable. So think about your unique qualities, and tie these into how you could contribute to their company, culture, and values.

"Specifically, we seek individuals who have the following attributes: Service-oriented, an unwavering dedication to safety, curious and agile learner, strive for positive results through rapport and relationships, elevate collaboration with internal and external partners, adaptable, forward-thinking, and resourceful, uphold the high standards our discerning clientele require, empower, trust, and respect fellow NetJets employees, strive for continual improvement and increased profitability for NetJets, take ownership of and accountability for actions."

"I am well-liked, am a positive force for our teams, have a great attitude, and work hard. I take responsibility for my commitments and hold myself accountable for my actions. I am resourceful and often think outside of the box. I am very focused on my development and am consistent and reliable. I have often been told by those I am working with at the beginning of a shift that their day improved when they realized they'd be working with me for a shift, and hearing that is not rare. I would bring all of this with me and have a lot to offer."

"I have a unique ability to strike up conversations and build rapport with nearly anyone. This is a great help when it comes to customer service and community building with fellow coworkers."

Which of our locations would you prefer to work?

"Well, I am curious to hear what kind of seniority is required before being awarded a crew base of choice. I suppose, initially, I would say I would gladly accept any crew base if it increased my likelihood of proving myself a team player and being awarded the position. Once reaching the seniority required to be awarded preference, I suppose I would have a better idea of what that would look like. For example, if there was an owner who I preferred working with, who frequented a destination I enjoyed traveling to, then I suppose I might choose that as a home base."

As they explain online, after gaining some seniority, you could be rewarded with a preferred schedule and crew base. "No two days are the same. NetJets flight attendants may fly virtually anywhere based on our owners' travel needs. NetJets flight attendants have many options in crew bases and scheduling. Flight attendants can live in various locations around the U.S. Based on seniority, they can also choose from several types of work schedules. Choose from more than 200 bases across the U.S. to call home and enjoy unique-to-NetJets benefits that enhance your time in the sky and on the ground." So explore their locations and all the other unique benefits NetJets offers their employees. Come armed with questions regarding what kind of tenure is required before receiving such preferential treatment.

If you could start your career over again, what direction would you take?

"I certainly do not regret the direction I have taken my career; however, if I could start over, I would have pursued my Master's degree to further expedite my career so I could have been sitting here a few years sooner. Instead, I landed a job that felt like a great career move at the time but didn't offer the career growth I'd hoped for. But I pushed myself and advanced beyond my peers. I now enjoy coaching and leading others so they can further their goals."

A hiring manager can tell a lot about your personality by learning about your career interests. As Alan Bobo, EVP, Chief Operating Officer of NetJets, once said, "Because NetJets is the pinnacle of most aviators' careers, we can confidently say that we hire only the most experienced crew members in the industry." So, when answering this question, try not to volunteer an alternative career to the one you've chosen. Doing so could be interpreted as having a potential for burning out on the job or career dissatisfaction. Instead, consider a different route you may have taken to accomplish your career goals more expeditiously. For example, you could discuss choosing a different company or starting position whose offerings may have been more in line with your goals or undertaking additional education when starting your career. This will help you elaborate on why NetJets is your ultimate career goal and why now is the right time to land with NetJets.

"I would take the same direction! I love what I do and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

"To be honest I enjoyed the road I have taken. Sometimes I wish I did things differently but another dream of mine was to have a cake shop and I wouldn't have done that had I been a pilot this whole time."

How does this position fit into your career goals?

"My primary goal as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what NetJets offers is a strong path towards those goals, and I am excited about what this position has to offer."

Your interviewer is not only curious about whether you have set career goals and whether you've identified this particular position as a good fit for what you aim to accomplish professionally. But they are curious whether you see this as a step up in your career to puff up your resume or if you intend to pursue long-term career growth opportunities with their company. Assure your interviewer that this position offers the challenges you are looking for in your career, fitting in with your ideal career goals. NetJets advertises on their careers website that they offer nonstop career growth, and they go on to say, "NetJets enthusiastically supports professional and personal development. And we know that attracting and retaining top talent means encouraging career exploration, sometimes far beyond current roles, to employ people where they deliver the most impact. When it comes to your growth opportunities, the sky is the limit."

"This position offers the next steps in my career and the growth I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show NetJets what I can do!"

"This was my main career goal since I started with the company 14 years ago. My dream is to be a pilot for NetJets."

"Ever since I started in private aviation I have wanted to be sitting where I’m sitting right now to prove to you what I know which is that I would be a great addition to this company."

Where do you see yourself five years from now?

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to envision a great long-term fit here."

With all the value propositions they post on their website, and their aims to attract their ideal candidates, they are confident in this opportunity being "the pinnacle" of one's career. However, to ensure that this opportunity isn't wasted on a candidate who might use this opportunity to increase their professional worth and then further their career elsewhere, your interviewer would like to know exactly where you intend to take a career with them over the next five years. How you answer could also inform them of how career-oriented you are and whether you set goals for yourself and even have a career plan. Although it's impossible to predict where you may be in five years, assure your interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

When answering this question, identify the offerings they advertise on their careers website, such as how they provide "a variety of events and learning opportunities. Some examples include competitive challenges and educational seminars. Additionally, examine how they place a lot of emphasis on ensuring employee retention, with the aim of not burning out their employees due to the nature of the job. They even promote wellness through "on-site farmers market visits, massage therapy, group fitness classes, discounted gym memberships," to name but a few ways they promote "work-life balance and self-care."

What do you hope to gain most from your time with NetJets?

"After reviewing the culture and mission of NetJets, I feel that I would be able to find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected, which is also interesting to me."

This question aims to identify what you hope to attain by joining their team. How you answer should inform your interviewer whether your reasons for pursuing this position are career-oriented and if your goals align with what they advertise they have to offer. They are also curious about which of their recruitment efforts has paid off in attracting talent. For example, "Join the global private aviation leader. Apply today. Endless growth opportunities, exceptional benefits, and an empowering atmosphere are all on the horizon. Become part of the NetJets team, and you will join thousands of dedicated individuals worldwide working to create effortless travel experiences for our Owners while developing professionally and personally."

"What I hope to gain most by working with NetJets is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

"A career I can be proud of. A place I can grow as a pilot and perfect my skills. And I hope others can benefit from having me in the cockpit with them and the passengers as their pilot."

"When you find out what you want to do the next step is finding where you want to do it. I love being a flight attendant and I am looking for a company that shares my same values so I can not only love what I do but where I do it. I know at Netjets I’ll have the opportunity to learn from the best and take my customer service skills to the next level."

How would you rate your communication skills?

"I rate my skills as a 9/10. Communication is very important to me. My supervisor and co-workers will attest to my clear and concise communication skills. Yet I acknowledge there is always room for improvement. Still, I am open and frequently check in to answer questions and see if I need to clarify anything. Communication needs to run smoothly, both ways."

Exactly how you answer this question should reveal your communication skill level and how aligned you are with their particular brand of communication. As they state on their website, "Get to know the proactive, personable NetJets team members focused on serving you in the sky and on the ground. They warmly greet you by name, do their utmost to fulfill any requests, and always communicate essential information and updates."

When answering this question, break down all the aspects of communication. Elaborate on your listening skills, sense of empathy, ability to observe things situationally and not emotionally, and ability to mirror and responsibly ensure what is being communicated is being accurately interpreted and understood by all parties.

"I am very intuitive and empathetic. I study the communication style of the person I am interacting with and modify my communication style to theirs whenever necessary. I frequently repeat, mirror, and validate to ensure the person I am speaking with feels heard. If emotions come into play, I study those emotions, remove myself from them, and observe the situation. This approach helps center me and expedites desirable outcomes."

"8. Not perfect but If there is an issue at work I make sure every department know about it instead of waiting for it to go around the loop."

Tell me about a time communication became an issue when working on a team.

"I worked on a team to solve a problem that could affect our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."

Your interviewer is curious not only about what the example you volunteer will say about your skills but how instrumental you were in recognizing or addressing any communication issues that may have disrupted your work. NetJets advertises that they are looking for crew with an "astute attention to detail" and members of their team who proactively "plan, coordinate, and confirm" when communicating with their teams. So share an example of when communication broke down, what you did to repair the communication issue, and what the overall outcome of the situation was.

"My current company recently went through a merger that caused a lack of communication among the team. I suggested to my department head that we have a team-building event. Gathering everyone to remind them that we are still a team was very helpful."

"We would call and let our flight coordinators know about a plane breaking and the pax still showed up two hours later not knowing there was a problem. After that, I made sure to call each department so there was no delay with the information."

Why are you the best choice for NetJets?

"I feel that I am the top candidate for NetJets because I already bring five years of industry experience, and you won't be disappointed if you hire me. My customer service skills are unmatched, and I am fluent in three languages, which allows me to communicate smoothly with a wide range of customers."

This is another question aimed at identifying how well you've prepared for this interview and whether you're confident you are the best candidate for NetJets. Share any qualities that could make you a memorable candidate. Talk to the interviewer about what makes you a standout and uniquely meet their requirements as an ideal candidate who is "driven to inspire. Each member of the NetJets team takes the utmost care when considering choices, using collaboration, curiosity, and adaptability. The safety of our Owners and our employees is our top priority, leading us to question, speak, and act intelligently and swiftly in each scenario we encounter. From sales executives and pilots to strategic operators and Owner Services representatives, at NetJets, an employee is never just a title or job function."

"As you can see, I am invested in this interview process with NetJets and will bring this same level of dedication to you if I am hired. When it comes to caring for my passengers, or in the case of NetJets, we'd call them owners, I would balance safety with service, communicate thoughtfully, and collaborate efficiently and intelligently with my coworkers."

"I worked at NetJets for 8 years from the flight operation side to one on one with the Owners. I understand the different departments, the culture, and their values. I understand that we set the bar based on our customer service to the Owners. That's why they are so highly regarded. I really love the company, the employees, and the Owners we serve. Never have I felt like one of the family as I have when I was a NetJets employee."

"I have over ten years of experience in the customer service industry in addition to three years of experience in the private aviation industry and I share the same respect for safety and customer service as this company. In my current position, I am a liaison between the client and the company which gives me a unique understanding and keeps my problem-solving and customer service skills in constant practice."

List the top three skills that will make you an ideal team member at NetJets.

"I see that your job description requests candidates who are organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

Again, when asked to list your top skills, it's best to discuss your traits that align with those listed in the company's job description. Such as how they are looking for "the most diligent, adaptable, service-driven individuals to execute the NetJets mission." So examine what diligence looks like for you. In what ways are you service oriented and adaptable? Define how your brand, as a professional, aligns with their brand.

"I love what I do, and it comes across in the service I provide. I consider myself emotionally mature and stable and rarely allow my attitude to be influenced by external factors. I am adaptable, considerate, determined, and sincere. I am having a good time at work, and harmony is important to me. So I want to ensure that everyone has as good of a time as I am."

"Personable and customer service oriented Safety is my main focus when conducting each flightDetail-oriented"

"My top three skills are intuitive customer service, dedication to safety, and empathy and respect for everyone."

Personality fit is important to us at NetJets. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

NetJets is looking not only for the most experienced and accomplished professionals but also for individuals with the "characteristics of a NetJets professional" and the ability to "embody the interests of NetJets Owners and fellow NetJets employees." Remember, personality and character are two different things. Your interviewer is looking for more information on your personal traits rather than your integrity. So this question is aimed at how well you would embody NetJets as a representative of their brand.

"I am confident, friendly, and a go-getter. People enjoy being around me because I enjoy what I do for a living, and I'm having a good time."

"Bubbly, optimistic, friendly. Always ready with a smile and a helping hand."

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

"I started working at a young age in a restaurant as a server. From there, I made my way up to the maitre d'. I managed the opening of additional restaurant locations. Most of what I've done has been customer service focused."

Whatever your experience as a service professional, you want to communicate how you would deliver and maintain their reputation for taking "customer service to new heights for NetJets Owners, the world's most discerning travelers. Join our growing group of proactive, solution-oriented professionals who go above and beyond to personalize flawless journeys. The moment you step aboard, you have arrived. With NetJets, your journey is transformed from routine to remarkable, the pinnacle of luxury enjoyed by the world's most discerning travelers." So share the depth of your experience working in customer service and the lengths you go to personalize and accommodate your passengers' needs, ensuring the highest quality experiences.

"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."

"My whole job experience has been customer service; from Big Apple bagels to retail, bartender, flight coordinator, and on-site rep. I have been serving customers since I was 15."

"I have been working in the customer service industry for over ten years and have always found that I thrive in client-focused positions because of my passion for helping people. I have been a waitress, sales associate, receptionist, and personal assistant in the past."

At NetJets, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

NetJets prides itself on providing superior, premium personalized service, which elevates its owners' every experience and has been thoughtfully curated down to each detail. So research your work experience, and refresh your memory on every example in your career where you have delivered the kind of service that meets their standard. "By fulfilling your unique needs and exceeding your high expectations, we create the extraordinary travel experiences you seek. NetJets is dedicated to serving you flawlessly, providing curated luxury amenities and thoughtful attentiveness that elevate your every moment, in the sky and on the ground."

"I will ensure that your customer service standards are continually met by following your service protocols exactly. I will get to know our owners, their unique needs and expectations, and deliver with diligence. I am always willing to lend a hand, and I am a happy person, which creates a positive environment for customers."

"Customers are our number one goal. They are why we are here. We are there to serve their needs and get them and their loved ones to where they need to go."

"Netjets has been leading the private aviation industry for 55+ years and an integral part of that has been prioritizing customer service. Holding myself to the highest possible standard of customer service is one of my strongest skills and a top priority for me as a flight attendant. I would be honored to work for a company that values its clients as much as I do."

Employees of NetJets are expected to be reliable, on time, and accessible when on shift. Do you consider yourself a dedicated employee?

"In my most recent position, I was often recognized for being flexible with my availability. I believe in being 30 minutes early for work. I come with very strong references and am happy to elaborate on my track record for my reliability and dedication on the job."

Your interviewer is asking whether you consistently report to work on time and can be relied upon to go the extra mile and support your team and answer the call of duty when needed. As they state on their website, they are looking for those who are reliable, adaptable, and who are "open and flexible to ever-changing flight schedules." So offer your interviewer examples when you have displayed the type of dedication they expect, and explain that you possess the qualities and characteristics they are looking for.

"I am very dedicated and would show my appreciation for the role by being a reliable team member of NetJets."

"Yes. I always say if you are not 15 minutes early you are late."

"Yes, I am always early because I like to be prepared and I believe that reliability is a huge component of being able to thrive in a team environment."

In order to work for NetJets, you are required to pass a criminal record check. Are you comfortable accommodating this?

"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."

Not only is safety an absolute necessity for the airline industry, but even more so when additional security is required for the frequently high-profile owners NetJets serves. They even provide personal travel security for their owners: "To mitigate travel risk, we developed a unique security program unlike any currently available in the industry. QS Security(R) orchestrates executive protection for NetJets Owners and guests. They employ a global network of experienced security partners, often coming from long careers in the CIA, FBI, U.S. Department of Defense, U.S. military, and in SWAT operations." Try to make your answer short and to the point. If you have any minor transgressions which may come up on a background check, now would be the time to disclose it and offer context.

"I can complete a full criminal background check as well as any drug testing or other background checks that you require."

Do you have any special interests or hobbies?

"I actually am a poker champion and earn quite a lovely supplemental income from it. I don't do it professionally, and only as a hobby. But I am pretty good at it, and love to win."

Of course, you likely have an interest in travel or other cultures if you are passionate about this profession. But try to tie in something relatable, yet original, about yourself. Take advantage of this opportunity to make yourself a more memorable candidate. Perhaps even something that might make you more interesting or relatable to NetJets' owners. Something that showcases you are "professional, responsive, creative when necessary. A pleasure to work with."

"I play the flute and have a food critic blog. So whenever I travel on the job, I aim to go and check out as many street fooderies as I can, and then write about them. I have about three-hundred-thousand followers currently."

If you could meet any famous person, living or dead, who would you meet and why?

"I would like to meet Stephen Hawking, yet a version of him that was free of ALS. I would find it interesting to sit down and have a conversation with him. That or Carl Sagan, to show him the world that has come, the predictions for a future that has come to pass, and would be curious to pick his brain to see what he thinks would come next."

NetJets depends upon the professionalism of their crew to deliver respectful service to their owners. Yet, they advertise that "some of the most successful and powerful leaders in business, sports, and entertainment" are NetJets owners and passengers. So, although this question is intended to be a fun method of getting to know you a little better, it is also a test of how well you would be able to adhere to the professional service standards they expect of their teams. So have fun with this question, and showcase your personality.

If you could travel anywhere in the world, where would you like to go?

"I think Barbados is at the top of my list currently. Aside from that, I'd like to visit Iceland."

NetJets conducts "1,200+ flights per day worldwide." So your interviewer is aiming to measure how proud and passionate you are about your career choice. So share your passion for travel, and name a few of your favorite places where you have been and a few where you have yet to travel. If it feels right, pose the same question to your interviewer, and try to connect with them over a shared passion for travel.

How do setbacks emotionally affect you and your work?

"Experiencing a setback is always disappointing and can be a bit disheartening, but hey, it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Your interviewer is curious whether you are emotionally intelligent and take ownership of your actions, mistakes, responsibilities, and development. They're also interested in whether you take your failures in stride and learn from them or if you allow your mistakes or setbacks to undermine your confidence, trip over your own feet, and make even more mistakes as a result of being emotionally rattled. Spend some time reflecting on the mistakes you've made, the obstacles you've overcome, and how you have grown and improved. Also, identify how NetJets can further your development by examining some of the testimonials employees have made which are advertised on their website, such as "Working at NetJets has been wonderful for both my professional and personal growth. Every day I get to work with collaborative, supportive, and driven colleagues in an environment that promotes the development and entrepreneurial thinking."

"I like to think about what happened, list all the causes that made it happen, and then try to think of a way I could make it better. Live and learn from mistakes."

Have you received training on how to handle an in-flight emergency?

"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency."

Your interviewer needs to ensure that you would know what to do and remain calm if an in-flight emergency occurred. NetJets assures their owners that "no two days are alike, but our commitment to safety is unwavering. With our signature commitment to safety and service, you will fly with absolute peace of mind in total comfort to your desired destinations." Be honest about your training and experience in an emergency and how you look forward to additional training to live up to their standards.

"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with NetJets."

"I have received training in handling in-flight emergencies and I am confident that that training has prepared me to uphold the reputation Netjets has for prioritizing safety and handling any in-flight emergencies efficiently and professionally."

Do you have any formal training in First Aid or CPR?

"I've kept all of my first aid and CPR certifications up to date since I was fourteen. I was a lifeguard every summer as a kid and was captain of my swim team."

First Aid and CPR training is required for many roles in the airline industry, and NetJets is no exception. "NetJets has an uncompromising commitment to safety and proves it with an annual industry-leading investment in Crewmember training. For our flight attendants, this means extensive, recurring training that goes beyond FAA requirements with additional, unique-to-NetJets safety and service measures. And this means peace of mind for our Owners." Assure your interviewer you have current and valid CPR and First Aid certifications. If you do not, express your willingness to do so.

"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

"I have been formally trained in both CPR and First Aid."

Tell me about any airline-related training you have been through.

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience. I also frequently maintain additional certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

Regardless of any industry-related training you have been through, you will need to complete training specific to NetJets. However, this question is more about showcasing the homework you've done in preparing for this job by detailing any industry-specific training you've had and suggesting how it may compare to the training you could expect to undergo with them. As they advertise to their owners, "No other pilots or flight attendants are more committed to your safety and more deserving of your trust than NetJets Crewmembers. We hire top talent and invest over $100 million in innovative, ongoing crewmember training annually. To ensure absolute mastery, we require our pilots fly only one aircraft type. Every day, 15+ dedicated teams work in tandem to support our Crewmembers and protect your safety. Together, we continue to set and surpass industry safety standards."

"Not only am I proactive in keeping all of my airline training current and up to date, but I also have some additional qualifications. Before I entered the airline industry, I was a registered nurse. I keep all of my licenses and certifications up to date and am more qualified in a medical emergency than most others."

"I have had private aviation training through the company I currently work for which has included customer service training, FAA training, CPR, and First Aid. In addition, I have been in the private aviation industry for three years now."

What work situations excite and motivate you?

"I am most motivated on the job when tasks are organized, the vibe is positive, and I feel like an active contributor and an important member of the team. I value strong teamwork and good leadership. When I feel listened to and valued, I am excited to do my best work."

Spend time thinking about all the aspects of working for NetJets that appeal to you. Whether it's working with "an impressive list of passengers" who are "some of the most successful and powerful leaders in business, sports, and entertainment," working on "the finest fleet of private jets" which NetJets considers "best-in-class aircraft," or the "opportunity to ascend to the pinnacle of your career while obtaining "unique service training that aligns with our Owners' expectations while exceeding industry standards." So make some lists, and be prepared to tell your interviewer what will keep you motivated and excited about coming to work every day.

"I feel like this would be the pinnacle of my career, and I would love to work on the finest fleet of private jets in a more intimate setting."

"I love doing recovery trips. I try my best to make a good situation out of a bad one while considering safety and customer service as a factor."

How do you determine priorities when you have multiple tasks at hand?

"Prioritizing safety by all measure, at all times above all other things, I'd determine which matters require my attention. I would accommodate my passengers' unique needs, communicate expectations and deliver accordingly."

Before answering this question by describing your work style, systems, or ethics, familiarize yourself with NetJets' priorities, such as how they prioritize safety "first and always." Additionally, they prioritize their "strong values" and "exemplary culture," such as their focus on service. "Our clients trust us with their passions, and I love seeing where their next adventure will take them. When they are on board, they are my No. 1 priority." So, examining their expectations, determine your experience and track record aligns with their expectations.

"Determine if anything is time-critical and do that first. After that try and complete them in a flow and to what makes sense to maximize your time."

When have you had to shift your priorities in response to sudden changes?

"In my current role, our schedule is changed on a regular basis and always at short notice. It's just part of the job. Sometimes it can be frustrating, but it's expected. I adapt well and stay professional, especially in front of passengers when such sudden changes occur. You have to lead by example and maintain the peace."

Your interviewer is curious whether you can think quickly on your feet or if you have difficulty working under pressure and allow your stress to trigger task paralysis. As they advertise on their career site, "NetJets employs an elite team focused on anticipating and adapting to change while remaining committed to our core principles of safety then service." Think of relevant examples where you exhibited emotional intelligence, quickly adapted to changing circumstances, and successfully shifted priorities accordingly. You'll want to showcase that, in such situations, you respond calmly and in a professional manner.

"The airline industry is full of sudden changes, most frequently when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

"I like to meet all my flights when they arrive but if I have an mx issue or catering issue that needed my attention I would give priority to putting out the fires first before I could meet any aircraft."

"Leaving luggage behind in an emergency diversion to make a flight in the morning."

The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty I have faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."

NetJets advertises that they "use decades of historical data to anticipate, and solve problems, before they occur" and are "prepared for any scenario." How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. Describe how you handled the situation, showcasing your resourcefulness, service skills, and creative thinking.

"I face unexpected difficulties frequently in my current position. The company is under a lot of strain, being low staffed, and some days we can't deliver adequately the crew coverage we should. I pick up the slack wherever I can and strive to leave a good impression. But if there aren't enough of us to staff a flight, then cancellations and delays occur."

"I had a passenger once forget his photo ID and he was an employee of the _____ passenger. While the pilots and company resolved the issue I made the passengers comfortable in the conference room. I set up the nice china and silverware and served them their catering for a nice breakfast."

"Our plane was delayed due to a mechanical issue with the CPU during a fuel stop. We had to pick the team up after a game and we weren’t sure if we were going to make it. Since it’s my job as a concierge to keep the client updated on any delays or changes in their travel plans. I thought about how tired the team is after the games, how late it was, and the fact that it would be very uncomfortable for a group that size to wait in a fbo for even an hour. I called our manager of operations and asked if it was possible to book hotels for them. After getting approval from the company, we booked hotels for them and called to tell them we didn’t feel the aircraft was up to standards and had booked their hotels for the night and rescheduled their flight to tomorrow. it ended up being the right call because our crew was stuck there for over three hours before we were able to get off and that would have been inconsiderate to the customer."

As a Flight Attendant, you prioritize the safety of all passengers. What would you do if you felt there was a safety threat?

"My reaction to a safety threat would rely on my on-the-job training. I would want to follow company protocol and safety regulations. I believe if I were faced with a safety threat, I would do everything to ensure passengers remained calm."

NetJets' new hire training begins with a basic indoctrination at their headquarters in Columbus, Ohio, and lasts approximately 25 days. "This consists of, but is not limited to, company policy and procedures, general emergency training, fleet-specific training, hands-on service training. After successfully completing training, flight attendants are released to begin initial operating experience training. This consists of training with a large cabin instructor." Familiarize yourself with the strict safety protocols you could expect. Once having a firm grip on their expectations, feel free to contextualize your experience in reacting professionally in any situation where safety was at risk. Describe how you maintained calm while prioritizing the needs of your passengers and crew above your own.

"I am well trained to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."

"I would assess the situation and mitigate the risk as appropriate. I would get the pilots involved if need and discuss the situation on the best course of action."

"I take the responsibility of protecting and ensuring the safety of all passengers very seriously. I am well trained to handle emergency situations and I would make sure to prioritize following protocol, communication between the crew, and ensuring passengers remain calm and are confident that they are in capable hands."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and a headhunter that sought me out suggested I could be earning significantly more, based on my qualifications and skills."

Most positions at NetJets post their base salary range. They also tout that they offer industry-leading benefits: "Working for NetJets means you receive a comprehensive benefits package to support your body and mind. Your medical, dental, and vision benefits begin your first day, all with no monthly premiums, and your 401(k) retirement plan offers an unprecedented company match."

Performing the balancing act of beginning salary negotiations is all about establishing or justifying your professional worth. Delivering a great interview while showcasing what you have to offer this potential employer is a large part of this. Additionally, you can use your current earnings as an example, including your projected salary if you chose to stay with your current employer. Letters of recommendation, testimonials, and anything else tangible to back up your claims hold value here. Also, compare the benefits you currently receive to what they offer, including perks, bonuses, and anything else that lowers your cost of living.

"Although my current salary is $45K/year, I am seeking $52K in my next position."

How do you get along with others at work?

"I get along great with my coworkers. Most of them I would call my friends, who I spend time with on and off the job. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day."

Your interviewer needs to ensure that you would work well with their existing teams, especially when onboarding. Your ability to work well with their teams is wholly reliant upon your ability to build relationships, especially when onboarding. This also includes how well successfully you'd build relationships with NetJets owners. "Specifically, we are looking for those committed to empowering and respecting fellow team members."

Think about your relationships with coworkers, past and present. Share what you contributed to your working dynamic with them. Share what you enjoyed about those relationships. Focus on your above-average communication skills and sense of collaboration, especially with those relationships that transcended beyond the workplace.

"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."

"I really enjoy people and day-to-day interaction with them. I like to help them if they have any issues I can help with. I enjoy a friendly environment and love the small family-type culture."

How will you earn the trust of your coworkers?

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

It's one thing to get to know those on your teams, become familiar with one another, and build relationships with them. But it is entirely another thing earning the trust of your coworkers, quickly establishing a track record for success, and building a reputation for being supportive of the others on your team, being dependable and relied upon. NetJets advertises that their crew are "friendly faces you know and trust. They are advocates, advisers, who work closely to facilitate smooth travel." Share your approach to earning the trust of your teams, especially when onboarding.

"Being knowledgeable about the plane, SOPs, and company protocol. Being on time and polite and asking questions if I don't understand something."

Think about a tough boss, professor, or coworker. What made this person difficult? How did you successfully interact with them?

"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

You will likely be working with many NetJets 'owners' who might have big personalities and tall expectations. Therefore, your interviewer is curious about how adaptable your interpersonal skills are. As NetJets states on their careers site, most of their positions require their candidates to have "Excellent verbal and written communication skills, sound foundation in teamwork," and emphasize that "interpersonal skills" are "essential." Show the interviewer that you possess high emotional intelligence and work well with most personalities, especially when they may be difficult to please. Use an example from your professional past where you successfully navigated such terrain in a manner that adheres to NetJets standards and expectations. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.

"I had a difficult captain. He was very negative and complained a lot. He would not listen to anyone and did not have good CRM. When he said something negative or complained I did not complain but just kept smiling. I made sure to stick to the SOPs and call-outs that our company gave us. And if he did not brief an approach or do something that was not right I would ask him questions until I was comfortable with the end result. I remained professional and polite."

Name a country that is not on the Universal Time Zone, and is not on the hour. What time is it there right now?

"Well, Kathmandu is offset from the hour by 45 minutes, and is twelve hours and forty-five minutes ahead of us right now. So it being eleven am, it would be eleven-forty-five pm there presently."

This is a fun test of your travel knowledge and experience. There are several countries, or locations within a country that do not adhere to standard time zones, and are offset by both thirty-minutes or 45-minutes. Some of these include India, Sri Lanka, Afghanistan, Iran, Myanmar, Newfoundland, Regions of Australia, Venezuela, Nepal, Chatham Islands, and the Marquesas Islands. So name one, and be prepared to quickly calculate what time it would be there right now.

NetJets Interview Questions

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1. Can you accommodate working a wide range of hours and overtime as needed?
2. All employees of NetJets are expected to wear a uniform to work. Are you comfortable with this policy?
3. Tell me about yourself.
4. What unique qualities would you bring to our company?
5. Which of our locations would you prefer to work?
6. If you could start your career over again, what direction would you take?
7. How does this position fit into your career goals?
8. Where do you see yourself five years from now?
9. What do you hope to gain most from your time with NetJets?
10. How would you rate your communication skills?
11. Tell me about a time communication became an issue when working on a team.
12. Why are you the best choice for NetJets?
13. List the top three skills that will make you an ideal team member at NetJets.
14. Personality fit is important to us at NetJets. How would you describe your personality?
15. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
16. At NetJets, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
17. Employees of NetJets are expected to be reliable, on time, and accessible when on shift. Do you consider yourself a dedicated employee?
18. In order to work for NetJets, you are required to pass a criminal record check. Are you comfortable accommodating this?
19. Do you have any special interests or hobbies?
20. If you could meet any famous person, living or dead, who would you meet and why?
21. If you could travel anywhere in the world, where would you like to go?
22. How do setbacks emotionally affect you and your work?
23. Have you received training on how to handle an in-flight emergency?
24. Do you have any formal training in First Aid or CPR?
25. Tell me about any airline-related training you have been through.
26. What work situations excite and motivate you?
27. How do you determine priorities when you have multiple tasks at hand?
28. When have you had to shift your priorities in response to sudden changes?
29. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
30. As a Flight Attendant, you prioritize the safety of all passengers. What would you do if you felt there was a safety threat?
31. What are your salary expectations?
32. How do you get along with others at work?
33. How will you earn the trust of your coworkers?
34. Think about a tough boss, professor, or coworker. What made this person difficult? How did you successfully interact with them?
35. Name a country that is not on the Universal Time Zone, and is not on the hour. What time is it there right now?

NetJets Interview Questions

1. Can you accommodate working a wide range of hours and overtime as needed?

2. All employees of NetJets are expected to wear a uniform to work. Are you comfortable with this policy?

3. Tell me about yourself.

4. What unique qualities would you bring to our company?

5. Which of our locations would you prefer to work?

6. If you could start your career over again, what direction would you take?

7. How does this position fit into your career goals?

8. Where do you see yourself five years from now?

9. What do you hope to gain most from your time with NetJets?

10. How would you rate your communication skills?

11. Tell me about a time communication became an issue when working on a team.

12. Why are you the best choice for NetJets?

13. List the top three skills that will make you an ideal team member at NetJets.

14. Personality fit is important to us at NetJets. How would you describe your personality?

15. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

16. At NetJets, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

17. Employees of NetJets are expected to be reliable, on time, and accessible when on shift. Do you consider yourself a dedicated employee?

18. In order to work for NetJets, you are required to pass a criminal record check. Are you comfortable accommodating this?

19. Do you have any special interests or hobbies?

20. If you could meet any famous person, living or dead, who would you meet and why?

21. If you could travel anywhere in the world, where would you like to go?

22. How do setbacks emotionally affect you and your work?

23. Have you received training on how to handle an in-flight emergency?

24. Do you have any formal training in First Aid or CPR?

25. Tell me about any airline-related training you have been through.

26. What work situations excite and motivate you?

27. How do you determine priorities when you have multiple tasks at hand?

28. When have you had to shift your priorities in response to sudden changes?

29. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

30. As a Flight Attendant, you prioritize the safety of all passengers. What would you do if you felt there was a safety threat?

31. What are your salary expectations?

32. How do you get along with others at work?

33. How will you earn the trust of your coworkers?

34. Think about a tough boss, professor, or coworker. What made this person difficult? How did you successfully interact with them?

35. Name a country that is not on the Universal Time Zone, and is not on the hour. What time is it there right now?