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NetEnrich Interview
Questions

25 Questions and Answers by William Swansen
| William Swansen is an author, job search strategist and career advisor who assists individuals from all over the world.

Question 1 of 25

At NetEnrich we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

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NetEnrich Interview Questions

  1. 1.

    At NetEnrich we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?

      Working for a company which emphasizes the importance of continued education can be an enriching opportunity. Be prepared to talk to the interviewer about your interest in growing your knowledge base. You may want to push your existing knowledge into the expert range, or perhaps there is a current hot topic on which you would like to learn. Whatever your answer may be, ensure that you express to the interviewer your appreciation for continued education opportunities.

      William's Answer #1

      "I love that NetEnrich emphasizes continued education. This offering is one of the qualities I was looking for, in my next opportunity. If I could take a course or workshop on any topic I would choose to focus on IT Management. My goal is to grow into a management level position, and that would be a great stepping stone to get there."

      William's Answer #2

      "That is very exciting news to hear. I value continued education as well. If I could continue my education in any area, I would do a deeper dive into IT Security and IT Security Management."

  2. 2.

    As I understand it, the network is the most vulnerable part of a company's IT infrastructure. What is your opinion of this and how would you define the threat and risk to a company in terms of network security?

      This is a 'set the table' question which provides the interviewer with an overview of your knowledge of and perspective on network security.

      William's Answer #1

      "The network infrastructure is the most vulnerable part of the IT system because it is the easiest part to access. Since all the company's data is transmitted via the network, hackers focus on this to get the data for malevolent uses. This is the threat to the system. The risk is the company's responsibility to secure their users' and customers' information or be subject to fines, injunctions or even shut down. Measures need to be taken to minimize both the threats and the risks related to network security. I am well versed in these and can expound on them if you would like me to."

      William's Answer #2

      "I agree with you that the greatest threat to a company's IT infrastructure is the network. Hackers target the network because it is the easiest part of the system to access and because all the data is transmitted over the network. It's the data that hackers want and can cause the most disruption with. The risk to the company if the data is compromised is the loss of business, fines and injunctions and the possibility of being shut down. While the threat associated with network security will always remain, the risk can be minimized through prudent network security practices and procedures."

  3. 3.

    During the implementation of a hosted cloud environment, our IT team emphasizes that the most insecure component of a cloud infrastructure is the data transmission process. How do you recommend customers secure data while transferring it to the cloud?

      A critical aspect of NetEnrich's cloud security service is transferring or having knowledge of, transferring data to the cloud. In order to recommend the best approach to a client, you must be experienced in this area.

      Providing a direct answer and citing your cloud security certifications is the right approach to answering this question.

      William's Answer #1

      "You are correct in your statement that data is at most risk while being transferred to and from the cloud. This is why measures must be taken to ensure that there is no leakage in the transmission. The best ways to accomplish this is to use strong encryption keys when transmitting data and to perform periodic audits to ensure the data in is the same as the data out. I learned how to work with clients to help them manage this during my preparation for my Certification of Cloud Security Knowledge exam preparation."

      William's Answer #2

      "During my preparation for my Certification of Cloud Security Knowledge exam, I learned that data transmission is where most security breaches occur. It is easier for hackers to hijack the data while it is en route to the could than it is for them to breach the security perimeters provided by firewalls and user authentication measures. To prevent data leakage during transmission, I advise my customers that strong encryption keys be used to protect the data during transit. The effectiveness of their encryption measures can be verified by performing audits which compare the data into the data out."

  4. 4.

    At NetEnrich we deal with sensitive and confidential client information. Are you willing to complete a full background check?

      Most companies in the IT and IT Services industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and harmful if put into the wrong hands. Assure the interviewer that you are most willing to comply with any form of background check they require.

      William's Answer #1

      "I am happy to comply with any background check required. My record is clean, and I have a strong credit history. I do not participate in drug use, either. You can be assured that if you hire me for this role with NetEnrich, I will maintain a clean record."

      William's Answer #2

      "Yes, I can certainly complete a full background check. I should disclose to you ahead of time that I have a mark on my record from about eight years ago, for a DUI. I am still able to travel, and no longer have restrictions on my drivers' license."

  5. 5.

    We put a great deal of pride in our customer service at NetEnrich. How will you contribute to our high customer service standards?

      Before your interview, it's a great idea to spend time researching NetEnrich reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

      William's Answer #1

      "Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."

      William's Answer #2

      "I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."

  6. 6.

    Can you explain the security requirements we must adhere to in order to confirm that our customers' data is secure in the cloud?

      It is likely that the interviewer already knows these regulations or has been briefed on them enough to ask the question. You should be prepared to address this question directly with the specific requirements.

      William's Answer #1

      "There are a total of four security requirements that are generally implemented in order to be compliant with user privacy laws. These are:
      - Validation of input; The input data must be controlled and transmitted securely
      -Backup and Security; The data is stored and secured and not open to access from unauthorized parties
      - Output reconciliation; Audits must be performed that the data output is the same as the data input
      - Processing; Data used by an application is controlled throughout the process and not exposed to unauthorized users."

      William's Answer #2

      "Data security is a key component of cloud security. Companies must comply with international data security regulations or they may be subject to fines or injunctions, which could ultimately cause the company to cease operations for a period of time or even permanently. Remaining in compliance with these laws is not difficult if you understand the four basic requirements common to all the laws. These are;
      - Validation of input; The input data must be controlled and transmitted securely
      -Backup and Security; The data is stored and secured and not open to access from unauthorized parties
      - Output reconciliation; Audits must be performed that the data output is the same as the data input
      - Processing; Data used by an application is controlled throughout the process and not exposed to unauthorized users"

  7. 7.

    NetEnrich seeks to hire those with above average communication skills. Describe your communication style to me.

      The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at NetEnrich. When clients seek the help of NetEnrich, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment NetEnrich on their communication efforts.

      William's Answer #1

      "I have been a client of NetEnrich in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."

      William's Answer #2

      "Here are some additional words to describe your communication style:

      - Energetic
      - Lively
      - Articulate
      - Eloquent
      - Informal
      - Formal
      - Succinct"

  8. 8.

    Can you describe the difference between a Black Hat, White Hat and Grey Hat hacker?

      When it comes to cyber hackers, you will hear three terms used for hackers. They are Black Hat, White Hat, and Gray Hat hackers. These terms are also synonymous with Search Engine Optimization as well. For informational purposes, here's an overview of all three: Black Hat Hacker - Someone who has knowledge about breaking into or breaching computer systems and bypassing their security protocols. Their primary motivation is to financial or personal gain, and to spread malware or viruses in order to gain access to these computer systems. White Hat Hacker - Someone who is known to use their skills for good rather than evil. They typically work as Cyber Security consultants that are paid to find security vulnerabilities in systems, and work to strengthen those security holes for clients. In A hiring manager might pose a carefully crafted question to determine how well you know each one, and if you fall into one of the three categories. They want to know will you be able to defend against a cyber attack, and how you handle threats from hackers.

      William's Answer #1

      "When I think of Black Hat Hackers, a few things come to mind. An individual or group of hackers whose intent is to either maliciously penetrate a company's system by writing and distributing malware that leaves a company vulnerable and susceptible to further attacks. The others are cyber espionage and political persuasion. I am directly responsible for following our company protocol when we are alerted that a Black Hat attack is in progress. Much like a chess game, I carefully engage and monitor the activities of the Black Hat Hacker to see what steps and moves I must execute to prevent loss of data or a breach. One of the biggest motivations for Black Hat hackers is personal or financial gain."

      William's Answer #2

      "On the flip side of Black Hat Hackers is White Hat Hackers, which serve a completely different purpose and role. White Hat Hackers are what's called ethical hackers. I worked with a company that employed a White Hat Hacker, and I was assigned to work with this individual on a project to perform penetration testing and vulnerability assessments on the security systems to attempt to find weak spots and holes in our system via various hacking methods. I'm also familiar with how Gray Hat Hackers work, and I'm careful how I work and interface with them. The reason being is they don't fall within the Black Hat or White Hat Hacker category, thus the name Gray Hat hacker. I've found that they tend to look for vulnerabilities in a system without notifying the owner of the systems knowledge, and offer to fix those issues for a small fee. There are also instances where I have seen Gray Hat Hackers where Gray Hat hackers post a company's vulnerability in a public forum or social media platform for all to see. I've found that not all hackers are created equal, but I do take precautions with all hackers anyway."

  9. 9.

    What are the benefits of leasing a private data center vs. building one from scratch?

      There are many benefits to either leasing a data center as opposed to building one and vice versa. The interviewer would like to see that you understand the expenditure and risk that comes with either option.

      When it comes to leasing a private data center the benefits include:

      - Fewer upfront costs
      - More predictable expenditure
      - Ability to scale more easily
      - Option to contract the experts as opposed to hiring them full time

      If a company built their own data center the benefits could be:

      - Ownership and complete control of all operations
      - More control over your location
      - Ability to lease out extra space to other businesses

      Discuss with the interviewer the benefits of each, without swaying too far when it comes to your opinion.

      William's Answer #1

      "I believe there are benefits to each, and the choice would depend greatly on budget and how much control a company would like to have. If leasing, you can reduce expenditure significantly. If building one from scratch, you would have full control. In my opinion, there are pros and cons to each side."

      William's Answer #2

      "I have worked for data centers that lease their space, and data centers who own their space. From the leasing side, it is more challenging to scale; however, the costs are much lower. From the ownership side, there are more headaches when it comes to IT staffing; however, there is more control over space, location, and operations."

  10. 10.

    Even though we have taken measures to protect our client's data and create a secure cloud environment, some of our clients have had incidents of potential intrusion from unauthorized sources. Tell me how you advise clients to prevent intrusions.

      Since the word 'incident' can have many meanings, it is best to first define your interpretation of an incident, and then describe the steps you would take to address it. This will provide the interviewer with a context for your answer and will demonstrate that you have experience in this area. You should describe a process you recommend which can be replicated each time an incident occurs.

      William's Answer #1

      "As I understand it, you are using the word 'incident' to describe an event which may lead to a compromise in the security of your data. I recommend using a step-by-step process to respond to incidents and to make sure nothing is overlooked. The first step is to confirm that an incident has occurred. Next, I log it so other members of the team are aware of it and they have a record of it. Then I suggest the team investigate the incident and perform a root cause analysis. If necessary, they should escalate the incident to their management or other resources. This leads to recommendations for remediation of the incident and preventing from it recurring. Finally, a report should be generated with all of the above information and the status moved to closed."

      William's Answer #2

      "I use the word 'incident' to describe an event which may lead to a compromise in the security of a company's data. I have found that is is easier and more effective to develop a process to respond to incidents which can be used repeatedly. First I recommend confirming that an incident has occurred. Then I suggest creating a log of the incident so there is a record of it, and the team can determine if it is part of a trend. Next, I suggest they perform a root cause analysis to determine the causes and identify potential solutions. If necessary, they should escalate the incident to management to make them aware of it. The next step is to draft recommendations to resolve the incident and prevent from it recurring. Finally, a closure report is generated."

  11. 11.

    Since you are interviewing for a position in which you will make recommendations to customers about protecting their company's network, I'm curious about what you do to protect your own network at home.

      This is a 'trick' question which many applicants won't expect. You need to be prepared for this and should answer it honestly.

      If you do not protect your own home as you would a client's network, then suggest to the interviewer the main reason being is that you don't work from home.

      William's Answer #1

      "That's a great question and one I've never been asked before. I take my family's security as serious as I do that of the companies I work with. My home network has all the same security measures I recommend to my customers at work. These include a strong firewall, user authentication, access control, and frequent audits. I also upgrade my network hardware, such as routers and NICs periodically as new security features are released."

      William's Answer #2

      "Funny you should say that. Many of the practices I recommend to secure a company's network I learned while setting up my personal network. These include using the latest versions of the network hardware and software with the most current virus protection, maintaining a strong firewall, and implementing strong user authentication, or passwords, which are updated frequently. I also monitor the network traffic on my home system to determine if any threats exist. To date, I have discovered many attacks on my system from sources around the world, but so far none of them have been successful at breaching my network."

  12. 12.

    If a client is considering moving from an internal data center environment to our platform. What are the key issues you would recommend them addressing before making this move?

      By asking this question, the interviewer is attempting to understand the depth of your knowledge about a hosted cloud computing environment and your ability to plan and manage client's transitions to the cloud without causing any disruption in their business.

      William's Answer #1

      "When transitioning to a hosted cloud environment, there are several things you need to consider. The first and most important is business continuity. You need to make sure that there is no downtime during and after moving to the cloud and that no data is lost or compromised. Another key consideration it the integrity of the data; you don't want it to be hacked or lost between the user and the cloud. Maintaining availability and access to the cloud is also important. Capacity planning is critical, and measures need to be taken to ensure there are enough computing and storage resources available to the users, and that additional resources can be provisioned or de-provisioned as needed. Finally, the company needs to be aware of any regulatory or compliance issues around data integrity and privacy when utilizing cloud hosting."

      William's Answer #2

      "The key considerations when moving to a cloud hosted environment center around data integrity, availability, and compliance. You need to take measures to ensure that the company's data is secure, can't be compromised when communicating with the cloud, and can be recovered if lost. Most cloud hosting service providers can assist with this through the transition planning and execution process. Having a good backup and disaster recovery plan is also important. Availability of the information, applications and computing resources is the next most critical issue. Selecting the right cloud hosting service provider is the first step. They should offer SLA guarantees and have contingencies in place when issues occur. Finally, it is the company's responsibility to make sure that they are in compliance with any regulations and customer privacy requirements when they move to a cloud environment. Again, although not primarily responsible, the service provider can assist in providing the guarantees and documentation necessary to address this issue."

  13. 13.

    Many companies are new to the cloud computing environment. How do you brief them about what security aspects come with a cloud?

      The interviewer is testing your knowledge of security measures associated with the cloud environment and your ability to help customers manage their company's cloud.

      Knowing how to advise NetEnrich's clients on the benefits of the cloud, specifically on security issues, will be a huge selling point for you landing the job.

      William's Answer #1

      "Cloud environments can be as secure as computing environments hosted on-premise based on two key attributes. These are Authentication and authorization, and Control of access. Authentication allows only those users who are authorized to access the resources hosted in the cloud. These include data, applications, and storage. Control of access is a system administrator tool which enables them to allow or deny access to specific users. Together, these tools provide a safe and secure cloud environment."

      William's Answer #2

      "There are two control mechanisms which keep hosted cloud compute environments safe and secure. These are Authentication and authorization, and Control of access. Authentication and authorization prevent unauthorized parties from accessing a company's data and applications. This is also known as 'Hacking." Control of access is the methodology system administrators use to provide authorization to known users. By only allowing authorized users to enter the system and then requiring them to authenticate themselves, companies can be assured their data and other computing resources are safe from theft and misuse."

  14. 14.

    Can you explain to me the basic characteristics of a hosted cloud?

      NetEnrich offers cloud hosting and wants candidates who understand the essential characteristics of a hosted cloud. It's key in your answer to point out the advantages of cloud hosting and how it is superior to standard server hosting.

      If you are interviewing for a sales position at NetEnrich. Knowledge of the cloud vs on-premise hosting will come with training, but it is important to have a basic understanding of the differences before your interview.

      William's Answer #1

      "The basic characteristics of a hosted cloud are Provisioning, Scalability, Billing, and Interfaces. Provisioning refers to the ability to add additional services including computer and storage when necessary to support the company's business activity, and then remove them when they are not needed. Scalability is growing the hosted services as the business grows, without any interruptions or downtime. Billing is important because it needs to be flexible and adjust according to what services are provisioned during the billing period and what volume discounts are applied as the environment scales. Finally, the interface is how the users access computing services and resources. It needs to be both user-friendly and compatible with a variety of devices, including computers with different operating systems and mobile devices, from anywhere across the globe."

      William's Answer #2

      "There are four basic characteristics of a hosted cloud. The first is Provisioning, which refers to adding or removing computing resources based on the needs of the organization. This eliminates the need to provision for peak operational periods which results in the resources being underutilized during off-peak periods. This is one of the key advantages of cloud computing. Another characteristic, Scalability is similar to provisioning but refers to the ability to permanently grow the environment without business interruption. Billing is the third characteristic and relates to both of the previous ones. The organization should only pay for the computing assets and services it is using and should receive a volume-based discount when they add additional resources. Finally, and most importantly is the User Interface. This is how the business accesses its applications and data, and manages the resources. Ideally, the interface is transparent to the users and they are unable to determine that the applications and data are being managed in a cloud hosted environment."

  15. 15.

    What are the various ways to inform employees about information security policies and procedures?

      Anyone in IT leadership that is responsible for establishing and maintaining company policy and procedures for security needs to ensure that there's a system in place for monitoring corporate computers and mobile devices to protect against email viruses, malware, and data breaches. You'll find that hiring managers tend to spend a bit more time on this question because they want to gauge your level of confidence on how you implement these practices across the company and the way you communicate the procedures to all employees. The experience you share with the manager will be a reflection of your capabilities and will show that you can think outside the box. It's not uncommon for a manager to ask you to talk at length about communicating effective ways to identify phishing emails, transferring confidential files securely, password management tips, and applying privacy and security updates for all employees. This helps the manager see the level of detail that you go through to protect your company's employees.

      William's Answer #1

      "If you look at statistics on how attacks were established. You will find that over 50% of attacks came from employees within a company that inadvertently allowed access to a hacker, or simply disregarded company security policy. At my last company, I was directly involved in writing the security policies and procedures, as well as setting guidelines and conducting training sessions with employees to teach them to detect phishing emails and similar scams. I demonstrated in detail what a phishing email looks like, and what to look for when they receive one, and the procedure to follow once this type of scam is identified. I created an email account so that anyone who received these phishing emails,l could send them straight to that account."

      William's Answer #2

      "During my security training sessions with employees, I explained the importance of cyber security, and pointed out the risks of an attack and the negative impact it could have on our organization if personal employee or company information is compromised. As part of the training sessions, I discussed in detail the use of and management of strong passwords, and how to use unique characters when selecting new passwords. As a way of making sure all employees were adhering to our security policies, I set quarterly reminders for everyone to change their passwords. I also had everyone apply updates to their systems and privacy settings."

  16. 16.

    How would you convince a company that is still undecided about whether or not they should continue managing their own data center or move to a hosted cloud?

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  17. 17.

    Explain to me the concept of hyper-converged infrastructure.

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  18. 18.

    Can you name some open source cloud computing platform databases?

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  19. 19.

    There are different levels of data classification, how are they structured, and why are they required?

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  20. 20.

    What is your opinion on the best network monitoring performance tool that allows for easy anti-virus software installation in a network environment with multiple servers and workstations?

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  21. 21.

    What is the difference between Asymmetric and Symmetric encryption and which one is better?

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  22. 22.

    There are many different definitions of a 'Cloud' in the IT industry. In order to make sure we are on the same page can you provide your definition of a cloud hosting environment and describe its components?

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  23. 23.

    What is a false positive and false negative alert in the case of Intrusion Detection Systems?

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  24. 24.

    At NetEnrich we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?

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  25. 25.

    What are common hardware-related network problems that can be improved by using network monitoring software tools?

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