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Nepal SBI Bank Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

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Nepal SBI Bank Interview Questions

  1. 1.

    Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

      At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at Nepal SBI Bank.

      Ryan's Answer #1

      "This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."

      Ryan's Answer #2

      "Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10 minute walk outside really helps refresh me for another half day of work."

  2. 2.

    What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

      As the customers of Nepal SBI Bank become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.

      Ryan's Answer #1

      "In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at Nepal SBI Bank over the phone."

      Ryan's Answer #2

      "The skills that I would bring to the team here at Nepal SBI Bank in this role would be clear and concise verbal communication skills, my ability to read the tone of voice of others and strong organizational skills to handle multiple duties at one time. These skills really helped me thrive in my last role where I was handling customers online, over the phone and in-person in our branch office. At that job, I used and worked on the Avaya cloud based phone system and was able to learn and use all functions of that system."

  3. 3.

    Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

      This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your job in answering this question will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. As you prepare for a question like this for your interview with Nepal SBI Bank, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Your interview fully understands that you are a human that makes mistakes and as long as you take a lesson moving forward, you will be in great standing with them.

      Ryan's Answer #1

      "A couple of years ago with my current company, my manager asked me if I would consider a promotion into a role as a supervisor for our department. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. My manager kept telling me that I had the skills necessary to do so. I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role and we worked on a plan for me to transition back my former role. Looking back on the situation, I really learned a lot about myself and who I was as a worker to not put myself in a situation like that again."

      Ryan's Answer #2

      "In my current role, I was the person who was informed that we were losing one of our biggest clients to a local competitor. In speaking with the client, they were very unhappy about our customer service and overall pricing. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. Right away, our Sales Manager contacted the client to ask a lot of questions on why they were no longer utilizing our services. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward."

  4. 4.

    Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

      As the potential next Branch Manager at this branch of Nepal SBI Bank, your interviewer wants to hear that you have the innate ability to delegate responsibilities among the team that you'll be managing. For this question, they'll be looking to hear that you you can do this effectively by knowing the strengths and weaknesses of your team members and also that you know the responsibilities of each role that you'll be managing. As you talk about your ability to delegate, make sure to talk about the importance of delegating for both your own efficiency in your work and in the work of your team. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed.

      Ryan's Answer #1

      "As a manager, I have a really great history in delegating the right work to the right people in the right amount. Any time that I delegate work, it is important that I put the work in the hands of the right person and I do this by knowing the colleagues that I manager very well. If hired for this role, my immediate goal upon starting would be to get to know my team very well. I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths."

      Ryan's Answer #2

      "My first step in a decision making process to delegate work is to evaluate the task at hand for consideration. I ask myself if it is a duty that I as a manager should be handling first. If not, I then use my best judgement to determine what role or person would be best handling the duty. I ensure that I consider factors like current workloads, KSA's of my team and impact of the task to be delegated in my thought process."

  5. 5.

    Here at Nepal SBI Bank, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at Nepal SBI Bank and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

      Ryan's Answer #1

      "When faced with this situation, I would ensure that the conversation between the customer and myself would be done quietly and with any documents out of the view of others. A person's financial situation is private and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and I need to keep the same mindset with them as I would in this job."

      Ryan's Answer #2

      "Having worked with confidential data and information through my entire career, this part of the job at Nepal SBI Bank would be second nature to me. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. When it comes to personal interactions, I would ensure that our conversations were held in a quiet manner as privately as I'm able to do so."

  6. 6.

    Tell me about your education. How has it prepared you for this opportunity with Nepal SBI Bank?

      Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

      Ryan's Answer #1

      "Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at Nepal SBI Bank and advise clients on important financial decisions."

      Ryan's Answer #2

      "The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with Nepal SBI Bank because you are customer service focused while also needing employees who understand banking related concepts and calculations."

  7. 7.

    What ideas could you bring to Nepal SBI Bank to help grow revenue in this branch?

      If hired as the next Branch Manager at Nepal SBI Bank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

      Ryan's Answer #1

      "While I will always be a firm believer that traditional marketing techniques are key to creating new business and revenue, an outside the box approach can always be vital as well. Here at Nepal SBI Bank, I would make it a priority for frontline staff like Tellers to be trained in advanced sales skills to help upsell customers in their regular conversations with them. Customers of Nepal SBI Bank typically see the frontline workers the most and Tellers are most likely to steer your customers towards revenue generating products."

      Ryan's Answer #2

      "Over the past five years, I've become more entrenched in data analytics in my current role to help drive revenue and I think the banking industry can surely use data analytics to help predict customer trends. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences and that data could be put to use to put out the most preferred packages for future customers."

  8. 8.

    If a client here at Nepal SBI Bank were to be denied the financing that they desire, how would you handle that situation?

      As a Loan Officer at Nepal SBI Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to Nepal SBI Bank for business in the future.

      Ryan's Answer #1

      "This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

      Ryan's Answer #2

      "Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

  9. 9.

    At Nepal SBI Bank, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

      As Nepal SBI Bank continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.

      Ryan's Answer #1

      "If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at Nepal SBI Bank. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. I rely on my ability be upfront in speaking with everyone that I work with, no matter what role they play with the organization. I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role."

      Ryan's Answer #2

      "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. As well, I can also take directions from others on my team when needed. I have a communication style that is very confident, friendly and professional no matter who I work with. During my career, I've been complimented for my openness to feedback from others and my willingness to help other members of my team when needed."

  10. 10.

    In this finance role with Nepal SBI Bank, what do you feel would make for an ideal customer experience?

      In a role as a Loan Processor or Loan Officer, simply following company guidelines and answering questions from customers can be done by a robot. Nepal SBI Bank will be looking for you to help provide the best overall customer experience possible. For this question, they'll be looking to hear what great customer service on the lending side of the business means to you. No matter how you answer this question, be sure you explain the importance of making the customer feel valued in your approach with them.

      Ryan's Answer #1

      "In this role with Nepal SBI Bank, I will be dealing with the financial impact on customers of a really large purchase and this type of purchase often causes stress and tension for them. To provide the best overall experience, I will always be very thorough and educational in my approach to make sure that every question that the customer has is fully answered. The worst thing that can ever happen is for a customer to bite off more than they can chew when it comes to a new loan."

      Ryan's Answer #2

      "My approach to providing the greatest overall experience to my clients has always been solid listening and communication skills with them. I take the time to get to know my clients and what makes them tick. This approach gives me great insight in how I can best match them with the right loan moving forward. As you'll see when you contact my references, I have a very high overall customer rating in my current role based on customer surveys we have done over the past five years."

  11. 11.

    In your opinion, what are the benefits of banking with Nepal SBI Bank?

      The interviewer wants to be assured that you have done your research on Nepal SBI Bank. Review their website to find out more about their products and services.

      Ryan's Answer #1

      "I always have a great experience whenever I visit one of your branches. As a customer of Nepal SBI Bank I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in Nepal SBI Bank values is evident."

      Ryan's Answer #2

      "After researching Nepal SBI Bank products, and what your customers are saying, I believe that the benefits of banking with Nepal SBI Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

  12. 12.

    How would you deal with an irate customer?

      In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Nepal SBI Bank wants to hear about a situation where you used your customer service skills to handle an angry customer.

      Ryan's Answer #1

      "I had a customer complain about having to wait in line for so long on a busy Monday morning. She was so upset because now she was late for work and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

      Ryan's Answer #2

      "If I were faced with an irate customer I would spend my time listening to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."

  13. 13.

    In the banking industry, customer service is essential. Give me an example of a time when you provided excellent customer service.

      Think about what customer service means to you. Making the customer happy and receiving positive feedback are great examples! Nepal SBI Bank wants to hear that you treat customers with respect and are careful to resolve issues. Explain some of the elements of customer service that you possess, like empathy and patience.

      Ryan's Answer #1

      "I was working as a bank teller when a woman came in, upset about her account. I could tell she needed to vent and I wasn't quite sure what the actual problem was, so I listened first. Then I asked questions to figure out what was going on. She was so appreciative of me because I was able to think on my feet and troubleshoot to solve the problem quickly. She even apologized for raising her voice and thanked me for my patience."

      Ryan's Answer #2

      "In my current position as a bank teller, customers are encouraged to provide feedback via a survey app, after each in-branch visit. For the past three months, I have received the highest ranking for overall customer satisfaction. Delivering excellent customer service is a must for me, and I look forward to bringing this level of service to the customers at Nepal SBI Bank."

  14. 14.

    To get to know what type of leader we'd be hiring at this branch of Nepal SBI Bank, how would you describe your management style?

      With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at Nepal SBI Bank will rely on the Branch Manager's ability to do so. From there, talk about your specific skills and abilities that will really be able to foster that team atmosphere to promote branch growth and employee satisfaction moving into the future.

      Ryan's Answer #1

      "I take a very well rounded approach with my team that is both personable and professional and I've honed this approach through my time and experience as a senior leader. I take the time to get to know my staff and their work preferences so I can effectively delegate work as needed. I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed."

      Ryan's Answer #2

      "I consider my management style to be a very adaptive one and I say adaptable in that I am able to cater my approach to each unique team member and each unique situation. I pride myself on promoting a fully functional team environment and I like to allow others to be part of the decision making processes. But when necessary, I can make crucial decisions and communicate those decisions with my team in an educational and firm manner."

  15. 15.

    Have you ever operated a currency counting machine or a coin counter?

      To help save time and ensure accuracy, Nepal SBI Bank has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with Nepal SBI Bank, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

      Ryan's Answer #1

      "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at Nepal SBI Bank operate. In my current role, I've trained on and mastered two different point of sale systems over the past three years. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Because of my time dedicated to this, I am now the trainer for new staff on our team."

      Ryan's Answer #2

      "Other than cashing in change in my own bank's lobby, I don't have direct experience. But, I do consider myself to have a very high technical acuity when it comes to machinery and technology. If offered a Teller position here at Nepal SBI Bank, one of my first priorities would be to become an expert on all systems that I would be required to work on. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease."

  16. 16.

    What are your top three strengths? How will you use them to make an impact at Nepal SBI Bank?

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  17. 17.

    How do you build rapport with those that you work closely with?

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  18. 18.

    If you were on the job here at Nepal SBI Bank and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

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  19. 19.

    How would you rate your comfort level receiving money and counting back many to our customers here at Nepal SBI Bank?

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  20. 20.

    What do you know about Nepal SBI Bank?

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  21. 21.

    Tell me about a goal you achieved. What steps did you take to get there?

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  22. 22.

    Our clients here at Nepal SBI Bank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

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  23. 23.

    The clients of a financial firm like Nepal SBI Bank can display an arrange of emotions when they work with our Client Services team. How would you handle a situation where a client was very angry?

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  24. 24.

    On the finance side of Nepal SBI Bank, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

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  25. 25.

    Tell us how you keep your knowledge current with ongoing changes in the banking industry.

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  26. 26.

    Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

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  27. 27.

    What is one unique skill that you will bring to our loan processing team here at Nepal SBI Bank?

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