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Nayatel (Pvt) Interview
Questions

35 Questions and Answers by Rachelle Enns

Updated September 6th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 35
We appreciate innovative thinking at Nayatel Ltd. . When have you created a new product or service?
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How to Answer
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.
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Top 35 Nayatel (Pvt) Ltd. Interview Questions with Full Content
1.
We appreciate innovative thinking at Nayatel Ltd. . When have you created a new product or service?
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

Rachelle's Answer #1
"In my previous role I was fortunate enough to introduce my company to the idea of a 'gold level' priority service where, in addition to our general customer service program, we added other options for our highest-yielding customer segments. Our customer base responded enthusiastically, and we were able to grow several accounts because of the extra attention. In fact, we kept the program running for a few years."
Michelle's Answer #2
"I am newer to my career, so I have not had opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting and vacation service when I was in college. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. This was a positive experience for me at a very early age, so it has encouraged me to be mindful of opportunities and not afraid to raise my hand to express an idea or try something new."
2.
We like to empower our employees here at Nayatel Ltd. Tell me about a time when you undertook a project that demanded a lot of initiative.
This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to also emphasize the outcome.

Rachelle's Answer #1
"We recently had a major inventory count requested of us by the corporate head office. At the time, our manager was away on vacation. No one quite knew where to start or who should take the lead. I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule so that everyone knew what was expected of them, and we completed the project three days ahead of schedule! It was a great success."
Michelle's Answer #2
"We recently switched over our entire leadership team at the same time we were updating our team's compensation plan, so it was a lot of organizational change for the team to process. I took the initiative to manage the culture during this time by reaching out to all associates individually to gain their feedback on what compensation they would like to see in our change. I explained some possible options and gained their feedback on the new leadership team. This, on top of my day-to-day responsibilities, demanded strong time management skills, organization and initiative. However, I was able to guide our associates through a seamless compensation transition while gaining strong feedback on leadership changes."
3.
At Nayatel Ltd., we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit monthly goals. All of these scenarios are great examples to draw on.

Rachelle's Answer #1
"I have always enjoyed the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others."
Michelle's Answer #2
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment-setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with new team members. I try to always invite them out for coffee so they not only have a friendly face in the office, but also know that I can be a resource for them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
4.
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Rachelle's Answer #1
"This happens so easily when people are involved! I recall one instance where I misread an email from one of my team members. The tone was unclear, and I read it as sarcastic rather than in the positive tone my team member intended. After a tense conversation, the employee clarified her intention, and I learned that I was mistaken. She and I agreed to pay closer attention to email tone and to err on the side of positivity to avoid a similar situation in the future."
Michelle's Answer #2
"My current team recently suffered a missing link in communication with one of our vendors, whom we engaged with to complete a large service contract. We did not clearly communicate a change in the agreement, which affected the way the company executed against the contract, costing my team wasted time and resources. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."
5.
We value effective communication at Nayatel Ltd. Would you say you are a better oral or written communicator?
In which manner do you prefer to communicate - oral or verbal? Discuss your preference with the interviewer and support your answer.

Rachelle's Answer #1
"I believe both oral and written communication are important for business success, and each has its strengths. I feel confident in both - in-person communication can be valuable for reading facial expressions, body language, etc., while written communication is ideal for establishing a record of important information. Over the course of my career, I've tried very hard to hone skills in both areas so that I'm a well-rounded, strong communicator."
Michelle's Answer #2
"I do not lean one way or another when it comes to oral or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always refer back to written communication for reference."
6.
If Nayatel Ltd. hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Nayatel Ltd.

Rachelle's Answer #1
"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."
Michelle's Answer #2
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."
7.
How can Nayatel Ltd. motivate you, as a leader?
Your motivation may be that the idea of success and achievement drives you. Perhaps you are working towards career advancement. Take some time to think about what truly motivates you.

Rachelle's Answer #1
"I believe that, for the most part, I am intrinsically motivated. However, I am often encouraged by verbal recognition of my impact, along with compensation-based rewards. This could be a competition for a gift card or a contest where I can earn a bigger holiday party budget for my team. Being a leader comes naturally to me, so I don't find it to be an onerous task very often. My competitive side keeps me motivated as well."
Michelle's Answer #2
"In a competitive industry, I want to work for the best and with the best. I am motivated by a company that sets high performance standards, and by colleagues who work hard to meet them. I love being challenged by my peers to deliver my very best work."
8.
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? The interviewer would like to know if your work style will be a fit with Nayatel Ltd..

Rachelle's Answer #1
"Actually, I thrive in both environments. I feel I perform well when I have routine, day-to-day tasks that can be fine-tuned and perfected over time, but I really shine when I get to solve problems while dealing with unexpected developments with a project or initiative. A healthy mix of both is the best environment for me."
Michelle's Answer #2
"I like to have a bit of both, honestly. I have a general schedule that I follow in the morning including a team huddle, setting objectives for the day, following up with clients, and then setting new meetings with prospects. That said, the in-between of that framework is always pretty unpredictable. In sales, you never know what might happen, especially when selling a product, as I do. More often than not, there is some challenge or drama throughout the day (or 20), so that variety keeps me on my toes, engaged and excited."
9.
What do you know about the culture at Nayatel Ltd. ?
Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration of how the company culture at Nayatel Ltd. will work for you.

Rachelle's Answer #1
"I have researched Nayatel Ltd., and I can tell that you're a purpose-driven company. I'm drawn to your mission: To become a role model of trust, set highest standards of quality and add value to society. Your company has transformed Islamabad, Rawalpindi and Faisalabad into some of the world's top optical fiber connected cities and is now expanding to Peshawar and Lahore. With my own personal and professional ambition, I'd like to be part of that."
Michelle's Answer #2
"I know that Nayatel Ltd. values hard work, humility, knowledge and skill. I really enjoyed watching your anthem video during the course of my research, and I appreciate that the company wants to provide the best telecommunications services in Pakistan. That's the kind of ambition I admire and would like to be part of. I appreciate Nayatel Ltd.'s emphasis on vision and innovation, plus its commitment to providing telecom solutions that make people's lives better."
10.
At Nayatel Ltd., we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.

Rachelle's Answer #1
"Last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had a strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it. It was well worth it!"
Michelle's Answer #2
"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith."
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