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Navy Exchange Service Command Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

You will be responsible for a large amount of cash and valuable merchandise at Navy Exchange Service Command. What would your most recent employer say about your character and honesty?

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Navy Exchange Service Command Interview Questions

  1. 1.

    You will be responsible for a large amount of cash and valuable merchandise at Navy Exchange Service Command. What would your most recent employer say about your character and honesty?

      Honesty is incredibly important when you are working in a retail environment like Navy Exchange Service Command, where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Jordan's Answer #1

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

      Jordan's Answer #2

      "My most recent team-leader, Salim, told me multiple times that he considered me to be a person of integrity and honesty, which is feedback I really appreciate. I always want to be a person who my coworkers and employers can trust."

  2. 2.

    At Navy Exchange Service Command we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      Many entry-level employees at Navy Exchange Service Command to on to explore other career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

      Jordan's Answer #1

      "I would be very excited about obtaining a role in leadership within Navy Exchange Service Command in the future. I'm confident that you'll find that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibility."

      Jordan's Answer #2

      "I have been in an unofficial leadership role for the past three years of my career, so I believe that a management role with Navy Exchange Service Command would be a great next step in my career!"

  3. 3.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel as though a job at Navy Exchange Service Command is a good fit for you. Tell the interviewer about your ideal employer. Be specific, and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Jordan's Answer #1

      "My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

      Jordan's Answer #2

      "My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."

  4. 4.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      Retail environments like Navy Exchange stores may offer opportunities for friendly competition with your coworkers and other stores in your district and region. Tell your interviewer about your experience in competitive environments, whether that meant racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Be sure to mention any successful outcome.

      Jordan's Answer #1

      "My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

      Jordan's Answer #2

      "Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so our sales contests really motivated me.I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

  5. 5.

    How do you feel about performance incentives?

      Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives as an employee of Navy Exchange Service Command. Talk to the interviewer about your feelings regarding performance incentives.

      Jordan's Answer #1

      "I think performance incentives are a great idea -- they keep me motivated to do a good job, and I like knowing that I'm part of ensuring that my team stays on top of our KPIs. I'm extremely motivated by being rewarded for my successes."

      Jordan's Answer #2

      "I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"

  6. 6.

    Personality fit is important to us at Navy Exchange Service Command. How would you describe your personality?

      Your personality will play a role in whether the interviewer believes you would be a good fit for the Navy Exchange team. Talk to the interviewer about your personality -- such as introverted, energetic, or confident -- as opposed to your character -- such as honest, hard-working, or reliable.

      Jordan's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Jordan's Answer #2

      "I am a confident communicator, and I'm really friendly! I love engaging new people in conversation. My last boss, Ricardo, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."

  7. 7.

    What do you hope to learn from this job at Navy Exchange Service Command?

      Employees at Navy Exchange Service Command have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience at NEX. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."

      Jordan's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

  8. 8.

    What do you know about Navy Exchange Service Command? Why do you want to work for us?

      It's important that you understand the mission and aesthetic of Navy Exchange Service Command. Spend some time on the Navy Exchange website, take a look at their different departments and offerings, and get a feel for their brand. What did you find in your research that made you excited to work for Navy Exchange Service Command?

      Jordan's Answer #1

      "I've been a Navy Exchange customer for years and have always appreciated how it feels like more than just a store -- it feels like a warm, familiar gathering place. I would love to be a part of making customers feel the same warmth and comfort I always feel as a customer at Navy Exchange."

      Jordan's Answer #2

      "I want to work for Navy Exchange Service Command because I shop here all of the time. I love your products, and your company culture seems great too."

  9. 9.

    At Navy Exchange Service Command we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      As a Navy Exchange Service Command employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

      Jordan's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Jordan's Answer #2

      "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."

  10. 10.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

      If offered a position at Navy Exchange Service Command, you may be asked to contribute to the design or construction of displays. Do you have examples of displays that you have created? Do you have unique ideas that you can share with Navy Exchange Service Command in regards to their current merchandising? Let the interviewer know if you are interested in creating displays and if you have any special skills to contribute to their design or construction.

      Jordan's Answer #1

      "I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."

      Jordan's Answer #2

      "I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."

  11. 11.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      In a service-focused job like a sales position at Navy Exchange Service Command, you will likely encounter customers who make your job less than pleasant. Retail and customer service-based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Jordan's Answer #1

      "If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

      Jordan's Answer #2

      "Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Navy Exchange Service Command."

  12. 12.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

      Excellent customer service is a vital component to the success of Navy Exchange stores. If you have experience in retail or customer-service, walk the interviewer through your job history and describe your favorite and most challenging roles. If you don't have any retail experience, that's okay! You have likely gained many of the skills necessary to serve customers in your other professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry.

      Jordan's Answer #1

      "I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

      Jordan's Answer #2

      "While I haven't yet worked in a retail environments, I'm excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct their essays and prepare for English exams. It was a challenging job, but I learned so much about listening to people's needs, practicing patience, and helping frustrated students feel more at ease. I think that experience set me up for success in the retail industry."

  13. 13.

    How can Navy Exchange Service Command motivate you on the job?

      The management team at Navy Exchange Service Command wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.

      Jordan's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."

      Jordan's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."

  14. 14.

    Have you researched our company values? What makes you the best candidate for Navy Exchange Service Command?

      Having a deep knowledge of the Navy Exchange Service Command brand and customer is incredibly important -- any information you know about the company's values will work to set you apart from other candidates. Spend some time exploring the Navy Exchange website and becoming familiar with their core values and mission statement: 'To provide authorized customers with quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists and their families.'

      Jordan's Answer #1

      "I've been a long-time shopper at Navy Exchange, and I love supporting a company that supports our military and their families. I come from a long line of military servicepeople, so it would be an honor to work for a company that honors our military and their families."

      Jordan's Answer #2

      "I recently learned about NEX's A-OK Student Reward Program, and I was blown away. I love that it encourages the children of servicepeople to stay focused in school. I would love to work for a company with such strong family values and dedication to servicepeople and their families."

  15. 15.

    Tell me about a time when you made a suggestion requesting change in an organization.

      The most successful organizations are always growing and adapting to better serve their customers, and Navy Exchange Service Command is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

      Jordan's Answer #1

      "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

      Jordan's Answer #2

      "When I began my most recent job at a family run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

  16. 16.

    What type of manager brings out the best in you?

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  17. 17.

    Do you have reliable transportation?

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  18. 18.

    How do you like to be recognized for your accomplishments?

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  19. 19.

    How do you handle situations that could cause you to be late or miss work?

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  20. 20.

    What are your salary expectations?

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  21. 21.

    We need reliable people on our team at Navy Exchange Service Command. How many days were you absent from work last year?

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  22. 22.

    What type of work environment do you dislike working in?

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  23. 23.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  24. 24.

    Why is this job with Navy Exchange Service Command right for you at this time in your career?

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  25. 25.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  26. 26.

    At Navy Exchange Service Command we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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  27. 27.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  28. 28.

    Tell me 3 qualities you possess that make you a strong fit for this position with Navy Exchange Service Command.

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  29. 29.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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  30. 30.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

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  31. 31.

    We have a strong employee honesty program in place at Navy Exchange Service Command to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  32. 32.

    Navy Exchange Service Command puts customer service first. How do you ensure that you always put the customers' needs first?

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