Excellent customer service is a vital component to the success of Navy Exchange stores. If you have experience in retail or customer-service, walk the interviewer through your job history and describe your favorite and most challenging roles. If you don't have any retail experience, that's okay! You have likely gained many of the skills necessary to serve customers in your other professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry.
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
"While I haven't yet worked in a retail environments, I'm excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct their essays and prepare for English exams. It was a challenging job, but I learned so much about listening to people's needs, practicing patience, and helping frustrated students feel more at ease. I think that experience set me up for success in the retail industry."