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Navigant Consulting Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
How would you explain the management consulting industry to someone who is unfamiliar?
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How to Answer
Management consulting can be one of those career paths where people who meet you say, 'What exactly is it that you do?' It's best if you have a one to two sentence elevator pitch on what management consulting means to you! Having this pitch prepared, and memorized, will assist you in answering those 'What do you do for a living?'questions while also helping you sound confident and clear when discussing your career path. Use this pitch when you tell the interviewer how you explain the management consulting industry to someone who is unfamiliar.
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Top 30 Navigant Consulting Interview Questions with Full Content
1.
How would you explain the management consulting industry to someone who is unfamiliar?
Management consulting can be one of those career paths where people who meet you say, 'What exactly is it that you do?' It's best if you have a one to two sentence elevator pitch on what management consulting means to you! Having this pitch prepared, and memorized, will assist you in answering those 'What do you do for a living?'questions while also helping you sound confident and clear when discussing your career path. Use this pitch when you tell the interviewer how you explain the management consulting industry to someone who is unfamiliar.

Rachelle's Answer #1
"Management consulting is best described as a group of people who help business answer tough questions surrounding their operations, strategy, and profits."
Rachelle's Answer #2
"I explain management consultants as people who help businesses to clarify their operations and strategy. We help businesses of all kinds max out their profitability."
2.
Who are our clients at Navigant Consulting?
Before your interview, it's vital that you have a full understanding of the industries and clients that Navigant Consulting serves. You will find this information on their website, press releases, social media, or even a Google search. If you have worked with similar clients in the past, you can mention this, to show the interviewer that you are already familiar with the type of accounts you may be handling, should you be the successful candidate.

Rachelle's Answer #1
"I understand that Navigant Consulting works primarily with Fortune 500 companies in the medical, technology, and SaaS industries. I have a similar client portfolio, with smaller companies who have between 500-1000 employees."
Rachelle's Answer #2
"Through my research, I saw that Navigant Consulting serves over 76% of Fortune 100 companies and more than 92% of Fortune 500 companies. I also understand that your clients span industries such as energy, financial services, Public services, and media/communications. The bulk of my experience is in the energy sector, and I look forward to making an impact in that area while learning more about your client scope."
3.
As a management consultant, who is your ideal client?
In your career as a management consultant, you may have the opportunity to work with a vast range of clients, across a plethora of industries. Discuss the type of client with which you prefer to collaborate. You could mention the size of their company, the workplace culture they have crafted, their strategic process, or their vision. Whichever way you choose to answer, it's best if you can touch on the type of clients that Navigant Consulting works with, and express your interest in that demographic.

Rachelle's Answer #1
"My ideal clients are receptive to change, focused on scaling, while never forgetting their roots, and what their employees offer them. The industries which I am most interested in working, are the finance, real estate, and investment realms; however, I have found that there are excellent clients in every industry imaginable."
Rachelle's Answer #2
"I am new to the management consulting industry so, at this point, my ideal client is one that I can learn from, who I can teach new things to, and collaborate in a way where we both grow. I see that Navigant Consulting works with businesses who are startups in the SaaS industry which is particularly interesting to me."
4.
At Navigant Consulting we use leading-edge technology. Which management tools have you used in your career?
In our digital edge, there are many tools available in the consulting industry, including websites, cloud-based applications, and other software. These tools make your job significantly more manageable, and the interviewer would like to know which ones you have experience using.

If you are unsure of the tech and tools used by Navigant Consulting, you can ask. However, be sure to comb through their job posting first to see if they mention any specific programs. You want to do your research before asking questions that you could have answered yourself.

Discuss any programs and tools that you have used in your previous roles. If you are new to the industry or your career, speak to your ability and willingness to learn their systems quickly.

Rachelle's Answer #1
"I have a great deal of experience with tools related to application management and implementation. I have leveraged software and other tech offerings from companies such as SAP, Oracle, Microsoft, Salesforce, and Cisco in the past. All of these tools are incredibly important for accelerating projects and elevating the result."
Rachelle's Answer #2
"In your job posting you mentioned that Navigant Consulting uses many Salesforce and Oracle products. I would love to learn more about your internal systems as well. I have about one year of experience with Salesforce; however, am eager to learn the offerings in greater depth."
5.
In your opinion, why do companies need consultants?
There are many reasons why a company would hire a management consultancy:

- Identifying the misuse of resources
- Find workable solutions to situations they are too close to
- A convincing way to turn the tide, when opinionated boards or c-suites are stuck in their ways
- To uncover a fresh perspective to an antiquated system

This list highlights just a few reasons why a management consulting firm may be engaged. Think of your best guess why a company would want to bring an outside group in, and discuss your reasoning with the interviewer.

Rachelle's Answer #1
"I believe every company needs a consultant group, at any stage in their business. Only the most invested will take that step and hire one. Some of the reasons may be pain points they remain stuck on, due to differing opinions in the c-suite. Others may be that their processes are antiquated, but no internal employee is knowledgeable enough to change that. Whatever the reason, I am prepared to show my new clients how wise it was to bring on Navigant Consulting to assist."
Rachelle's Answer #2
"I previously worked for a company that hired a management consulting firm. Their reason was that they needed an outside perspective when it came to processes and spending. They wanted to scale but did not understand how to do so. It was a fascinating process, which sparked my interest in joining this industry."
6.
How do you keep up to date on the changes in our industry, from regulations to tech?
The interviewer would like to see that you invest the time needed to stay up-to-date on the latest in your industry. Discuss the resources you use to ensure that your knowledge is current, that you bring the best to your employer every day, and that your clients can count on you to be on top of new trends. Asking the interviewer about their favorite resources in return is a great way to get to know their preferences while potentially learning something new.

Rachelle's Answer #1
"I make sure to use trusted and reputable sources for industry news, such as Forbes, Harvard Business Review, and McKinsey. When it comes to tech, I have a subscription to MIT Technology Review. If you have any recommendations, I am happy to hear!"
Rachelle's Answer #2
"The resources that I tend to visit the most include Tech Crunch and BCG Henderson Institute. I am keenly interested in the views and insights of other management consultants, so I also follow the blog of other high-profile consultants such as Tom Peters from McKinsey. Do you have any favorite resources I could check out? I genuinely enjoy learning and growing."
7.
In consulting, much of your growth will come from feedback on client projects. How do you accept and implement feedback?
Being able to accept feedback graciously is a highly valued skill, especially in the consulting space, where you are continually putting yourself in vulnerable situations, where your recommendations and findings may not always be welcomed or understood. The interviewer wants to know that you accept feedback well, but they also want to see that you see the value of implementing immediate change. Show the interviewer that you:

- Ask for feedback often
- Listen to the input openly
- Take what you know to be important, and leave the rest
- Do not take the feedback personally
- Can take corrective action to implement change

Rachelle's Answer #1
"I ask for feedback on a monthly basis from one of my toughest-to-please managers. Her feedback is accurate, and I trust it. Once she tells me what I could try doing differently, I will take the time to research and plan how I can implement the change. This practice has helped me grow in my career significantly."
Rachelle's Answer #2
"At the end of every project I will give my clients, and their entire team, a survey focused specifically on my service, knowledge base, and if they felt they received the value from me that they expected. The feedback is blind, but I take every bit of it as though it came from the CEO of the company. I analyze the comments for common denominators as well. If the feedback is consistent, I will create a learning plan based around that common piece of feedback."
8.
Who are the biggest competitors of Navigant Consulting, and how do we stand out from the rest?
There are many management consulting firms out there, from solo-run consultancies to the biggest agencies in the business. Before your interview, do your research on the size of Navigant Consulting, who their clients are, and who their direct competitors are. Who do they compete against for business? Show the interviewer that you have researched Navigant Consulting and that you have a full understanding of why they are better than the rest! Which offering, in your opinion, makes them stand out?

Rachelle's Answer #1
"I understand the most significant competitors of Navigant Consulting to be A, B, and C. When I researched your firm these were the companies that continually came up as direct competitors. I combed through their websites and was happy to find that the messaging from Navigant Consulting was the most consistent. Your firm appears to have the most vision and direction, and a more robust client list, over a wider range of client industries."
Rachelle's Answer #2
"After researching Navigant Consulting I saw that your primary competitors are A and B. These two firms look like they do a good job; however, the consultants seem to rotate often. Most of their consulting teams were new and without longevity. I appreciate that Navigant Consulting has teams who are well tenured. This consistency tells me that you are better able to build client relationships and that your consultants are satisfied with the opportunities and growth here."
9.
Our best consultants continually grow and learn. What have you done to expand your knowledge in the past three months?
Professional growth is vital and directly associated with the success you will see in your career. The interviewer would like to know that you understand the importance of expanding your knowledge and taking the lead in your own professional development. Perhaps you have taken coursework, attended a workshop, read books, or listen to podcasts. Share with the interviewer the ways that you invest in your career knowledge.

Rachelle's Answer #1
"To expand my professional knowledge, I have started an online course through NYU on microeconomics. It was important to me that I take the initiative to learn more on this topic and keep my knowledge current. To grow personally, I have read a couple of books on leadership. I love to read and learn from other professionals and behavioral experts."
Rachelle's Answer #2
"I appreciate that you have asked about professional development. It's a topic that is important to me. I have committed to reading one new book per month on a topic related to organizational development, leadership, and strategy. I listed to The Growth podcast every day, on my commute, to hear business turnaround stories. I find them inspiring."
10.
How would you make Navigant Consulting more profitable?
You work with your clients to help them scale and see more success and profitability. Now, how would you help Navigant Consulting to do the same? The interviewer is not looking for you to reinvent their entire organization; however, they are looking for one or two simple ways they could improve. Perhaps, during your application and interview process, you saw some room for opportunity and growth.

Rachelle's Answer #1
"I look forward to helping Navigant Consulting be more profitable every day. During my application process, I conducted a lot of research on your organization. I noticed one area of opportunity being your social media presence. A strong presence on Instagram, for instance, can draw users to your website, creating more opportunity to educate potential clients."
Rachelle's Answer #2
"I specialize in workforce optimization, so I always see room for opportunity in that realm. When I applied to Navigant Consulting online I saw some areas where the application process could be streamlined, saving time and frustration. I would be happy to walk you through my ideas."
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