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Natural Resources Defense Council Interview
Questions

31 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 31
At Natural Resources Defense Council we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
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How to Answer
In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Whether you have experience in the same industry as Natural Resources Defense Council Inc, or not, be sure to appear confident in your capabilities.
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Top 30 Natural Resources Defense Council Inc Interview Questions with Full Content
1.
At Natural Resources Defense Council we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Whether you have experience in the same industry as Natural Resources Defense Council Inc, or not, be sure to appear confident in your capabilities.

Rachelle's Answer #1
"I understand that the majority of business that is coming to Natural Resources Defense Council Inc is related to XYZ. I have about four years of dedicated XYZ experience. The remainder of my work experience is with a wide range of clients and industries. I feel that these experiences have equipped me very well for a position such as this."
Rachelle's Answer #2
"I have the most experience in the manufacturing industry. Approximately 15 years, in fact. I believe this experience will benefit me in this role with Natural Resources Defense Council Inc because I am well versed in best practices and manufacturing protocols."
2.
We have a wide range of services at Natural Resources Defense Council. Have you ever used any of our services?
The interviewer wants to know that you are well aware of the services offered at Natural Resources Defense Council Inc. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

Rachelle's Answer #1
"I have not personally used your commercial services; however, I have friends who have used Natural Resources Defense Council Inc for their business needs and their reviews were always positive!"
Rachelle's Answer #2
"I have been a customer of Natural Resources Defense Council Inc before, yes! The services I used were A, B, and C. My experience here was very comfortable, and everyone was professional. This experience is one of the reasons why I applied for this role. I want to work for a company that has high standards, and I know first hand that you do!"
3.
Many of the management and higher level roles with Natural Resources Defense Council require a Degree in Business or similar. Please walk me through your post-secondary education.
Your post-secondary background is on your resume; however, the interviewer is asking for you to go into further detail on your experience. This is a great time to brag a little bit about any scholarships, awards, or accolades you may have received during your post-secondary studies. Be sure to discuss how your education has prepared you for a position with Natural Resources Defense Council Inc.

Rachelle's Answer #1
"I would be thrilled to be considered for a management level position with Natural Resources Defense Council Inc. Although I do not have many years' experience in this type of position, I do have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this grade because I worked full time during my studies and still graduated top of my class."
Rachelle's Answer #2
"If you do not have a formal post-secondary education: "I did not have the opportunity to attend University; however, everything that I have learned on the job has been incredibly valuable. I would be thrilled to join your management team down the road so if you feel there are gaps in my knowledge, I would be happy to consider attending any required classes or workshops."
4.
Due to the nature of Natural Resources Defense Council business and services we may ask that you complete a full background check. Are you willing to comply?
Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information.

If you have a clean record: "I can fully understand why Natural Resources Defense Council Inc would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Rachelle's Answer #1
"I can fully understand why Natural Resources Defense Council Inc would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."
Rachelle's Answer #2
"If you have a mark on your record: "I can fully understand why Natural Resources Defense Council Inc would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."
5.
At Natural Resources Defense Council we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

Rachelle's Answer #1
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Rachelle's Answer #2
"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."
6.
At Natural Resources Defense Council we have many local competitors. In your opinion, what makes us stand out from the crowd?
It is crucial that you research Natural Resources Defense Council Inc before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about Natural Resources Defense Council Inc vs. their local competitors. Keep your answer positive and complimentary.

Rachelle's Answer #1
"After researching Natural Resources Defense Council Inc online, I found that you stand out from the many ways that you give back to your community. On the Natural Resources Defense Council Inc website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from Natural Resources Defense Council Inc. These factors make your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Rachelle's Answer #2
"I believe that Natural Resources Defense Council Inc has superior services and products. Your competitors seem to scratch the surface with some, but your offerings are so much more robust."
7.
Natural Resources Defense Council values philanthropy and community giving. How do you choose to give back to others?
The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1
"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."
Rachelle's Answer #2
"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."
8.
At Natural Resources Defense Council, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?
Working in the commercial services industry can be challenging for a few reasons. You are working with businesses who have tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Natural Resources Defense Council Inc. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

Rachelle's Answer #1
"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn this new industry and the language that comes with communicating with your clients. I am confident; however that I will meet your expectations as I am a quick and diligent learner."
Rachelle's Answer #2
"As in many industries, I believe that the biggest challenge in business is competing with all of the global e-commerce based organizations. They have less overhead and thus, can offer lower pricing. With that said, I do believe that Natural Resources Defense Council Inc does a great job when it comes to building value for your customers."
9.
Customer service is our top priority at Natural Resources Defense Council. What is your customer service philosophy?
Because Natural Resources Defense Council Inc puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Natural Resources Defense Council Inc website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Rachelle's Answer #1
"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle's Answer #2
"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."
10.
We value accountability at Natural Resources Defense Council. If a customer sent a formal complaint about an interaction with you, how would you handle it?
Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Natural Resources Defense Council Inc customers with great care.

Rachelle's Answer #1
"I understand that Natural Resources Defense Council Inc has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."
Rachelle's Answer #2
"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."
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