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Nando's Chickenland Interview
Questions

31 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 31
We have some strong competition at Nando's Chickenland. What do you think makes us stand out?
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How to Answer
The interviewer would like to know what attracts you to a role with Nando's Chickenland, Ltd.. Discuss how this position stands out to you over any others.
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Top 30 Nando's Chickenland, Ltd. Interview Questions
1.
We have some strong competition at Nando's Chickenland. What do you think makes us stand out?
The interviewer would like to know what attracts you to a role with Nando's Chickenland, Ltd.. Discuss how this position stands out to you over any others.

Rachelle's Answer #1
"I believe that Nando's Chickenland, Ltd. stands out above its competitors because it has an incredible reputation for quality food and strong customer service. I'd like to work for an organization that takes quality and service as seriously as you do."
Rachelle's Answer #2
"Through my research of Nando's Chickenland, Ltd. I have found that you stand out most by your great online reviews and unique brand marketing strategies on Instagram and Twitter."
2.
At Nando's Chickenland we put a great deal of value on customer service. How would you describe your customer service skills?
Assure the interviewer that you can meet their customer service standards. Draw on your references or examples of a time when you went over and above for a customer.

Rachelle's Answer #1
"Your customer service standards are one of the reasons I was so attracted to your company. I am highly trained in hospitality and am a very attentive individual. When you call my references, they will attest to my great customer service skills."
Rachelle's Answer #2
"I would describe my customer service skills as consistent, positive, and energetic. As a customer of Nando's Chickenland, Ltd. in the past, I appreciate the value you put on customer service."
3.
At Nando's Chickenland we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?
The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s).

Rachelle's Answer #1
"I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. In my current position, I am always the first to notice anything out of place or in disorder. Rest assured, I would be proud to uphold the cleanliness standards at Nando's Chickenland, Ltd.."
Rachelle's Answer #2
"I appreciate that Nando's Chickenland, Ltd. has such a strong focus on cleanliness. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness."
4.
At Nando's Chickenland we have gained a lot of momentum this year using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?
Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. This research is also helpful because many companies will post their new openings using their social media platforms. The interviewer would like to know if you are authentically engaged in the Nando's Chickenland, Ltd. brand and product.

Rachelle's Answer #1
"I know that you have a great social media presence and I do follow your Instagram account. Of course, your posts always make me hungry!"
Rachelle's Answer #2
"I am not involved with social media; however, I can only imagine that your posts are fun and mouthwatering. Should I end up on these social platforms, I will be sure to follow Nando's Chickenland, Ltd.."
5.
At Nando's Chickenland we encourage education and training for our employees. If you could further your education, what path would you choose, and why?
Talk to the interviewer about your education and training and discuss any areas where you would like to expand your knowledge. Keep your answer simple. If possible, keep your reply related to the career path for which you are interviewing. For instance: You want to avoid declaring your desire to be a dolphin trainer when you're applying for a regional sales manager role.

Rachelle's Answer #1
"If I could further my education in any way I would choose to expand my knowledge in food and wine pairings. I have always found wine culture to be interesting."
Rachelle's Answer #2
"I appreciate that Nando's Chickenland, Ltd. encourages continued education and training. That's so great to hear! If I could further my education in any way, I would choose to take courses in leadership and management. I would love to end up in a supervisory role later in my career."
6.
At Nando's Chickenland we offer a strong training program. What aspects of training do you feel you need most?
Talk to the interviewer about any areas of training that you feel you may be lacking. If you could choose the focus of your training, what would you pick?

Rachelle's Answer #1
"If I could choose an aspect of training I would like to learn more about health and safety. My end goal is to gain a leadership position with Nando's Chickenland, Ltd. so some training as a team lead would be valuable as well."
Rachelle's Answer #2
"When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables."
7.
What do you know about the workplace culture at Nando's Chickenland?
Assure the interviewer that you have researched the workplace culture at Nando's Chickenland, Ltd.. What do you enjoy about the culture, and how does it align with what you are seeking?

Rachelle's Answer #1
"I have spoken to a few people that have worked for Nando's Chickenland, Ltd. and they all have great things to say. I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit."
Rachelle's Answer #2
"I have researched Nando's Chickenland, Ltd. a great deal, before coming in today. On your website, you mention that you have a collaborative culture with a primary focus on 'service-with-a-smile'. This culture is precisely the one that I am looking to work in."
8.
The casual dining industry is very competitive and turnover can be high. Why do you want to work for Nando's Chickenland over any of our competitors?
Casual dining has a higher turnover rate than many industries, and it's often to no fault of the company. Assure the interviewer that you see a longer-term fit with Nando's Chickenland, Ltd..

Rachelle's Answer #1
"I have researched Nando's Chickenland, Ltd. and read a lot about your company culture and customer service philosophy. I would choose you over your competitors because your organization seems genuine, honest, and you do what you can to encourage growth in your employees."
Rachelle's Answer #2
"I want to work for Nando's Chickenland, Ltd. first, because you have a well-known reputation for strong management, growth opportunities, and fair pay. I would be thrilled to build a lucrative career with Nando's Chickenland, Ltd.."
9.
How do you manage difficult customers?
The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations.

Rachelle's Answer #1
"I have handled very challenging customers in my previous roles and can remain professional through all situations. When I face a difficult customer, I find that it is usually due to a breakdown in communication. Because I am a strong communicator, I can diffuse most situations."
Rachelle's Answer #2
"When I have a difficult customer I will try to kill them with kindness. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place."
10.
Do you see long term career potential with Nando's Chickenland? If so, where would you like to see your position go in the next 2-3 years?
Talk to the interviewer about the ways that you would like to see your career grow with Nando's Chickenland, Ltd.. What type of role would you want to gain in the future?

Rachelle's Answer #1
"I would like to see my experience in leadership grow over the next few years. Nando's Chickenland, Ltd. has a strong reputation for developing and promoting their employees which is something that I am excited about."
Rachelle's Answer #2
"I would like to see a long-term fit with Nando's Chickenland, Ltd.. If I could grow with your company, I would like to see it turn into a management role that includes a component of human resources. I am currently earning my BA in Human Resources and would love to have an opportunity here when I graduate."
11.
At Nando's Chickenland we handle a lot of cash transactions throughout the day. Do you consider yourself responsible and trustworthy? Give me an example.
Assure the interviewer that you are trustworthy and honest. Speak about times in your career that your employers have relied on you. You can also refer to any positive employment references.

Rachelle's Answer #1
"When I worked at Company ABC, I was responsible for balancing approximately 10K in cash every day. There was never a discrepancy. I have solid references who will speak to my honest and reliable character as well."
Rachelle's Answer #2
"I consider myself honest, trustworthy, and responsible. A great example of my honesty would be the written reference that I have from my most recent employer. Here is a copy for you."
12.
Have you taken any Food Safety courses?
The interviewer would like to know if you have taken any food specific training or certifications? If you are Food Safety Certified, be sure to bring that certification with you to your interview. If you know of any industry-specific certifications required of you, be sure to address those in the discussion.

Rachelle's Answer #1
"I have taken Food Safety Level I, II and III. I see that you mention ABC and XYZ in your job posting. I do not have training in these areas; however, I am more than willing to take this training and become certified before my first shift."
Rachelle's Answer #2
"I am happy to take any food safety courses that you recommend. Because this would be my first position in the restaurant industry, I am new to these topics. With that said, I am very confident in my ability to quickly succeed. Are there any courses I could take to better prepare, while you make your hiring decision?"
13.
At Nando's Chickenland, our restaurants are open evenings and weekends. What are your preferred shifts? Do you have any limitations to your availability?
If you have any restrictions on your schedule, it is best to bring this up with the interviewer right away. The restaurant industry is fast-moving and nearly always open. When can the manager rely on you to be there?

Rachelle's Answer #1
"My schedule is very open except for Monday evenings. I am able and willing to work overtime, and weekends as well."
Rachelle's Answer #2
"I am a team player with very few limitations to my schedule. I do have classes on Monday and Tuesday evenings. Other than that, I am available."
14.
When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

Rachelle's Answer #1
"When my manager went on unexpected medical leave for three months last year I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned she was very pleased with the progress that I made, and I was promoted."
Rachelle's Answer #2
"When I was a hostess in my last position, one of our servers called in sick at the last minute on a busy Saturday night. My boss put me into a server role with very little training. It was intimidating, but I felt a rush at the same time. The night was successful, and my tips were a great reward!"
15.
When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

Rachelle's Answer #1
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Rachelle's Answer #2
"I understand that setbacks happen from time to time. I don't enjoy setbacks, but I do take them as a learning experience. If I face a setback in the workplace, I will often ask for help to recover the time, if a deadline is in front of me. If it's a difficult customer who shook me up, I will take a breather outside for a moment. There is always a healthy way to cope."
View All 31 Nando's Chickenland Questions and Answers
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