The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.
Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.
Nalcor Energy Interview Questions
When do you best demonstrate yourself as a leader?
The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.
"I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."
"In my current position, every time my current manager is away, I take on the role of leader for our team. This situation usually occurs one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."
How can we motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of competition for me."
"Here are some ways that an employer may try to motivate you. Which ones resonate most with you?
- Incentive programs where points are earned
- Showing complete trust in your work and performance
- Setting smaller, more achievable goals
- Helping you to find your greater career purpose
- Being a positive example to you
- Maintaining an open and transparent workplace
- Personalized incentives vs. Team driven incentives
- Getting to know you on a personal level
- Positive feedback based rewards system
- Offering a stable work/life balance by encouraging time off
- Letting you know your voice matters
- Allowing you to take the lead on projects that excite you
- Handing out big-picture projects, so you feel that you are contributing to the company's future
- Public recognition"
How do you handle stress?
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.
"My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"
"It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"
Would you be willing to work over 40 hours a week?
Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!
If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.
"I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours be enough to meet your expectations?"
"Consider asking, "What are the scheduling expectations for this position?" If they expect you to work 12 hour days, it would be important for you to know that before you respond with, "Absolutely! No problem!" You want to be sure that you can meet their expectations."
Have you progressed in your career as you have expected?
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
"I have been cautious when paving my career path. Things have gone very well for me so far, and I am thankful for that. This position with Nalcor Energy, Ltd. will be a perfect compliment to both my short and long-term career plan."
Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Nalcor Energy?
The interviewer wants to know that you continue to better yourself by gaining new skills and strengthening your existing skills. Discuss what you believe to be the most valuable skill acquired in the past year. Explain to the interviewer that you are excited for the opportunity to grow yourself, professionally.
"I think it is imperative to introduce new skills to my repertoire continually. This year, I am most excited about the coding knowledge I have gained. This knowledge has helped me to expand my abilities in more areas than I initially expected, and I hope to utilize my coding skills in this position with Nalcor Energy, Ltd.."
"Here is a list of transferable skills that you may have gained in your most recent work history:
- Writing new procedures
- Ability to quickly take and understand instruction
- Professional written communication
- Learning a new industry or trade
- Public speaking or presenting
- Delegating tasks
- Hiring, terminating, and on-boarding"
What are your greatest strengths? How will these skills benefit Nalcor Energy, if hired?
Reviewing the job description and the company website will give you some direction on which qualities Nalcor Energy, Ltd. values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths Nalcor Energy, Ltd. will value most from you.
Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.
"I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."
"Some great strengths to mention are:
- Tech Savvy
- Flexible in Schedule/Availability
- Persistent and Determined
- Eager for Knowledge/New Skills"
Nalcor Energy has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
Nalcor Energy, Ltd. wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Nalcor Energy, Ltd.. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with Nalcor Energy, Ltd..
"I noticed that Nalcor Energy, Ltd. has opportunities for management and new employee training. My goal would be to become a corporate trainer with Nalcor Energy, Ltd. because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Nalcor Energy, Ltd. and I look forward to spending many years with your company."
"I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."
Our industry is highly competitive. In your opinion, what are we doing right at Nalcor Energy? What could we be doing better?
Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Nalcor Energy, Ltd.. Keep your answer firmly focused on what Nalcor Energy, Ltd. is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Nalcor Energy, Ltd. and affirming that you want to work for them.
"I understand that this industry is very competitive; however, I have always seen Nalcor Energy, Ltd. as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Nalcor Energy, Ltd.!"
"Nalcor Energy, Ltd. is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."
Have you personally used the services of Nalcor Energy? If so, what was your overall experience?
The interviewer would like to know if you have had the pleasure of experiencing the products/services of Nalcor Energy, Ltd. first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of Nalcor Energy, Ltd. then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Nalcor Energy, Ltd. first hand.
"I have been a customer of Nalcor Energy, Ltd. for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended Nalcor Energy, Ltd. to my friends and family in the past."
"I have not been a direct customer of Nalcor Energy, Ltd.; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with Nalcor Energy, Ltd. was great so I will be switching over to you as soon as I am able."
Why do you want to work for Nalcor Energy?
Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Nalcor Energy, Ltd.. Come prepared with examples of why Nalcor Energy, Ltd. is your top choice. This example could include commenting on individual industry awards and accolades that Nalcor Energy, Ltd. has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.
"It's important to me that I work for a socially responsible organization. I like that Nalcor Energy, Ltd. has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."
"The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
At Nalcor Energy we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?
The interviewer would like to know that you have a keen interest in gaining new skills by continuing your education when the opportunity arises.
Tell the interviewer about any course that you would like to take, but be sure to keep your answer industry related. You should avoid saying that you want to attend a class on dog grooming if you are interviewing for a career in the utility industry.
It's also a great idea to ask the interviewer if, after reviewing your resume, they would suggest a particular course to fill any potential gaps in your skill set.
"I agree that continued education is essential. If given the opportunity to take any coursework, I would like to complete my Project Manager certificate. Being PM certified would help me to manage the aspects of our commercial utility projects more efficiently. Do you have a recommendation for any courses I could be taking to strengthen my skill set?"
"That is a great question, and I appreciate that you consider continued education options for your employees. If I could take any related coursework, I would choose to learn more about the future of electric utilities and organizational behavior. Are there any particular courses you recommend that I take?"
Why do you want to pursue a career opportunity in the utilities industry?
Nalcor Energy, Ltd. is looking for motivated individuals who want to grow with them. Before your interview, take some time to think through your career goals. Share your career plans with the interviewer, while remaining focused on the utility industry.
The last thing the interviewer wants to hear is that you want to become a police officer but the utility industry pays too much for you to walk away quite yet. Talk about how this position will help you achieve industry-related career goals.
"I am passionate about the utility industry because these are essential services for any well-developed community. The utility industry allows me to tap into multiple career paths if desired. The diversity it offers is significant and exciting."
"My formal education and previous work history are related to the utility industry. I am excited to be considered for this position so that I can further grow my experience in this industry."
If we hire you at Nalcor Energy, how will you make an impact in the first 90 days?
The interviewer wants to know that you already have a plan of action in place for your success with Nalcor Energy, Ltd., should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.
Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.
"In my first 90 days with Nalcor Energy, Ltd., I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."
Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.
Give me an example of a time when you went above and beyond.
Describe your leadership skills.
Would you say you are a better verbal or written communicator?
Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
How do you manage a large workload?
How do you determine priorities when you have multiple projects due?
Do you have experience in corrective discipline and terminations?
On a scale from 1 to 10, how honest are you?
How do you respond to feedback?
Do you have reliable transportation?
Tell me about yourself.
What are your salary expectations?
What would you do if a client asked you about a product or service and you were unsure of the answer?
What questions do you have for me?