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NMB Bank Limited Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

At NMB Bank Limited, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

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NMB Bank Limited Interview Questions

  1. 1.

    At NMB Bank Limited, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

      As NMB Bank Limited continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.

      Ryan's Answer #1

      "If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at NMB Bank Limited. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. I rely on my ability be upfront in speaking with everyone that I work with, no matter what role they play with the organization. I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role."

      Ryan's Answer #2

      "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. As well, I can also take directions from others on my team when needed. I have a communication style that is very confident, friendly and professional no matter who I work with. During my career, I've been complimented for my openness to feedback from others and my willingness to help other members of my team when needed."

  2. 2.

    How do you stay organized?

      Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It is also necessary for accomplishing your daily tasks behind the scenes. Share a few tools that have helped you stay on-task and on-time.

      Ryan's Answer #1

      "I prioritize my workload against deadlines to stay organized, always putting the needs of customers first."

      Ryan's Answer #2

      "I work closely with my peers to share responsibilities and ensure key tasks are delegated out, should there be an important deadline to consider."

  3. 3.

    We pride ourselves on teamwork here at NMB Bank Limited and this role in Client Services relies on teamwork. What are the top qualities would you would bring to a team based atmosphere here?

      At the heart of this question falls your interviewers need to determine how well you will work with others on the team at NMB Bank Limited. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

      Ryan's Answer #1

      "As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at NMB Bank Limited, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."

      Ryan's Answer #2

      "My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at NMB Bank Limited, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like NMB Bank Limited, where your offices are spread throughout the country and I can imagine that email communication is vitally important."

  4. 4.

    What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

      As the customers of NMB Bank Limited become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.

      Ryan's Answer #1

      "In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at NMB Bank Limited over the phone."

      Ryan's Answer #2

      "The skills that I would bring to the team here at NMB Bank Limited in this role would be clear and concise verbal communication skills, my ability to read the tone of voice of others and strong organizational skills to handle multiple duties at one time. These skills really helped me thrive in my last role where I was handling customers online, over the phone and in-person in our branch office. At that job, I used and worked on the Avaya cloud based phone system and was able to learn and use all functions of that system."

  5. 5.

    Here at NMB Bank Limited, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at NMB Bank Limited and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

      Ryan's Answer #1

      "When faced with this situation, I would ensure that the conversation between the customer and myself would be done quietly and with any documents out of the view of others. A person's financial situation is private and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and I need to keep the same mindset with them as I would in this job."

      Ryan's Answer #2

      "Having worked with confidential data and information through my entire career, this part of the job at NMB Bank Limited would be second nature to me. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. When it comes to personal interactions, I would ensure that our conversations were held in a quiet manner as privately as I'm able to do so."

  6. 6.

    At NMB Bank Limited, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

      As a Personal Banker with NMB Bank Limited, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

      Ryan's Answer #1

      "In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done."

      Ryan's Answer #2

      "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. If hired here at NMB Bank Limited, this ability would greatly help your customers that are in need of personal banking advising."

  7. 7.

    Tell me about your cash handling experience.

      Share some of the details of your experience in cash handling, which are relevant to the position.

      Ryan's Answer #1

      "As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about NMB Bank Limited cash handling procedures."

      Ryan's Answer #2

      "The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."

  8. 8.

    Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

      Your ability to handle conflict will be an important part of this role with NMB Bank Limited. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations. As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.

      Ryan's Answer #1

      "A few weeks ago, I was having a pretty normal day at the front of the store. About an hour from closing time, a customer stormed through our front door and approached me at a rapid place with a very mad look on her face. She slammed a bag on the counter and demanded a refund for a shirt that she had purchased last week because she claimed it had a tear in the armpit. Before I could even say anything back to her, she then began berating our store for selling inferior products and she demanded to see a manager right away. As calm as I could, I told the lady that I would be very glad to take care of a return for her and I'd be happy to put her in contact with a manager. I let her know that I'd need to take her number as our manager was not in the store that evening. While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. He let me know that she had calmed down and thanked me for my service the evening prior. I know that my ability to not take her harsh words personally really helped make the situation better."

      Ryan's Answer #2

      "Last year, I showed up to work to find my close colleague in a fit of rage at her work area. He was slamming desk drawers and using really inappropriate language. Knowing that this wasn't typical behavior from him, I immediately walked over to see what was wrong. He began by telling me that he had received a very bad customer complaint the day before and was now being reprimanded for it by our manager. He started to then talk badly about our manager and I immediately cut him off. By hearing what he had said, I tried to replay the conversation for him and then asked him what led to the customer complaint. I took a very empathetic approach to learn why he was feeling the way that he did and I quickly learned that he was indeed in the wrong in thet situation. My advice to him was to take a quick walk, calm down and hen go talk to our boss. Later that day, he thanked me for my great advice and talked about the lesson learned moving forward."

  9. 9.

    How would you rate your comfort level receiving money and counting back many to our customers here at NMB Bank Limited?

      As a Teller with NMB Bank Limited, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.

      Ryan's Answer #1

      "Because of my cashier experience in the retail industry, I would say I'm very comfortable in handling and counting large sums of cash very accurately. I was responsible for transactions made via cash, check and credit card and at the end of every shift, I had to reconcile my till. I'm happy to say that I never had an issue with a till that was off at the end of a shift or a customer that complained about change that I had given them. This was all due to the extra time that I took to ensure accuracy in every transaction."

      Ryan's Answer #2

      "While I don't have direct work experience as a Cashier or Teller handling cash, I would still say that I'm confident in my abilities to handle that aspect of the job here at NMB Bank Limited. As you can see from my resume, my experience in finance has had me balancing accounting ledgers and those duties required a strict attention to detail and a high level of integrity in the work that I performed. I think this experience would help me transition very nicely to this role."

  10. 10.

    Tell me about a goal you achieved. What steps did you take to get there?

      The banking industry offers a variety of opportunities to those who are motivated. NMB Bank Limited is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

      Ryan's Answer #1

      "Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with NMB Bank Limited and am excited for the opportunity to do so."

      Ryan's Answer #2

      "A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."

  11. 11.

    At NMB Bank Limited, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

      Customer interaction is the name of the game at NMB Bank Limited as they rely on excellent customer to service to retain and grow their client base in a cutthroat market. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit NMB Bank Limited. As you answer and talk about your experiences in communication methods, try to show that you thrive on client interactions and have the ability to be both persuasive and trusted with those interactions.

      Ryan's Answer #1

      "Looking back on my career, I can honestly say that success as an Advisor is really due to my passion for finance and my desire for interactions with other people. Being a people person at heart, I love working with clients in any way possible. My communication style with clients is to get to personally know them so I can relate my advising to them personally. While I definitely prefer to interact with my clients face-to-face, I do have a lot of experience communicating both over the phone and email as well. If hired for this position, you'll see very quickly that I have excellent writing skills."

      Ryan's Answer #2

      "As you can see from my resume, I have taken advanced training courses in public speaking and written communication to help further me in this career field. In my early days in finance and making the move to financial advising, communication skills were my area that needed the most professional development. Today, I am confident in my abilities to work one on one with clients directly in person, over the phone or through email and have experience handling clients in all three ways. In my current role, I'd estimate that over 50% of my interactions are through email with the remaining interactions split between face-to-face meetings and phone calls."

  12. 12.

    If a customer at NMB Bank Limited had increased savings as their main personal financial goal, what steps would you take with them to get them started down the right path?

      As you look to interview for a Personal Banker position with NMB Bank Limited, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation.

      Ryan's Answer #1

      "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. I would take a keen look at their monthly income versus their monthly expenses while also taking into account their variable spending on a monthly basis. Often, by simply doing this, customers are dumbfounded by how much wasteful spending they have going on in their lives. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey."

      Ryan's Answer #2

      "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with NMB Bank Limited."

  13. 13.

    Take a couple of minutes to sell this notepad to me.

      To be successful in the financial advising field, one top key to success is your ability to sell your service to your clients. For this task, your interviewer will slide a notepad (or other item) to you across the table and ask you to sell it to them. First and foremost, your interviewer will be looking for you to project confidence in your pitch and your ability to find their own needs in what they're looking for in a notepad while you give them your pitch. As you sell them the notepad, be sure that you are confident, creative and that you ask questions of them. Overall, see this question as a fun opportunity to show your advising skills in a very nontraditional way and it will be a success for you.

      Ryan's Answer #1

      "Well Mr. Jones, I know in your line that you definitely in high need of notepads to help you succeed in your industry and I'm here to show you a new product we have put out to market that can exceed your needs. You'll notice that it features very wide margins that accentuate the note taking procedures for all who use it. You'll also notice that each individual sheet is carefully perforated to make separation from the binding an easy task compared to other notepads. The last feature of our new notepad is that it comes in many different paper colors that suit your needs. If you want, take this sample to your office for a week and put it to use. If you and your staff would make use of it, I can set you up with your first shipment in no time!"

      Ryan's Answer #2

      "Mrs. Jones, we at Notepads, Inc. are excited to announce a new line of notepads for our exclusive customers. If you can, tell me a bit about your frustrations with your current line of notepads that you use. Wow, thank you for that. I can tell that functionality, cost and supply are all issues that are of concern and I'm happy to tell you that this fantastic notepad meets your needs with the brightest white paper, narrow ruled, right priced and readily available features. I'd like to talk about you further about pricing and delivery options when you are ready."

  14. 14.

    Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

      At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at NMB Bank Limited.

      Ryan's Answer #1

      "This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."

      Ryan's Answer #2

      "Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10 minute walk outside really helps refresh me for another half day of work."

  15. 15.

    Have you ever operated a currency counting machine or a coin counter?

      To help save time and ensure accuracy, NMB Bank Limited has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with NMB Bank Limited, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

      Ryan's Answer #1

      "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at NMB Bank Limited operate. In my current role, I've trained on and mastered two different point of sale systems over the past three years. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Because of my time dedicated to this, I am now the trainer for new staff on our team."

      Ryan's Answer #2

      "Other than cashing in change in my own bank's lobby, I don't have direct experience. But, I do consider myself to have a very high technical acuity when it comes to machinery and technology. If offered a Teller position here at NMB Bank Limited, one of my first priorities would be to become an expert on all systems that I would be required to work on. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease."

  16. 16.

    Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

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  17. 17.

    As a Personal Banker at NMB Bank Limited, how would you select products to suggest to our customers?

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  18. 18.

    Why would our clients here at NMB Bank Limited want you to be their financial advisor?

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  19. 19.

    Our clients here at NMB Bank Limited expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

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  20. 20.

    If you were on the job here at NMB Bank Limited and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

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  21. 21.

    Tell us how you keep your knowledge current with ongoing changes in the banking industry.

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  22. 22.

    Tell me about your education. How has it prepared you for this opportunity with NMB Bank Limited?

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  23. 23.

    If I were to hand you $100,000 to invest today, where would you put that money and why?

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  24. 24.

    What do you know about NMB Bank Limited?

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  25. 25.

    How do you build rapport with those that you work closely with?

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  26. 26.

    What do you want to accomplish at NMB Bank Limited?

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  27. 27.

    NMB Bank Limited strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

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