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NIC Bank Limited Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

Tell us how you keep your knowledge current with ongoing changes in the banking industry.

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NIC Bank Limited Interview Questions

  1. 1.

    Tell us how you keep your knowledge current with ongoing changes in the banking industry.

      Due to the competition within the banking industry, NIC Bank Limited strives to stay relevant by adapting their products and services to meet customer needs. Consider reading some news articles, press releases, or blogs, to learn more about the industry.

      Ryan's Answer #1

      "I am interested in learning about helping my customers with their investments. I like to read financial blogs to stay on the cutting edge of latest trends. I also enjoy reading the latest books with a financial scope and listening to financial advice. I also follow NIC Bank Limited on Twitter and keep abreast of relative headlines."

      Ryan's Answer #2

      "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. I understand the importance of staying on top of the latest trends and news in the banking industry."

  2. 2.

    To get to know what type of leader we'd be hiring at this branch of NIC Bank Limited, how would you describe your management style?

      With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at NIC Bank Limited will rely on the Branch Manager's ability to do so. From there, talk about your specific skills and abilities that will really be able to foster that team atmosphere to promote branch growth and employee satisfaction moving into the future.

      Ryan's Answer #1

      "I take a very well rounded approach with my team that is both personable and professional and I've honed this approach through my time and experience as a senior leader. I take the time to get to know my staff and their work preferences so I can effectively delegate work as needed. I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed."

      Ryan's Answer #2

      "I consider my management style to be a very adaptive one and I say adaptable in that I am able to cater my approach to each unique team member and each unique situation. I pride myself on promoting a fully functional team environment and I like to allow others to be part of the decision making processes. But when necessary, I can make crucial decisions and communicate those decisions with my team in an educational and firm manner."

  3. 3.

    Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

      At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at NIC Bank Limited.

      Ryan's Answer #1

      "This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."

      Ryan's Answer #2

      "Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10 minute walk outside really helps refresh me for another half day of work."

  4. 4.

    If a client here at NIC Bank Limited were to be denied the financing that they desire, how would you handle that situation?

      As a Loan Officer at NIC Bank Limited, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to NIC Bank Limited for business in the future.

      Ryan's Answer #1

      "This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

      Ryan's Answer #2

      "Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

  5. 5.

    Tell me about your education. How has it prepared you for this opportunity with NIC Bank Limited?

      Share some of the highlights from any of your relevant courses from high school, college, university or on the job training. Explain how your experiences will enhance your performance.

      Ryan's Answer #1

      "Getting a Bachelor's Degree in Business Finance was a great experience. I especially enjoyed my accounting courses because they challenged me to think more critically and furthered my analytical skills. I know these skills will help me to handle work at NIC Bank Limited and advise clients on important financial decisions."

      Ryan's Answer #2

      "The bulk of my education has been on-the-job training with my current company. They value continued education and have a tuition reimbursement program which I am happy to have taken advantage of. This year I have taken additional courses in calculus, negotiations, and building a sales pipeline. All of these courses will help me in this role with NIC Bank Limited because you are customer service focused while also needing employees who understand banking related concepts and calculations."

  6. 6.

    Our customers rely on our services outside of normal business hours. Are you able to work a flexible schedule if hired for this position?

      Because financial clients can be in need outside of the standard 9-5 business hours, this position with NIC Bank Limited may require the need for you to be flexible with your schedule to accommodate the business needs of the position. Prior to applying for the position, NIC Bank Limited should have posted the expected hours for position for you to have an idea of what will be expected. When answering this question, it is best to be open and honest about what particular needs that you have for expected work hours. As well, it is acceptable to ask follow up questions regarding the work schedule if you need further clarification.

      Ryan's Answer #1

      "I am able to work a pretty flexible work schedule and have been used to doing this in my current role for the past six years. If I understand the expected hours for this position correctly, it sounds like the standard hours will be 8:00am to 5:00pm on most days with a rotating schedule to help cover evening hours up until 8:00pm and some rotating Saturday coverage as well. Is this correct?"

      Ryan's Answer #2

      "Having worked a flexible schedule that included early morning hours and hours into the evening, I am very open to a flexible schedule for this position. The only clarification I would need is how a schedule is determined and when I would find out about upcoming schedules if hired for this position. We do have a young child that we would need to plan daycare schedules for and so my spouse and I could coordinate pick ups and drop offs from daycare. Can you shed light on how scheduling works for this position?"

  7. 7.

    If you were on the job here at NIC Bank Limited and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

      If hired for this role at NIC Bank Limited, you will have the opportunity to interact with a wide variety of customers. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.

      Ryan's Answer #1

      "If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either."

      Ryan's Answer #2

      "First, I would make sure that I fully understood the situation by asking more questions of the customer and would do so in a very polite and professional manner. To ensure that the customer knows a plan moving forward, I would then explain my next course of action. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner."

  8. 8.

    Here at NIC Bank Limited, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

      At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at NIC Bank Limited and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

      Ryan's Answer #1

      "When faced with this situation, I would ensure that the conversation between the customer and myself would be done quietly and with any documents out of the view of others. A person's financial situation is private and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and I need to keep the same mindset with them as I would in this job."

      Ryan's Answer #2

      "Having worked with confidential data and information through my entire career, this part of the job at NIC Bank Limited would be second nature to me. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. When it comes to personal interactions, I would ensure that our conversations were held in a quiet manner as privately as I'm able to do so."

  9. 9.

    How do you build rapport with those that you work closely with?

      The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with NIC Bank Limited will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at NIC Bank Limited.

      Ryan's Answer #1

      "In an industry like yours here at NIC Bank Limited, one bit of mistrust between your institution and a customer can spell disaster as they withdraw funds and move them somewhere else. I pride myself on ability to build trust and rapport with those that I work with and I do this by being very genuine in all of my interactions and finding time to connect personally with all that I work with. I always remain respectful to the needs of others and do my best to keep a smile on my face and stay positive at all times."

      Ryan's Answer #2

      "In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. I build trust with people by doing what I say I'm going to do and delivering results on time. I'm also always considerate to the thoughts of others and work my timeframes around the needs of others, especially when it comes to the customers that I work with. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at NIC Bank Limited because customers want a friendly and trusting face handling their personal finances."

  10. 10.

    At NIC Bank Limited, our Personal Bankers work with clients from all different walks of life. How do you handle working with many different personalities throughout the day?

      As a Personal Banker with NIC Bank Limited, you will be dealing with a wide variety of clients and your interviewer will be looking to hear that you are able to tailor your approach to working with many different personalities while maintaining a knowledgeable and professional approach with each person. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand.

      Ryan's Answer #1

      "In my current role in sales, I work with customers from all different economic and cultural backgrounds. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done."

      Ryan's Answer #2

      "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. In my current role as a Financial Advisor, I work with clients that range from C-Suite Executives all the way down to entry level employees making close to minimum wage. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. If hired here at NIC Bank Limited, this ability would greatly help your customers that are in need of personal banking advising."

  11. 11.

    Have you ever operated a currency counting machine or a coin counter?

      To help save time and ensure accuracy, NIC Bank Limited has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with NIC Bank Limited, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

      Ryan's Answer #1

      "While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at NIC Bank Limited operate. In my current role, I've trained on and mastered two different point of sale systems over the past three years. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Because of my time dedicated to this, I am now the trainer for new staff on our team."

      Ryan's Answer #2

      "Other than cashing in change in my own bank's lobby, I don't have direct experience. But, I do consider myself to have a very high technical acuity when it comes to machinery and technology. If offered a Teller position here at NIC Bank Limited, one of my first priorities would be to become an expert on all systems that I would be required to work on. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease."

  12. 12.

    How would you rate your comfort level receiving money and counting back many to our customers here at NIC Bank Limited?

      As a Teller with NIC Bank Limited, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.

      Ryan's Answer #1

      "Because of my cashier experience in the retail industry, I would say I'm very comfortable in handling and counting large sums of cash very accurately. I was responsible for transactions made via cash, check and credit card and at the end of every shift, I had to reconcile my till. I'm happy to say that I never had an issue with a till that was off at the end of a shift or a customer that complained about change that I had given them. This was all due to the extra time that I took to ensure accuracy in every transaction."

      Ryan's Answer #2

      "While I don't have direct work experience as a Cashier or Teller handling cash, I would still say that I'm confident in my abilities to handle that aspect of the job here at NIC Bank Limited. As you can see from my resume, my experience in finance has had me balancing accounting ledgers and those duties required a strict attention to detail and a high level of integrity in the work that I performed. I think this experience would help me transition very nicely to this role."

  13. 13.

    If you were having an interaction with a client here at NIC Bank Limited and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

      As the forward facing client services representative with NIC Bank Limited, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

      Ryan's Answer #1

      "In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

      Ryan's Answer #2

      "In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

  14. 14.

    Our clients here at NIC Bank Limited expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

      NIC Bank Limited looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

      Ryan's Answer #1

      "A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

      Ryan's Answer #2

      "My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

  15. 15.

    What do you know about NIC Bank Limited?

      NIC Bank Limited makes it easy to find out basic company information by simply browsing their website. You can also search employee reviews to learn about experiences interviewing and working there. Share a few of the facts you learned from researching the company.

      Ryan's Answer #1

      "I was impressed by the variety of services you offer your customers, and the mission statement at NIC Bank Limited. I found the mobile app extremely user-friendly, and I like the new features that help customers save money."

      Ryan's Answer #2

      "I've read great things about working there and I'm excited for the opportunity to work in such a fun environment.Your employee reviews are strong and I understand that you spend a lot of time with community outreach programs."

  16. 16.

    What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

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  17. 17.

    What ideas could you bring to NIC Bank Limited to help grow revenue in this branch?

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  18. 18.

    At NIC Bank Limited, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

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  19. 19.

    Tell me about your cash handling experience.

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  20. 20.

    Tell me about a goal you achieved. What steps did you take to get there?

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  21. 21.

    Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

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  22. 22.

    How do you stay organized?

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  23. 23.

    Why do you want to pursue a career in the banking industry?

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  24. 24.

    What do you want to accomplish at NIC Bank Limited?

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  25. 25.

    What is one unique skill that you will bring to our loan processing team here at NIC Bank Limited?

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  26. 26.

    Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

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  27. 27.

    What is your experience in managing an overall performance appraisal process for your staff?

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