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NFI Industries Interview
Questions

31 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 31
At NFI Industries we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
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How to Answer
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at NFI Industries.
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Top 30 NFI Industries Interview Questions with Full Content
1.
At NFI Industries we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at NFI Industries.

Rachelle's Answer #1
"Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."
Rachelle's Answer #2
"Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"
2.
At NFI Industries we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?
The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of sincere interest in what they do at NFI Industries.

Rachelle's Answer #1
"From my understanding, LTL carriers will transport goods from multiple companies at a time. LTL or, Less Than Truckload, means that the shipper and deliverer may reach an agreement on reduced pricing if they aren't filling an entire truck. Instead of the price being based on the whole truck, it will be calculated according to the weight of the shipment, and the distance."
Rachelle's Answer #2
"Although I am new to the logistics industry, I believe that LTL is related to the shipping of partial loads. With that said, I am here to learn. Could you take a moment to explain LTL briefly to me?"
3.
There are a few major competitors who promise cheaper delivery than we do at NFI Industries. How will you overcome this challenge with our potential customers?
The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that NFI Industries is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on NFI Industries and their competitors. Your answer should reflect the ways that NFI Industries stands out in the industry.

Rachelle's Answer #1
"I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at NFI Industries such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."
Rachelle's Answer #2
"I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."
4.
Integrity is everything to us at NFI Industries. What would you do if you caught a co-worker stealing?
Show the interviewer that you are honest and trustworthy. Theft can be a significant factor in financial loss for a transportation and logistics company. Discuss with the interviewer how you would do your part to alleviate this issue. If you have experienced a situation like this before, you can certainly use your real-life example. Discuss how you handled the situation and what the resolution was.

Rachelle's Answer #1
"If I caught a co-worker stealing I would report the situation to my manager right away. If my manager were not available, I would tell the co-worker that I saw what they did and ask them to return the item. I fully believe that it is my responsibility as an employee to enforce theft prevention procedures whenever it is safe to do so."
Rachelle's Answer #2
"If I caught a co-worker stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
5.
There are a lot of career options within the logistics industry. Why do you specifically want to work for NFI Industries?
The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for NFI Industries specifically! Your answer should reveal that you have researchedNFI Industries as well as their competitors.

To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps NFI Industries has the best online reviews in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in NFI Industries make sure it is evident to the interviewer that you want THIS job.

Rachelle's Answer #1
"I have been eager to find a place in your company for some time now. I regularly check your company careers site for opportunities. There are a few reasons why NFI Industries stands out to me. The primary reasons are your great reputation and the fact that you have a healthy company culture. Your employees seem happy to be here."
Rachelle's Answer #2
"This position with NFI Industries aligns nicely with my career goal of continued growth within logistics. This role is in my comfort zone, but a new enough approach that will intrigue me, and this company size is adequate to support growth."
6.
In your opinion, what is the most valuable service NFI Industries offers small business?
The interviewer wants to see that you have done your research on NFI Industries before the interview. Before your meeting, you should have a firm idea of the business solutions that NFI Industries offers as well as how their IT solutions stand out from their competitors. Discuss what you think is the best of their small business solutions, and why.

If you want to keep the conversation going, it's a great idea to ask the interviewer what they feel is the best service they offer. By doing this, you are going to extra mile to show the interviewer your keen interest in NFI Industries.

Rachelle's Answer #1
"I have reviewed all of the small business services offered by NFI Industries. It's tough to choose the one I feel is best because you have so many great options. If I had to choose just one, I would say that by offering LTL rates, you are giving an amazing service to the financially discerning small business customer. What do you feel is the most valuable service offered at NFI Industries?"
Rachelle's Answer #2
"Although I truly believe that all of your services are equally important, I think that the way you break down analytics would be an especially important service for your small business clients."
7.
Do you understand our primary customer base at NFI Industries?
Part of your research before going into an interview should include the demographic that NFI Industries is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at NFI Industries and talk about how your experience will benefit them should they choose to hire you.

Rachelle's Answer #1
"From the research that I have conducted, my understanding is that your primary customer base is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with a start up companies and small business owners. This experience would be valuable to NFI Industries if you choose to hire me because I am already aware of the customer experience small business owners are looking for."
Rachelle's Answer #2
"My understanding is that your primary customer base is currently medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"
8.
NFI Industries offers many avenues for career growth. Where would you like to take your career with us?
Before your interview, be sure to visit NFI Industries career opportunities online. Take note of the range of possibilities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department with which you are interviewing? Assure the interviewer that you desire a long-term opportunity with NFI Industries by discussing the career path you would like.

Rachelle's Answer #1
"I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role where I could lead a team. I am very interested in working for NFI Industries because of the multiple growth opportunities present here, and I look forward to proving my capabilities to you."
Rachelle's Answer #2
"I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
9.
We run a variety of shifts at NFI Industries since our business is a 24/7 operation. Do you have a preferred shift?
The interviewer wants to know what kind of flexibility you can offer NFI Industries when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.

Rachelle's Answer #1
"I am more than willing to be a flexible employee for NFI Industries. Currently, I do not have many restrictions on my availability with the exception Tuesday evenings."
Rachelle's Answer #2
"For my family and personal life, I do prefer to work the afternoon shift. This shift allows me to get my kids to school, and then my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."
10.
Superior customer service is very important to us at NFI Industries. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?
Customers will become quite agitated and upset when their packages are not received, delivered on time, or lost. Assure the interviewer that you would always handle a sensitive customer related issue with the utmost professionalism. Walk the interviewer through the steps that you would take. Show that you are capable of problem-solving while under pressure.

Rachelle's Answer #1
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. If I could not find the package, I would offer to locate the package and have it delivered to their home, free of charge, once it was received. If the situation needed to be escalated, I would refer to a manager for assistance."
Rachelle's Answer #2
"I am sure that NFI Industries has policy and procedures in place for a situation like this. With that said, my instinct would be to keep a calm tone, and offer to deliver their package to them once it was located."
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