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NBN Corporation Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

Describe to me your ideal employer.

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NBN Corporation Interview Questions

  1. 1.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Rachelle's Answer #1

      "My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."

      Rachelle's Answer #2

      "My ideal employer is one that allows me to take the reigns when it comes to problem-solving. I like to be hands-on and prefer to work for people who value this in me."

  2. 2.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Rachelle's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Rachelle's Answer #2

      "I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

  3. 3.

    Tell me about a time that you have helped a co-worker accomplish an important goal.

      Being goal-oriented and determined is imperative. What do you do, outside of your own goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.

      Rachelle's Answer #1

      "As a Sales Manager my team is only as successful as the lowest producing employee. It is critical that my entire team is motivated, engaged, and on point with their KPIs. Last month I hired a new employee who was struggling significantly with sales. I sat him down and realized that he didn't understand the product. We spent a few hours together over that next week learning the product. In the end, his sales increased by 64%, and he was significantly more confident. It helped the team morale as well."

      Rachelle's Answer #2

      "When a new hire starts, I have become the go-to for shadowing. I always make sure to introduce myself to a brand new employee in my same role, and rather than see him or her as a threat, I schedule time for him or her to sit down with me and shadow what I do and how I do it. I want to see everyone succeed and, since there is no real training program in our company, I feel I need to be the change maker in the organization."

  4. 4.

    At NBN Corporation we put a lot of effort into staying 'in-the-know' within our industry. How do you keep up-to-date with new technology and trends?

      There is no right or wrong answer! You merely want to display to the interviewer that you have a finger on the pulse of what is happening in the telecommunications industry. Briefly discuss how you stay up-to-date on new industry related trends. It's a great idea to ask the interviewer what their favorite resources are, as well. This question could open up a great conversation!

      Rachelle's Answer #1

      "I spend a lot of time reading different websites such as CNET, Wired, and Techcrunch. Those are some of my favorites. New technology develops so fast, so I agree that it is essential to keep up-to-date. What are your favorite industry resources?"

      Rachelle's Answer #2

      "I listen to a lot of industry related podcasts and also have a few Google alerts set up so that I can get instant notifications on buzz-worthy changes and trends. I am always keeping an eye out for new information sources. Which are your favorites?"

  5. 5.

    What do you know about NBN Corporation?

      Your answer should demonstrate that you have done your research on NBN Corporation and have an understanding of the challenges NBN Corporation faces, the goals they're trying to achieve, and the market in which the company operates.

      Rachelle's Answer #1

      "I've always been inspired by what NBN Corporation has achieved. The remarkable growth and the overwhelmingly positive press has always made NBN Corporation stand out in the telecommunications industry. I know that you have been in business for XX years and that you've seen an XX% growth in the past 18 months due to your innovation and focus on a progressive culture. I am excited to work with such a progressive company."

      Rachelle's Answer #2

      "Your company has an impressive industry reputation, and I would be thrilled to learn from your leadership team. From my research, I find that you are very involved in the community and put a lot of efforts into developing your employees."

  6. 6.

    We are looking for a long term fit. What are your short-term and long-term career goals with NBN Corporation?

      The interviewer would like to know that there is a strong alignment between what NBN Corporation is offering and what you are looking for in a long-term fit. Discuss your ideal career situation, short and long-term.

      Rachelle's Answer #1

      "My immediate goal is to find employment with a company who values and rewards a strong work ethic, a creative mind, and a desire for innovation. I am seeking a role with a company where I can continue to grow and refine my skills. In the more distant future, I'm interested in exploring leadership opportunities. From my research, I believe that NBN Corporation is a strong fit for my short and long-term career goals."

      Rachelle's Answer #2

      "One short-term goal that I have set for myself is to take a Telecom Fraud and Telecom Billing workshop. This additional training will be a stepping stone to my long-term goal of working in an auditing type of role within the telecommunications industry. I am looking to join an organization that can support these goals, and I believe that NBN Corporation is the fit that I have been looking for."

  7. 7.

    Why should we hire you to work at NBN Corporation?

      Show the interviewer how your skills, experience, and education relate to the job for which you are being considered. The interviewer wants to see that you have read, and understand the position description, and that you have an understanding of the workplace culture at NBN Corporation.

      Rachelle's Answer #1

      "I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge, not only of the industry but also of my creative solutions and how to position our department better against theirs and help elevate your business to the next level. Having been a part of the industry for nearly half of my life, I have seen a ton of change and have adapted to every change or innovation with ease and excitement, and I look forward to doing that at your company as well."

      Rachelle's Answer #2

      "You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."

  8. 8.

    Why did you choose to become a Telecommunication Technician?

      The interviewer wants to see your passion and enthusiasm for a profession in the telecommunications industry. Talk about what led you to a career in telecommunications and what helps you to find fulfillment in your day to day work.

      Rachelle's Answer #1

      "I wasn't sure what I wanted to do when I completed high school. From a young age, I always liked being active. I knew I would find an office job mundane. A school counselor suggested an apprenticeship with a local telecommunications company, and I've never looked back. Since starting my career in telecommunications, I've loved the variety of work, different challenges, and interacting with many different people to solve their ICT problems."

      Rachelle's Answer #2

      "My initial interest in this line of work came from my older brother who was also a telecommunications technician. I took a couple of courses at our local college and found it interesting. After completing that coursework, I decided to dive in and get my degree in computer science. Being a Technician is an exciting goal for me, and I hope to start this career path with NBN Corporation."

  9. 9.

    Tell me about recent courses or training you've completed in your role as a Telecommunications Technician.

      The interviewer would like for you to demonstrate your desire for continuous learning. Discuss how you have expanded your knowledge since starting a career in Telecommunications.

      Rachelle's Answer #1

      "Recently I've wanted to improve my managerial and leadership skills so I can take that next step in my career. In my early career, I focused a lot on developmental activities that would increase my technical knowledge. Over the last year, I've found a senior manager to mentor me in developing my leadership skills. I've also completed an internal adaptive leadership program through my current organization to develop these skills and knowledge further."

      Rachelle's Answer #2

      "I have not been given the opportunity to attend any additional coursework or training since starting with my current company. This lack of opportunity is one of the reasons why I seek a new position. I appreciate that NBN Corporation sees value in continuous education."

  10. 10.

    When have you given back to the community?

      The interviewer would like further insight into how altruistic you are. Give the interviewer at NBN Corporation a deeper insight into your values by discussing the ways that you give back. Perhaps you volunteer at a local charity, donate a portion of your paycheck to a specific organization, clean up around the parks on the weekend, or help your family with their needs. Be sure to use a recent example as you do not want to lean on volunteer experience from 12 years ago.

      Rachelle's Answer #1

      "Being an active participant in my community is second nature to me. There are a lot of people who are much less fortunate than I am and it's important for me to set a good example for my kids. When I was younger, I loved to travel, particularly in South East Asia where I volunteered with Habitat for Humanity. More recently I support my kids to sponsor a child. I also think it's great that NBN Corporation has volunteer days for staff to give back to the community. It's one of the things that attracted me to your organization."

      Rachelle's Answer #2

      "I believe in the importance of giving back so, for that reason, I spend every other Friday evening volunteering at our local soup kitchen. I was raised to believe in the importance of volunteerism. Does NBN Corporation have a volunteer committee in place? If not, this is something that I would be very interested in heading up one day."

  11. 11.

    Why do you want to work for NBN Corporation?

      The interviewer wants assurance that your values align with the values and vision of NBN Corporation. Assure the interviewer that this role would be a progressive step in your career and be sure to express your excitement!

      Rachelle's Answer #1

      "I have always appreciated the values at NBN Corporation and the way you treat your customers. NBN Corporation shows consistency in branding and your commitment to putting the customer first is a rare find. This commitment is very much in line with my customer service philosophy and the type of culture I am looking for in my next opportunity."

      Rachelle's Answer #2

      "I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me. In addition to all of this, I want to work for your company because you offer the growth, development, and leadership opportunities for which I have been looking. I see a long-term fit here which is important to me."

  12. 12.

    Describe your knowledge of Agile project management. How does it differ to other project management methodologies?

      The interviewer would like to see that your knowledge is strong enough that you can compare project management methodologies. Discuss your current knowledge of Agile project management.

      Rachelle's Answer #1

      "Most of the projects I've been part of have used Agile methodology. In my opinion, Agile project management gives greater flexibility to pivot without requiring substantial changes and reworking. The risk is also reduced as the project is completed in iterative steps, with testing along the way, rather than waiting until the end of the project."

      Rachelle's Answer #2

      "I have not been part of many projects that use the Agile methodology so my understanding could be stronger than it currently is. From my understanding, Agile encourages more of a collaborative environment with faster response time. In my current position, we more often utilize XPM, Extreme Project Management. This choice is because many of our projects are short with a tight deadline and XPM is most effective for those types of project plans."

  13. 13.

    Tell us about your experience in telecommunications.

      The interviewer is looking for an answer that highlights your comprehensive industry experience. Take a few minutes to walk the interviewer through your related education, passion, and enthusiasm for the telecommunications industry.

      Rachelle's Answer #1

      "My passion for telecommunications comes from a love of computers. I've worked with computers, building them and deconstructing them, since my teenage years. After I finished school, I went to college and completed a degree in computer science. Since graduating, I've worked as a Telecommunications Specialist. I love this work as it's full of challenges and problems to solve. It provides me with the opportunity to learn something new every day."

      Rachelle's Answer #2

      "I recently graduated with my diploma in Telecommunications Technology, with a focus on computer applications. I completed a 3-month internship this summer with (Company ABC), and I am now looking for my first true employment opportunity in the telecommunications industry. I am excited about this potential role with NBN Corporation because it will offer me the chance to grow my career with a well-respected organization."

  14. 14.

    Tell us about a time when you successfully installed new or modified software, hardware or programming modules.

      The interviewer is looking for specific technical knowledge. Be sure to answer specifically and demonstrate your full understanding of these technical tasks.

      Rachelle's Answer #1

      "During college, I completed a couple of jobs for friends who had small business requirements. One client was looking for a solution to manage contacts and client information as he was using only a manual spreadsheet. I researched appropriate CMS platforms and advised him on what I thought would best suit his needs. I then went through a mapping process, understanding what he needed the software to do. I customized fields which required basic coding skills, and provided process guides for how he should best use the software going forward."

      Rachelle's Answer #2

      "Not too long ago I had to do a company-wide Windows 10 installation for one of our clients. I planned the installation with my team; we briefed all 50 employees on what to expect during the installation, and how long we expected the install to take. The project ran seamlessly, and I believe this was because we communicated so clearly along the way with all parties."

  15. 15.

    What anti-virus programs have you used, and have you ever had difficulty installing them?

      The interviewer would like to know your scope of understanding when it comes to different anti-virus programs, the problems that can arise, and the importance of cyber-security. Briefly discuss the anti-virus programs that you have used/installed.

      Rachelle's Answer #1

      "Effective cybersecurity solutions are incredibly important. I've used many different anti-virus software. Norton and AVG are my go-to. They're large, well-known brands. Installation is simple and straightforward. They also have extensive libraries of information if you do run into difficulty."

      Rachelle's Answer #2

      "For my residential clients, I usually suggest AVG. For my commercial clients, my go-to program is Avast Endpoint Protection Advanced. The installation has always been simple for me as both offerings include great step-by-step guides as well as a 24/7 customer support."

  16. 16.

    What was the biggest change you have had to deal with in your career?

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  17. 17.

    Workers in the telecommunications industry often spend a lot of time on the road and doing off-site work. This means you don't see colleagues regularly. How do you develop trust among your team members when working remotely?

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  18. 18.

    We work hard to keep a harmonious workplace culture at NBN Corporation. Have you ever had a conflict with a manager? How did you resolve it?

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  19. 19.

    Excellent customer service is very important to us at NBN Corporation. How do you handle challenging customers?

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  20. 20.

    At NBN Corporation we seek to hire those who are collaborative by nature. How do you get along in a team based environment?

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  21. 21.

    How can NBN Corporation continue to perform better than our competitors?

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  22. 22.

    What do you know about our customers and the target market at NBN Corporation?

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  23. 23.

    Which coding languages are you familiar with?

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  24. 24.

    If you were hired today, what would you accomplish first?

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  25. 25.

    Would you say you focus more on reasons why change will not work rather than adapting to new changes?

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  26. 26.

    Have you ever taken a role in a company that hasn't fit into your long-term career plans?

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  27. 27.

    What type of work environment allows you to be the most productive?

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  28. 28.

    What are your salary expectations?

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  29. 29.

    When have you worked among a diverse group of people?

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  30. 30.

    Are you applying for any other jobs?

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  31. 31.

    Do you think honesty is always the best policy?

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