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Mesa Airlines Interview
Questions

30 Questions and Answers by Rachelle Enns

Published July 2nd, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    
Question 1 of 30
Personality fit is important to us at Mesa Airlines. How would you describe your personality?
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How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.
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Answer Examples
1.
Personality fit is important to us at Mesa Airlines. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.

Rachelle's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer #2
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
2.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
3.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Rachelle's Answer #2
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
4.
When have you had to shift your priorities in response to sudden changes?
Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

Rachelle's Answer #1
"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."
Rachelle's Answer #2
"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."
5.
All employees of Mesa Airlines, are expected to wear a uniform to work. Are you comfortable with this policy?
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Mesa Airlines.

Rachelle's Answer #1
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Mesa Airlines."
Rachelle's Answer #2
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."
6.
Have you received training on how to handle an in-flight emergency?
If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

Rachelle's Answer #1
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
Rachelle's Answer #2
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Mesa Airlines."
7.
How do you determine priorities when you have multiple tasks at hand?
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Rachelle's Answer #2
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
8.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Rachelle's Answer #1
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out."
Rachelle's Answer #2
"I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
9.
Tell me about a time when communication became an issue when working on a team.
Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

Rachelle's Answer #1
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
Rachelle's Answer #2
"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."
10.
At Mesa Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
Among great customer service is also Mesa's incredible safety record. Mesa's safety record was noted as having the fewest incidents among domestic regional airlines in the Journal of Air Transportation. If you are familiar with Mesa Airlines, before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

Rachelle's Answer #1
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."
Rachelle's Answer #2
"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
11.
What do you hope to gain most from your time with Mesa Airlines?
The interviewer would like to see that you are wholeheartedly interested in working for Mesa Airlines. What are your hopes and expectations from your time with Mesa Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1
"After reviewing the culture and mission of Mesa Airlines, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."
Rachelle's Answer #2
"What I hope to gain most by working with Mesa Airlines, is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
12.
How does this position fit into your career goals?
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Mesa Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."
Rachelle's Answer #2
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Mesa Airlines what I can do!"
13.
How will you earn the trust of your coworkers?
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Rachelle's Answer #2
"Here are some ways that you can build trust with your coworkers:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"
14.
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

Rachelle's Answer #1
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Rachelle's Answer #2
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"
15.
Where do you see yourself five years from now?
Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager. Assure the interviewer that you are seeking a long-term fit with your next employer.

Take a look at the career growth options with the company. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.

Rachelle's Answer #1
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Rachelle's Answer #2
"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
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30 Mesa Airlines Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Personality fit is important to us at Mesa Airlines. How would you describe your personality?
  2. What unique qualities about yourself would you bring to our company?
  3. What are your salary expectations?
  4. When have you had to shift your priorities in response to sudden changes?
  5. All employees of Mesa Airlines, are expected to wear a uniform to work. Are you comfortable with this policy?
  6. Have you received training on how to handle an in-flight emergency?
  7. How do you determine priorities when you have multiple tasks at hand?
  8. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  9. Tell me about a time when communication became an issue when working on a team.
  10. At Mesa Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  11. What do you hope to gain most from your time with Mesa Airlines?
  12. How does this position fit into your career goals?
  13. How will you earn the trust of your coworkers?
  14. What experience do you have using team-based messaging applications?
  15. Where do you see yourself five years from now?
  16. When you suffer a setback, how does that emotionally affect you and your work?
  17. What work situations excite and motivate you?
  18. Rate your communication skills from 1-10 with proper examples backing your given rating.
  19. How do you get along with others at work?
  20. If you could start your career over again, what direction would you take?
  21. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  22. List the top 3 skills that will make you an ideal team member at Mesa Airlines.
  23. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  24. Why are you the best choice for Mesa Airlines?
  25. Employees of Mesa Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  26. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  27. In order to work for Mesa Airlines, you are required to pass a criminal record check. Are you comfortable accommodating this?
  28. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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