Menu Menu Previous Interview Question Next Interview Question Search print thumbs-down thumbs-up Check Square bookmark arrow-right MockQuestions.com Logo MockQuestions
MockQuestions.com Logo
Sign in
Upgrade
Career Interviews
Interviews by Category
Close

How to Answer

Tell me about a time when you went above and beyond for customer service?
How to answer
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
More professional answers available after the upgrade
Upgrade

User-Submitted Answers

Tell me about a time when you went above and beyond for customer service?
1.
There was a time were I did more then asked in my last job by dealing with an outragious customer and I did everything and anything she possibly asked for and more just to make her happy.
2.
I had a customer who came into my office very upset and wanting to stop service due to technical problems. The next appointment available was 2 days away . I was able to contact my chief technician and schedule an appointment for the same day.
3.
I oftentimes went above and beyond within the Big Brother Big Sister organization where I became great friends with my selected child facing adversity.
4.
At Bearaboo coffee shop, we have regular customers. If I saw them coming I would make their drink sometimes before they got to the counter, and they would be very appreciative that we new them and could serve them more efficiently.
5.
A customer received an order wrong three times, so I took it off of her bill and let her come back for a free breakfast.
6.
In my last position there were handicap and elderly people that were frequent shoppers and I would walk with them and help them shop.
7.
I saw a lady tripped and dropped her tray on the floor. So I voluntary cleaned up for her and asked the manager if she could have her food without charging her.
8.
I asked a lady if she needed help and she said yes. I walked her to the aisle when she would find what she needed and then I asked her if anything else that I could help her and she gave me thanks for being so helpful to her.
9.
I had regular customers who would call ahead of time to set aside a specific item. I would go out of my way to get this item for them for they arrived.
10.
I do that all the time when I go out to stkymain cheverolate to help was vehicles. Most on Saturdays when a car needs wash I wash it clean the inside and put I nice smell good in it.
11.
I had a customer who I did not quite understand but I told her to speak slowly telling we will get what she needs together.
12.
I remember this elderly lady her name was ms Travis she came in every day with coupons.
13.
Last job had very elderly customers. I would help them out the door and when possible out to their car. Its the small things that make a big difference.