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How well do you handle customer complaints?

Answer examples and advice for how to answer this interview question for a Menards interview

How to Answer

By listening! Every customer complaint should generate your full interest. Listen to the customer, then analyze the situation. See how you can help the customer after the complaint. You want them leaving Menards happy, and coming back.

View user-submitted Answers

How well do you handle customer complaints?
1.
I would always stay positive and maintain a great level of patience. I would always focus on how me and the customer can work through the situation.
2.
I handle them very well because it lets me know if im doing my job well or if I need to work a little harder.
3.
Good, it lets me know how im doing with my job and if need to work on it.
4.
I handle them very well because it lets me know if im doing my job well or if I need to work a little harder.
5.
I would patiently listen to the customer complaints and try my best effort to resolve the problem.
6.
I try to see what was wrong and why they were upset and create a solution to make them feel better and continue wanting to shop at menards.
7.
Fairly well. I know where they need to go and who needs to hear about the complaints and I will help the customers with the complaint as well as I can.
8.
Never handle a customer complaints so I have no I idea.
9.
Great. I've dealt with them at Ray's and Amazon.
10.
I handle them very well because it lets me know if im doing my job well or if I need to work a little harder.
11.
I handle them all the same I try to do my best in helping that particular customer out and if I cant help the customer then I will help them and direct them to a person/employee that can.

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