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Medex Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Wellness     Healthcare Services    
Question 1 of 30
What part of your healthcare career brings you the most stress?
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How to Answer
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (Ie: a healthcare worker should not find facing illness to be the most stressful part of the job).
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Answer Examples
1.
What part of your healthcare career brings you the most stress?
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (Ie: a healthcare worker should not find facing illness to be the most stressful part of the job).

Rachelle's Answer #1
"When the schedule is running behind due to lack of hustle on mine or my team's part, I find it stressful. I like to be on time with my schedule to ensure that our patients and clients get the proper, timely help that they need."
Rachelle's Answer #2
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
2.
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.

Rachelle's Answer #1
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could prepare for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Rachelle's Answer #2
"During my internship, I had a fellow student who didn't pull their weight. This unmotivated person created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our professor noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
3.
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date in their respective fields, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Rachelle's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Rachelle's Answer #2
"I am an avid fan of Google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals, including A and B."
4.
At Medex we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Every hiring manager would like to know that their investment in time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Medex Inc. fit into your longer-term plans?

Rachelle's Answer #1
"In 3-5 years I would like to see my career with Medex Inc. include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Rachelle's Answer #2
"One of the attractive points of working for Medex Inc. is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years, I'd like to be grounded in the clinic, learn about this site, your patient base, and earn certifications that would help the unit advance. I want to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach, so it would be nice to do something formal in that context, health-education, or fundraising."
5.
At Medex we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
Assure the interviewer of your dedication to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Medex Inc. as long as possible.

Rachelle's Answer #1
"I dedicated my entire career to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! One of the reasons I applied for this role with Medex Inc. is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
Rachelle's Answer #2
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. I know this is the right career for me."
6.
What is your patient care philosophy?
It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.

Rachelle's Answer #1
"Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."
Rachelle's Answer #2
"I have three philosophies when it comes to my work; One view for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."

7.
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

Rachelle's Answer #1
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Rachelle's Answer #2
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
8.
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Medex Inc. does.

Rachelle's Answer #1
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Rachelle's Answer #2
"I have a variety of interests within the healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
9.
Why do you think you will be successful in this role with Medex?
Rather than share how you have gone beyond expectations in the past, focus on how your qualities will help you to exceed company expectations. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Rachelle's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Rachelle's Answer #2
"I believe my success with Medex Inc. will come from having all of the hard skills that you are looking for, whether learned in school or gained through my internship experience. I have a great deal of current knowledge in the healthcare services industry and stay informed of best practices."
10.
Rate your problem solving skills from 1-10. How do you justify your rating?
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

Rachelle's Answer #1
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be, but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Rachelle's Answer #2
"I would say I get a solid 8.3 on a scale of 10. It seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
11.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Rachelle's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Rachelle's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you my ideal work environment. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
12.
If Medex hired you today, what would you accomplish first?
When you start a new position, it is essential to be clear on how you will make a positive impact after being hired. This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. 'Hire me because I'll do X.'

Remember, this is your campaign promise. If hired, it will likely be your first target to hit, and depending on the environment; it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills.

Tell the interviewer what your impact goal is, should you be the successful candidate. Be sure to refer to the immediate needs of the company, such as increasing budgets, or improving patient care, for instance.

Rachelle's Answer #1
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Medex Inc.. I plan to make a positive impact very quickly."
Rachelle's Answer #2
"If hired today, I would commit to diving into every resource provided to me, speeding up the learning curve typical of a new hire who is also new to their career. I will soak in every learning opportunity that comes my way so that I can be a self-sufficient member of your healthcare service team within the first 30 days."
13.
Tell me about yourself.
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.

Rachelle's Answer #1
"A bit about me - I love to travel, read, and conduct research. I spent the past few months traveling the world with Doctors Without Borders. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for new work for the past couple of weeks. I am eager to getting into the routine of a career again."
Rachelle's Answer #2
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. New to my career in healthcare services, my biggest goal is to take as many related courses as possible. I am eager to get a great start on my career."
14.
Medex has a diverse workforce. When have you worked among a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Rachelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this type of environment because it offers me unique learning opportunities."
Rachelle's Answer #2
"I am so glad you pointed out your need for diversity at Medex Inc.. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
15.
When have you shown a willingness to learn a new method or new approach to solving a problem?
Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but make sure to spend more time highlighting the resolution rather than the problem.

Rachelle's Answer #1
"When our facility came under new management last year, many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."
Rachelle's Answer #2
"They say people in healthcare are 'lifelong learners.' I'm now old enough to realize that its difficult to be always adapting. I think my 45-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. It's not about who is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions, and I had to adapt to overcome my former way of thinking."
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30 Medex Interview Questions
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Interview Questions
  1. What part of your healthcare career brings you the most stress?
  2. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  3. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  4. At Medex we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  5. At Medex we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
  6. What is your patient care philosophy?
  7. Do you prefer to work in a team based position or individually?
  8. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  9. Why do you think you will be successful in this role with Medex?
  10. Rate your problem solving skills from 1-10. How do you justify your rating?
  11. What type of work environment do you dislike working in?
  12. If Medex hired you today, what would you accomplish first?
  13. Tell me about yourself.
  14. Medex has a diverse workforce. When have you worked among a diverse group of people?
  15. When have you shown a willingness to learn a new method or new approach to solving a problem?
  16. It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  17. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  18. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  19. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  20. Tell me about your healthcare related education and training.
  21. At Medex we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  22. In order to work for Medex, you must be able to pass a full criminal background check. Do you consent to a full background check?
  23. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  24. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of healthcare-related administrative duties?
  25. Medex seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  26. How would you describe your personality?
  27. Medex supports a healthy work/life balance for all employees. How do you balance life and work?
  28. In your opinion, what makes you a great problem solver?
  29. What is your greatest weakness?
  30. Medex was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
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