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Marsh & McLennan Companies Interview
Questions

28 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Money     Insurance    
Question 1 of 28
Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
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How to Answer
Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.
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Answer Examples
1.
Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
Most organizations prefer to hire candidates who can apply creative thinking when needed, but can also follow protocol and guidelines. Assure the interviewer that you are an individual who can achieve both.

Rachelle's Answer #1
"In the workplace, I naturally lean towards my preference of straightforward rules and expectations. From there, once I am comfortable in my knowledge base, I can start to think outside of the box. So - to answer your question - I would say I bring a healthy balance of both."
Rachelle's Answer #2
"I am most comfortable when my creativity is challenged. I like to think of new ways of working, and create alternate solutions to a variety of scenarios. With that said, I am more than capable of following a predetermined set of rules."
2.
How do you like to be recognized for your accomplishments?
We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Rachelle's Answer #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is to be given words of kindness and recognition. I am easily encouraged and the best reward for me is to know that my hard work is being noticed."
Rachelle's Answer #2
"I do not particularly love public recognition so I would say that the best way to recognize me for my accomplishments would be an increase in responsibilities and continued autonomy."
3.
Do you think honesty is always the best policy?
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

Rachelle's Answer #1
"Sometimes full disclosure can damage someone's self esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
Rachelle's Answer #2
"I do feel that honesty is the best policy so long as the honest comment does not come with the intention of being hurtful."
4.
What type of work environment allows you to be the most productive?
Are you able to be productive in any environment? Are there particular types of environments that you find distracting? Discuss your preferences with the interviewer. Be sure to research the type of environment that is offered in this position prior to the interview.

Rachelle's Answer #1
"I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "
Rachelle's Answer #2
"I work well in a high pressure, demanding environment that requires you to work smart and make your mark."
5.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Rachelle's Answer #2
"I will rate myself an 8 because I value communication but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages and I give ample time for questions before implementing changes."
6.
What causes you to feel dissatisfied on the job?
Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

Rachelle's Answer #1
"I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."
Rachelle's Answer #2
"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."
7.
What leadership qualities do you possess?
The interviewer would like to know that you are able to be a great leader, even if your job title does not include formal leadership responsibilities. Talk about a time when you acted as a leader, whether asked or not.

For example, you may state, "I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
Rachelle's Answer #1
"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
Rachelle's Answer #2
"Some great qualities of a leader are:

- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future"
8.
How do you feel globalization has affected the Insurance industry?
Globalization is a business concept that encourages international trade in order to strengthen the economic situation between Countries. Discuss with the interviewer your thoughts on how this practice may be affecting the Insurance industry.

Rachelle's Answer #1
"I feel that globalization has forced many companies to be creative and flexible when it comes to their business insurance needs. Namely, companies who now have international offices, hire offshore employees, and who participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought provoking challenges."
Rachelle's Answer #2
"I think that globalization has made the insurance industry more competitive; thus, creating a greater need for good reviews and customer satisfaction. Customers are better educated and that holds the entire industry more accountable."
9.
At Marsh & McLennan Companies we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
Interviewing, vetting, and hiring a new team member is an expensive and time consuming effort for any company. Assure the interviewer that if you were hired on with Marsh & McLennan Companies that you plan to stay long term.

Rachelle's Answer #1
"As you can see on my resume, I have strong tenure with my previous employers. I would love nothing more than to find a long-term home where I can naturally grow. Over the next 5 years I would love to be promoted within Marsh & McLennan Companies as I prove my strengths and abilities."
Rachelle's Answer #2
"In 5 years I would like to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
10.
Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?
No matter which Insurance company you work for, the client contracts and policies will likely be full of detail and be difficult to understand, for the typical layman.

Take the interviewer through your process when it comes to explaining contracts and policies to your customers. Assure the interviewer that your communication skills are solid.

Rachelle's Answer #1
"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section, before they sign, and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy to understand method."
Rachelle's Answer #2
"Yes, insurance contracts can absolutely be difficult to understand! I do not want to assume that a client is struggling so I will let them go through the contract on their own pace and then encourage questions through all steps in the process."
11.
Have you obtained any Insurance related certifications or licenses?
Some positions within Marsh & McLennan Companies will require you to hold special certification or licensing. These requirements may be different depending on the State that you are working in as well. Talk to the interviewer about any additional certifications you may hold and be sure to ask about their expectations and needs.

Rachelle's Answer #1
"In 2009 I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"
Rachelle's Answer #2
"I am newer to this industry and just recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Marsh & McLennan Companies."
12.
What do you know about the culture at Marsh & McLennan Companies?
Before you interview with Marsh & McLennan Companies it is very important that you do your research. This includes scanning the company website, checking for online customer reviews, going to Glassdoor.com to view any employee reviews, and perhaps speaking to anyone you know who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your 'homework; on them.

Rachelle's Answer #1
"I have researched Marsh & McLennan Companies a great deal and have found that your company maintains a strong focus on a family based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."
Rachelle's Answer #2
"Your company has a really impressive industry reputation and I would be thrilled to learn from your leadership team. From my research I find that you are very involved in the community and put a lot of efforts into developing your employees."
13.
Within Marsh & McLennan Companies many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?
While it may not be required for all positions, some roles within Marsh & McLennan Companies may require a higher post-secondary education. Talk to the interviewer about your willingness to expand on your post-secondary education.

Rachelle's Answer #1
"I currently have a Bachelors Degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Masters Degree is required to reach particular levels with Marsh & McLennan Companies then I am happy to do so."
Rachelle's Answer #2
"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full time studies; however, if there is a course you recommend, I would be happy to attend."
14.
Tell me about your post-secondary experience and how it prepared you for a career with Marsh & McLennan Companies?
The interviewer would like to know that the knowledge you gained during your post-secondary studies is going to be applied here, if you are hired.

Assure the interviewer that you have gained transferable knowledge and that you are prepared to apply that knowledge.

Rachelle's Answer #1
"Every valuable piece of knowledge gained from my Bachelor of Business Administration Degree will be applied to my work with Marsh & McLennan Companies. My University experience was a positive one. I was able to apply myself wholeheartedly and graduate top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Marsh & McLennan Companies."
Rachelle's Answer #2
"Although I do not bring industry specific post-secondary education, I do have some coursework completed that would be transferable to this role with Marsh & McLennan Companies. These courses include business administration, portfolio management, and organizational behavior."
15.
When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
After researching Marsh & McLennan Companies, do you feel that they have a strong reputation based around customer relationship? Talk to the interviewer about your preference around number crunching vs. customer facing. No matter your preference, be sure to highlight your ability to be a proud face of the company.

Rachelle's Answer #1
"I am more of an analyst type and do prefer to be in the background, making the numbers happen. With that said; I am still a people person and would always put my best face forward in any customer facing situation."
Rachelle's Answer #2
"I am definitely more of a face to face communicator. I love being in the buzz of it all and I thrive in customer facing situations. I am also able to work in the background, when needed."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Sales
Financial Advisor
Insurance Clerk
Account Manager
28 Marsh & McLennan Companies Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Do you consider yourself a creative thinker in the workplace or do you prefer to follow a predetermined set of rules?
  2. How do you like to be recognized for your accomplishments?
  3. Do you think honesty is always the best policy?
  4. What type of work environment allows you to be the most productive?
  5. Rate your communication skills from 1-10 with proper examples backing your given rating.
  6. What causes you to feel dissatisfied on the job?
  7. What leadership qualities do you possess?
  8. How do you feel globalization has affected the Insurance industry?
  9. At Marsh & McLennan Companies we prefer to hire individuals with longevity in mind. Where do you see your career 5 years from now?
  10. Insurance contracts can be detailed and lengthy. How do you help your clients to understand their Insurance contract?
  11. Have you obtained any Insurance related certifications or licenses?
  12. What do you know about the culture at Marsh & McLennan Companies?
  13. Within Marsh & McLennan Companies many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?
  14. Tell me about your post-secondary experience and how it prepared you for a career with Marsh & McLennan Companies?
  15. When it comes to Insurance, would you rather work face to face with clients, or in the background in a research and analysis based role?
  16. Do you prefer to work with clients on their business/commercial insurance needs, or health/life insurance needs? Why?
  17. The Insurance industry boasts new trends and developments quite frequently. How do you stay on top of these changes?
  18. Since beginning your career in Insurance, what do you feel has been the most significant industry change?
  19. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
  20. Have you ever worked in a cross-functional environment?
  21. When have you had to think quickly in response to sudden change?
  22. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  23. How would you describe your relationship with your customers or clients?
  24. How do you respond to feedback?
  25. When have you shown great integrity at work?
  26. What are your salary expectations?
  27. Do you feel performance should be rewarded over experience?
  28. How often do you take work home with you?
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