34 Marriott Interview Questions & Answers
Below is a list of our Marriott interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Behavioral Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Compatibility Questions
- 5. Creative Thinking Questions
- 6. Customer Service Questions
- 7. Diligence Questions
- 8. Direct Questions
- 9. Discovery Questions
- 10. Diversity Questions
- 11. Education Questions
- 12. Experience Questions
- 13. Leadership Questions
- 14. Salary Questions
- 15. Teamwork Questions
- 16. Trust Questions
Behavioral
1. Due to the nature of our business at Marriott, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?
How to Answer
Many positions in the hospitality industry require a great deal of multi-tasking. Assure the interviewer that you are quick on your feet and can handle the variety of tasks that will come your way at Marriott. Give an example of a time when you have had your priorities change on a dime. Be confident about your ability to multi-task.
Written by James McMechan on September 27th, 2021
1st Answer Example
"In my current position, I am on call quite often, so I am used to having my schedule and plans change. Even though it may be frustrating at times, it always works out in the end when this happens. I don't mind changing focus when I'm needed."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I maintain a stronger focus when able to start and complete a project in one shot; however, if it is required of me to change priorities from time to time, I am okay with that as well."
Written by James McMechan on September 27th, 2021
Career Goals
2. Where do you see yourself five years from now?
How to Answer
Marriott is most interested in hiring individuals who see the position as long-term rather than a temporary stop-gap measure. Reassure the interviewer that you have dreams of growth and development rather than plans to remain stagnant. Be passionate about the vision that you have for your life.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I would love to see myself in an elite management position, working with this company and supervising a department or even a small property if that were possible. I look forward to seeing what comes."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I love to grow and develop my career skills and would welcome being promoted to a department head. I believe in always reaching for the next level and won't stop until I get there. I am looking forward to making a long-term commitment to this property and Marriott International."
Written by James McMechan on September 27th, 2021
Career Goals
3. At Marriott there are many internal growth opportunities. What does your ideal career path with Marriott look like?
How to Answer
Before your interview, be sure to research the types of opportunities present at Marriott. The interviewer is asking this question to determine if you are serious about making a long-term commitment to the company. Reassure your hiring manager that you are seeking to grow and develop in your career path. Be enthusiastic about the growth potential.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I would love to see myself grow into a management opportunity with Marriott down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
Communication
4. Effective communication is an essential part of great team work. Share with me some things you do to communicate with others.
How to Answer
In the hospitality industry, most front-of-the-house employees who come in direct contact with guests need to have strong communication skills. The interviewer knows that this is necessary and wants to get a feel on how good a communicator you are. Reassure the hiring manager that you are capable of presenting yourself professionally and talking with guests. This is an excellent opportunity for you to shine!
Written by James McMechan on September 27th, 2021
1st Answer Example
"I feel that I am an effective communicator with guests and teammates. I smile and try to put my customers at ease as I seek to meet their needs. On occasion, I have times when I am not as clear as I would like to be, but I do try to recognize when those moments happen."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I will rate myself an eight because I value communication, but, just like most people, I have things to learn. Some ways that I ensure clear communication are by utilizing multiple methods of delivering messages, and I give ample time for questions before implementing changes."
Written by James McMechan on September 27th, 2021
Compatibility
5. Our rewards program for guests is Marriott Bonvoy. How familiar are you with the program?
How to Answer
Marriott Bonvoy is the rewards program that Marriott has to extend perks to its clients and members. The interviewer needs to know that you have at least some basic knowledge of this program because it is a big part of Marriott's marketing campaigns. Share with the hiring manager any research you did on the program before the interview. Be confident in your ability to master the program and promote it successfully.
Written by James McMechan on September 27th, 2021
Answer Example
"Marriott Bonvoy is a wonderful perks program that your company runs. Through it, I can receive free room nights and other amenities. I love that there are different levels with incentives for those who don't stay often, to a whole suite of services for those who do. While I am not as familiar with the particulars, I am looking forward to promoting it with every guest we connect with."
Written by James McMechan on September 27th, 2021
Compatibility
6. What is your definition of hospitality?
How to Answer
Marriott International, like every hotel company, is in the hospitality business. The interviewer needs to know that you have an excellent concept of hospitality and service. Talk with the hiring manager about how you feel about being kind, caring, and of service. Reassure the interviewer that you are capable of carrying on the vision Marriott has for its company.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I believe that hospitality is the act of serving someone else. I love that Marriott commits to care for every guest who walks through its doors. I want to be working with a company like this."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"My definition of hospitality would be the act of selfless care. I want every guest who stays at one of our properties to experience that selfless care every time they come in. I believe in order to do that, you must have a well-trained staff, who knows how to exceed the customer's expectations."
Written by James McMechan on September 27th, 2021
Compatibility
7. Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Marriott. Are there any issues that might hinder you from doing so?
How to Answer
Almost every hotel company will run a background check to weed out unhirable candidates. The interviewer is asking this question to screen you should there be an issue. This is the best time to be forthright and honest about any issue you might have, like a criminal record. Full disclosure may not make you exempt from employment with Marriott - they may need to understand the charge and assess the risk.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possession charge 12 years ago. I was a teenager at the time and regret that choice. It's best you know from me as opposed to finding out through a background check."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
Compatibility
8. At Marriott many of our positions require you to wear a uniform to work. Are there any issues that would prevent you from doing so?
How to Answer
Almost every hotel company will have a personal appearance standard they will expect you to adhere to. Many hospitality-based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. this is a wonderful opportunity to discuss in detail what some of the personal appearance standards might be. It is okay to ask to see the outfit before you agree to wear it.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I can understand why Marriott requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab, so can you please confirm that your uniform code allows for that?"
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
Compatibility
9. Working in hospitality can be a thankless job with lots of stress and long hours. What motivates you to be involved in working for Marriott even on the more challenging days?
How to Answer
Like any job in the hospitality industry, working for a hotel can sometimes be exhausting. The interviewer would like to know that you recognize this dynamic about the position and how Marriott can situate itself to retain you. This is a wonderful opportunity to discuss how you might empower and engage employees who might work under you. Be passionate about your ability to handle the many stressors this position may produce.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I realize that there will be challenging days. For myself, words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need to run 100% smoothly every day, but I sure like to feel appreciated by my employer. This is also a way that I try to encourage and retain the employees I supervise, with lots of public praise."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep me motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
Written by James McMechan on September 27th, 2021
Creative Thinking
10. The internet is constantly changing the conversation between Marriott and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
How to Answer
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. Share how aware are you that every move you make can be quickly scrutinized and immediately commented on via social media. While this may mean access to problems or concerns more quickly, it can also mean that a faster response to complaints is needed. Talk about how you have seen social media marketing affect your current or previous employers.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I see that Marriott has a strong social media platform. You are very engaged with your followers and commenters. Social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Marriott is doing a great job with online brand management."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I think that social media, like all things, can have a positive side and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
Written by James McMechan on September 27th, 2021
Creative Thinking
11. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
Marriott loves to seek new ways of providing services their guests need. This necessitates a culture of change and flexibility. The interviewer needs to know that you can recognize when change is required and be confident enough to present that to your organization. Talk to the interviewer about a time when you were able to suggest a change in the workplace. Be confident as you share.
Written by James McMechan on September 27th, 2021
1st Answer Example
"Last year when I was managing front-of-house, I noticed a pretty solid opportunity for us to coordinate with a local spa to provide our guests with this service. We worked with the owner of the business to provide transportation and discount pricing. In addition, a special advertisement was printed and placed in each welcome packet. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I made a recommendation, in my current role, for a change in how our guests are treated by employees called the STAR program. We were having an issue with recognizing our guests and calling them by name, so every time a manager spotted an employee using a guest's name intentionally, they could give them a star token with the employee's name on it. Each month, every department got to pull one employee who received a $100 bonus. I was very proud that our CSI scores went up as a result of the program."
Written by James McMechan on September 27th, 2021
Customer Service
12. At Marriott we put our customers needs first. What is your customer service philosophy?
How to Answer
Marriott has a wonderful reputation for providing excellent customer service. The interviewer needs to know that you share this commitment to service by asking you to state your passion for service. Assure the interviewer that you will honor the customer service values at Marriott. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I read on the Marriott website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns well with my customer service philosophy. I believe in keeping customers engaged by providing an excellent experience every time they visit."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"My customer service philosophy centers around putting the needs of the guest above anything else. I pride myself in training the staff to exceed expectations so that the guest feels the passion we have for excellence. that is why I am applying for a position at Marriott because your first two core values are We pursue excellence, and we put people first. I want to work for a company that has that kind of culture."
Written by James McMechan on September 27th, 2021
Customer Service
13. What would you do if a guest arrived, found out we had oversold, and that we did not have any rooms?
How to Answer
Every service industry, including hotels, overbooks their rooms to ensure full capacity. The interviewer knows that this is a possible scenario that you might face. They need to know that you have the skill set to deal with what may be an irate customer. Reassure the hiring manager that you can remain calm and find a workable solution for the guest.
Written by James McMechan on September 27th, 2021
1st Answer Example
" I would meet the guest personally to apologize for not having a room as they had requested. I would comp the room and find accommodations at a neighboring hotel. Then I would offer to drive them over to the hotel and have them picked up in the morning if that was needed."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am would do everything I could to accommodate the guest. If a neighboring hotel had a room, I would book one and then let the guest know that we would pay for their room. I might give them other perks like a free dinner in our restaurant."
Written by James McMechan on September 27th, 2021
Customer Service
14. Give me an example of a time when you went above and beyond.
How to Answer
Marriott has a reputation for taking great care of its guests. The interviewer needs to know that you can do more than just the bare minimum. Show that you can react appropriately when the need to exceed expectations arises. Be enthusiastic about your willingness to do so.
Written by James McMechan on September 27th, 2021
1st Answer Example
"Last week, I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I enjoy going above and beyond in my work. In my last position, I regularly called customers to check-in and see how they were doing, even if there was no news or issues with our service to discuss. I believe going above and beyond for customers is what kept them loyal to us."
Written by James McMechan on September 27th, 2021
Diligence
15. Marriott International is the largest hotel chain in the world. How much do you know about who we are and what we do?
How to Answer
Marriott International is the largest hotel chain in the world, operating in over 131 countries through 7,657 properties and 37 brands. The interviewer needs to know that you have done some research on the company and have some knowledge about the strength of the company you are applying for. Share with the hiring manager some of the things that you have learned during your online research. Be enthusiastic about the possibilities of working for such a major player in the hospitality industry.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I know that Marriott International is the largest hotel chain in the world with almost 1 1/2 million rooms worldwide. I was surprised that your company owns 37 different lodging brands and that you also own timeshares. I am very excited about working for a company like Marriott because I know that there will be more opportunities for advancement."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"Marriott has a wonderful reputation for providing an excellent hospitality experience. I love the fact that you have over 7,600 properties operating under 47 brands. I know that your headquarters is in Maryland and that Bill Marriott Jr. now runs the company. I look forward to working for a company like Marriott."
Written by James McMechan on September 27th, 2021
Diligence
16. At Marriott we have many strong competitors. In your opinion, how do we stand out from the crowd?
How to Answer
This is a standard question that is asked toward the beginning of the interview. The interviewer would like to know that you have researched Marriott and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Marriott stands out from its competitors. You can find ideas on the company website or online review sites.
Written by James McMechan on September 27th, 2021
1st Answer Example
"When I did an online search for Marriott, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously, Marriott is a top choice for many."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I think that Marriott stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
Direct
17. Are you currently interviewing with any direct competitors of Marriott?
How to Answer
This question is generally asked later in the interview. It is always best to be honest and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking, but reiterate why Marriott is your top choice. Feel free to ask the interviewer about their hiring timeline as well!
Written by James McMechan on September 27th, 2021
1st Answer Example
"I am active in my job search and have targeted companies similar to Marriott. Currently, I am in the first interview stages with two other organizations. I hope to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Marriott sounds like a fantastic fit for me. When are you hoping to have a decision made?"
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am selective about where I interview. I chose to apply with Marriott because you are the best in your business! I am eager to make a move but will not take a position that feels like a perfect fit. Do you have a timeline for your hiring decision?"
Written by James McMechan on September 27th, 2021
Direct
18. Why should we hire you?
How to Answer
If you can't think of ways that you are unique, ask a few friends or family members what sets you apart from other people. Their observations may help you understand how you are perceived.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, unique achievements, additional industry-related training, a second language, or your involvement in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Written by James McMechan on September 27th, 2021
1st Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 salesperson in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or leadership-related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of success there and will bring that knowledge here to Marriott. You will see a positive impact from me right away."
Written by James McMechan on September 27th, 2021
Direct
19. Do you have any questions about the position that you would like to ask me?
How to Answer
The interviewer knows that just as the hotel needs to find the right candidate, the applicant needs to be assured that the company is the right fit. This is a wonderful opportunity to engage the hiring manager about any questions you might have concerning exactly what your responsibilities might be. The perfect fit needs to go both ways. Assure the interviewer that you see this role as a stable fit for you and discuss why. Be specific.
Written by James McMechan on September 27th, 2021
1st Answer Example
"What attracts me most to this position is the fact that your organization puts so much effort into professional development for your employees. It's awe-inspiring to me."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am most attracted to this particular position with Marriott because it is a job function that I am familiar with, yet in an industry that is new to me. I look forward to learning more about the hospitality industry."
Written by James McMechan on September 27th, 2021
Discovery
20. List three words that best describe you and tell me why you chose them.
How to Answer
The interviewer is looking for candidates that will make a lasting impression. The reason they ask this question is to provide you with an opportunity to do just that. Consider this an open door to expressing three things that the hiring manager will be impressed with and remember. Share the qualities you have with passion, and relate how they will benefit the hotel.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I am personable and friendly, and always strive to treat my guests with respect and warmth. I am creative in that I love to design new sales promos or employee incentive programs. I am teachable because I have a love for learning. I believe that these qualities would benefit Marriott, and I can hardly wait to work with you to show how great an employee I can be."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I would choose diligence because I do not like to leave work undone. Resourceful because I love to find solutions to problems when others don't want to. And I am energetic because I always have a pep in my step when it comes to working. I believe that I will be a valuable employee to you."
Written by James McMechan on September 27th, 2021
Discovery
21. Marriott International believes in promoting a healthy life/work balance. What are some things that you do to leave the stress of work behind when you are not on the clock?
How to Answer
The interviewer is trying to get to know you as a person. He knows that a well-rounded employee with a proper life/work balance will be more productive in the long run. Share with the interviewer some activities that you engage in during off-hours. Be enthusiastic about the activities you are involved in so that the hiring manager will see your passion as well.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I handle stress very well and like to spend time with my boys when I am not at work. I am just starting to teach them to fish. So often on the weekends, we will grab our poles and put a line in the water to see what is biting."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself by running in marathons every couple of months. Of course, I spend my off-hours training for those events, but I love being a runner and find that it helps keep me centered."
Written by James McMechan on September 27th, 2021
Discovery
22. Marriott believes in corporate responsibility by trying to help causes in our local community. What charities or causes do you support and why?
How to Answer
Marriott International has a strong reputation for corporate social responsibility. The interviewer knows that the hotel will be involved in supporting local charities or causes of its choosing to try and make the community around it a better place. Share with the interviewer some causes that you are involved in and support. Be passionate as you share, highlighting any cause you know is supported by you and the hotel.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I love the fact that this hotel has been involved in habitat for humanity for years. I was a part of a team that helped build one of the homes in our area last year, just as your team did. I want to be a part of a company culture that always looks for ways to make the community a better place."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am very involved with the American Cancer Society and their yearly fundraising event. I believe in this cause due to a grandmother who died of breast cancer. I also participate in the 5k that your hotel sponsors to raise money for the local food bank. I am looking forward to working with a company that is civic-minded like Marriott."
Written by James McMechan on September 27th, 2021
Discovery
23. Who would you say inspires you and why?
How to Answer
The interviewer is asking this question to get to know more about you and what your passion is. Your life's inspiration can come from a book, a mentor, your family, a celebrity, an author - literally anyone! Think about what or who might inspire you to be the person you are. This is a wonderful opportunity to build rapport with the hiring manager.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked, and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"My previous manager was a huge inspiration to me. Her passion for this industry was motivating and put the fire in me to climb the ladder in my career. I think that her example of how to handle the daily pressures of the hospitality industry formed me into the kind of employee I am today."
Written by James McMechan on September 27th, 2021
Diversity
24. When have you worked amongst a diverse group of people?
How to Answer
Marriott International is committed to diversity in the workforce. For years, they have stressed a particular emphasis on their hiring practices of minorities. The interviewer needs to know that you are capable of working with someone from another culture than yours. Reassure the hiring manager that you have no issues working with people of different backgrounds. Give some specific instances to show that you have this kind of capability.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this type of environment because it offers a great learning opportunity."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"The hospitality industry is probably one of the most diverse work environments you can find. Diversity in the workplace is a must-have because it creates a company culture of understanding and tolerance. My entire career has been in the hospitality industry, so I can safely say that I am well accustomed to differences in the workplace, and I welcome the diversity."
Written by James McMechan on September 27th, 2021
Education
25. At Marriott we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
How to Answer
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Marriott. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I learned about the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large and small ways to make a positive change. I look forward to applying that knowledge to this role with Marriott."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Marriott. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
Experience
26. Tell me about your exposure to hospitality related software and technology.
How to Answer
No matter your function with Marriott, chances are, you will need to learn their internal software and technology. If the interviewer asks this type of question, reassure them of your ability to adapt to a new system and learn it quickly. Ask the interviewer which systems they use, and then discuss how they may be similar to the programs you are already familiar with.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I have been exposed to a few Point of Sale and Booking Systems that sound similar to what you are using here at Marriott. I am tech-savvy and am confident that I could pick up on your technology very quickly."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"Could you tell me which programs and software you use? I have used a variety of hospitality-related software and technology, so I am confident in my ability to learn your programs quickly."
Written by James McMechan on September 27th, 2021
Experience
27. What is the most competitive work situation you have experienced?
How to Answer
Marriott wants to provide a culture where they can bring out the best in their employees. At times, these efforts mean that you will have some competition with fellow workers. The interviewer needs to know that you will embrace these efforts. Think back to when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by James McMechan on September 27th, 2021
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"One of the most competitive work situations I have experienced was driving a sales team to perform beyond the quota. We collaborated to come up with creative goal-setting approaches, and our leadership team created recognition incentives to encourage strong performance along the way. It was a challenge, but we beat all of our competition and made it happen!"
Written by James McMechan on September 27th, 2021
Leadership
28. How do you like to encourage ideas in others?
How to Answer
Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.
1st Answer Example
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
2nd Answer Example
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
Salary
29. Marriott offers a very competitive compensation plan. What are your salary expectations?
How to Answer
The interviewer is asking this question because, as difficult as the subject of pay compensation is, it is a topic that needs to be addressed. Use this question as an opportunity to gather the information you may need to make the best career decision. Be res[pectful and optimistic as you dialogue with the hiring manager. You want to demonstrate a willingness to accept the compensation plan in as positive of manner as possible.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I am open to discussing the pay structure offered by Hotel ABC. I have earned a base salary plus commission for the past five years, and I appreciate the security and earnings flexibility that comes with this pay structure. Could you share with me how the company structures pay for its Hotel Managers?"
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am currently making $128,000 per year with an annual bonus opportunity based on hotel profits and the cost savings that I produce. I am looking for a compensation plan aligned with other hotel management roles in the area and provides an opportunity for growth. I look forward to discussing the details of this role so that we can determine a fair compensation plan."
Written by James McMechan on September 27th, 2021
Salary
30. What is your current benefits package?
How to Answer
Marriott International has a fine grouping of benefits that it offers to its employees. In our day and age, having the right benefits is just as important a factor in a job as its pay. Use this question to gather the information you need to make an intelligent decision regarding your career.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I am currently working for a company that has medical, dental, and vision. I would be very interested in the suite of benefits that your company offers."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am currently working for a company that has an excellent benefits program. What are the benefits that your company has to offer?"
Written by James McMechan on September 27th, 2021
Teamwork
31. Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?
How to Answer
The interviewer would like to know that you can successfully motivate others without it coming across as condescending. For this question, use a scenario when your encouragement was well received and resulted in a positive change or outcome.
1st Answer Example
"Our business development lead was stressing out last month because she was only 88% to quota with just two days left in the month. I sat with her after work, and we brainstormed some great ideas to implement for quick results. She ended up closing the month at 104% and had an amazing ramp up to the next month. I believe that encouragement can come in many forms. In this instance, she just needed someone to bounce ideas off of!"
2nd Answer Example
"A teammate was going to quit due to various frustrations. By putting SMART goals into place that would allow him to understand how he'd get to hit his targets, he changed his attitude at work and ultimately received a promotion. It was great to see him turn around so well."
Teamwork
32. This position will require you to work with employees and supervisors of other departments. Share with me an experience when you had to work with someone from a different area than your own.
How to Answer
In any hotel setting, there are multiple departments with their own staff. Your position will likely require you to interact with them each day. The interviewer asks this question to determine that you can work well with others and be respectful of managers from other locations. Reassure the hiring manager of your ability to cross coordinate with other departmental employees. Your ability to do so can become a wonderful opportunity to grow your skillset as an employee.
Written by James McMechan on September 27th, 2021
1st Answer Example
"In my previous job, I was in charge of purchasing, which means that I worked with every department in the hotel. I have no issues working with other managers or employees and helping them have the items they need to succeed at their jobs. There are procedures that have to be followed - requisitions and such, but most of the time, I got along with almost everyone."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I have had to work with many employees from different departments, and I have no issues doing so. In my previous position, I took direction from three separate managers and received their feedback constantly. I have no trouble with criticism as long as it is done professionally."
Written by James McMechan on September 27th, 2021
Teamwork
33. Marriott offers educational programs for employees. How open are you to being cross-trained in another department should that be asked of you?
How to Answer
Marriott offers career progression and educational programs to its employees. In addition, they have a reputation for cross-training employees to help meet guests' demands during peak periods. The interviewer needs to know that you will be open to learning skills that may not be directly assigned to you. This is also an indication of whether you will be a long-term employee or not.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I would like to work for a company that recognizes that their employees are the most important asset they have. I would take advantage of every educational opportunity I was given and would welcome the chance to learn from other departments so that I can help my teammates if needed."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"I am a person who embraces growth and development in any form I can receive it. I want this job to become my career, so if Marriott offers educational programs to its employees, that seems like a wonderful opportunity to take advantage of."
Written by James McMechan on September 27th, 2021
Trust
34. Marriott is a company dedicated to safety. What might you do if you discovered an unsafe condition?
How to Answer
The safety of guests and employees is a sacred trust that every hotel company shares. The interviewer needs to know that you are a person who will be observant so that no dangerous conditions are allowed to exist. Reassure the hiring manager that you are aware of the need for safety and your ability to address concerns should they arise.
Written by James McMechan on September 27th, 2021
1st Answer Example
"I recognize that every hotel must provide a safe environment for its guests, both for legal and moral reasons. If I encountered an unsafe condition, I would work hard to ensure that it was corrected as soon a possible. If that was not possible, I would stand there and warn customers so that no one got hurt."
Written by James McMechan on September 27th, 2021
2nd Answer Example
"An unsafe condition should never be tolerated, not for guests or employees. If I found something was amiss, I would work very hard to correct the situation. I wouldn't be satisfied until it was addressed and the condition was corrected."
Written by James McMechan on September 27th, 2021