35 ManpowerGroup Interview Questions & Answers
Below is a list of our ManpowerGroup interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Adaptability Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Compatibility Questions
- 5. Creative Thinking Questions
- 6. Customer Service Questions
- 7. Discovery Questions
- 8. Education Questions
- 9. Experience Questions
- 10. Knowledge Questions
- 11. Leadership Questions
- 12. Management Questions
- 13. Performance Based Questions
- 14. Problem Solving Questions
- 15. Salary Questions
- 16. Scenario Based Questions
- 17. Teamwork Questions
- 18. Trust Questions
Adaptability
1. When have you had to change a major component of your project due to new information being presented?
How to Answer
Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. Share how you handled the implementation of the new information and the results of your response.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work, but in the end, the client was delighted with our work, and it resulted in new opportunities with them."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I worked with a VP in the company, the CEO, and a member of the board to craft a strategic national roll-out plan that included which companies and pitches I would be responsible for and what they would handle. Two months later, after working on the strategy each week as a collaborative team, I was informed that we were pausing the project until further notice. The executives thought the company wasn't ready for such big clients yet, so instead, I had to scale the national roll-out back to be a local market strategy. After the initial sting and frustration of pulling out of the project, I used that same framework to plan local market roll-outs in several major cities effectively. It proved to be a good learning experience overall."
Written by Ronda Barnes on September 6th, 2021
Career Goals
2. What is your long-range career objective?
How to Answer
Onboarding new employees is a time-consuming and costly endeavor, so the interviewer wants to ensure that this role will be a long-term fit for you. Be open with the interviewer about your dreams within this company on a long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to be employed by the company for many years to come.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"While visiting your company website, I noticed that you have some leadership opportunities available in a variety of locations. I would love to work my way into a management or leadership role with your organization and would be willing to relocate to do so. I really like what your organization stands for, and I hope to see a current fit and future growth here."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"That is a great question! I see myself leading a small team of like-minded and passionate individuals who enjoy the work we are accomplishing here together. I also see myself working closely with a charity to give back to the community like I see many have done at ManpowerGroup."
Written by Ronda Barnes on September 6th, 2021
Career Goals
3. If you could start your career over again, what direction would you take?
How to Answer
A hiring manager will tell a lot about your personality by learning about your other career interests. Share what career direction you would take if you could do anything over and your reason why.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others, so any tasks in my current career that are related to these skills are very welcome."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I am delighted with the direction my career has taken. If I could change anything, I would perhaps have furthered my education to include a unique focus; however, I have no regrets!"
Written by Ronda Barnes on September 6th, 2021
Communication
4. In this role with ManpowerGroup you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
How to Answer
The interviewer wants to know your public presentation skill level. If you know ahead of time that presentations will be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you on a tablet or iPad. Otherwise, be prepared with some examples that include the number of people you have presented to, the range of topics, and the outcome.
You can also make your answer clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to talk about that as well.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I am very comfortable with public speaking and would rate myself as an advanced user in PowerPoint. I have attended multiple Toastmaster classes to perfect my public speaking skills. In my current position, I will present to groups from 3 people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through the use of analogies and sharp visuals."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I am an intermediate user in PowerPoint and have no problem improving my skills to an advanced level. When it comes to public speaking, my experience is limited, although enough to know that I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."
Written by Ronda Barnes on September 6th, 2021
Communication
5. How do you explain complicated concepts to those who may not understand?
How to Answer
The interviewer wants to know that you can explain complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of breaking down information to make it more easily digestible for the average person. This skill can come in handy when explaining Manpower Group's services and processes.
Think of a presentation about a complex topic as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching heads trying to figure out what you're saying. You have skills when you can define key terms and phrases to make them more relevant to your audience. Not everyone can do this.
Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy-to-understand terms.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"Keep it simple, silly! If you cannot explain a concept straightforwardly, then you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."
Communication
6. How do you handle communicating bad news to a fellow worker or subordinate?
How to Answer
One of the toughest parts of communication can be delivering bad news to people you work with and for whom you care. It doesn't come easy, whether it is providing a less than positive work review or terminating someone. Assure the interviewer that you can handle this task in a clear, concise, and professional manner.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugarcoat the reasons why. It's best they know so that they can learn from the experience."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
Compatibility
7. We have a very specific personality type that fits well with the strong corporate culture at ManpowerGroup. Describe your personality in 3 words.
How to Answer
ManpowerGroup wants to know if you are a good fit for the team. This question is a high-stress question if you are not prepared to discuss your personality and characteristics. Rather than freezing up during your interview or saying something you regret, take a few minutes to jot down some ideas before your meeting.
Review ManpowerGroup website and see if you can source any recurring keywords in their job postings or 'About Us' section. Any recurring themes or keywords will give you a great idea of the type of personality and characteristics that ManpowerGroup is looking for. Identify the ones that align with your personality and be sure to mention them.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"If I could describe my personality in 3 words I would say that I am communicative, helpful, and enthusiastic. I know that ManpowerGroup is looking for individuals who work well as part of a team and someone who brings a great amount of energy. That is me! I would be a great fit for the culture you have created here."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"Here are some other words you can use to describe your personality:
- Adaptable
- Considerate
- Diligent
- Inventive
- Persistent
- Resourceful
- Sensible"
Creative Thinking
8. At ManpowerGroup we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
How to Answer
The interviewer would like to know that you understand the nuances that come with this job. When you work for ManpowerGroup, you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results and will help to expand your portfolio. It will also help prevent issues from occurring in the future. Give one real-life example of how you helped a client by reading further into their potential needs.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can because of my experience and knowledge. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."
Written by Ronda Barnes on September 6th, 2021
Customer Service
9. At ManpowerGroup we do everything to ensure that our clients are satisfied. What is your client service philosophy?
How to Answer
Because ManpowerGroup puts so much effort into its customer service reputation, the interviewer must be confident that your client service values align with theirs. Be sure to research the ManpowerGroup website and note any keywords they use when it comes to their clientele. Match your language with theirs.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your clients' business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with and for them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors."
Written by Ronda Barnes on September 6th, 2021
Customer Service
10. Tell me about your customer service experience.
How to Answer
To some degree, many jobs require some level of customer service, whether you are providing a service to a client or within your organization. The interviewer at ManpowerGroup wants to know how well you offer customer service. Companies like ManpowerGroup build their reputation and business from the customer service their employees provide.
Show the interviewer that you know what it takes to offer stellar customer service to everyone you work with. In your response, you can also provide an example of a time when you received praise for your customer service skills.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"Customer service has been a big part of every job that I've had. I like to follow the rule that the customer is always right, so I go above and beyond to understand their needs and provide whatever is needed to meet their needs. I am also very professional in my interactions."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I believe that good customer service is how ManpowerGroup has become a leader in the industry. If hired, I will be professional, communicative, and understanding of the client's and team members' needs to ensure I maintain the good customer service the company provides."
Written by Ronda Barnes on September 6th, 2021
Customer Service
11. How would you describe your relationship with your customers or clients?
How to Answer
The interviewer wants to know how well you value your client and customer relationships. Share how you nurture them to ensure that they are happy and continue to come back. Also, talk to the interviewer about your strategy for building strong customer and client relationships.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"My customer and client relationships are open and honest. The more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself and the organization better."
Written by Ronda Barnes on September 6th, 2021
Discovery
12. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do, it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
2nd Answer Example
"I balance life and work by ensuring that my downtime is spent doing the things that I love. I enjoy hiking, playing squash, and going to the theater. These things energize me and help me to maintain a healthy balance."
Discovery
13. Outside of work, what type of creative activities do you like to pursue?
How to Answer
A genuinely creative-minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"Outside of work, I like to attend dance classes, and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"Outside of work, I love to explore my creative side. I practice photography and take sculpting classes regularly. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."
Written by Ronda Barnes on September 6th, 2021
Education
14. Tell me about a time when you took on a new course to study in order to improve your own work performance.
How to Answer
Once you are in your career, it certainly doesn't mean that you need to stop learning. The interviewer wants to know that you are still actively pursuing career development activities such as courses. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss liked using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."
Written by Ronda Barnes on September 6th, 2021
Experience
15. Tell me about your most significant work experience that relates to this position.
How to Answer
This question is an excellent example of why it is crucial for you to review the job description in detail before your interview. Think about a time where you held a similar position to this one. In your response to the interviewer, share any similarities between this role and the job that you previously had.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"In my most recent position, I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in this field, I am ready for the challenge of leading a team."
Knowledge
16. Are you currently interviewing with any of our competitors? Why do you want to work for ManpowerGroup over any of our competitors?
How to Answer
Every interviewer wants to know that you are specifically interested in their company. You can show your keen interest by discussing how ManpowerGroup stands out to you ahead of its competitors. You can mention things like their company culture, charitable contributions, services provided, or other attributes that appeal to you over their competition. If you are asked whether you are interviewing with their competitors or not, you should answer in a direct but diplomatic way.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I am actively interviewing; however, I am using strong discretion when it comes to the next step in my career. I do understand that some of your competitors are hiring, and the positions are competitive. My deciding factor is on the corporate culture and overall reputation of the company. From what I can see, ManpowerGroup stands out from the rest when it comes to employee engagement and client satisfaction."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I have just started my search and have applied to a limited amount of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for ManpowerGroup because while being a fast-moving and innovative organization, you still maintain old-fashioned values. I appreciated that about your organization and would be very proud to be on your team."
Written by Ronda Barnes on September 6th, 2021
Knowledge
17. We have many strong competitors. What makes ManpowerGroup stand out, and how could we improve?
How to Answer
The interviewer wants to know that not only do you have an understanding of ManpowerGroup, but also their competition. It is essential that you research ManpowerGroup before your interview and be sure to learn about their business landscape. Find out who their competitors are and what their customers are saying online. Check out some favorite review sites to get an idea of what the public says about ManpowerGroup vs. their local competitors. Keep your answer positive and complimentary.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"After researching ManpowerGroup online, I found that you stand out from the many ways that you give back to your community. On the ManpowerGroup website and third-party review sites, people are talking about the charitable contributions and generosity coming from ManpowerGroup. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"Without having worked in ManpowerGroup, it is tough to give suggestions on improvement accurately. I like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."
Written by Ronda Barnes on September 6th, 2021
Knowledge
18. What do you know about our clients at ManpowerGroup and the types of services we offer?
How to Answer
The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that ManpowerGroup services. You can find this information online by combing through the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at ManpowerGroup as well.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"From what I understand, you provide services primarily to clients within 'ABC Industry.' Your range of services is quite broad, which was a big pull for me when applying to ManpowerGroup. Could you tell me a little bit more about your primary client base?"
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I have conducted a great amount of research on ManpowerGroup before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."
Leadership
19. When do you feel your leadership skills are most effective?
How to Answer
When you have a great relationship with the individuals you lead, your leadership skills will be the most effective.
Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.
For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees feel confident that I can help them to achieve their goals, they are more likely to be an engaged part of the team."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"My skills are most effective when we face a tight deadline and have to push through. I pride myself on being and an excellent motivator."
Management
20. What type of manager brings out the best in you?
How to Answer
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I work best with managers who are highly communicative and approachable. I don't enjoy working in a hierarchy-based environment because it does not offer room for new ideas and creative thinking. How would you describe your management style?"
Written by Ronda Barnes on September 6th, 2021
Management
21. How do you evaluate success among your team members?
How to Answer
When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow-through and willingness to work hard to reach their goals."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I typically have KPIs (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning, and having fun along the way!"
Written by Ronda Barnes on September 6th, 2021
Performance Based
22. We have a healthy yet competitive culture at ManpowerGroup. How do you track your personal successes and metrics? How often do you look at your KPI's?
How to Answer
When working in the professional services industry, your results matter! No matter your job function, you should always be prepared to discuss your career-related successes. Talk to the interviewer about your recent achievements and show ManpowerGroup why they should hire you!
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"My current company offers a very robust tracking system where I can view my current metrics daily. I check these metrics every day because they measure me against my monthly average and the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following day's activities."
Written by Ronda Barnes on September 6th, 2021
Performance Based
23. Tell me about a project you completed recently that was ahead of schedule.
How to Answer
Like other companies, it is essential for you to meet and exceed work-related deadlines at Manpower Group. Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"In my current position, I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has contributed greatly to my success in this role is that I call 50 customers each day for the first two days and then make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule, allowing us to start the new service sooner."
Written by Ronda Barnes on September 6th, 2021
Performance Based
24. How would you rate your performance in this interview so far?
How to Answer
The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better. If you feel that your performance in the interview is going well, feel free to express that as well.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"If you feel that your performance in the interview is not going well, you can be honest in your response.
For example: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Written by Ronda Barnes on September 6th, 2021
Performance Based
25. How do you manage your time?
How to Answer
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I manage my time by exercising the idea of 'time-blocking.' This process means that I won't incessantly check my email. Instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"Very carefully! I prioritize deadlines and work that needs completion then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
Problem Solving
26. What sources do you look to when you need to solve a complicated problem?
How to Answer
The interviewer wants to know that you can think outside the box or even ask for help when you are stuck on a complicated problem.
Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best solution.
Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"If there's a complicated problem, I'll write out what I think the possible solutions would be and make a note of what my gut tells me to do. Then, I will weigh those potential solutions against one another and list the complications that may arise from each choice. Also, I am always open to input or suggestions from those with more experience than I and look to my mentors, their experience, and the training resources, as well as potentially talk the problem out with coworkers or my boss."
Written by Ronda Barnes on September 6th, 2021
Problem Solving
27. This position with ManpowerGroup requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
How to Answer
The interviewer would like to know that you can source information when and where you need it. In this industry, and with ManpowerGroup, you must be in the know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source. For industry information, I always use reputable sites that offer current and relevant information."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"For me, when researching, using a reliable source is key. For that reason, my resources will always be a legitimate news website or books published by known authors."
Written by Ronda Barnes on September 6th, 2021
Salary
28. How would you prefer to be compensated?
How to Answer
The interviewer wants to know if you are looking for a compensation structure based primarily on salary, commission, or a blend of both. Discuss with the hiring manager your compensation preferences.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I am currently compensated primarily on a base pay of $60,000 with the opportunity to earn a quarterly bonus based on the company's profits. I would like to be compensated similarly in my next position."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I am currently making a salary with a bonus incentive on a quarterly and annual basis. I want to continue down that path but am open to exploring other compensation components such as commission or working on a draw system."
Written by Ronda Barnes on September 6th, 2021
Scenario Based
29. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Think back to when you were racing others to achieve the best sales, working towards a promotion, eagerly trying to win a new contract or other situations that pushed you to rise above your peers.
Be sure to tell the interviewer that you rose to the challenge and were excited to see what you could achieve! Tell the interviewer about how you kept yourself calm while pushing yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention your successful outcome.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"My last position was a sales position, and highly commissioned. We had a great work environment where we helped each other and built each other up. The result was a positive work environment, and I enjoyed coming to work each day."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"In my previous position, I worked with some very competitive individuals who were bordering the point of aggression. I can be as competitive as the next person; however, this was the next level. I made the best of the situation by keeping my head in the game, remaining focused, and tuning out the unpleasantness of their competitive grind. In the end, I exceeded my targets at 105% to goal. I was happy with my results and the fact that I kept my integrity in place at the same time."
Written by Ronda Barnes on September 6th, 2021
Scenario Based
30. What would you do if a client asked you about a product or service and you were unsure of the answer?
How to Answer
The interviewer wants to know if you are an independent thinker and how you react when faced with questions you might not be knowledgeable on. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help customers. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
Written by Ronda Barnes on September 6th, 2021
Teamwork
31. How do you build trust and rapport with your clients?
How to Answer
The ability to build and maintain client relationships is important. This is what separates successful companies like ManpowerGroup from those that struggle. The interviewer wants to know if you have what it takes to build strong client relationships. In your response, you can mention relationship-building activities such as: asking questions to better understand their needs, setting clear expectations, learning their industry language, being available, and providing as much information as needed to seal the deal.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"One of the best ways I've been able to build a trusting relationship with my client is by asking questions that uncover future needs. This lets the client know that I am thinking of their long-term needs and working to prevent any issues down the line."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I build trust and rapport with clients by being professional, open to their questions, and letting them know I am committed to meeting their needs."
Written by Ronda Barnes on September 6th, 2021
Teamwork
32. This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with ManpowerGroup while setting a strong groundwork of trust with your new team members?
How to Answer
The interviewer would like to hear more about your plan of action to be accepted for the position with ManpowerGroup. Think about the skills gap you could fill or any internal struggle that ManpowerGroup is trying to resolve by hiring someone like you. You can also mention any positive attributes you bring to the team that has been beneficial in previous roles.
Discuss how you know you will make a fast impact and address how you will ensure acceptance by your new team members.
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"If hired for this role with ManpowerGroup, I would want to get to know my team by listening to their suggestions and recommendations for success. I have strong follow-up and up-selling skills that would quickly impact the portfolio you would be handing off to me. I am a naturally collaborative person, so I am confident that I will create quick results while maintaining strong relationships with the team and clients."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I plan to make an impact in the first 90 days by being incredibly diligent throughout my training, taking work home to study on the weekends, and getting to know the verbiage used with your clients. I plan to be more than confident in my abilities so that I can hit the ground running without any hesitations."
Written by Ronda Barnes on September 6th, 2021
Teamwork
33. How do you motivate others on your team?
How to Answer
You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference. The interviewer wants to hear how you motivate others.
If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share how you have helped encourage others to keep up the good work!
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I motivate others by complimenting their work, asking them their opinion, and making them feel like a valued part of the team."
Teamwork
34. Do you prefer to work in a team based position or individually?
How to Answer
The interviewer wants to know what workplace setting allows you to be the happiest and most productive. Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).
Written by Ronda Barnes on September 6th, 2021
1st Answer Example
"I have found in the past that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Written by Ronda Barnes on September 6th, 2021
2nd Answer Example
"I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"
Trust
35. Have you ever broken a confidentiality agreement?
How to Answer
Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.
1st Answer Example
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."
2nd Answer Example
"Confidentiality agreements are necessary and important to protect an organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer."