Casino environments can become emotional and heated. How do you handle uncomfortable customer service situations?

"If faced with a very uncomfortable customer service situation, I would escalate the situation to my manager, who was perhaps better with customer dispute resolution. I understand that you cannot make everyone happy at all times, but I will certainly try my best. Do you offer customer dispute resolution training at MGM Resorts International?"

As fun as casinos can be, they can also breed highly emotional responses from patrons. Some of the highly emotional factors include alcohol consumption, bright lights and loud sounds, and the chance of losing significant amounts of money. Talk to the interviewer about your ability to overcome difficult or uncomfortable situations that may arise from an unhappy customer.

"I am passionate when it comes to delivering happy and harmonious customer service. A healthy and positive collaboration is an essential part of running a great, and safe, casino. If, no matter how hard I try, I am unable to make a client happy I will refer them to another floor manager with a different personality or sales style."

Are you willing to take a series of background checks?

"I understand that the casino industry requires a great deal of compliance when it comes to security and safety matters. I will comply with any background check that you require."

As you know, casinos handle a great deal of money on a daily basis. Security and safety are one of the top concerns for any casino. Background checks that MGM Resorts International may require of you could include: - Credit checks - Social security trace - Employment verification checks - Education verification - Reference checks - Drug screening - Criminal record checksShare with the interviewer that you will comply with any background check they require.

"I am willing to complete any background check that you require. My criminal record is clean, my credit is strong, and I do not participate in any illicit drugs."

Are you able to work, standing up, for long periods of time?

"I can stand for extended periods of time; however, I have had knee surgery from an athletic injury years ago. It can become inflamed if I am not wearing the correct footwear or if the floor is particularly hard."

Your ability to perform the everyday physical tasks associated with this role will significantly determine if you are the successful candidate. With that said, it is critical that you are truthful with the interviewer regarding your physical capabilities. Depending on your region, you may not be required to disclose medical issues, but you should be honest about roadblocks you may face. An employer that sees a great fit in you may make modifications to accommodate.

"I do not have any physical limitations and can complete all tasks outlined in the job description."

Do you enjoy gambling?

"I think that gambling can be a fun activity, but also needs to be exercised responsibly. I will play the slots now and then but not on a regular basis."

There is no right or wrong reply to this question; however, the interviewer may be looking for an indication of gambling addiction. Consider replying short and sweet, explaining that you understand the draw to gambling but that you are also responsible when playing during your personal time.

"Gambling can be fun but to be honest, I have the most fun watching other people participate. The energy is buzzing, and when someone wins big, it can be a stimulating experience to witness."

What do you know about casino security and surveillance?

"I have taken some training in digital tracking devices for chips and cash. It's important that I fully understand the security measures present at the casino where I work so that I can know which areas we are most secure, and which areas we may be slightly vulnerable. What type of training does MGM Resorts International offer in regards to security and surveillance?"

Casinos must have very tight security and surveillance across every inch of the gambling areas. Discuss with the interviewer if you have any security training. If you do not have experience in casino security, express that you are looking forward to taking the training available with MGM Resorts International.Casinos will take security measures that include: - Employee background checks - Video surveillance - Physically present security officers - Digital tracking of chips and cash - Floorplan and employee coordination/placement

"In my current role with Casino ABC, I received training in CCTV monitoring. It was my responsibility to ensure that all the cameras were in place before we opened our doors in the morning. Casino security is robust, and there is a lot to learn. I look forward to additional training from MGM Resorts International."

Tell me about a time when you have made an unpopular decision.

"Just this year I needed to implement split shifts among my serving staff. Our staffing costs were too high, and we had a severe drop in patrons between 2-4PM. Some of our staff threatened to quit, while others were just fine with the decision. I knew it would be unpopular; however, I stuck with my decision because I knew it would significantly help our bottom line over time. I was correct, and after just six months, we reduced staffing costs by 15%."

You cannot make everyone happy all of the time. When you work in a hospitality based role, you are faced with numerous personalities and preferences every day. Also, your team will be made up of a wide range of people. Talk to the interviewer about a time when you had to make a decision that you knew was for the better of the company, but perhaps unpopular among your staff or clients. How did you come to a decision, and how did you deal with the effects of your unpopular decision.

"This past month I decided to terminate our lead customer service agent. The decision did not come easy as he was a longstanding member of our service department. With that said, this particular person had 3x the customer complaints than any other team member, was regularly tardy, and had two no-show incidences the month before. He was beloved among the team, so the news was not welcomed. I knew it was the right decision and luckily, our team bounced back quite quickly afterward."

Who are our biggest competitors, and what does MGM Resorts International do better?

"I understand that Casino ABC is within proximity to you. I have been there before, and the most notable differences include the fact that MGM Resorts International has a much better dining experience, with three full restaurants and two bars available to your patrons. Ample choice is important, and I believe it makes a significant impact on people when they are deciding where to go, and spend their money."

It is critical that you research MGM Resorts International and their most vigorous competitors, before your interview. What do they do best, and who is trying to do it better? Speak openly with the interviewer about your ability to work competitively and how you plan to contribute to their continued success.

"I worked for one of your larger competitors, Casino ABC, and am somewhat familiar with the others including Casino XYZ. MGM Resorts International stands out on many accounts, including your excellent online reviews, your drive for exceptional customer services, and the quality of dealers that you hire. These factors make all the difference and are a significant reason why I have applied to work at MGM Resorts International over any of your competitors."

Honesty is an essential virtue of our employees. What makes you an honest person?

"In my current position, I am responsible for the cash deposit on a daily basis, as well as chip disbursements, and signing off on the counts. In the two years that I worked there, I have never encountered a discrepancy. I best show my integrity by being a consistently reliable employee."

Being an honest person means making the right decisions, even when nobody is looking. It's having integrity in your actions, words, and thoughts. Because gambling establishments need to be very careful who they hire, the interviewer needs to know, without a doubt, that you are reliable. Give an example of a time when you chose honesty above all else.

"Honesty and integrity are two values at the center of my being. I like to think I practice this in the workplace by always doing the right thing by the company, its customers, and its people. I have three letters of reference with me, all of which attest to my honest nature."

What is your casino game of choice?

"I have been a Blackjack dealer for four years, and have dealt Roulette for two years. With that said, I am open to learning any game as I am a quick study and interested in expanding my repertoire."

If you are applying for a dealer role, you will likely be asked which games you prefer to deal, or where your expertise may be. You may prefer Blackjack, Craps, or Roulette. Whatever your game of choice, be sure to outline your amount of experience and level of training. You want to avoid pigeonholing yourself into just one type of game so be sure to express that you are interested in learning a variety of dealer games and that you look forward to training with MGM Resorts International.

"I do not come with a preference when it comes to the games I could deal here at MGM Resorts International. The bulk of my training and experience is in Craps; however, I most look forward to learning a variety of games and becoming a very well rounded dealer."

What would you do if a co-worker asked you to help them steal?

"I once had a coworker ask me to punch in for her when she was late. She didn't want to lose hours on her time sheet! I simply laughed and told her that she needed to wake up a bit earlier if she wanted to be at work on time. She apologized later for asking me to do something unethical. It didn't happen again."

The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'- Timecard fabrication, also known as 'buddy punching' where you punch in for a coworker who is not present - 'Borrowing' money from the cash register - Falsifying vendor or expense accounts - Taking items from the lost and found - Stealing data or documents containing trade secrets - Taking expensive office supplies like ink, or adding personal items to supply orders - Billing hours to clients that they did not work Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.

"Stealing is wrong, no matter which way you slice it. I have zero tolerance for unethical behavior and would report the situation immediately."

Are you familiar with our dress code at MGM Resorts International? How do you feel about wearing a uniform?

"I have seen the uniforms at MGM Resorts International and am happy to comply. They are classic options, and I believe they stand out enough that a patron could quickly identify an employee when they have a need."

Uniforms are very important in the casino and hospitality industry as they show unification amount a team, and help customers to identify better who can help them when they have a question or other need. If you have seen the uniforms at MGM Resorts International, express that you are aware of the dress code and are willing to comply. If you have not seen the uniforms at MGM Resorts International then you should ask to see them before accepting. Do be sure to let the interviewer know that you understand the importance of unification in the workplace.

"I understand the importance of a well-laid out dress code in the hospitality industry. If you don't mind, could you please show me what the uniform expectations may be?"

What does customer service mean to you?

"For me, customer service means actively seeking out opportunities to give the customer a better experience than they expect, or perhaps had the last time."

Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on MGM Resorts International social media accounts and website when it comes to keywords related to their service mantra. Keep your answer brief but ensure that it packs a punch.

"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."

Competition for this role is tight. Why should we hire you?

"I have over a dozen years of experience in management at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge with me. I also offer creative solutions on how to position your casino against the competition, and ideas that will help elevate your establishment to the next level. Having been a part of the industry for nearly half of my life, I have seen a ton of change and have adapted to every change or innovation with ease and excitement, and I look forward to doing that for MGM Resorts International as well."

Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Think of your answer as your 'elevator pitch' or your qualifying statement. If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.Perhaps you already know what sets you apart! This skill could include any educational accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

"You mentioned earlier in the interview process that you were struggling with maintaining staff and retaining them. I have an incredible onboarding strategy that took my current company from a 35% turnover rate to just 5% in twelve months. I will turn this pain point around for you."

How do you think our casino can best compete with online gambling services?

"I think that MGM Resorts International has an incredible menu and cocktail bar so, I would focus on enticing people with your delicious menu. Would you rather be at home, gambling online all along with a frozen dinner, or in the buzz of this beautiful casino with amazing food and drink options? That's how I would spin things to compete."

Since the start of online gambling, brick and mortar casinos have seen a significant shift in their business, and have had to adjust. The interviewer would like to know if you are aware of the effect the internet and online gambling would have on the casino business, and if you have any insight into how MGM Resorts International can remain competitive. Some ways that casinos could compete with online gambling services include: - Offering food and beverage specials - Focusing their advertising pitch on the benefits of gambling in a real casino - Creating a buzz around the unbeatable casino atmosphere that you cannot get from home - Focus on the fact that you can win more often, and bigger bets, at a land-based casino

"Many popular games are not available online so, to compete with these online gambling services, I would focus my marketing efforts on those games that are only available in land-based casinos."

What are the signs of gambling addiction, and how can we promote healthy gambling habits?

"Ethical gambling is an essential topic in the casino industry. The signs of gambling can be tricky when you don't spend every day with someone; however, we can be on the lookout for regulars, or people who are more boisterous at the table than others. One way that I believe MGM Resorts International can promote healthy gameplay is to have hotline numbers readily available in open sight for players. You may not be able to save someone from a gambling addiction, but we can play our part in making resources readily available to our patrons."

According to the North American Foundation for Gambling Addiction, approximately 2.6% of the U.S. population has some type of gambling issue. That adds up to nearly 10 million people in the United States who struggle with a gambling habit. This issue adds up to approximately 6 billion dollars each year, which impacts the U.S. economy and citizens. Casinos often collaborate on public service announcements and other private efforts related to gambling addiction and the social issues that may come along with problem gambling. If properly used, casinos have a unique position to promote a positive gambling mindset. Some of the signs of gambling addiction include: - Chasing a loss, or claiming they will only stop once they win - Increasing bet amounts, whether they are successful or not - Increased or dramatic agitation at a lossShare with the interviewer how you think a casino could have a healthy partnership with gambling and promote normal gameplay and habits.

"One of the biggest signs of gambling addiction that I look for is high levels of agitation and heavily emotional responses when the table does not turn in their favor. When this happens, the casino I currently work for may ask a player to step away for a breather. Our staff all have access to hotline cards that they can pass along if needed, or leave in a visible location for our guests to easily access."

Take a few minutes to bring your resume to life for me, highlighting your experience in the hospitality industry.

"I would be happy to give you a brief overview of my background! After graduating with my Diploma in Hospitality, I went to work for my family's retail business as a floor manager. After a year, I realized that although working for the family may sound nice, it's best to keep business and family separate. I was not earning what I wanted to earn, and it's hard to ask family for a raise. So, I am now looking for a management role within a larger organization where I can grow, and earn my way into promotions while developing myself professionally."

The interviewer is looking for an overview of your background. Because this question is so open ended, it can be easy to run away with your answer and even put your foot in your mouth. Offer a less than 5 minute brief of your related education or training, and then touch on the last 5-10 years of your career, depending on how far along you are in your professional career. You can discuss your volunteer experience and don't forget to talk about any extraordinary skills you may have.

"My hospitality career goes back a few years. My first dive into a service role was overseeing a team of floor sales representatives, five in total. This year I was promoted and moved to a district management role, which is where I am today. Here, I manage a team of twelve plus three temporary staff who often rotate. Before my hospitality management career began, I was working in a retail environment and attending post-secondary at the same time. My degree is in Business, with a focus on organizational management."

Casino rules can be stringent. How would you react if a patron was breaking a rule?

"If a patron were breaking a rule, I would report the situation to security and ensure that the situation was dealt with swiftly. I will be sure to learn the rules and regulations at MGM Resorts International quickly. You can rest assured that I will comply with all rules."

The phrase, 'rules are meant to be broken,' does not apply when in a casino environment. Tight security, avid video surveillance, and a rulebook as thick as a New York phone book equal little room for rule breaking. The interviewer would like to know that if a patron were breaking a rule, you would not be a silent bystander. Ask about the policies at MGM Resorts International, and assure the interviewer that you would take the measures asked of you when it comes to reporting infractions.

"I have been trained to avoid making a scene at all times so, if I were to see a patron breaking a rule, I would either report it to security or quietly pull the patron aside. My reaction would also be based strongly on the rules and regulations outlined by MGM Resorts International, which I look forward to learning."

How do you build rapport with your clients?

"To build client rapport, I am sure always to do what I say. In the hospitality industry, its essential that my patrons feel 100% confident that I will deliver over and above their expectations, ensuring they want to return."

The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with the stakeholders, you will be more successful in your work and more likely to stay longer-term. Some ways that you can build rapport with your clients include: - Do what you say that you will - Ask them questions about themselves - Use the same jargon and industry terms they use - Set clear expectations, on both sides, from the start - Remember their names - Show your extensive knowledge base - Always be presentable in looks and actions

"The number one rule of building a solid rapport with your regular casino client base is to remember! Remember their names, their kids' names, important dates, where they last went on vacation, and their favorite golf spot. When you remember details, it shows that you care. This approach has never failed me."

How would you determine complimentary hotel rooms, meals, or other discounts to regular players, or those with large betting totals?

"I understand that comps are usually based on what the pit boss sees as loyal play and an appropriate award. In the casino where I currently work, we reward long-term loyalty. The more often a customer comes to our casino, the more points they earn towards a suite, free meals, and more."

Many casinos, especially casino resorts, will have budgets and allowances for comping rooms, food, and other goods for players who spend a lot of money. An example of this may be someone who is considered a 'high roller' at the MGM Grand. The more they gamble, the more they are offered in the sense of free hotel stays or free upgrades to luxury suites. Talk to the interviewer about your understanding of how casinos make these decisions.

"I am newer to the casino industry, so I am unsure of the exact calculations; however, I would guess that MGM Resorts International rewards big betters and also frequent and loyal customers. Is this correct?"

How should MGM Resorts International portray ourselves on social media platforms like Instagram, or Facebook?

"I follow MGM Resorts International on Instagram and love your feed. If I were to be in charge of your social accounts, I would even further amplify how much fun it is to spend an evening gambling at your establishment."

Depending on your region, gambling laws can differ as can how a casino is allowed to market and advertising. Generally speaking, social media allows for more flexibility when it comes to promoting the act of gambling. If you are following MGM Resorts International on social media, mention it. Comment on what you enjoy about their social media posts. Discuss how you would promote MGM Resorts International if you were in charge of their social accounts.

"Food and great cocktails often draw a crowd so, if I were to be in charge of MGM Resorts International social media accounts, I would put an even bigger focus on your food and drink offerings. That aside, I think your company's social media accounts are awesome. I follow you on Instagram and Twitter, and often share your posts."

The environment at MGM Resorts International is incredibly diverse. Discuss how you embrace diversity.

"In my current position, I started a Women in Leadership club, open to women and those who support women, when it comes to development and career growth opportunities. We meet once per week during our lunch break and discuss how we can make a difference and how we can support each other."

Diversity and inclusion are hot topics, and critical ones, across all employers and industries. Some ways that you can embrace diversity include: - Building community groups within your workplace, such as an LGBTQ Allies Club or a Women in Leadership group - Encourage diversity and inclusion training - Offer employee development courses geared towards minority groups - Celebrate all holidays and events such as pride week, and Hannukah - Support those of different faiths, for instance - allowing regular prayer times for your Muslim employees Share with the interviewer how you have helped support, or pave the way, for diversity in the workplace.

"As a visible minority myself, I make a conscious effort to include others in learning about my unique culture. Also, I am broad-minded with it comes to the needs and differences of others. Diversity to me is not simply a matter of culture but also of gender identity, age, and more. I am conscious of being sensitive to others in every action that I take in the workplace."

What would you do if you saw a dealer breaking the rules?

"If I saw a dealer breaking the rules, I would immediately report the incident, according to MGM Resorts International regulations. If I were the manager, I would discreetly pull the dealer off of the floor."

There are many rules within the casino environment, and they are often based on honesty. Co-worker relationships need to be filled with trust and also boundaries. Tell the interviewer that you will be sure to follow their procedures when it comes to reporting co-worker dishonesty or incidences that you feel are inappropriate.

"It is imperative to me that I trust my co-workers, and that I am a trustworthy employee in return. If I were to witness an incident that was inappropriate, dishonest, and against the rules, I would report the incident immediately."

Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

"I have never been told to lie to a fellow employee or supervisor on the job. If I were to be asked to lie, I absolutely would not do that. I am not the type of personality to be pushed around on the job. I will always be myself and keep my integrity first."

The interviewer would like to know how you would handle an ethical dilemma. Ethical dilemmas in the workplace will come up from time to time. Assure the interviewer that you can control these types of difficulties with professionalism and poise.

"Yes, I have been asked to lie on the job before. In a previous role, our chip count was off. My co-worker wanted to go home, and he suggested that I lie about our count. I refused to lie, and we stayed late. I would always choose honesty over lying, any day."

Tell me something about yourself that I wouldn't know from reading your resume.

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

The interviewer would like to get to know you apart from your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate! Focus on unique non-work related skills or hobbies. For instance, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

"I am a certified yoga instructor, and I spent three months after college traveling and doing yoga. I spent six weeks in Asia and another six weeks in Latin America, and it was a fantastic experience that helped me to grow as both a yogi and a professional."

What questions do you have for me?

"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this casino manager role?"

It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site! Here are some sample questions: - When would you like to have this position filled? - How long has this role been vacant? - Is this a replacement search or a newly created role? - What is your favorite part about working here? - What is the company's primary goal for this position in the next 12 months? - Is there anything from my background and experience that I can clarify for you? - What do you see as the most significant change in this industry over the past three years? - Is there any reason why you would not hire me?

"I appreciate you opening the floor for questions. I am wondering what your timeline is for a decision on this opening? Also, what was the biggest struggle the last blackjack dealer encountered in this role?"

How did you prepare for this interview?

"I prepared for this interview by researching the history of your casino, and the job description provided to me. I am confident in my candidacy for this role and look forward to showing you my skill set."

The interviewer is putting you on the spot just slightly! They want to hear the steps that you took to prepare for your interview today. The wrong answer is that you are winging it! Even if you did not have a lot of time to prep for the meeting, or it was a last-minute booking, chances are you still took the time to search the company online or read through the job description. You can be brief and quickly touch on the ways that you prepared for the meeting.

"I am well versed in what MGM Resorts International offers and have spoken with a couple of my friends who have worked for your organization in the past. Since booking this interview yesterday, I have been researching online, both your company history, your reviews, and the requirements of this role."

Looking at your resume, you've had a number of job changes. What would make me think that you will stay with MGM Resorts International?

"I have had a couple of unexpected moves in the last few years. You will see that my tenure, before the latest two positions, was solid. Company ABC went bankrupt shortly after I joined. Most recently, with Company XYZ, they decided to move their headquarters to Texas, and I am not able to relocate my family."

Most hiring managers will consider more than two jobs in the past five years to be frequent movement. Take some time to explain your career progression to the interviewer. Be sure to avoid speaking poorly of any of your previous employers. This question is not the time to ramble on about how your former company did you wrong. Short and sweet is most appropriate here.

"The last two positions on my resume were internships and not long-term positions. The role before that was to get me through school. I am now looking for a full-time role related to my new Hospitality degree."

When have you made a mistake delegating tasks to your team members?

"Earlier in my career I would delegate tasks at random, thinking that everyone had the skills to complete any company-related task. I found that these employees would procrastinate on these tasks if they seemed overwhelming or if they did not understand them. After a bit of time, and some learning, I began to delegate based on personality type and skill-set. This method proved to be much more effective, and I follow this delegation style to this day."

Being able to delegate to your team correctly is an essential part of successful management. Talk to the interviewer about a time that you have appointed in error. Be sure to discuss how you repaired the mistake.

"In the past, I have delegated some of my managerial duties, when I am not working, to the most tenured employee as would seem natural. These employees have the most experience, so they should be the best equipped to help run the department if I am on vacation. However, it soon became clear that they were in sales for all of these years for a reason; it's what they are good at and what they like to do. They were neither cut out for nor interested in, the administrative side of management. Because of this, I'd come back to some bizarre schedules or poorly planned floor plans and would have to spend twice as much time undoing their work. I soon learned that it is not the length of employment that makes the best acting manager, but rather the person and personality."

How do you feel about working evenings and weekends?

"I am fully prepared to work any hours provided to me. I am excited to be joining MGM Resorts International and will happily work evenings, weekends, and even holidays."

Many casinos are open late, or even 24 hours a day. The interviewer wants to see that you are willing to put in the work that it takes to be a team player. When you first begin with MGM Resorts International you may receive the less desirable shifts. Whatever efforts are required, show the interviewer your willingness to make it happen.

"Evenings and weekends are fine with me. I will take as many hours as you will offer me. I am a hard worker and understand the importance of overdelivering at work."

Do you have confidence in your communication skills? What is your communication style?

"I have always been a strong communicator; however, after I took a weekend long communications workshop last year, I can confidently say that my communication skills are above average. I would describe my communication style as attentive, energetic, and sincere."

Casino environments require incredible levels of communication. They have complicated operations with many moving parts, a lot of staff, and a plethora of security needs. Strong communication makes all the difference when it comes to workplace success. Never underestimate the importance of being able to express yourself adequately. Efficiently communicating through body language, and written or oral communication can make a huge difference in the relationships with your coworkers, your boss, and your patrons. Assure the interviewer that you are confident in your communication abilities. You can refer to any communications course or workshop that you have taken. Or, you can discuss a time when a manager told you that you had excellent communication skills! Reaffirm your answer by describing your communication style in a few words. Some great options are: - Professional - Diplomatic - Attentive - Logical - Objective - Sincere - Personable - Perceptive - Trustworthy

"As a hospitality manager, if I am not effectively communicating, a lot can go wrong. I like to address complicated topics by breaking them down into simple to understand terms and turning large roadblocks into smaller goals to prevent anyone on the team from feeling overwhelmed."

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MGM Resorts International Interview Questions

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1. Casino environments can become emotional and heated. How do you handle uncomfortable customer service situations?
2. Are you willing to take a series of background checks?
3. Are you able to work, standing up, for long periods of time?
4. Do you enjoy gambling?
5. What do you know about casino security and surveillance?
6. Tell me about a time when you have made an unpopular decision.
7. Who are our biggest competitors, and what does MGM Resorts International do better?
8. Honesty is an essential virtue of our employees. What makes you an honest person?
9. What is your casino game of choice?
10. What would you do if a co-worker asked you to help them steal?
11. Are you familiar with our dress code at MGM Resorts International? How do you feel about wearing a uniform?
12. What does customer service mean to you?
13. Competition for this role is tight. Why should we hire you?
14. How do you think our casino can best compete with online gambling services?
15. What are the signs of gambling addiction, and how can we promote healthy gambling habits?
16. Take a few minutes to bring your resume to life for me, highlighting your experience in the hospitality industry.
17. Casino rules can be stringent. How would you react if a patron was breaking a rule?
18. How do you build rapport with your clients?
19. How would you determine complimentary hotel rooms, meals, or other discounts to regular players, or those with large betting totals?
20. How should MGM Resorts International portray ourselves on social media platforms like Instagram, or Facebook?
21. The environment at MGM Resorts International is incredibly diverse. Discuss how you embrace diversity.
22. What would you do if you saw a dealer breaking the rules?
23. Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?
24. Tell me something about yourself that I wouldn't know from reading your resume.
25. What questions do you have for me?
26. How did you prepare for this interview?
27. Looking at your resume, you've had a number of job changes. What would make me think that you will stay with MGM Resorts International?
28. When have you made a mistake delegating tasks to your team members?
29. How do you feel about working evenings and weekends?
30. Do you have confidence in your communication skills? What is your communication style?

MGM Resorts International Interview Questions

1. Casino environments can become emotional and heated. How do you handle uncomfortable customer service situations?

2. Are you willing to take a series of background checks?

3. Are you able to work, standing up, for long periods of time?

4. Do you enjoy gambling?

5. What do you know about casino security and surveillance?

6. Tell me about a time when you have made an unpopular decision.

7. Who are our biggest competitors, and what does MGM Resorts International do better?

8. Honesty is an essential virtue of our employees. What makes you an honest person?

9. What is your casino game of choice?

10. What would you do if a co-worker asked you to help them steal?

11. Are you familiar with our dress code at MGM Resorts International? How do you feel about wearing a uniform?

12. What does customer service mean to you?

13. Competition for this role is tight. Why should we hire you?

14. How do you think our casino can best compete with online gambling services?

15. What are the signs of gambling addiction, and how can we promote healthy gambling habits?

16. Take a few minutes to bring your resume to life for me, highlighting your experience in the hospitality industry.

17. Casino rules can be stringent. How would you react if a patron was breaking a rule?

18. How do you build rapport with your clients?

19. How would you determine complimentary hotel rooms, meals, or other discounts to regular players, or those with large betting totals?

20. How should MGM Resorts International portray ourselves on social media platforms like Instagram, or Facebook?

21. The environment at MGM Resorts International is incredibly diverse. Discuss how you embrace diversity.

22. What would you do if you saw a dealer breaking the rules?

23. Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

24. Tell me something about yourself that I wouldn't know from reading your resume.

25. What questions do you have for me?

26. How did you prepare for this interview?

27. Looking at your resume, you've had a number of job changes. What would make me think that you will stay with MGM Resorts International?

28. When have you made a mistake delegating tasks to your team members?

29. How do you feel about working evenings and weekends?

30. Do you have confidence in your communication skills? What is your communication style?