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MGH Group Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shipping     Air Freight    
Question 1 of 30
Working in air freight can be a stressful job. How do you handle stress on the job?
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How to Answer
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.
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Answer Examples
1.
Working in air freight can be a stressful job. How do you handle stress on the job?
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

Rachelle's Answer #1
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Rachelle's Answer #2
"If I am feeling stressed on the job, I will take a minute to go outside for fresh air, take a deep breath, and think about what it is that is stressing me out. Usually, the answer is that I put too much pressure on myself!"
2.
Do you have experience working with a customs brokerage firm?
A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

Rachelle's Answer #1
"I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."
Rachelle's Answer #2
"I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by MGH Group."
3.
Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?
When it comes to freight and logistics, there are stringent guidelines that must be followed by all employees. Assure the interviewer that you would never put MGH Group at risk by allowing an illegal shipment.

Rachelle's Answer #1
"If a customer asked me to ship something illegal, I would first make sure that they were aware of the potential infraction. Some people may not know that you cannot internationally ship fruits, vegetables, cigarettes, or ammunition for example. Of course, if the customer insisted on an exception, I would turn them away. Under no circumstances would I put the company at risk."
Rachelle's Answer #2
"I understand that many customers will knowingly, or unknowingly, try to ship illegal items. If a customer asked me to ship something illegal, I would provide them with the appropriate shipping guidelines and would refuse."
4.
What causes you to feel dissatisfied on the job?
Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

Rachelle's Answer #1
"I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."
Rachelle's Answer #2
"Try turning your answer into one with a positive spin! Rather than focus on the negative, focus on what keeps you happy in your job.

For example: "I feel happiest and most content in a positive environment where I feel appreciated. I also greatly value opportunities to develop myself professionally."
5.
What career path interests you the most with MGH Group?
This question is where it is essential to have completed some research on MGH Group before your interview. Be sure to envision where you can see yourself fitting, and growing, with the organization before your interview. Do some research on what a career path could look like with MGH Group.

Rachelle's Answer #1
"What interests me most about MGH Group is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into an xx role, then an xx position. Eventually, an xx or xx position would be ideal. Of course, I understand that this will take many years of dedication and hard work."
Rachelle's Answer #2
"It appears there are a lot of career path opportunities with MGH Group such as A, B, and C. Do you have a specific career path in mind for me, or for this particular position?"
6.
In your opinion, what makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Rachelle's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Rachelle's Answer #2
"Strong problem solvers are:

- Systematic thinkers
- Open minded
- Okay with being wrong sometimes
- Always researching and exploring
- Able to identify the core problem
- Able to reverse engineer a challenge to avoid future issues
- Able to come up with multiple avenues that work well for all stakeholders
- Are do-ers and not worriers"
7.
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

Rachelle's Answer #1
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."
Rachelle's Answer #2
"If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."
8.
At MGH Group we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
Whether you have used the same software systems used at MGH Group, or not - it is crucial for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar in and be sure to talk about your level of expertise in each.

Rachelle's Answer #1
"I understand that you use Software A for your parcel tracking. In my most recent position, we used a similar program. I have approximately four years' experience with Software B, and would consider myself an advanced user."
Rachelle's Answer #2
"Although I do not have direct experience in inventory management software, I do have experience in customer management programs as well as team-based applications. I am technically savvy and am confident in my abilities to learn new software and programs very quickly."
9.
Do you have experience with challenging shipments such as temperature controlled packages?
Sensitive freight can be a tricky task. Talk to the interviewer about any experience that you have with packages that need extra care and attention.

Rachelle's Answer #1
"I have shipped some challenging and sensitive freight including temperature controlled, live animals, and fragile items. I enjoy the challenge associated with sensitive freight. If I am unsure of how to appropriately handle a package, I will not hesitate to ask."
Rachelle's Answer #2
"I may be newer to my career in air freight; however, I understand that packages such as temperature controlled shipments, or shipments containing live animals, can be a major challenge in the air freight industry. I am eager to learn more about the ins and outs of this business."
10.
What leadership qualities do you possess?
The interviewer wants to know if you naturally take on a leadership based attitude in the workplace. You don't have to be interviewing for a leadership or management role to be asked these types of questions. Choose three qualities, and share your perspective on why you feel you have each of these qualities.

Rachelle's Answer #1
"My strongest leadership qualities include my ability to actively listen, give strong feedback gently, and the fact that I am always looking for opportunities to teach and coach others."
Rachelle's Answer #2
"Choose from this list if you are coming up short. Some great qualities of a leader are:

- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future"
11.
Tell me about your most significant work experience that relates to this position.
This question is an excellent example as to why it is essential for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

Rachelle's Answer #1
"Three years ago, I worked for Company X in a very similar position. It required less team supervisory experience but additional educational components. The role also involved shift work and the ability to lift up to 50 lbs on a regular basis. These factors prepared me for a position like this one."
Rachelle's Answer #2
"The position that most relates to yours would be the role in which I currently work. This position with MGH Group offers more growth potential; however, the roles sound quite similar."
12.
In your opinion, what are the benefits of air freight?
Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

Rachelle's Answer #1
"I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."
Rachelle's Answer #2
"There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."
13.
At MGH Group we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

Rachelle's Answer #1
"I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."
Rachelle's Answer #2
"My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."
14.
At MGH Group we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
Exceptional customer service is always valuable; however, it can be especially important for MGH Group since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

Rachelle's Answer #1
"We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."
Rachelle's Answer #2
"I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."
15.
On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?
Assure the interviewer that you have exposure to NAFTA and that you understand the important part that it plays in international shipping and air freight. Give yourself a rating from 1-10 and explain your answer.

Rachelle's Answer #1
"I attended NAFTA training through the Global Training Center in 2015. On a scale of 1-10, I would say that I am a nine regarding my NAFTA knowledge. If you have additional training in international shipping, I am happy to participate as well. You can never know too much!"
Rachelle's Answer #2
"I have had to study the details surrounding NAFTA and international shipping; however, I am newer to my career in air freight. I would rate myself as a 5 out of 10. I love to learn, and I am happy to study up as much as needed."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
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30 MGH Group Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Working in air freight can be a stressful job. How do you handle stress on the job?
  2. Do you have experience working with a customs brokerage firm?
  3. Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?
  4. What causes you to feel dissatisfied on the job?
  5. What career path interests you the most with MGH Group?
  6. In your opinion, what makes you a great problem solver?
  7. In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
  8. At MGH Group we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
  9. Do you have experience with challenging shipments such as temperature controlled packages?
  10. What leadership qualities do you possess?
  11. Tell me about your most significant work experience that relates to this position.
  12. In your opinion, what are the benefits of air freight?
  13. At MGH Group we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
  14. At MGH Group we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
  15. On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?
  16. At MGH Group we always prefer to promote from within. Are you looking for a long term career in logistics and freight?
  17. Air freight is all about timeliness. How do you manage your time?
  18. What is your current salary?
  19. What unique qualities about yourself would you bring to our company?
  20. Tell me about a situation in which you had to work with fellow team members who did not like you.
  21. Do people see you as a trustworthy and honest individual?
  22. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  23. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  24. When have you had to think quickly in response to sudden change?
  25. We value our company culture at MGH Group. In your opinion, why is it important to develop relationships with coworkers?
  26. A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
  27. If you were hired to work for MGH Group today, what would you accomplish first?
  28. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  29. Why should we hire you at MGH Group?
  30. Would you consider yourself a creative person?
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