What software programs do you use in your current work and how adaptable would you say that you are in learning and using new programs?

"In my current role, I currently use a program called Zendesk that is an interactive customer support tool. When we started to use this tool a little over a year ago, I was very quick to learn and utilize all of the great functions of the program and have since become a trainer for new staff that join our team. As well, I'm very fluent in the entire Microsoft suite of products and would consider myself an expert on the Outlook, Excel and Word programs."

Overall, your interviewer is simply looking to hear that you have a good grasp on programs to use to make you more efficient in your work and to do this, talk open and honestly about the programs that you currently use and talk about in what context that you use them. If at all possible with this role, try to research what additional programs you may have to learn if given this opportunity to join MCAP Service and reassure your interviewer that your computer skills are fluent enough to pickup quickly if needed.

"I consider myself very agile when it comes to using and appreciating the vast amount of software that is available to Financial Advisors today. In my current role, I solely use RightCapital as a financial advising tool with my clients. I really love its ability to help in the budgeting and comprehensive planning processes with my clients. I'm also very familiar with the MoneyGuidePro tool and have used it successfully in the past. If hired for this role, you can consider me an open book when it comes to learning and effectively utilizing any programs needed."

"In my current role, I use a program called BuildingLink. It is an extremely robust condo managing tool with even capability to leave a robotic-like voice mail for example 500 phone numbers via text. As well, I'm very fluent in the entire Microsoft suite of products and would consider myself an expert on the Outlook, Excel and Word programs." I know JDE Edwards, Yardi Gemini, Front Desk, CondoControlCentral, and MacOsX. Macintosh operating system."

Customer service is the name of our game at MCAP Service. If hired for this role, how would you be able to provide the best customer service possible to our clients?

"With any customer that I work with, I take the time to get to know them and listen to their thoughts, concerns and questions right from the start. I like to hold what I call an intake session to listen to all of these things. After hearing each customer out, I then talk about what I can do to alleviate their concerns and answer their questions right from the start. From that point forward, my customer service skills go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over communication is important right from the start. As human, we have a desire to know what is happening all of the time and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile on my face. I take pride in being a front facing representative of my company and work my tail off to ensure that customers know that my company is there for them."

While following all of the steps of a mortgage process and handling client inquiries along the way is the foundation to success in this position, you will be relied on to provide the best customer service possible to all clients because the mortgage section at MCAP Service is just one small piece of the pie in their business. If a client feels like they weren't handled with respect and compassion, they could take all of their business elsewhere and see an impact financially because of it. To show that you can provide top-notch customer service in this role, talk about how you provide a personalized experience for the clients you work with and talk about the interpersonal skills you possess that make this possible.

"In my experience, provide the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."

"In my experience, providing the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship and I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face to face or on the phone with the client. At those times, they deserve 100% of my attention and focus and they get that every single time."

At MCAP Service, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

"If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at MCAP Service. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. I rely on my ability be upfront in speaking with everyone that I work with, no matter what role they play with the organization. I have no worries in walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role."

As MCAP Service continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. As you answer this question, be sure to stress to your interviewer that you are a team player by talking about your experiences in working as part of a team. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. If possible, try to stress the importance of and your ability to communicate effectively to your interviewer.

"As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. I have taken the lead on many project teams during my career and love the responsibility of taking charge on these teams. As well, I can also take directions from others on my team when needed. I have a communication style that is very confident, friendly and professional no matter who I work with. During my career, I've been complimented for my openness to feedback from others and my willingness to help other members of my team when needed."

"If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts, and Advisers and I really love this aspect of the role here at MCAP Service. In my current role, I work closely with our administrative and sales staff to help ensure smooth operations on a daily basis. I rely on my ability to be upfront in speaking with everyone that I work with, no matter what role they play with the organization. I have no worries about walking into the office of our CFO to talk on a regular basis and wouldn't hesitate to do so if needed for this role."

Have you ever operated a currency counting machine or a coin counter?

"While I don't have direct experience working with currency counting technology, I feel very comfortable in my ability to learn how the machines here at MCAP Service operate. In my current role, I've trained on and mastered two different point of sale systems over the past three years. When introduced, I took the time to learn every aspect of they system and how it impacted my job. Through the training processes, I was attentive and hands on to make sure I could hit the ground running on the sales floor. Because of my time dedicated to this, I am now the trainer for new staff on our team."

To help save time and ensure accuracy, MCAP Service has invested in cash counting technology to help automate cash counting processes within its branches. As a Teller with MCAP Service, a part of your job will be operating and troubleshooting these machines on a daily basis. Your interviewer will likely be able to simply answer this question themselves by simply looking at your resume. What they are really looking to hear is that you have some tech savviness in working with simple machines in any of your work experience. If you do have direct experience with currency counting machines, that is great! If not, there is no need to worry as long as you can talk about your ability to learn and thrive with different technologies and give examples of times where you've had to do just that.

"Other than cashing in change in my own bank's lobby, I don't have direct experience. But, I do consider myself to have a very high technical acuity when it comes to machinery and technology. If offered a Teller position here at MCAP Service, one of my first priorities would be to become an expert on all systems that I would be required to work on. In my last role, I had to do just this with the phone and computer systems that were specific to my role and I did this with ease."

Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

"A couple of years ago with my current company, my manager asked me if I would consider a promotion into a role as a supervisor for our department. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. My manager kept telling me that I had the skills necessary to do so. I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role and we worked on a plan for me to transition back my former role. Looking back on the situation, I really learned a lot about myself and who I was as a worker to not put myself in a situation like that again."

This is a question that is being posed to you that gives you a chance to show your ability to overcome adversity and handle yourself with integrity during a time of failure. Your job in answering this question will be to prove that you can cope with failure in a productive way that leads to making the situation right and learning lessons for the future. As you prepare for a question like this for your interview with MCAP Service, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. Your interview fully understands that you are a human that makes mistakes and as long as you take a lesson moving forward, you will be in great standing with them.

"In my current role, I was the person who was informed that we were losing one of our biggest clients to a local competitor. In speaking with the client, they were very unhappy about our customer service and overall pricing. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. Right away, our Sales Manager contacted the client to ask a lot of questions on why they were no longer utilizing our services. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward."

How do you define success?

"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

Think about your definition of success. Be sure to tie your answer into the success that you plan to bring to this particular position, should you be offered the role with MCAP Service.

"For me, success is achieved when I can be proud of what I have accomplished in the day, and can also be proud of the attitude that I kept while meeting those accomplishments."

"I define success through my ability to reach the goals that are set out for me. On a personal level, the things I wish to achieve in my life. On a work level, the targets that are set out for me as well as the professional development that I seek."

If you were on the job here at MCAP Service and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

"If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either."

If hired for this role at MCAP Service, you will have the opportunity to interact with a wide variety of customers. Given that variety, the number of unique, and often odd, requests that could come your way are pretty great. Whether a customer is looking to transfer money to another country or some other odd request, your interview is hoping to learn that you are able to think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job.

"First, I would make sure that I fully understood the situation by asking more questions of the customer and would do so in a very polite and professional manner. To ensure that the customer knows a plan moving forward, I would then explain my next course of action. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner."

"If I were faced with any question that I didn't know the answer to on the job, I would confidently explain to the customer that I would need to bring in another teammate to help solve the issue and would do so quickly. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either."

How do you respond to problems that require a quick solution?

"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for MCAP Service."

You may experience a variety of issues related to customers or technical issues while working in the banking industry. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver.

"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."

"When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to last-minute, or unexpected, problems."

Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

"A few weeks ago, I was having a pretty normal day at the front of the store. About an hour from closing time, a customer stormed through our front door and approached me at a rapid place with a very mad look on her face. She slammed a bag on the counter and demanded a refund for a shirt that she had purchased last week because she claimed it had a tear in the armpit. Before I could even say anything back to her, she then began berating our store for selling inferior products and she demanded to see a manager right away. As calm as I could, I told the lady that I would be very glad to take care of a return for her and I'd be happy to put her in contact with a manager. I let her know that I'd need to take her number as our manager was not in the store that evening. While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. He let me know that she had calmed down and thanked me for my service the evening prior. I know that my ability to not take her harsh words personally really helped make the situation better."

Your ability to handle conflict will be an important part of this role with MCAP Service. Tellers are often the first line of defense with customers that call or come into the branch and you will be relied upon to help diffuse any situation that could get out of hand with customers. In your answer, try to focus on your communication skills that you feel are vital to your success in these situations. As you think of a situation you've been in to use in this situation, make sure that you can demonstrate the steps that you took to ensure that the unhappy customer or colleague left the situation in a much better place.

"Last year, I showed up to work to find my close colleague in a fit of rage at her work area. He was slamming desk drawers and using really inappropriate language. Knowing that this wasn't typical behavior from him, I immediately walked over to see what was wrong. He began by telling me that he had received a very bad customer complaint the day before and was now being reprimanded for it by our manager. He started to then talk badly about our manager and I immediately cut him off. By hearing what he had said, I tried to replay the conversation for him and then asked him what led to the customer complaint. I took a very empathetic approach to learn why he was feeling the way that he did and I quickly learned that he was indeed in the wrong in thet situation. My advice to him was to take a quick walk, calm down and hen go talk to our boss. Later that day, he thanked me for my great advice and talked about the lesson learned moving forward."

What interests you about this position?

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for Wells Fargo when I was in college, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a personal banker will give me a great foundation to start my career within the banking industry."

The interviewer at MCAP Service wants to learn more about how your educational or professional background led you to apply for this position. Share what you are most looking forward to about the role and how it relates to your previous experience or future goals.

"It is both the job description and the idea of working for MCAP Service that has piqued my interest. This role offers the growth and advancement that I have desired for some time now. I especially like that in this position, I would be responsible for A, B, and C. I am ready for those responsibilities in my next position."

"I enjoy problem-solving and helping people. I worked as a customer service representative in a call center for _______ when I was in college in Chicago, and the experience motivated me to learn more about how to help my clients by understanding more about investing, saving, and using banking services to meet their needs. I think working as a documentation administrator will give me a great foundation to start my career within the banking industry."

How do you build rapport with those that you work closely with?

"In an industry like yours here at MCAP Service, one bit of mistrust between your institution and a customer can spell disaster as they withdraw funds and move them somewhere else. I pride myself on ability to build trust and rapport with those that I work with and I do this by being very genuine in all of my interactions and finding time to connect personally with all that I work with. I always remain respectful to the needs of others and do my best to keep a smile on my face and stay positive at all times."

The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with MCAP Service will find you face to face with many customers. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. If possible, make sure to highlight why building strong relationships is important in the banking industry to really sell your interviewer that you have what it takes to be a part of the success at MCAP Service.

"In my mind, building rapport with my colleagues and customers comes down to the basic principle of trust. I build trust with people by doing what I say I'm going to do and delivering results on time. I'm also always considerate to the thoughts of others and work my timeframes around the needs of others, especially when it comes to the customers that I work with. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at MCAP Service because customers want a friendly and trusting face handling their personal finances."

We pride ourselves on our interdepartmental teamwork here at MCAP Service. If hired for this role, what kind of team player could we expect you to be?

"My colleagues that I work closely with would tell you that I'm knowledgeable in my area of expertise to contribute to the much larger team and do so without hesitation. As well, I'm able to communicate effectively, take direction and run with when needed and always willing to help out other areas if I have free time. I understand that I would be working very closely with the Advising staff here at MCAP Service and know that they would have high expectations out of my work."

In the financial world, teamwork at an organization is the key to success and life at MCAP Service is no different. As you talk about your abilities and experiences in being a great team player, try to highlight certain themes like building trust, gaining respect and being a subject matter expert as part of a larger team. Don't hesitate to show flexibility in your ability to both lead others and be lead by others and use examples of times that you've done both. To seal your answer for this question, talk about your desire to work as part of a team and do your research on this position to find out what types of colleagues you will be working with.

"I prefer to work in an environment that promotes teamwork and collegiality. If I were fortunate enough to join the team here, I want you to know that I love being in a leadership type role on a team where I can delegate work and help train others to better the organization. As well, I also thrive in a role where I am the minion and taking direction from others. I'd say that my key skills in working as a team are my ability to friendly, honest and trustworthy with my team."

"My colleagues that I work closely with would tell you that I'm knowledgeable in my area of expertise to contribute to the much larger team and do so without hesitation. As well, I'm able to communicate effectively, take direction and run with it when needed, and always willing to help out other areas if I have free time. I understand that I would be working very closely with the Advising staff here at MCAP Service and know that they would have high expectations out of my work."

What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

"In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at MCAP Service over the phone."

As the customers of MCAP Service become more virtual, a good chunk of business transactions happen over the phone. In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. In your answer, talk about any experience you have in working a multi-line phone system. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone.

"The skills that I would bring to the team here at MCAP Service in this role would be clear and concise verbal communication skills, my ability to read the tone of voice of others and strong organizational skills to handle multiple duties at one time. These skills really helped me thrive in my last role where I was handling customers online, over the phone and in-person in our branch office. At that job, I used and worked on the Avaya cloud based phone system and was able to learn and use all functions of that system."

"In my current position, I handle a majority of the incoming calls to our company. I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold, or push through to another person's voicemail. Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. If hired for this role, I would be very thorough in my orientation process to learn all of the potential situations I would face with customers here at MCAP Service over the phone."

If a client here at MCAP Service were to be denied the financing that they desire, how would you handle that situation?

"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

As a Loan Officer at MCAP Service, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to MCAP Service for business in the future.

"Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

Here at MCAP Service, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

"When faced with this situation, I would ensure that the conversation between the customer and myself would be done quietly and with any documents out of the view of others. A person's financial situation is private and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and I need to keep the same mindset with them as I would in this job."

At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. When these situations happen during times where the lobby is busy with other customers, you will be required to speak with customers in a very quiet manner. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at MCAP Service and talk about how you will go about ensuring that a customers private information is kept private. If you have worked in situations that involved confidential material in the past, be sure to talk about them as well.

"Having worked with confidential data and information through my entire career, this part of the job at MCAP Service would be second nature to me. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. When it comes to personal interactions, I would ensure that our conversations were held in a quiet manner as privately as I'm able to do so."

If hired for this role with MCAP Service, how would you handle a large workload of clients working through a mortgage process?

"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of my clients I am working with at a given time."

At the heart of this question, your interviewer is looking to find out how you manage a busy workload by having you talk about your organization skills on the job. In your answer, talk about the skills you have and the tools that you use to stay organized and on-track while handling a large workload. Don't hesitate to talk about the software programs that you use and any other tactics that you use to ensure that all deadlines are met and no issues occur with clients because of too large of a workload. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of MCAP Service.

"During my time working a large client load as a mortgage consultant, my success was due to my efficiency and organization on the job. If hired for this role with MCAP Service, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. From there, my organizational skills within the loan process software I have experience with kick in to help me keep each client on track with their loan process."

"In my current role, I'm able to handle a very large workload with my ability to stay organized on the job. If you could take a tour of my office, you'd see that I maintain a neat and clean desk with a very organized file cabinet of my current workload. If I need to shift gears and move on to work with another client, I can easily access information on the fly and keep moving. I also utilize my Outlook calendar to set deadline reminders to stay on track of closing deadlines and paperwork requirements and the tasks function within the program helps me stay right on track with all of the clients I am working with at a given time."

How would you rate your comfort level receiving money and counting back many to our customers here at MCAP Service?

"Because of my cashier experience in the retail industry, I would say I'm very comfortable in handling and counting large sums of cash very accurately. I was responsible for transactions made via cash, check and credit card and at the end of every shift, I had to reconcile my till. I'm happy to say that I never had an issue with a till that was off at the end of a shift or a customer that complained about change that I had given them. This was all due to the extra time that I took to ensure accuracy in every transaction."

As a Teller with MCAP Service, you will be responsible for the receipt of cash and distribution of cash to customers that come into the lobby and drive-thru of the branch location you would be working at. Your interviewer will be looking to hear about any direct experience that you have in handling money during your career. As you talk about any experience that you do have, be sure to make it clear that you take pride in the accuracy of your work and that you show honesty and integrity that all you do in working with sums of cash.

"While I don't have direct work experience as a Cashier or Teller handling cash, I would still say that I'm confident in my abilities to handle that aspect of the job here at MCAP Service. As you can see from my resume, my experience in finance has had me balancing accounting ledgers and those duties required a strict attention to detail and a high level of integrity in the work that I performed. I think this experience would help me transition very nicely to this role."

Tell me about a time when you showed integrity in your work.

"In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the four years that I worked there. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."

Integrity is best displayed through honesty and consistent moral values. The banking industry relies on employees who are trustworthy and reliable. Give an example that shows how you have demonstrated these qualities in the past.

"I show integrity in my work in everything that I do. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass."

Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at MCAP Service?

"As you can see from my resume, my current role involves a lot of detail in the loan closing process for the customers that I work with. I assemble and prepare closing documents and coordinate the details of the closing process when all terms of the sale are met. In this role with MCAP Service, I think that my hands on approach that I currently take with my customers would suit your clients well because I take the time to work with them one-on-one and never hesitate to provide top notch customer service to any person that I'm working with."

As a Loan Consultant with MCAP Service, you will be tasked with guiding clients through the complete mortgage process. This will include seeking the best funds available, completing paperwork and seeing the loan through to closing for them. For this question, your interviewer can a good sense of your experience by taking a look at your resume, but they're looking to get more details on your mortgage closing experience by having you talk in detail. Be sure to discuss your specific experience and tie what you can to this specific role with MCAP Service.

"Having been in the mortgage business for over ten years, I have a vast amount of experience in seeking personalized mortgage options for clients and walking them through the entire loan process. I am familiar with the processing of necessary loan closing documents in several state and know all of the fine details that are required to ensure that there are no hiccups in the process for clients. This experience would allow me to hit the ground running in this role here at MCAP Service."

Tell me about your favorite manager. What did you enjoy most about working with them?

"I love my current boss because she leads with a collaborative and team-oriented style. We have regular team huddles to provide ongoing communication about process changes or upcoming events."

MCAP Service wants to hear what excites you and keeps you motivated in a co-working relationship with your boss. They are interested in your values and want to hear about your experience developing relationships with managers.

"My favorite manager was my very first manager when I worked at Company X. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."

"My favorite manager was Felicia when I worked at ________. She was attentive and spent a lot of time mentoring me. I feel that many of my positive work-based skills and qualities are because of how she interacted with and trained me."

Describe a difficult problem and how you approached it.

"I took a client call that had a history of poor customer experiences with the organization. One after another, the customer was left frustrated on our banking processes and voiced their concerns in a manner that was unpleasant. I took the initiative to listen and understand their frustrations, then partnered with the different departments in the company to resolve the concerns and save the customer relationship."

Interviewers at MCAP Service like to see employees coming up with creative solutions. Problem-solving skills are highly regarded within the banking industry. Use an example that explains the complexity of the situation. You can also use the job description as a guide for some of the challenges you could encounter in this new role. Try to keep it relevant and relatable to the position.

"While attending university, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

"While attending college, I was assigned a group project with a group of less than motivated individuals. My grades and performance were significant to me, so I approached the group with a leadership and mentorship mentality. I uncovered what motivated everyone on the team and took the initiative where others would not."

Where do you see yourself in five years?

"I plan to continue working in the banking industry as a branch manager, working my way up through attending training and participating in your leadership development program. I am excited to start out in ABC position because I am confident that it will help me achieve my goal and broaden my skill set."

If you are a recent college graduate or starting a new career, you may or may not know where you'd like to be in five years. MCAP Service wants to see that you think about the future and are actively working towards your goals. Better yet, they want to know how working for them will help you accomplish your goals! Share how this job will help you get one step closer to achieving your goals.

"Being in a leadership role is important to me, so I plan to be working in a management based position at MCAP Service in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

"Being in a leadership role is important to me, so I plan to be working in a management-based position at MCAP Service in the future. I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic."

Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

"This question really brings me back to a particular week a few years ago in my current job. It was late fall as the holiday shopping season was ramping up and our store was very short staffed due to a maternity leave and two employees leaving on short notice. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Constant communication and flexibility was key for our success as we continually helped each other out on important things throughout the day. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job."

At some point during your career up to this point, you've faced a time where you felt completely overwhelmed while on the job. As you answer this question, try to paint a clear picture for your interviewer that explains all of the contributing factors to you being overwhelmed. Then, proceed to focus most of your answer on talking about the skills and resources you utilized to keep you on track and focused during this difficult time. In the end, your interviewer is ideally looking to hear that you can stay organized and on track no matter how busy things get if you're hired to join the team at MCAP Service.

"Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10 minute walk outside really helps refresh me for another half day of work."

"Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. This has led to my total duties doubling over the course of four years. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. A quick 10-minute walk outside really helps refresh me for another half day of work."

What is the greatest challenge you have faced in your career so far? How did you overcome it?

"When I was working for my last company, we had a drastic shift in leadership that required the organization to adapt quickly to new ways of doing things. This required me to tap into my ability to lead change management for my work and my team. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. It was a great learning experience for me and the entire organization."

Consider sharing a professional challenge or a situation you overcame in school. MCAP Service wants to hear about the situation and the action you took. Interviewers also want to hear about results. Give an example that demonstrates your perseverance and proactive approach to facing a challenge or conflict.

"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

"The greatest challenge I have faced in my career was the culture of nepotism in my previous position. It is very challenging to overcome morality-based difficulties in the workplace while maintaining a positive attitude and keeping motivated. I overcame these feelings by getting to know my co-workers on a more personal level. Making strong connections with others, who were facing the same difficulties as I was, was very helpful."

If you joined the team here at MCAP Service, how would you build relationships with those that you would be working closely with?

"From my first day on the job, I would take the time to break the ice with my colleagues by introducing myself and setting up an individual meeting with each person. In the past, I've done these meetings over lunch or in an office where I've had questions prepared for me to get to know the person both personally and professionally. I want to ask my colleagues what they expect from me and what I can expect from them. I've found that these conversations really help to open up doors for working with each other moving forward."

For this question, your interviewer will be looking to get the sense that you would be proactive about getting to know your colleagues and fitting into the culture of the organization. Use a personal approach to talk about ways that you have done this in the past and how you would do it if hired for this position. Talk about the importance of relationship building in your line of work and how it helps the overall good of the organization if you take the initiative to do this.

"Being the new person on the job can be a very high anxiety time for some people, but I love the opportunity to break the ice with my coworkers by making that first contact. I think it's important to get to know each other on a personal level because we spend so much of our lives together in the workplace and I am a caring person that wants to know how last night's soccer game went for the kids. Beyond that first ice breaking conversation, my work relationships are then bonded through my work ethic and helping others on my team to show that I am a true team player."

"From my first day on the job, I would take the time to break the ice with my colleagues by introducing myself and setting up an individual meeting with each person. In the past, I've done these meetings over lunch or in an office where I've had questions prepared for me to get to know the person both personally and professionally. I want to ask my colleagues what they expect from me and what I can expect from them. I've found that these conversations really help to open up doors for working with each other moving forward."

How do you work in environments with people who are different from you?

"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."

The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show MCAP Service that you are perceptive and sensitive to the needs of others.

"Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."

On the finance side of MCAP Service, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

"Knowing that the main goal of MCAP Service is to sell more products, I understand my role on the finance side is to provide customers with the best options for them to walk out the door as a lifelong customer. If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. It really helps provide the best customer experience possible and absolutely helps boost sales."

As an experienced loan or finance professional, your interviewer is likely very confident in the skills that you would bring to the team. This question gives them the opportunity to how you will fit into the unique culture with the team at MCAP Service. Because they are a sales focused organization, your interviewer will expect anyone in this role to embrace that culture. In your answer, talk about your ability to partner with sales staff by using your strong people skills. As well, give your interviewer a sense of how you go about learning new processes if hired for this position and don't hesitate to give an example from your past on how you've done this.

"I would fully expect that a good part of my orientation process into this role at MCAP Service would entail a full education on the sales part of the business. I would look forward to working closely with and learning from the boots on the ground sales staff as that would give me great insight into the customers that I would be working with. From there, I would be able to build relationships with the sales staff and build a bond moving forward."

"I would fully expect that a good part of my orientation process into this role at MCAP Service would entail a full education on the sales part of the business. I would look forward to working closely with and learning from the boots-on-the-ground sales staff as that would give me great insight into the customers that I would be working with. From there, I would be able to build relationships with the sales staff and build a bond moving forward."

MCAP Service Corporation Interview Questions

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1. What software programs do you use in your current work and how adaptable would you say that you are in learning and using new programs?
2. Customer service is the name of our game at MCAP Service. If hired for this role, how would you be able to provide the best customer service possible to our clients?
3. At MCAP Service, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?
4. Have you ever operated a currency counting machine or a coin counter?
5. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?
6. How do you define success?
7. If you were on the job here at MCAP Service and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?
8. How do you respond to problems that require a quick solution?
9. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?
10. What interests you about this position?
11. How do you build rapport with those that you work closely with?
12. We pride ourselves on our interdepartmental teamwork here at MCAP Service. If hired for this role, what kind of team player could we expect you to be?
13. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?
14. If a client here at MCAP Service were to be denied the financing that they desire, how would you handle that situation?
15. Here at MCAP Service, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?
16. If hired for this role with MCAP Service, how would you handle a large workload of clients working through a mortgage process?
17. How would you rate your comfort level receiving money and counting back many to our customers here at MCAP Service?
18. Tell me about a time when you showed integrity in your work.
19. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at MCAP Service?
20. Tell me about your favorite manager. What did you enjoy most about working with them?
21. Describe a difficult problem and how you approached it.
22. Where do you see yourself in five years?
23. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?
24. What is the greatest challenge you have faced in your career so far? How did you overcome it?
25. If you joined the team here at MCAP Service, how would you build relationships with those that you would be working closely with?
26. How do you work in environments with people who are different from you?
27. On the finance side of MCAP Service, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?

MCAP Service Corporation Interview Questions

1. What software programs do you use in your current work and how adaptable would you say that you are in learning and using new programs?

2. Customer service is the name of our game at MCAP Service. If hired for this role, how would you be able to provide the best customer service possible to our clients?

3. At MCAP Service, we are building a very team based culture. If hired for this position, what would you be able to contribute to this team based culture?

4. Have you ever operated a currency counting machine or a coin counter?

5. Talk about a time you had to handle failure at any point in your career. How did you handle that situation and move forward with confidence?

6. How do you define success?

7. If you were on the job here at MCAP Service and a customer came to you with a very odd request that you did not know the answer to or how to solve, how would you handle that situation?

8. How do you respond to problems that require a quick solution?

9. Talk about a time you had to communicate with a colleague or customer that was unhappy. What were the keys to making the situation better for all involved?

10. What interests you about this position?

11. How do you build rapport with those that you work closely with?

12. We pride ourselves on our interdepartmental teamwork here at MCAP Service. If hired for this role, what kind of team player could we expect you to be?

13. What experience do you have working on an advanced phone system and what skills do you have that you feel would be essential to work with our clients over the phone?

14. If a client here at MCAP Service were to be denied the financing that they desire, how would you handle that situation?

15. Here at MCAP Service, part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?

16. If hired for this role with MCAP Service, how would you handle a large workload of clients working through a mortgage process?

17. How would you rate your comfort level receiving money and counting back many to our customers here at MCAP Service?

18. Tell me about a time when you showed integrity in your work.

19. Talk about your experience in mortgage loan closing. How would this experience be beneficial to our team here at MCAP Service?

20. Tell me about your favorite manager. What did you enjoy most about working with them?

21. Describe a difficult problem and how you approached it.

22. Where do you see yourself in five years?

23. Talk about a time where you felt overwhelmed by your job duties. What did you do to stay organized and on track with everything happening?

24. What is the greatest challenge you have faced in your career so far? How did you overcome it?

25. If you joined the team here at MCAP Service, how would you build relationships with those that you would be working closely with?

26. How do you work in environments with people who are different from you?

27. On the finance side of MCAP Service, we expect our representatives to be ingrained in our sales focused culture. If hired for this role, how would you learn and embrace our sales process?