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Top 25 Lowes Interview Questions
1. How do you think you can work in a team environment here at Lowe's?
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Professional answers by:
Contributing Author
Rachelle Enns
Recruiter & Freelance Writer
 
Lowes is headquartered in Mooresville, NC. The company has been in operation since 1946 and has yearly revenues of 50.5 Billion with approximately 165,000 employees. Lowes is a publicly traded company, trading under the symbol LOW. Follow Lowes on Twitter at @Lowes. Read about the company culture, corporate mission, and discover any job openings at Lowes, by visiting their Career Page. If you need help finding more information about Lowes, visit their Website.
Lowes Interview Questions
2 of 10
Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
 
User Submitted Interview Answers
1.
Measure area to be tiled, determine tile and accents to be used for project, secure all tools need to perform job. Prepare your surface to be tiled, read instructions for mortor or mastic being used, apply adhesive with correct trowel, apply tile, check level as you go, secure bond with gently tapping tile, use spacers to establish the correct space between tiles,wipe off exxcessive adhesive from tile. Allow set tiles to sit for 24 hrs. Remove spacers, clean spaces where grout is to be applied, apply grout per instructions on container, allow to sit wor 48hrs apply sealant per instructions.
 
2.
First I would consider my options. What color, size and style tiles do I want? I would then consider the costs, and what I can afford. Then I would go shopping and purchase the proper materials. Once I know I have what I need, I will begin the process of removing my current floor, cleaning the area, and applying any pre-install materials I may need. Once that is done, I would begin the process of installing the tile. I would lay down the glue, then the first tile, apply the grout, then repeat the process for each tile, cutting it as necessary.
 
3.
Thats a good question. I am not sure I have the knowledge to answer it at this point.
 
4.
Lets me help you by getting an associate with better training.
 
5.
Measure the area to be tiled. This determines square footage as well as limitations on the tile design layout. If you have an very narrow space a complex mosaic tile with a border will not work. Select a design concept. Mosaic, running, bond, subway, chevron. I woul show specific examples if the customer was unsure. I would recommend considering the size of the tiles and grout lines. Will this be a heavily traffic areas or simply decorative. What purpose will the tile area serve? Select color and type and how it will coordinate with other surfaces in the room. Select grout color and type. Will it be sanded, for a low traffic area or I sanded for a high traffic area. Select your matic nd tools Lay out the center point of the tile area on the surface pencil or chalk. Snap two intersecting lungs over the center point. This is your starting point. Work in one direction being sure to apply matic according to the manufacturers instructions. Continue to lay out the tile from the bottom to the. Top working.
 
Question
3 of 10
Tell me about a time when you had to work with someone you didn't get along with?
 
User Submitted Interview Answers
1.
I had to work with someone who made it their goal everyday to find conflict with someone. I found the best method to deal with it was not to engage in the behavior with them, but rather to focus on what I needed to do to do my job each day... I. E. Check on customer orders, follow up on quotes, helping customers in the store to create new sales, keep the department in good order.
 
2.
I had to work with a coworker who seemed to like to make conflict with everyone. I tried not to take it personally as I could see she treated everyone that way. I just kept everything in a professional matter, and took the personal out of it. I would just try to focus on the things I had to worry about every day, such as checking on customer orders, making sales, keeping the department in great shape, etc.
 
3.
Soml enjoy conflict, enjoy drams. I focus. On my work, keeping the area stocked and orderly, following up on quotes, finalizing designs, and contacting customers to schedule next steps towards appointments.
 
4.
Work comes first, I am a proffessional and don't let personal relations effect my work.
 
5.
i did the best of my abilty to work with them and try my best to get the job done
 
Question
4 of 10
Have you ever worked on a house before? What was your project?
 
User Submitted Interview Answers
1.
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
 
2.
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
 
3.
I worked construction, drywall, framing, roofing, rough plumbing. I buildt my own house subing out and running the job.
 
4.
no
 
5.
Yes we had to remodel our kitchen from the floor up so to start I had to design how to redo all the cabinets and the arrangment of appliances.Once the project started my task was project and money managment.
 
Question
5 of 10
Do you prefer working in a team environment or alone?
 
User Submitted Interview Answers
1.
I find that I work well in both team environment and alone. I tend to be a leader in a team environment, showing everyone what their role is in contributing to the common goal of the group. I also like taking the responsibility of taking on a project on my own.
 
2.
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
 
3.
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
 
4.
team
 
5.
I enjoy both. With a team there are many different minds at work and that means many different views to solutions. While as alone I can contemplate many ways to do something and manage on my own to complete the task.
 
Question
6 of 10
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
I stayed late locating a Lowes store that had the product in stock that the customer wanted. i followed through to the end ensuring the customer was more than satisfied
 
2.
i was helping a customer in plumbing with a tub and i asked them what they were looking for so i told them i would do some research and i would get back to them welll i looked some up and i told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it
 
3.
i try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not
 
4.
An elderly woman came in the store looking for a solution to a flooding problem in her condo. After talking with her briefly it was discovered she had a broken riser in her sprinkler system and the water came in through the window when the sprinklers came on. I offered to go to her home after work and see what parts she needs so she doesnt spend money she doesnt have. We repaired her sprinkler for her... And the next wekend her kids came into the store and found both my boyfriend and I and persosnally thanked us for taking care of their mother. They also purchased 100 dollars worth of patio accesories for her which was a bonus !
 
5.
A man came in looking for a spray paint we did not have. I took his name and number told him that I would call him if I can get the product. Called the company that sold it.. Got the info and price called him back and ordered it for him. He was very happy.
 
Question
7 of 10
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
 
2.
Filing has always plagued me, I have a system that I know but it is hard for others sometimes to follow my method. Another is tolerance for inappropriate behavior, there is no place for it in a team environment but I believe I have gotten a great deal better in handling those problems as they arrise now.
 
3.
I jump into things without listening to the complete instructions.
 
4.
I sometimes try to do too much, which time does not always allow me to, so I have to prioritize to make sure everything is done on time.
 
5.
My strongest weakness is the way I interpret constructive criticism. I take it very well but sometimes need a better understanding of the issues that arrise.
 
Question
8 of 10
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
Yes, when I as a department manager, I had an employee who wanted to raise his EPP close rate, but was not having any results. I watched how and when he presented it to the customer and found his methods were not so effective as he waited until the end of the sale to mention it. I found that after giving him some suggestions of talking about the EPP throughout the sale and showing the value in it while discussing the product, and him applying these techniques, as well as me recognizing his achievements... His close rate rose over time from less than 10% to over 30%.
 
2.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
 
3.
A seasonal employee at my current store wanted to become permanent part time. I told him what he needed to do with approaching our store manager and expressing his interest in staying and that he should start applying for positions within our store and possibly others. He ended up getting hired on permanent part time and he was appreciative of my efforts.
 
4.
Yes, ask probing questions to find out what the person needs. Make sure that they have every product needed to accomplish the goal.
 
5.
Yes I recently helped a friend get their Emt certification, I would help them study and lend my experiences with them.
 
Question
9 of 10
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
If I were approached by any customer, angry or not, while completing a task, the customer instantly becomes my focus. You have to make sure the customer knows they are the most important thing you are dealing with at any time. Nothing comes before a customer.
 
2.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
 
3.
the task at hand is taking care of that customer , when finished then complete tasks
 
4.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
 
5.
i would tell that customer i apologize for the wait and ill be right with you and if there is antyhing she/he might need
 
Question
10 of 10
Why do you feel you will be better suited for this job than the rest of the applicants?
 
User Submitted Interview Answers
1.
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
 
2.
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct
 
3.
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
 
4.
I currently have 3 years experience in the department im applying for and I have played the role of deparment manager many times. I am considered a fill in for when a department manager is gone, I help with the work load. I am also a team player and help out in anyway I can and I have alot to bring to the table.
 
5.
I feel that my time in Interior design school gives me knowledge of some of the aspects of this job that other applicants may not have. I have a creative flair and an eye for design, while having the ability to tailor a design to give someone the most bang for their buck while still sticking within the budget.
 
Contributing Author
Rachelle Enns
Recruiter & Freelance Writer
 
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