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Top 30 Lowes Interview Questions

Question 1 of 34
How do you think you can work in a team environment here at Lowe's?
Professional Answers Preview
Lowe's is a team environment, and the interviewer wants to hear that you enjoy being a part of a team. Start off by telling the interviewer that you like being a part of a team. Share that you are open to mentoring/training new team members once you have learned your role. Tell the interviewer that you can fill in for team members who might be ill as long as you have a little notice to re-arrange your schedule. Discuss how you look forward to celebrating team member birthdays and work anniversaries. And, mention that you look forward to achieving goals together as a group.
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Question 2 of 34
Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
Professional Answers Preview
It's time to role play! The steps to tiling a floor are: - Clean the floor so there is no debris underneath the tiles - Find the center of the floor by using chalk lines (find the mid point of each wall and connect the lines for the crosspoint) - Lay out the tiles using spacers to ensure it will look the way you want it to as well as to determine where to start tiling. It is best to start tiling from the center of the room where the chalk lines meet. - Mix the mortar according to the directions on the bag - Spread the mortar on a small square section of the floor in an even layer, and begin laying the tiles placing two spacers between each tile to ensure they maintain consistent spacing - At each wall, use a tile cutter to cut tiles for the correct fit - After everything is tiled, you need to stay off the tile to allow it to set - Once the tiles are set, spread the grout between the tiles ensuring all gaps are filled - As you go, use a damp sponge to remove any excess grout from the tiles - Let the tiles dry for 24 hours afterwards
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Question 3 of 34
Tell me about a time when you had to work with someone you didn't get along with?
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Question 4 of 34
Have you ever worked on a house before? What was your project?
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Career Interviews at Lowes

Cashier
Customer Service Associate
Sales Associate
Sales Specialist
Stocker
Question 5 of 34
Do you prefer working in a team environment or alone?
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Question 6 of 34
What are some of your weaknesses?
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Question 7 of 34
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
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Question 8 of 34
Tell me about a time when you went above and beyond for customer service?
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Question 9 of 34
How would you deal with an angry customer while you were busy completing tasks?
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Question 10 of 34
Why do you feel you will be better suited for this job than the rest of the applicants?
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Question 11 of 34
Tell me about your experience in working in retail?
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Question 12 of 34
Describe a time when you disliked company rules in your last job?
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Question 13 of 34
What is your best personal trait?
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Question 14 of 34
Where do you see yourself in the Lowe's organization in two years?
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Question 15 of 34
How do you define good customer service?
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Question 16 of 34
What steps do you take to solve a problem?
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Question 17 of 34
How do you expect to make a difference at Lowe's?
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Question 18 of 34
Why do you want to work at Lowes?
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Question 19 of 34
How well do you handle customer complaints?
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Question 20 of 34
You have been out of work for a while, what have you been doing?
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Question 21 of 34
What do you know about working in retail?
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Question 22 of 34
Tell me about a time when you had to be a leader. How was the outcome?
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Question 23 of 34
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
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Question 24 of 34
What would you do if a coworker asked you to help you steal?
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Question 25 of 34
When was the last time you contributed to a team effort and what was your role?
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Question 26 of 34
If you found a twenty dollar bill in the parking lot, what would you do?
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Question 27 of 34
What department at Lowes would you enjoy working in the most?
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Question 28 of 34
How well would you say you know our departments and what we sell?
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Question 29 of 34
Do you shop at Lowe's?
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Question 30 of 34
What do you know about Tools?
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Question 31 of 34
Why should we not hire you?
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Question 32 of 34
Name your three best qualities?
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Question 33 of 34
Why do you want to work at Lowes over Home Depot?
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Question 34 of 34
Tell me about your last manager, what did you like and dislike about their leadership style?
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User-Submitted Interview Answers

Question 1 of 34
How do you think you can work in a team environment here at Lowe's?
User-Submitted Answers
1.
I am very friendly and I don't judge or look down on people and no a team works together and there is no "I" in team.
2.
I am friendly, cooperative and enjoy working with people in order to achieve a goal.
3.
I would thrive in a team environment at Lowes. The satisfaction and reward of accomplishing tasks as a team is a good feeling to go home with.
4.
Very well I like working with people who very different sales styles.
5.
By maaking sure every one work together as a team providing exception customer service.
6.
I can definitely work in a team environment, I am a team player and like to learn from other adsociates.
7.
I like working on teams where everyone has to step up to accomplish the same goal.
8.
I have worked with SOS Coordinator, Install Department, Receiving Department, Managers, Head cashiers and cashiers alike to help resolve a multitude of problems. It took communication and follow up to effectively resolve the matters.
9.
I can help lead a team with my experience, or can follow as well when someone else has better knowledge or experince.
10.
I can work great in a team environment. I find a lot of satisfaction in achieving a goal using team effort.
11.
I think I can work well in a team environment. I find that I like being part of a group who work together to achieve a common goal.
12.
Very well I have worked in a team environment at most of my jobs and team work is the best.
13.
I would work well in a team environment, I have been working in teams all my life from soccer to girls scouts. I love teams.
14.
I bring a positive, patient attitude with an open mind, adaptability, willing to wad apt to change.
15.
Being friendly, work safe, help people and keeping the store.
Question 2 of 34
Explain to me how you would perform a tile remodeling job, from start to end, as if I were a customer.
User-Submitted Answers
1.
Measure area to be tiled, determine tile and accents to be used for project, secure all tools need to perform job. Prepare your surface to be tiled, read instructions for mortor or mastic being used, apply adhesive with correct trowel, apply tile, check level as you go, secure bond with gently tapping tile, use spacers to establish the correct space between tiles, wipe off exxcessive adhesive from tile. Allow set tiles to sit for 24 hrs. Remove spacers, clean spaces where grout is to be applied, apply grout per instructions on container, allow to sit wor 48hrs apply sealant per instructions.
2.
Decide what tile fist and find out if they will work in the room you want to tile then measure the room and figure out how many you will need and then get your lst of things you need to complete the job.
3.
I cannot explain how to perform a tile remodeling job, but I can get someone in floring to take you throught the tasks step by step.
4.
I have no experience with this and would refer them to the flooring specialist.
5.
Measure the floor, pick out the materials and any special tiles, get the proper adhesive or mastic, make sure I have all the proper tools for the job, layout the tiles and spacers, cut tiles and trim to fit. Mark all locations for square on the floor.... Then apply adhesive and reset tiles and spacers. Wait the recommended time, then grout the spaces, remove the excess, then use grout sealer.
6.
First you make sure the subfloor is in good condition. Lay down an underlayment or hardibacker. Spread mortar with trow on hardibacker and begin to place your tile. Use spacers to get the size of grout lines you want. Remove excess mortar with damp sponge. Allow it to set for 24 hours before grouting. After grouting use damp sponge to clean excess grout. Allow the grout to set for another 24 hours before sealing it.
7.
What room are we doing what type of tile are you thinking about using. Then measure room for sure foot for quinty of tile strip floor and walls if doing both to sheet rock and subfloor put down hard I backer thin set set tile wait 24 hours for thin set to set and then grout tile cleanup all left over material to ask any guestions or concerns you may have before leaving the home.
8.
Measure the area, take up old flooring, put down backer board, chalk it off, put down floor cement, put down tile and spacers let it drive then grout it and then wet sponge off the excess.
9.
First I would ask question to see what type of project we working with. Ask probing questions. Give customers prices and let them look at different choices they have to choose from. Give them a time frame of when it will arrive. And set them up for a instalation if they are happy eith the turnout.
10.
Measure the area to be tiled. This determines square footage as well as limitations on the tile design layout. If you have an very narrow space a complex mosaic tile with a border will not work. Select a design concept. Mosaic, running, bond, subway, chevron. I woul show specific examples if the customer was unsure. I would recommend considering the size of the tiles and grout lines. Will this be a heavily traffic areas or simply decorative. What purpose will the tile area serve? Select color and type and how it will coordinate with other surfaces in the room. Select grout color and type. Will it be sanded, for a low traffic area or I sanded for a high traffic area. Select your matic and tools Lay out the center point of the tile area on the surface pencil or chalk. Snap two intersecting lungs over the center point. This is your starting point. Work in one direction being sure to apply matic according to the manufacturers instructions. Continue to lay out the tile from the bottom to the. Top working.
11.
Clean the surface that you want to tile, measure the area you want to tile to make sure we have enough . Spread the clue evenly not to thick, set tile with spacer let dry and grout over the tile then wipe excess .
12.
Thats a good question. I am not sure I have the knowledge to answer it at this point.
13.
Take measurements. Make sure we have exactly the tile the customer wants. Set up the install Check back with the customer and make sure they are happy with the new floor.
14.
Prep floor, layout grid take your time and do it right the first time.
15.
I would meet with client to determine the projects foundation, whether the surface needed a top treatment such as wonder-board or backer board to guarantee a proper surface for level and adhesion. Install the proper under layment if necessary then proceed with the pattern that was selected, using the proper adhesive and any additional polymers required for proper adhesion. When complete with the tile installation, give twenty four hours for curing. Following the cure, check for any imperfections, remedy those, then proceed to grouting the surface, then dressing the joints as per manufactures instructions. Allow to dry before sealing the surface, seal as required for easy maintenance. Allow dry time before use.
Question 3 of 34
Tell me about a time when you had to work with someone you didn't get along with?
User-Submitted Answers
1.
I did the best of my abilty to work with them and try my best to get the job done.
2.
Work comes first, I am a proffessional and don't let personal relations effect my work.
3.
I do what is required of me and work with the person and possible through our time together issues may be resolved.
4.
I believe that you can always find common ground with any individual to accomplish a team goal no matter the circumstances at hand.
5.
This is a business and professionalism comes first. Opinions should be kept to ourselves.
6.
My personal feelings towed another employee need to be left at home. I am professional and have no problem working side by side even with difficult personalities.
7.
Just work togather set personeal feelings aside get the job you were hired to do done.
8.
We can never get along with everyone. I worked with a fellow sales associate who was very head-strong and difficult to work with. I was always friendly and non-confrontational with him. I avoided arguing with hime.
9.
I work with a girl that does not like me at all. She always talks about me to other associates, I just calmly explain to her that if she had any issues with me I would like to know so we can resolve them. I always stay calm!
10.
Team work comes first. Whatever problem I may have with a employee I just put my personal feelings aside and get the job. We are to work as a team not matter what.
11.
We openly discussed our dislike for each other but did not let our personal feelings affect our job performance. We worked as a team to accomplish tasks given by our store manager, thus increasing the sales performance of our store and making bonuses.
12.
I always try to work with everyone to get the work done.
13.
Inability to communicate on simple issues - resolved those by role playing.
14.
I worked through my personal differences with the associate and worked professionally to get the job done. I would never let that affect my job or how effectively I work.
15.
When I first started at lowes I was put with a person that did not care for me and I personally didnt care for him. I had a job to do so put my personal feeling aside and did the tasks asked of me.
Question 4 of 34
Have you ever worked on a house before? What was your project?
User-Submitted Answers
1.
Yes always working on mine, barthoom, tile in kitchen, kitchen cabinets, hardwood floors, planning flower bed.
2.
Yes, I have done tile and grout work in my own home. I have installed a dryer, done pressure washing, gutters, and minor caulking jobs.
3.
Yes I have worked on a house before. The project was putting in lamented wood floor, putting title around the fireplace, putting in new o-ring for toilet, putting title in kitchen and laundry area. Painted rooms that had vertical, horizontal strips & accent colors. Put in new kitchen faucet.
4.
When we remodeled our bathroom I gained some knowledge of building from the bottom up including plumbing work, carpentry, flooring and a little bit of electrical.
5.
I have had many home projects. The most recent one was putting in Pergo laminate flooring.
6.
Yes, I own my own home. The last project I worked on was installing Pergo laminate flooring.
7.
I have helped on many projects with my house and others as well I love learning new things to improve upon.
8.
I have worked on several homes. I have help to build a home for habitat, I have worked on 4 of my own homes. I have refinished cabinets, put in sprinkler systems, painted, and several other projects to many to remember.
9.
The time I can recall working on a house is when I moved in the the home im in now. Wasnt much work to be done but we had to do a little painting and cleaning. Wasnt nothing major.
10.
I renovated an entire house, doors, windows, bilt ins, new electrical service, designed and installed a customized tile floor in a family room and bedroom when I lived in fla working at Disney as an entertainment producer. A few years ago I ought a foreclosure home and have nearly completely renovated it from top to ottom, doing a great deal of the work myself wbuilding cement walls outside, replacing flooring, doors to overseeing subcontractors to gut three rooms I the house, reo plumbing and electrical, ebuld front porch, etc.
11.
I recently just helped install a fence in my brothers backyard. Working outside helped me know what to plan for him to purchase and to help him stay within budget. Doing it helped me learn some things to be able to take back to work on what to be able to tell customers.
12.
My own house and rental homes we have owned. Fences, decks, roofs.
13.
Durning the summer I helped bulding a cabin, framing, painting, plumbing, electrical, and flooring.
14.
Thousands of times. Many remodels and furnishing projects.
15.
Yes in my own house I replaced all the drywall, kitchen and bathroom faucets, and electrical outlets.
Question 5 of 34
Do you prefer working in a team environment or alone?
User-Submitted Answers
1.
I am a team player with that being said I am confident in my ability to work by myself also, so I really dont have a preference I would be comfortable working where ever I was needed.
2.
I can work as a team player or can work alone with little supervision whatever is needed to get job done.
3.
I enjoy a team because I welcome other peoples ideas.
4.
I like both. I enjoy working as a team to make sure an experience is maximized, but I am also capable of making a lot of decisions and accomplishing task on my own, if necessary.
5.
I prefer working in a team enviroment. One team one dream.
6.
I prefer working in a team environment. My last three jobs have been more alone, but the feeling of accomplishing something as a team is more gratifying than alone.
7.
I like working as a team because you can learn a lot from each other, but I can also work alone.
8.
I am a team player. I will stay and help to get the job done. You can learn a lot from other people.
9.
I prefer to work as a team; teamwork develops better morale and a better work environment. Although when needed I am able to handle working alone and getting the task at hand done.
10.
I enjoy working with teams. You can always answer question or bounce questions off of each other to get the job done.
11.
I work well in any environment, but yes I would prefer working in an team environment.
12.
I can do either, but to me a team environment is the stronger of the two. There is a reason they say 2 heads are better than one. In my military career we always worked as a team. In a team you get different points of view on something and different and new ideas.
13.
I enjoy working with a team of motivated people. I work well as part of a team or by myself. I am a self-starter and good at organizing. When there is a call for additioanal help I readily respond. I enjoy both.
14.
I prefer to work in a team environment. Its fun and challenging at the same time.
15.
I do like working with a team when necessary but I am also very capable of working on my own with little to none supervision.
Question 6 of 34
What are some of your weaknesses?
User-Submitted Answers
1.
When tasked with a project I want the project to be completed with high standards. Unfortunately, time does not always allow for as much time to be given as I would like. Therefore in order to complete a project effectivly and correct, I use time management skills to determine what is most important to the project and what is expected and task myself with those elements.
2.
I may be a bit of a worrier when it comes to finishing something. I like completing task, so I can move on to something else.
3.
My strongest weakness is the way I interpret constructive criticism. I take it very well but sometimes need a better understanding of the issues that arrise.
4.
Tunnel vision. I sometimes have to remind myself their is more going on around me than just the task at hand.
5.
I tend to be a perfectionist, so I prefer to do things myself to be sure it is done correctly.
6.
I still need to learn the ins and out and finer points of Genesis.
7.
I get frustrated when not given enough time to do a good job.
8.
To sometime work through breaks to complete the tasks I am working on.
9.
Being to much of a perfectionist, needing to be too much of a hands on and in control of everything.
10.
I would say my weaknesses is wanting to control everything around me. I know I need to let go of things, give direction and let people do what they need to do they way they need to do it.
11.
I am. Extremely creative and look for ways to improve on my work processes. Sometimes new ideas are not always as effective as tried and true methods.
12.
Trying to take on to much making my job more difficult .
13.
My weakness would probably be that I worry to much about getting tasks completed so that I could get on to my next one.
14.
I sometimes tend to try to close a sale too quickly when the customer is still just looking.
15.
I tend to want to resolve all of my workload quickly and found in the past this is not the best approach, the better approach I found out was to prioritize my workload and make sure it was done thoroughly.
Question 7 of 34
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
User-Submitted Answers
1.
I promote life track throughout my store. It offers many benefits from mental health to physical and financial health.
2.
Multiple times. As a teacher, it was my job to help people achieve their personal goals.
3.
I am very good at teaching other people how to setup details, pse leads, how to order or manually order sos product, how to talk and sell to the customer and address the needs of the customer, and with doing so I am able to teach people how to become better at their job to help profits in the store.
4.
Yes. After earning my CDL I have helped two different co-workers study the permit test and also assisted them with backing and pre and post trip inspections to acquire their permits.
5.
Yes, I am always helping our PSI Jacqueline achieve her sales goals by helping to keep her organized and lighten her work load if possible.
6.
Yes, when a co-worker was struggling on how to help a customer I told her some basic questions she could ask to get info that would help her achieve that. She said that it helped her a lot to figure out what the customer needed.
7.
A co-worker had problems with knowing how to help customers, So I gave her some key questions she could ask the customer that would help her achieve her goal.
8.
Yes, I have found that cashiers enjoy being competive so I isten to each one of them, when it comes to their selling methods, and tell them what is needed to become better sellers, simply by explaining the details of the products he or she is trying to sell.
9.
As a former head cashier I trained and mentored several new employees . I would continuously give cashiers tips to better sell epps or charity donations.
10.
By helping them learn there job better by teaching them hands on so they feel good about themselfs.
11.
Being a store trainer I was always in a position of helping other accomplish there goals. Sometimes it was easy teaching, and sometimes it was a little more challenging, but the more challenging ones I just spent more time with team and even thinking of creative ways to teach something to that particular individual. Until the goal was accomplished.
12.
Yes I teach him or her to be more confident in theirselves. Check to see if there is any problems they need help with.
13.
I helped the footwear associate become the footwear lead by assuring him that he had what it took to be a leader. I gave him advise about treating people equally and respectfully, and lastly, making sure that he believed in himself most of all.
14.
I helped a subordinate to advance by allowing them to control certain aspects of a project on their own, with little supervision.
15.
Yes, mentoring a part time associate - to a sales specialist then to department manager.
Question 8 of 34
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
I try to make that a point everytime I work with a customer I treat hem equally weather they are purchasing something or not.
2.
I stayed late locating a Lowes store that had the product in stock that the customer wanted. I followed through to the end ensuring the customer was more than satisfied.
3.
I was helping a customer in plumbing with a tub and I asked them what they were looking for so I told them I would do some research and I would get back to them welll I looked some up and I told them the prices and different options they said they would get back to me and shortly later they got back with me and asked me if this one would be good iand they bought it.
4.
In a past job I had running a bread route a situation arose a couple of times where I would be short of product due to higher than expected sales. I would call a fellow co-worker on his route to see if he could sacrifice any product without hindering his customers or sales and ask to transfer it to me. In these cases I would meet up with him and go back out to the store after normal receiving hours to get product in their store for customer sales.
5.
Had a damaged cabinet come in for a customer so when the new one came in, I delivered it myself.
6.
A customer came in to the store and had trouble installing his shower I went online and spent some time looking for a video that showed him step by step how to install and then made sure he was comfortable that he could install and told him if he needed anything to give us a call and we would help anyway we could.
7.
Man was in the dog house with his waie so me picked out a beautiful bunch flowers and I wrapped them up really pretty.
8.
I was with another customer in store and had another costumer on the phone asking about patio furniture, but she also wanted to know about the sales that we had going on. I asked if I could call her back when I was done with the in store customer. I called her back at home and provided her with the information that she was looking for, upon that she came in the next day bought some patio furniture and also let me me a customer compliment.
9.
I had a customer come in that his cell phone had been shut off. I called the cell phone company to find out what happened. There was a mix up with the cereal numbers with his phone and another. I called three different places and researched the issue. At the end I had the customers phone working agin with extra minutes put on his phone for his trouble.
10.
I had a customer that came in wanting an item that we did not sale in the the store. I told the customer about the atg store, and we looked for the product and found exactly what the customer was looking for. I ordered the item and had it shipped directly to her home. She thanked me and was verry satisfied.
11.
A customer wanted a specific winter coat we did not have in the store. I went to the computer at the store and ordered the specific item she wanted and made sure she was satisfied before walking out of the store. I made sure the item shipped directly to the customers home.
12.
A recent time would be when a customer came in wanting to place a corsage order but had no clue what she wanted. I helped give her suggestions and showed her pictures till she new what she wanted.
13.
I went in to work extremely early to finish work that would effect the clients ability to wait on customers.
14.
Sold product, add on sales, actually visited the customer at their home.
15.
I had a customer who came up to me while I was working in the plumbing department and was looking to re-do their bathroom and had a lot of questionsd. I went above and beyond by immediately explaining the PSI program to the customer and setting them up for a lead in the system to speak with our PSI associate as well as assisting the customer find the exact product that they needed and saving an order in the system of all the item numbers of all the products they wanted so that when the PSI associate sat with them they would be all set and it would go quicker.
Question 9 of 34
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
I would tell that customer I apologize for the wait and ill be right with you and if there is antyhing she/he might need.
2.
The task at hand is taking care of that customer, when finished then complete tasks.
3.
Bad press can hurt a companys image. I would tend to correcting what was wrong with the customer, then return to my task and make my manager aware of the situation.
4.
Ask the customer what the problem is try to figure out a soultion.
5.
Stop my tasks and listen to what the customer has to say.
6.
Stop and listen to customer and try to turn it around by giving good service.
7.
It depends on the task, I would put the customer first.
8.
Stop your task and ask what can I do to fix the problem.
9.
I would put the task that I was working on to the side at that moment. And makes sure that I was able to answer or guide the customer to a happier solution.
10.
I would drop what I was doing and deal with the customer issue. With social media such as face book and twitter, If a customer leaves the store angry it could do a lot of damage to lowes reputation as well as hurt sales.
11.
I would ask the customer if there was anything I could do for them, then explain to them I will be with them shortly.
12.
I would stop all other tasks and focus completely on the customer. I would sustain eye contact with the customer and understand why they feel the way they do. I would do whatever I needed to do to make that customer happy.
13.
Stop tasking immediately, listen carefully, speak in a kind even tone, and resolve the issue.
14.
The customers always come first. I would set aside my task and give the customer my full attention. After I resolved the situation I would get back to my task where I had left off.
15.
I would immediately stop what I was doing and assit the angry customer the best to my abilities. I would apologize to the customer for their inconvenience and do my best to fx th issue.
Question 10 of 34
Why do you feel you will be better suited for this job than the rest of the applicants?
User-Submitted Answers
1.
I continually provide my customers with up to date knowledge on info about products and information on promotions from vendors and Lowes to support the customer with everything they need in the purchase of their prooduct.
2.
I have the drive, knowledge and excitement to administer and manage in a fast paced environment.
3.
With past management experience in retail and in industrial environments, I am knowledgeable of situtations envolving vendor/customer and customer/vendor. I acknowledge the chanllenges that come with being a manager and am prepared to take on these challenges to assist my team in becoming a strong knowledgeable team in areas of customer service and department performance. Both of which will ensure repeat business which will increase overall sales.
4.
Because I have a lot of drive and committed for success.
5.
I am currently in the position at my store and I feel that I am a strong assest to the department and I am consistently learning and molding myself to be better employee everday.
6.
I am a team player, flexible, patient, will go out of my way to make a customer happy, and will make sure I have the extra knowledge to offer them the best possible experience.
7.
I currently have 3 years experience in the department im applying for and I have played the role of deparment manager many times. I am considered a fill in for when a department manager is gone, I help with the work load. I am also a team player and help out in anyway I can and I have alot to bring to the table.
8.
I am a customer oriented person. I have demonstrated in past jobs that I will go above and beyond to ensure customer satisfaction. I have the drive and passion for this kind of work that not many others can match.
9.
Like I mentioned before, I have been working in the store for a couple of years now. I also have a background in interior design and space planning.
10.
Because I have a sense of commitment, dedication and prepared to work hard to achieve my goals and believe I have the skill to accomplish them.
11.
I started to work for Lowes in 2010, and since my time working with Lowes I made it my goal to learn everything possible that is needed to manage the front line. I feel compatible applying to this position now because I feel I have reached that goal.
12.
I feel that my experience working in several different areas of the store will be an asset . I have an understanding of how installs work because I work so closely with home decor and flooring.
13.
Many year of retail knowledge and customer service to back it up.
14.
I have observed learned, trained and I am ready to excute the skills learned to reach the next level.
15.
I take my jobs very serious. I retain the information well. I have high standards for success. I believe I will b a success.
Question 11 of 34
Tell me about your experience in working in retail?
User-Submitted Answers
1.
I have a total of 3 years.
2.
Overall most people enjoy the shopping experience, the excitement of buying a new pair of shoes or a power tool. I like to play a part in seeing their ideas come to life be it painting a room, tiling the bathroom or building a play set. It has been very rewarding helping customers.
3.
I worked at a lumberyard for 5 years. More recently, I ran kitchen remodels for home depot.
4.
When I was 15 I began working at the Post Exchange, which is a retail outlet for the military. At 19, I became the department manager of mens, boys, shoes and womens lingerieat WT Grant Co. I Managed coworkers that were much older than I, but had respect from everyone. My departments always had a positive influence on sales for the store. I have done everything from pumping gas to grooming dogs managing a marketing department. My desire to excell is evident in my positions as managers.
5.
Worked in toy store for several years waiting on customers and stocking.
6.
Very task oriented, customer sales and focus driven, very well organized, managerial role.
7.
I was a grocery manager at age 18, and had the responsibility of ordering all grocery stocked products in our store. I got to understand how shrink works and profit margins for the store were important. The experience of knowing the importance of rotation and proper merchandising goes along way in boosting sales and ensuring customer satisfaction.
8.
I started working with retail in 2010 and I enjoy coming to work every day, simply because I know I am going to get the chance to interact with customers. I love to make the customer happy by providing the assistance needed. I enjoy working with co working, and making their days pleasant and helping the provide tope qualith customer service.
9.
I worked two years at rite aid and 5 years at walmart. I started out as a part time cashier and worked my way up to assistant manager in 3 years. My enthusiasm to learn and face new challenges has resulted in my quick rise within walmart. I will to bring those same qualities to lowes.
10.
I have learned so many things and I enjoy going to work every day because I know I am going to be that one person that make a difference for having satisfied customers.
11.
Retail makes me happy. I believe that the people you meet while out shopping make a difference. I love being that person to make people happy.
12.
I worked in a family hardware store.... Much smaller than Lowes.
13.
I have worked in retail for over 10 years. My position has always been as a salesperson, helping customers complete projects. I am very comfortable helping people outside my own area of expertise, as the entire store is a sales floor and you can help a customer in any department.
14.
I have worked in retail for over 10 years. I am very comfortable helping customers and working with employees at any level, in any area.
15.
I have been working in this type of job since I was very young and it is never the same except for the customer always comes first.
Question 12 of 34
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
Never came up against a rule that made me dislike it.
2.
Was not a time when I dislike company rules they are put in place for a reason.
3.
Asked management the purpose behind the rule.
4.
I did not like the return policy because I and some situations I knew merchandice were stolen. I discussed the situation with manager and She taught me to be more confortable with the policy.
5.
I never disliked rules rules are there for a reason.
6.
I believe that all rules a set in place for the greater good of all associates and not just the individual.
7.
I have never disliked a companys rule if the rule is enforsed I adbide by it and teach others to abide by it as well.
8.
I did not like the rule of keeping the fitting rooms unlocked for customers to use at will. I continued to use the proper chain of command in voicing my opinion and I was a contributing factor to getting that rule changed.
9.
When they risk employees health over the business.
10.
The job that I had consisted of a lot of travel time and I had to take some trips by an airplane, which I was not very fond of.
11.
Company rules of wearing certain clothing, I didnt think that was acceptable but to a certain extinct.
12.
When they change the rule to where safety glasses all times on the production floor instead only working on machinery. But right when you think about it .
13.
Being removed from bonus drawing because of vacation day.
14.
I never had problem with company rules but realize we may not always agree 100 percent about the rule but it is company policy and the rules must be followed.
15.
I have always been open to company rules - they are made for a reason.
Question 13 of 34
What is your best personal trait?
User-Submitted Answers
1.
Willigness to help others.
2.
My ability to multi task with felling overwhelmed.
3.
Dependable - if you ask me to do something and I say I will, it will be done.
4.
An interest in helping others achieve their goal.
5.
My best personal trait is my personality. Management has alot to do with being personable and listening to your associates needs and ideas. If you are able to help them better their selves with a little guidance this will help increase moral and sales throughout the department.
6.
Passion to succeed. I believe hard work and desire will take you wherever you want to go.
7.
I am extremely reliable, so if something needs to be done, I make sure it is complete and on time.
8.
Teaching others how to become the best at what he or she is doing.
9.
Being a very engaging person, and getting people to work as one or working as a team.
10.
I am a hard worker and very detailed orient when it comes to my work.
11.
My dedication to see through any task I am given, be it for a customer or a side project.
12.
I like most all people and enjoy listening to them.
13.
I would say my best personal trait is my work ethic. I take pride in knowing that people can count on me to get the job done. I also think that others work harder if they see someone in a position of authority roll up their sleeves and take care of business.
14.
My best personal trait is finding a way to relate to people and finds what motivates them.
15.
I find it easy to find a way to relate to all types of people. I find that customers like to work with salespeople they feel they can relate to.
Question 14 of 34
Where do you see yourself in the Lowe's organization in two years?
User-Submitted Answers
1.
Learning in all the different departments and hopefully moving up in the company.
2.
Learning in all the different departments and hopefully moving up in the company.
3.
Learning in all the different departments and hopefully moving up in the company.
4.
I have been busy to even think about it. But I hope to gain a lot of experience.
5.
Maybe being a garden specialist and maybe some day garden manager.
6.
I see myself having moved up within he company in any facet, and still providing great customer services to our customer.
7.
I see myself furthering my career by obtaining Administrative Department Manager.
8.
I hope to gain more knowledge and advance my resposibilities.
9.
I hope to see my clientele base built to where I can expect many referrals from past customers.
10.
Still with Lowes taking on more challenging tasks or projects.
11.
Building my clientele base and increasing my client referal base.
12.
Open to all option to help gain knowledge to serve the customer.
13.
Learning more about other departments and hopefully moving up in Lowes.
14.
Continuing to learn as much as possible and making myself more and more of an asset to continue my career.
15.
I see myself working hard and trying to move up in the company by showing great dedication and effort.
Question 15 of 34
How do you define good customer service?
User-Submitted Answers
1.
Well an organization is able to constantly and consistently exceed the needs of the customer."
2.
Listening to the customers needs and wants and seeing the project through the completion.
3.
I believe to define good customer service you would have to have good communication skills and just build a good relationship with the customers.
4.
I define good customer service by using the impact model.
5.
Going out of your way to satisfy the customers needs and wants.
6.
By making a customer feel like they are your number one priority. Listen, understand, and assess what the customer is looking or asking for. Your customer is the reason you are doing what you are doing. They need to feel comfortable with you and your company.
7.
Listening to the customer and giving them what they need.
8.
By greeting the customer with eye contact asking question and help them complete there shopping list.
9.
Being knowledgeable about the product that we a selling, and being personable with every customer from the easy going to the disgruntle ones. But yet still providing personable customer service to all.
10.
Treating customers with respect, listining, learning and solving.
11.
Creating a good relationship with our customers. Making sure no questions go unanswered.
12.
When a customer leaves happy with no doubt in their mind of what they just ordered.
13.
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
14.
Good customer service is making sure a customer leaves with everything they need for their project and a positive shopping experience. If you take care of somebody once you have an opportunity to create a life long customer.
15.
I think good customer service is always keeping in mind what the experience is like for the customer. You have to alway pretend the customer has a sign hanging around their neck that says, "make me feel important"
Question 16 of 34
What steps do you take to solve a problem?
User-Submitted Answers
1.
First I would identify the problem, then I would see who it involves, then if it involves a coworker I would confront him and ask if everything is okay and try to go from there.
2.
Identify, talk it over, impliment, follow through.
3.
I I would speak to my manger.
4.
If its with an individual I speak to them, if its with a project I reexamine the action plan and determine where the issue are and correct them.
5.
First and foremost is to listen. You have to know and understand what the problem is before you can take steps to resolve it. Once you know what the problem is then you can take the appropriate steps to solve it.
6.
First assess the root of the problem and figure out the best to approach the fix.
7.
I first try to start at the foundation of the problem, from there working my way up until problem is solved.
8.
I listen to the situation to beter understand it and then I solve the problem.
9.
Stop, listen, make eye contact, understand the problem, make the customer comfortable with me, and do whatever possible to solve the problem.
10.
If for a customer, I listen to what they have to say, ask questions to help identify the issue and possibly the solution, provide the assistance myself or through another associate by any means possible. If I cannot get the answer for the customer I will refer them to someone who can.
11.
Find out the problem, prioritize the problem, and investigate any unknown factors to resolve the issues.
12.
Listen, ask open ended questions, make suggestions use examples of similar situations and how they were fixed.
13.
First I identify how the problem happened, who is involved, etc. I talk to the people involved to hear all sides. Then I find a way to fix the problem, by making a plan, talking with others involved to get their input for a solution, do some brainstorming. Review the options available to resolve, then carrying out the chosen plan by putting it in writing for the team, and checking back to make sure everything has been addressed.
14.
The first step in solving any problem is to identify what actually needs to be solved. From there I look at my different options and choose the most effective and time efficient method.
15.
I look at what the problem is and try to find out what caused it by talking to the people involved, looking at records, documentation, etc. I then try to come up with a plan to resolve it by correcting what caused the problem in the first place, and by talking to those involved to get their input, if necessary. I put an plan in writing and follow up with it to make sure it was completed. Then put measures in place to try to prevent it from happening again.
Question 17 of 34
How do you expect to make a difference at Lowe's?
User-Submitted Answers
1.
By being an employee that people can look to for results.
2.
By providing customer service that is second to none. I want when a customer thinks of purchasing anything related to home improvement the only place that comes to mind is Lowes. To treat customers the way you would want to be treated so they feel at home and will continue to give you their business.
3.
By giving great customer service by treating customers with a friendly helpful attitude and having the knowledge of our products.
4.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
5.
My leadership abilities and enthusiasm for the job will be an asset to lowes. Being there to help associates and department managers drive sales will be a great benefit financially to lowes.
6.
I expect to give every customer top rated customer service as well as train others to do the same. I expect to train every one to be a lowes group that works as one.
7.
We all know what bad customer service is. I believe in a good customer experience, not just customer service. I listen to the sustomer, I ask probing questiosn to learn more about what they are working on so I can provide them the best service.
8.
I always go above and beyond to make sure every person I come in contact with is happy and will return to our store again.
9.
To make the work environment a happier place and make sure my customers leave knowing they got what they wanted.
10.
Use my knowledge from maintenance to help customers.
11.
With my eagerness to help, and my always friendly attitude.
12.
I expect to make a difference by providing superior customer service while being a top tier sales specialist.
13.
I have noticed low moral on the front end of the store. I realize that this is a hard area to keep staffed and that we are constantly getting new employees here. It would be my goal as department manager to isolate any potential problems and correct them before they get out of hand. I feel that I know how the front end should function and that I have the ability and necessary skills to get it to that point.
14.
I expect to be a role model for my coworkers as I never settle for mediocrity. I am always in a mode of seeking sales making opportunities.
15.
By using my leadership skills to help develop current and new employees.
Question 18 of 34
Why do you want to work at Lowes?
User-Submitted Answers
1.
Why do I want to...(what)... At lowe's.
2.
I admire the company and feel that my skills would be a good fit for the position.
3.
I feel im a people person and enjoy helping people make the right decesions in there purchase.
4.
Customer service and being on the sales floor.
5.
I feel like I can help the company to grow.
6.
I am currently an employee of lowes and I want to continue to work for Lowes because I love this company and what they stand for.
7.
It is a great company and offers a great retail experience.
8.
Great company to work for that has good benefits and will help me improve to start my career with a company that is I the abc industry.
9.
I want to contribute my skill set I have learned from past work to help Lowes grow as a company. To be a part of a team environment that puts the customer first.
10.
I would like to learn and be an empoyee in such company.
11.
I have been with the company for a few years now and would like to continue to grow along with Lowes.
12.
For the experience that lowes can give me and room to grow with the company.
13.
I want to be part of the team and gain experience.
14.
Because am a person people can look to for results.
15.
It is the second largest home improvement company and I have heard it was a good company to work for.
Question 19 of 34
How well do you handle customer complaints?
User-Submitted Answers
1.
I would begin by calmly asking the customer to explain the concern he/or/she has and let the customer know that I will most deffinately spread the word to the other employees as well as the management. I would also let the customer know that their input is very much appreciated and that we appreciate their business.
2.
I handle customer complaints very well.
3.
With care and responsibility. When a customer is not happy or satisfied with something I feel I should do what ever I can to correct the situation. Stay calm, listen to their complaint and then take the steps to correct the problem.
4.
Need to focus on what the problem is and try to come up with a solution.
5.
I do very good job of listening and expressing myself with a positive attitude. I turn most customer complaints into compliments by helping the customer and turning their frustration into a positive shopping experience with lowes.
6.
I handle complaints well. I believe listening is the most important part of dealing with customers. You have to have the ability to see a complaint from yours and their point of view to properly assess it.
7.
Listen to the customer, Let them know what you can do to correct the issue if you can and that you will pass the info along to management.
8.
I handle every custome very well, simply by listening to the customer, understanding the situation, and solving the problems either by elplaining the rules or just changing out a product.
9.
I took them as a learning experience to help me better serve the customer.
10.
I feel I am very good at handling customer complaints. I patiently listen to the customer so I understand their issue. I then let them know that I care and do everything I can to reminded their issue so that the customer leaves with a very positive opinion of walmart.
11.
I handle complaints very well, simply by listening to the complaint understanding the complaint and solving the complaint.
12.
I handle them well. I listen to what the customer says, identify the issue and come up with the best solution to their issue. Most times it is just something simple that we can do. Such as perhaps a wrong paint color that just needs to be fixed.
13.
Listen to see if there is something I can do to improve or fix the complaint.
14.
Really well. I am able to resolve most customer issues myself. We have experts in certain areas; I use those experts to help customers. If necessary I involve a manager.
15.
Very well. Every complaint is a relationship that is born.
Question 20 of 34
You have been out of work for a while, what have you been doing?
User-Submitted Answers
1.
Support my spouse and taking care of the kids while she finished her schooling.
2.
Looking for work and volunteer in the church and community.
3.
Looking for work everyday and going to different companies and giving them my resumes.
4.
Working on my computer skills reading, taking typing test and working on my spelling.
5.
Getting family matters in line while filling out applications for jobs.
6.
Probably thinking about work while enjoying my time off.
7.
Resting. I worked 80 plus hours and me and my wife took a vacation.
8.
Auto restoration and working at my own antique store.
9.
Keeping up on trends and ideas so that when give the opportunity I will be on my game.
10.
I have been being a home maker and doing a lot of hobbies.
11.
I have been actively looking for employement and enjoying time with my family . Fixing my house and yard.
12.
The only time I was ever out of work was due to a temporary layoff and I went back to work.
13.
I have been running my own business. I now have my step son to operate that business.
14.
I took time to be with my children when they were born and we also moved to Germany for 4 years. My husband was deployed 3 times so I felt it was more important to stay home with them.
15.
Earning my degree and furthering my study in science..
Question 21 of 34
What do you know about working in retail?
User-Submitted Answers
1.
Customer service comes first and foremost.
2.
Alot of product knowledge and customer focus.
3.
I know it takes an outgoing personality and a strong ability to listen to and balance company needs with customer needs.
4.
I know that it takes a whole lot of patience.
5.
Customer is always first. Happy customers are repeat customers.
6.
I know how to sell merchandise, I know how to give the best customer service to my customers as well as my.
7.
I know how to cut keys mix paint cut mini blinds, and very good product knowledge of plant and garden products in general.
8.
I know that working in retail one have ot give exceptional customer service, by recpecting the customers needs and time.
9.
Customers come first. They are the reason for me having a job.
10.
Retails is all about sales and making the customer happy.
11.
Working in retail requires excellent interpersonal skills, effective time management, cash handling, the ability to handle pressure and problem solving make for a successful retail experience.
12.
I know that taking care of the customer is the most important thing. And in retail good customer service comes in lots of forms. From your every day interactions with people to simply making sure that the products they want are available for them to buy.
13.
I have worked in retail for over 10 years, so I have seen almost anything and everything.
14.
A lot I have been doing this type of work for years and in order to stay in this type of business you need to be a people person and willing to go the extra mile for that customer.
15.
I know that we have to make sure the customre is satisfied.
Question 22 of 34
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
Training new employees, excellent as they were able to start performing daily task as well as learn new. Which ultimately contribute to great sales.
2.
In the military I was put in charge a few times of conducting last minute safety briefs, map productions, and intelligence information to fellow Marines before heading out in training or real world conflicts. I utilized my assets and Marines under me to assist me in getting all the information I needed to complete the task.
3.
I am always being told to be a leader in my department. Things run fairly well.
4.
I was the order clerk in garden center and was tasked to order for a customer wedding the out come was a beautiful wedding.
5.
Last year when our boss was out of town and the manager had a day off I was the next one in charge of the store. So I had to step up and make sure all orders were made and delivered and that the end of day closing was done correctly before going home.
6.
I was team leader for hurricane response team in my area, we were very successful in getting the client up and running.
7.
When I first took the position of department manager, I found that my team felt neglected by previous management and had a negative outlook for the goal of the department. I found that setting the example of how to be is one way to turn that around... Also, I talked to the employees to see what was making them feel that way, and it was lack of recognition. I found that by recognizing even small accomplishments, they would do more to get more recognition. The key to being a good leader is knowing your people, and finding what motivates them. You have to show them their role is on the team, and how their achievements contribute to that goal.
8.
By summiting an action plan on cross training employees within my deparartment. Outcome was a success.
9.
I have been a leader many times and the outcome has always been good. I love to help others get to where they need to be in a job.
10.
At one time I was a substitute teacher. I had to lead many students on a daily basis. The students I taught were not from affluent families all the time . Many had large challenges. I needed to motivate them to learn, to be well behaved, and to enjoy the process. I had 30 days for each class I taught long term. I had a class that no other substitute would take. Kids who pushed the limit. I earned their respet, got them from d and fs on simple spelling test to a and cs. From a class that no one wanted to a class a teacher was proud of. I went back to watch them graduate to middle school I was so proud of these kids.
11.
I was being a leader when I had to train the now department manager in home decor. She really didnt know what was expected and I did because I had been there for 3 or 4 years. It felt awkward because it shouldve been the other way around. But it was an experience for me..
12.
I have been filling in as Head Cashier and have received positive feed back from managers and coworkers.
13.
I trained fellow and new employees on front line cash registers and job responsibilities. Satisfying to enable people to learn as much as they can to assist with the stores overall sales. My lowes, credit cards, customer service.
14.
We were having trouble with side seals on a trash bags. I call the operator together and brain storming deferent tasks to a solution.
15.
I had to be a leader multiple times when we received new employees. I would show them how to do things to complete there tasks.
Question 23 of 34
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
I took care of the task that were most essential first and worked on it all day untill the task was complete and made sure next time I used better time management.
2.
When zoning, there is not always enough time to pull product from the back of the shelf to the front so I do what I can and create a fully stocked shelf by sometime pulling just one item to front face the shelf.
3.
I had this issue arise once on a route with a truck breakdown. I had to prioritize my customer base as far as sales and location to get what product I could to larger chain stores to merchandise.
4.
Well basically what had to be completed when? I always make sure that the customers are taken care of before the department tasks are complete.
5.
I asked for help from others in my department or asked the ASM on duty to get me a little help in completing my tasks.
6.
I do the most important task first, then I tell the next Head cashier that I did not get to finish the task and ask if he or she can finish the task.
7.
Made sure the easier and the most important of the tasks were done first.
8.
Always the highest priority first, or the most complex.
9.
Sales, follow up with customers purchases (order management) are at the top of the list.
10.
Development a game plan to complete all tasks by the deadline.
11.
I always make a plan out what I will be working on and allow myself a certain amount of time to get it completed from the most important to the not so important tasks.
12.
I made sure that the biggest of the task was completed and done the best that I could at that and then when the next associate came in I let them know what else needed to be done.
13.
A the end of the day I create an action list of items that must be complet the following day and the order in which they must be completed. I always put customers phone call, emails first and then order, sale or quote processes second. The person to person task is always first.
14.
Do the ones I new how to do and work on the other with help from our team.
15.
It all begins with chain of command. There are things my boss needs to be executed first. Of course in between making sales and helping customers I have used my managing skills to my advantage. If theres something my team can do while I work on my bosses task then that makes it easier.
Question 24 of 34
What would you do if a coworker asked you to help you steal?
User-Submitted Answers
1.
I would take no part in the act and directly talk to the manager and adress the issue.
2.
I would go to my human resource manager and talk to them in confidence they will take things in the direction that needs to be take in order to have the issue resolved.
3.
I would tell that co-worker's supervisor. Stealing is not an option.
4.
Just by providing the best customer service and teaching others to do the same. Selling products as well as tecahing other to be the best sellers and tecahing the how sell add ons.
5.
If a coworker asked me to help them steal, I would report it to management immediately.
6.
I would go to the Supervisor immediately and let that person know that as well.
7.
I would not do it and try to convince them not to do it also.
8.
I would refuse to help and notify management of the employees intentions.
9.
I would not do it, and get with a manager or HR to take care of the matter.
10.
I would tell them no and immediately go to the store manager or loss prevention manager.
11.
I would report them to my loss prevention associate.
12.
I would tell that employee to never ask me that question again and I would explain to him if I catch him stealing I will turn him into management.
13.
I would immediately explain the implifications of their actions and why their choice would not be a good or smart one at all. I would also notify my LP team and superiors of my concerns.
14.
I would immediately report the situation to our HR Manager and or LP. Giving them as much information I had on the threatened theft.
15.
I would explain that there are a lot of consiquences to doing such thing and that I would never help them. And then I would inform the store manager and Loss prevention.
Question 25 of 34
When was the last time you contributed to a team effort and what was your role?
User-Submitted Answers
1.
I was working with my coworkers and I helped them with there efforts to bring up all of our productivity.
2.
As a Peace Corps Volunteer I was continually involved in helping others find ways to work together to achieve a goal.
3.
My last team effort was to get everyone on the same page over current issues we were having with the department. Being short staffed causes issues such as coverage, work load, and so on. With that being said I had to stand up to the plate and change my scheduling around so that I would be in the area to help serve customers and take care of their needs.
4.
I work in the Kitchen and Bath Department, so working as a team effort is a daily occurrence. I usually end up leading the team in the task at hand.
5.
When there were a lot of customers and was shorthanded. Where ever I could to complete the tasks as efficiently has possible.
6.
Lots of customers at the counter and shorthanded so I jumped in where ever I could to get the tasks done as efficiently and quickly as possible.
7.
Two monyhs ago I was appointed captain over the internet bay. Each day I get to work, I ask the opening head cshier if he or she has audited the Internet bay. If he or she says yes I double check, by taking the internet report and checking to make sure all merchandice are staged in the assigned bays. If I find something that a Head cashier missed I take he or she to the staged location and ask he or she to show me the items., then I help them to correct the mistake.
8.
I helped put up a display of shower curtains . I worked along side my boss who wanted my input . The display looks great and sales are up on those items.
9.
Setting up easter lily display I set up the table with all the pretty table clothe to set the tone of the easter display.
10.
Being a store trainer for In-N-Out. Properly training the associates to In-N-Out standards.
11.
I am currenytly captain of the internet bay. My role is to make sure everything that needs to be pulled is pulled and put in the correct location. I have to make sure the items that are located in the internet bay are taken out as well as the recepts cleaned from the internet folder.
12.
I helped with inventory for another store. I was the counter.
13.
Working for the cash office I recently I had to get involved with a situation that had caused a shortage for the company. I ran across a sale done in error through miscommunication in the install office. I spoke with the directly involved parties to find a solution for all parties concerned including installers. We worked together and found the information we needed to get a resolution to the issue.
14.
I was on a team to re brand a bank that was bought by the bank I worked with, I was asked to work on a special pair of banks on my own.
15.
Yesterday. I was helping a do it yourselfer with some hard wood flooring. I think took him to tools where I enlisted the help of another associate to help demonstrate the a table saw he planned to use. I probably could have gotten some of the information from the box or the internet but the tools associate was able to relay some personal experience with the product that really made a difference.
Question 26 of 34
If you found a twenty dollar bill in the parking lot, what would you do?
User-Submitted Answers
1.
Pick it up... Turn around and go back into the store and spend it.
2.
Pick it up, walk back into store turn it into customer service desk.
3.
If the company had a lost and found or manager responsible for these kind of things I would turn it in so if a customer came back looking for it we would have it to return.
4.
Turn it in to customer service tell them I found it in the parking lot.
5.
I would look to see if I seen around that could have dropped it, and if not donate it to a promotional cause the store has going on at the time.
6.
I woult take to customer service and turn it, make sure it was taged by putting the location it was found, time it was found and day it was found.
7.
Turn it in. The money could belong to a customer or a fellow employee.
8.
I would take it back into the store, and turn it into the customer service desk.
9.
Turn it into customer service if loss prevention was not in the building.
10.
Turn it into customer service and ask them to put it in an envelope with the date and time and location the money was found.
11.
Take it back into the store for there lost and found.
12.
I would go to the service desk and ask the associate if a customer had asked if anyone found any money. If not, I would put it in petty cash and use it for the store or to surprise an employee that has done something above and beyond the call of duty.
13.
Not sure, but I would look around to see if somebody nearby may have dropped it.
14.
I have found money before - I take it to customer service / lost & found.
15.
Pick it up and bring it back in the store, it is to be kept in the change drawer/safe for 30 days and if not claimed the deposited into the employee relief fund.
Question 27 of 34
What department at Lowes would you enjoy working in the most?
User-Submitted Answers
1.
Any, all have the same goal, to increase sales.
2.
Tools would be my primary strength, followed by lawn and garden due to my love of machinery and the outdoors.
3.
I would really like working in the Seasonal/OPE area.
4.
I want to keep my career within the Administrative Department.
5.
Garden center. I love the fast paced, task oriented style of work out there. It really keeps you sharp. Working outdoors is a bonus.
6.
Dont have any specific area but I rather not work in seasonal and plumbing.
7.
Kitchen Cabinets. It combines my design, creative, selling and customer service skills into one.
8.
Tool department, been working with them all my live.
9.
I would enjoy any of them, helping customers and increasing sales is what matters to me the most.
10.
I think Tools and Hardware would be a perfect fit for me especially being new to a department manager position its size is not overwhelming and will very easy for me to grasp the ins and outs quickly so I can best provide for my employees and customers.
11.
Just about any department paint is a favorite then flooring.
12.
Flooring. I know the department and know I can bring a lot of energy and knowledge to the department.
13.
I could work most any department except plumbing, electrical. And lumber.
14.
Kitchen cabinets because I love the designing program and getting to see the final project and there are so many possiblities.
15.
Any department that allows me to use my problem solving skills.
Question 28 of 34
How well would you say you know our departments and what we sell?
User-Submitted Answers
1.
I am very knowledgeable in tools, lumber, hardware, and lawn and garden. I would need a little work in electrical, plumbing, and possibly flooring department.
2.
Fairly well in know my way around the store pretty good.
3.
I have extensive knowledge of my department and what we sell.
4.
I know the department very well and I know we sell top quality merchandice.
5.
I know the departments very well because I am a frequent shopper there.
6.
I know all of our departments layouts very well. I know the experienced staffs of each department and their strengths. If I am unable to assist on technical questions I know ho are our team members wo can assist me with the customer. I operate that I must get the customer the right answer, not the answer right now.
7.
I know every department and were everything that we sell is except for Hardware.
8.
Me and my wife are her twice a week or more so id say pretty good.
9.
I would say that I know appliances the most and most of the brands you sell.
10.
I am pretty familiar with the departments at Lowes since I shop their quite often and I know what products you sell.
11.
I have a vast knowledge of each department and the products that we sell In each of them that I continue to strengthen with the help of training modules and the associates from each department I can gather a lot of helpful knowledge to make me a stronger and more knowledgeable manager.
12.
I think I know the locations of our products as well as anyone else in the building.
13.
I know lumber and plywood products. Some items in electrical and plumbing depts I am not familiar with.
14.
I know the departments decently. Some much better than others.
15.
Since my husband and I do sub-contracting work; lumber, plumbing, kitchen, bath, paint, electrical, landscaping, patio, tile, carpet. Mostly all home improvement areas.
Question 29 of 34
Do you shop at Lowe's?
User-Submitted Answers
1.
All the time. I get made fun of because when some says lets go shopping I think Lowes, they think Macys.
2.
Because all the employees are very friendly and helpful and all around fun people and always smileing.
3.
Yes, this is where I came to replace my water heater, got my paint for my room and GFI lights for that room.
4.
Yes. I purchase all my home maintenance supplies her as well as all my outdoor garden supplies. And as anyone knows, I spend an enormous amount of time in my ever expanding gardens.
5.
I shop at Lowes all the time for things for my home.
6.
Yes constantly, which also helps to education me on product location making me able to better assist customer needs.
7.
Yes from time to time when I have a project at home.
8.
I buy all my needs at lowes from lumber to swamp cooler parts.
9.
Yes, I come to lowes almost every time I do a project.
10.
For everything I can, you should always support the company you work for.
11.
Yes I do in facti was her looking for a electric fireplace.
12.
Yes I do in fact I was looking for a electric fireplce.
13.
Yes I do; actually one of my favorite items to shop for is in the kitchen and bath department, where each brand has great durability and sleek and modern styles.
14.
I do because Lowes has what I need when I need it. Its the closest store to my house and Ive never had any bad experiences when shopping here.
15.
I am a frequent shopper. I often come here to buy wood, hardware cloth, and storage containers as well as plants and gardening supplies when spring comes around.
Question 30 of 34
What do you know about Tools?
User-Submitted Answers
1.
I can be a resource to an extent if it involves great detail I would get employee in the area involved.
2.
I have a good understanding of tools and what each tools can do a drill drills and saw saws ... In genenral always ask the customer if they have the right tool for the job and if they dont get them the right one by asking detailed questions.
3.
I am a novice in the knowledge of tools I know enough about the basic household tools.
4.
Being a DIYer I am familar with basic tools and uses but I am learning all the time.
5.
I know metric and standard sizes, amperage ratings, and what tools are needed to complete certain jobs. I know how to point a customer in the right direction to what it is they need to get their job completed.
6.
Basic diy stuff like hammers screwdrivers and wrenches and thing like that.
7.
I have a good knowledge of the usage of most tools.
8.
I have a basic knowledge about tools general functions and uses.
9.
I have purchased and used all types of tools on the job and around the home.
10.
I know that tools are what customers need to complete a job.
11.
I know deferent hand tools, power tools electric and air, saws hand and power saws .
12.
I know a lot about all aspects of tools I have worked with tools my whole life.
13.
A little bit, I have learned from a lot from my husband.
14.
Enough to be able to start in that dept and learn the rest as I go.
15.
Familiar with most contractor tools, but not necessarily how to operate them all.
Question 31 of 34
Why should we not hire you?
User-Submitted Answers
1.
I am dedicated to pleasing customers and to supporting the people who work for me. I realize that in some organizations, administrative and reporting tasks are so important that caring for people must sometimes take a back seat. I have a strong history of success in covering administrative needs, but people are still my number one priority. I believe that only a company that disagrees with putting people first would not want to hire me.
2.
No reason not to hire.
3.
Because im a very hard worker and I enjoy retail and most of all my product knowledge.
4.
I am a dependable person as well as a person that is easy to get along and I have the skills and knowledge needed for this position.
5.
There is no reason why I should not be considered for this position.
6.
Bcause you will be missing out on a good person with great achievements.
7.
I cant think of a reason you would not hire me, I have a lot of knowledge and experience that would be valuable to Lowes.
8.
You should, I am a very loyal and dependable employee.
9.
I am very outgoing and friendly and some people see this as a weakness and an opportunity to take advantage of me. Which also makes it important for me to stand up for myself and make sure the things get down the way they are supposed to.
10.
You should hire me because, you are getting far more value for your payroll dollars.
11.
You should hire me. I will increase sales and productivity within the department and within lowes.
12.
I would hope you would want to hire a team player, example setter, and dedicated employee.
13.
I am dedicated, loyal, creative, focused, customer friendly and team spirited. I would hire me.
14.
The wisest choise is to hire me I am a deadicated employee, hard worker, self motivated . I give 110 % always.
15.
I might make everyone else look bad in comparison.
Question 32 of 34
Name your three best qualities?
User-Submitted Answers
1.
Dedication to Lowe's and their customers and family and God.
2.
Patience, customer service skills and determination.
3.
Reliability, self-motivation and ability to learn and adapt.
4.
Communication skills, exceptional customer service, dependable.
5.
Highly organized, confident, hard-working employee who can take initiative with minimal supervision and quickly assimilates new concepts.
6.
Smile, attitude, and ability to work as a team or independant.
7.
Eagerness to help, dependability and I, m a clean and organization freak.
8.
People person, attentive to responsabilites, and team player.
9.
Detail oriented, professional and good with dealing with many different types of personalities.
10.
Good nature, I always give 100 percent, and I am reliable.
11.
Attention to detail, works great with a team, friendly and outgoing.
12.
Attitude, listening and customer oriented service.
13.
My personality, by dependability, and my organization.
14.
I am patient, I am a very good listener, and I am very good at helping people.
15.
Reliable, good problem solver, work well with others.
Question 33 of 34
Why do you want to work at Lowes over Home Depot?
User-Submitted Answers
1.
Better customer service by far and cleaner store.
2.
It seems like a safer place to work and just a better overall working atmosphere.
3.
At first it was a matter of geography. Home Depot is an hour away. But after two years at Lowes I would choose Lowes because of their focus on the customer as well as their employees. I really feel like part of a family at lowes.
4.
Because Lowes is geared towards the home owner and it cares about its employees and customer.
5.
Because Lowes cares about helping others in time of need such as natural disasters and wanting to make a difference in peoples lives.
6.
Lowes truly places customer service above anything else. They place the right personalities in the right job.
7.
People are more friendly and helpful and the store more organize.
8.
I want to be part of a team that gives great customer service.
9.
I worked here first. Knowing what I know about Lowes I would not consider Home Depot.
10.
The people in general always friendly and knowledgeable.
11.
Previous employees from Wickes joined Lowes after Wickes filed BK chapter 11
12.
Lowes is a great company that not only takes care of its customers, it also takes care of its employees too.
13.
I feel like lowes has the best team members and training programs. I have the best opportunity for advancement at lowes.
14.
Lowes employees seem to be happy with their work, they are helpful and better qualified.
15.
Because they are a quality company. They have good values and customers come first.
Question 34 of 34
Tell me about your last manager, what did you like and dislike about their leadership style?
User-Submitted Answers
1.
I enjoyed my last manager and his style ... He is great to work with.
2.
She delegated responsibilities and trusted that I would complete my tasks with great results. I wish that she would have had additional time to discuss marketing plans.
3.
I liked that the manager showed great leader ship. I did not like how intimidating he was.
4.
Liked that he empowered and backed employees. Disliked that he was spread so thin.
5.
I really liked having some input on product placement and merchandising. I disliked not always having clear cut goals on projects. He sometimes would over work himself instead of delegating some tasks.
6.
Ryan I like that he does want to have your dept looking the best it can. I dislike how he handles some employees if he would work on how he talks to employees a little better I think he go further in the company and become a great manager.
7.
I liked how she kept things fair. Always available to us when problems arouse.
8.
My respect came from her training skills, as well as customer relations, and overall communication skills. Mood swings, either up or down, so I would try and elevate her behavior. The glass is always at least half full.
9.
He is very kind and often puts my needs above my own, but he was bad at keeping track of time and would put things off for as long as possible. That would often put a lot of strain on me.
10.
I liked his ability to plan and execute tasks and assignments, goals, etc, however, his ability to communicate those to the associated was poor. I
11.
I disliked the fact that my manager was unreliable to his schedule and was at times nowhere to be found when he should have been around. Contrary, when he was there he was on top of customer service; greeting every customer through the gates.
12.
My last manager was Mrs. Curry, one of the facuilty members at the Miramar Community Center, whom I had no issues about her leadership style as it was effective and when ever she assigned me to perform a certain task, it was something in which she had confidence in me into completing.
13.
I liked the business relationship that we developed. I felt that we could have communicated better at times.
14.
I once had a sales manager that it was obvious it was more about the money than the customer. The theory has no longevity.
15.
Timely and good direction. N/a.

About Lowes

Lowe's Companies, Inc. is an American company that operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico. Founded in 1946 in North Wilkesboro, North Carolina, the chain has 1,754 stores in the United States, Canada, and Mexico.

As of 2010, the chain is based in Mooresville, North Carolina. Lowe's is the second-largest hardware chain in the United States behind The Home Depot and ahead of Menards. Globally, Lowe's is also the second-largest hardware chain, again behind The Home Depot but ahead of the European stores B&Q and OBI.

The first Lowe's store, Lowe's North Wilkesboro Hardware, was first opened in North Wilkesboro, North Carolina in 1921 by Lucius Smith Lowe (1879 - 1940).

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