Lowes Interview Questions and Answers
1 of 34
1 of 34
How do you define good customer service?
User Submitted Interview Answers
Going out of your way to satisfy the customers needs and wants.
Excellent customer service starts with listening to the customer to find out what they need, providing solutions based upon those needs and achieving those solutions.
listening to the customers needs and wants and seeing the project through the completion
well an organization is able to constantly and consistently exceed the needs of the customer."
I beleive to define good customer service you would have to have good communication skills and just build a good relationship with the customers.
Happy customer through and through and will come back over and over.
Happen a customer with whatever help they need.
I define customer service as the ability to greet someone with a smile, how ask how I can assist them, ask questions about the problem or product they are seeking and then ask more questions to determine the best products for them to use and then make suggestions as to which product is best. And then thanking them for shopping with us.
Building a relationship with the customer. Friendly, helpful, making sure they know you before they leave.
Greeting the customer, making an assessment on what they need. Provide assistance based on their needs. Ask additional questions to see if you can add on or create other sales on additional projects. Close the sale or if they express interest in other project provide the additional assistance and finally thank them for coming in and shopping with us.