1. give a time where you gave someone the wrong directions and upon learning of your mistake what did you do?
I explained and apologized.
Apologize and find right answer, give the right answer and apologize again.
I explained and apologized for my mistake.
I apoligized for any inconvenience, got the right irections and ask if there was anything else I could do
Listen to what the complaint is, apologize for the mistake, find the right information, ask them if they need anything else that they need help with and then thank the customer for allowing me to fix the problem.