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Loblaw Companies Limited Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    
Question 1 of 32
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
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How to Answer
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
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Answer Examples
1.
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.

Rachelle's Answer #1
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Rachelle's Answer #2
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
2.
At Loblaw Companies Limited we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

Rachelle's Answer #1
"I would be very excited about obtaining a role in leadership within Loblaw Companies Limited in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Rachelle's Answer #2
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Loblaw Companies Limited would be a great next step in my career."
3.
What do you hope to learn from this job at Loblaw Companies Limited?
Are you looking to learn the technical skills that will help you learn how to troubleshoot and repair computer issues so that you can one day work in the IT industry? Maybe you are looking to get some experience to help you decide if you want to become a social worker or work in the medical field. Share what you are looking to get out of the experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career!

Rachelle's Answer #1
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Rachelle's Answer #2
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
4.
What do you know about Loblaw Companies Limited? Why do you want to work for us?
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for Loblaw Companies Limited?

Rachelle's Answer #1
"I have researched Loblaw Companies Limited a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
Rachelle's Answer #2
"I want to work for Loblaw Companies Limited because I shop here all of the time. I love your product, and your company culture seems great too."
5.
In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
Do you have examples of displays that you have created? Do you have unique ideas that you can share with Loblaw Companies Limited in regards to their current merchandising? Show the interviewer that you are interested in the creative aspect of creating an attractive retail display.

Rachelle's Answer #1
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."
Rachelle's Answer #2
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
6.
How do you feel about performance incentives?
Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

Rachelle's Answer #1
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."
Rachelle's Answer #2
"I do not require performance incentives, to do a great job; however, small perks are always nice to have!"
7.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.

Rachelle's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Rachelle's Answer #2
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
8.
Personality fit is important to us at Loblaw Companies Limited. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer #2
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
9.
What type of manager brings out the best in you?
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

Rachelle's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Rachelle's Answer #2
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
10.
We have a strong employee honesty program in place at Loblaw Companies Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

Rachelle's Answer #1
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Rachelle's Answer #2
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
11.
How do you like to be recognized for your accomplishments?
We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Rachelle's Answer #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Rachelle's Answer #2
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
12.
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

Rachelle's Answer #1
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Rachelle's Answer #2
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Loblaw Companies Limited."
13.
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

Rachelle's Answer #1
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Rachelle's Answer #2
"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
14.
At Loblaw Companies Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.
Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Rachelle's Answer #1
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Rachelle's Answer #2
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
15.
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

Rachelle's Answer #1
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Rachelle's Answer #2
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
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32 Loblaw Companies Limited Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
  2. At Loblaw Companies Limited we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
  3. What do you hope to learn from this job at Loblaw Companies Limited?
  4. What do you know about Loblaw Companies Limited? Why do you want to work for us?
  5. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
  6. How do you feel about performance incentives?
  7. What type of work environment do you dislike working in?
  8. Personality fit is important to us at Loblaw Companies Limited. How would you describe your personality?
  9. What type of manager brings out the best in you?
  10. We have a strong employee honesty program in place at Loblaw Companies Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
  11. How do you like to be recognized for your accomplishments?
  12. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
  13. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  14. At Loblaw Companies Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.
  15. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
  16. Loblaw Companies Limited puts customer service first. How do you ensure that you always put the customers' needs first?
  17. At Loblaw Companies Limited we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
  18. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
  19. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
  20. Tell me 3 qualities you possess that make you a strong fit for this position with Loblaw Companies Limited.
  21. You will be responsible for a large amount of cash and valuable merchandise at Loblaw Companies Limited. What would your most recent employer say about your character and honesty?
  22. Have you researched our company values? What makes you the best candidate for Loblaw Companies Limited?
  23. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
  24. Tell me about a time when you made a suggestion requesting change in an organization.
  25. Why is this job with Loblaw Companies Limited right for you at this time in your career?
  26. How do you handle a situation where your supervisor does not properly communicate information to you?
  27. We need reliable people on our team at Loblaw Companies Limited. How many days were you absent from work last year?
  28. Describe to me your ideal employer.
  29. How can Loblaw Companies Limited motivate you on the job?
  30. What are your salary expectations?
  31. Do you have reliable transportation?
  32. How do you handle situations that could cause you to be late or miss work?
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