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Lifestyle Solutions

27 Interview Questions & Answers

1.
At Lifestyle Solutions we understand that our market is a competitive one. In your opinion, what makes us stand out from the crowd?
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1.
At Lifestyle Solutions we understand that our market is a competitive one. In your opinion, what makes us stand out from the crowd?
It is essential that you research Lifestyle Solutions Inc. before your interview. Take a good look at their competitors and make a note of any awards or recognition that Lifestyle Solutions Inc. may have received. Be sure to compliment them on what they are doing right!

Rachelle's Answer #1
"Through some online research I see that your reviews are much stronger than those of your competitors. Your product lines are superior, and your reputation for great customer service seems to be unmatched. I am very excited to work with such a thoughtful and responsible company."
Rachelle's Answer #2
"I understand that this market is competitive; however, this is where my family and I have always shopped for our appliance and furniture needs. My experiences have always been amazing, so I would be honored to work here."
2.
In our industry you will communicate with customers of all kinds including designers, builders, commercial companies, and private customers. How will you adjust to the variety of contacts?
Assure the interviewer that you can communicate with a wide range of customers who have varying needs. Talk about the scope of customers that you deal with in your current position.

Rachelle's Answer #1
"In my current position I work with a large range of clients that include walk-ins as well as taking orders over the phone and by email. Everyone has their communication style, and I am confident in my ability to meet their needs."
Rachelle's Answer #2
"I have always had a knack for getting along with a variety of personalities. I have full faith in my ability to adjust to a variety of contacts. I do have some training in customer service and dispute resolution, which I believe will help."
3.
What do you know about wholesale pricing and how we come to a manufacturer's suggested retail price (MSRP)?
The interviewer would like to know that you understand the basics of pricing when it comes to wholesale and manufacturer markups. This knowledge will help you to understand how discounting works when it comes to negotiating with your customers. In this industry, strong negotiation skills can be the key to your success. Assure the interviewer that you are familiar with a variety of pricing practices. Be sure to mention any business classes you may have taken as well.

Rachelle's Answer #1
"I learned a bit about competitive pricing, markups, and successful price-driven promotions when I was taking my business degree. I understand that most companies seek a markup of at least 60 points and can discount from there if they are overstocked or need room for negotiations."
Rachelle's Answer #2
"I am new to retail pricing, and this industry; however, I am great with math calculations as well as negotiations, so I am confident in my ability to pick up the idea of MSRP."
4.
At Lifestyle Solutions we like to hire team members who value customer service as much as we do. What is your customer service philosophy?
When you are in a competitive market such as this, you need to bring your 'A' game when it comes to customer service. Draw on any compliments or feedback that you have received from your customers in the past. Assure the interviewer that you are ready to uphold their customer service standards.

Rachelle's Answer #1
"My customer service philosophy is that you should always say 'yes' or 'I will try.' When it comes to customer service, I avoid saying the word 'no' as often as possible. Even if I can't make it happen for my customers in the end, at least I tried. Many customers have given my supervisor positive reviews on their experience with me. It's always nice to be told that you're doing a great job!"
Rachelle's Answer #2
"Even though I am new to my career in customer service, I can confidently say that the key to great customer service is actively listening and being a friendly individual. I am prepared to uphold the customer service standards of Lifestyle Solutions Inc.."
5.
Do you have experience working with a point of sale (POS) system and inventory management software?
Give the interviewer a brief overview of the POS and Inventory Management software and systems that you have used in the past. You can also list any additional programs that you are well versed in.

Rachelle's Answer #1
"I am an intermediate user in Microsoft Dynamics and Retail Pro. In addition to these point of sales systems, I have 3 years' experience in Paragon ERP."
Rachelle's Answer #2
"I have not worked directly with a point of sale system; however, I am very savvy when it comes to technical systems."
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