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LifeNet Health Interview
Questions

31 Questions and Answers by Ryan Brunner

Published December 28th, 2018 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Wellness     Healthcare Services    
Question 1 of 31
At LifeNet Health, we strongly believe in developing our employees professionally to help them achieve their career goals. What are your ultimate career goals?
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How to Answer
LifeNet remains focused on the continuous development of their employees on a professional level. Every hiring manager would like to know that their investment of time and training will pay off. This question poses a tough question for you as the interviewee in that your interviewer is looking for a long-term fit, but you need to be honest with yourself and your interviewer with potential goals that you have. For this question, it is important to research the organizational structure of LifeNet to ensure that your career goals fit into the structure of the organization. Try to assure the interviewer that you see both the position and the organization as a long-term fit.
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Answer Examples
1.
At LifeNet Health, we strongly believe in developing our employees professionally to help them achieve their career goals. What are your ultimate career goals?
LifeNet remains focused on the continuous development of their employees on a professional level. Every hiring manager would like to know that their investment of time and training will pay off. This question poses a tough question for you as the interviewee in that your interviewer is looking for a long-term fit, but you need to be honest with yourself and your interviewer with potential goals that you have. For this question, it is important to research the organizational structure of LifeNet to ensure that your career goals fit into the structure of the organization. Try to assure the interviewer that you see both the position and the organization as a long-term fit.

Ryan's Answer #1
"In 3-5 years I would like to see my career with LifeNet Health include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here. I think my experience so far working as a Medical Equipment Technician matches me well for this position and my education and personality make me a great future leader with the organization."
Ryan's Answer #2
"In earning my PhD in Biochemistry, I always felt my calling was research in Regenerative Medicine. If hired for this position, you will find that my skills and knowledge will greatly benefit the research team here. I'd love for more opportunity in the future to have a focus in cardiovascular research. Do you see this as a potential opportunity in the future?"
2.
Here at LifeNet Health, part of your role will be to educate others on the benefits of the services that we provide. Have you had to provide training or education in the past?
No matter the position that you are interviewing for with LifeNet Health, chances are great that you will be expected to provide education to partners, clients or colleagues on the services that the organization provides. You will be expected to be knowledgeable about your job and the overall function of the organization in your role. For your answer to this question, whether you have direct training or education experience, talk about why education in this industry is important and talk about methods that you do or would use to teach others. Use any personal experiences that you have in educating others and be sure to mention that you have the ability to inspire others to believe in a mission or a goal.

Ryan's Answer #1
"During my career as a Project Manager, providing education to teams that I've created and been involved with has been key to the success of the team. When working alongside a diverse team, the first step to success is ensuring that all members of the team know the ultimate goal of the team and I take time to hold brainstorming sessions with the team where goals are discussed and set. During these sessions, I educate the team on why focusing on a goal is important and I like to use a fun and hands on approach that involves everyone on the team. Once goals are established, I find that team members have buy-in to the rest of the process. From there, on any great team, I never hesitate to provide one on one coaching to team members. In these situations, I become an attentive listener to the individual that I'm working with an use internal motivators to help them become better members of the team."
Ryan's Answer #2
"During my time working as a nurse, I've really loved providing training and education to my colleagues, students and patients. As a preceptor for nursing students, I take a collaborative approach to providing hands on training for them. Remembering back to my time training as an RN and knowing that actually doing things does wonders, I allow this approach with the students that I work with. When I'm working with my patients on education, I make sure that I get to know my patients and their needs and provide education in a manner that makes sense for them. If I need to use simple language outside of medical terminology, I do that so they are able to comprehend what I am saying and I find that patients are very appreciative of this."
3.
Talk about one of your favorite experiences working in a collaborative team environment. What made the experience great and what was your role on the team?
At LifeNet Health, a collaborative approach is necessary in the job that you are interviewing for. Whether it be collaborating with colleagues at LifeNet or with external clients or partners, your ability to work cohesively with others will be vital to your success in the role. For this question, your interviewer will be looking to gain insight into what type of team environment you thrive in and what role you like to play on a team. For your answer, talk about what personal factors make a team both fun and successful to you and elaborate on the types of roles you have the ability to play in a team environment. Reiterate to your interviewer that you have the ability to work with a diverse group of people without holding personal biases.

Ryan's Answer #1
"Early in my career, I was able to be a part of an IT project with the healthcare organization that I was working for. We were implementing a new online patient portal for patients to access healthcare, billing and well-being information. As one of the IT experts on the team, this was my first opportunity to work with leaders and representatives from other departments and I learned so much over the six month planning and implementation project. I gained a lot of personal confidence in my work during this project because some high level leaders on the clinical side were looking for my expertise on areas and I was commended several times for my input. On this project, I think I developed some great team leadership experiences that I still carry forward with me to this day."
Ryan's Answer #2
"In my current role working as a nurse as part of a home care team, we are a very cohesive group that puts an emphasis on communication and teamwork and these factors really help us function effectively while having fun on the job. In the home health world, we are often off-site on our own and we need to stay in communication regularly to ensure that our patient load is handled promptly. In my current environment, we are all there to help support each other when needed. If I need help, I never hesitate to ask. If a teammate reaches out to me for help, I prioritize my workload to help when and where I can. I would look to carry this collaborative, team-based approach to the team here at LifeNet Health."
4.
At LifeNet Health, total customer satisfaction is our primary goal. What does customer service mean to you in your potential role?
At LifeNet Health, the definition of a customer will vary depending on the role that you are interviewing for so it will be vital for you to research the organization and the job you are interviewing for to provide a great answer here. Whether you would be working with the families of donors, healthcare providers or internal colleagues, the overall sense of customer service you provide remains the same in the end. Talk about your ability to represent the organization in a professional manner, your ability to show compassion, your ability to bild trusting relationships and your ability to add knowledgeable value to any interaction.u

Ryan's Answer #1
"From what I know about LifeNet Health and this role as a Transplant Coordinator, customer service is job number one in the services that I would be providing for both the healthcare organizations and the donors that I would be working with. During my time as a Registered Nurse, my customer service skills that I strongly developed were a knowledgeable and compassionate approach as well as the ability to build long-term working relationships with both patients and colleagues. I think these traits would transfer nicely to me developing long lasting relationships with the external organizations I would be working with and the families of the donors that would require a compassionate and well-informed approach."
Ryan's Answer #2
"Having worked as a Maintenance Technician in healthcare for a few years, my customers have been internal departments and leaders that expect a job well done in a timely and efficient manner. To provide the best service possible, I communicate with them effectively, whether it is through email, phone or in-person contact. During communications, I set realistic expectations for how I will do the job and the time frame for how long the job will take. This approach puts the folks that I work with at ease because the communication was up front."
5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
6.
If LifeNet Health hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.

Ryan's Answer #1
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of LifeNet Health. I plan to make a positive impact very quickly."
Ryan's Answer #2
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."

But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
7.
Have you every personally touched someone's life in a job before? What was the situation and why was this important to you personally?
The entire basis of the nature of LifeNet Health is to help positively impact lives. Whether it is saving someone's life through receiving a new organ or tissue or providing closure to the family of a donor, the work you may perform for LifeNet could potentially be life altering for someone that you work with. For this question, your interviewer will be looking to hear that you really do feel the personal side of the business. For your answer, think of a creative example where your work truly impacted someone's life in a positive way. Even if you don't have experience in working in the healthcare industry where life really was saved, something you have done on the job in the past has positively impacted someone so talk about your actions and why they were important to both you and the person that you impacted.

Ryan's Answer #1
"For me to truly enjoy my work, I need to have some personal investment in my work to be happy and positively impacting others gives me this sense of greater being in my work. As a engineer in the medical field, I don't often get first hand experience for who my work impacts but last year at a conference on bio-medical engineering, a young boy who had received an artificial arm that I helped design spoke and I got the chance to meet and talk with him. The five minutes we spent together were greater than any paycheck or bonus that I've ever received in my work in hearing how he can now play sports, write and play alongside all of his friends."
Ryan's Answer #2
"During my time conducting stem cell research at Georgetown University, our cancer research has greatly impacted the lives of many people through treatment options for those stricken with the disease. Our research has helped physicians diagnose the disease quicker and helped with better treatment options. I would look forward to bringing my research to LifeNet to help better the lives of more people."
8.
Tell me about a time you recognized an opportunity for quality improvement in your department. How did you go about resolving the issue?
LifeNet firmly believes in quality improvement through all divisions of the organization because their world in continuously changing and evolving. For this question, your interviewer will be looking to hear that you have a watchful eye for quality improvement and that you utilize your skills and the help of others to help solve issues. In your example, expand upon your diagnosis of an issue and explain the process you took to help solve the problem. While no answer is right or wrong for this question, make sure to stay focused on the process that you use and let your interviewer know that you are always looking to improve processes in your work.

Ryan's Answer #1
"As one of the leads for my department when the large healthcare system I was working for at the time implemented a new EHR, I could tell right away that not a lot of thought was put into the back end security of the system when the clinical side of the enterprise were walking through the implementation steps. Heading the charge from the IT side, I approached our CAO, who was heading the team through implementation. I expressed concern that not enough thought was given to encryption of the patient portal part of the system and an extensive password protection system. Knowing my concerns were legit, the CAO asked that I prepare a presentation for the next team meeting the following week to point out the potential patient hazards and legal risks we faced if we didn't look into it further and weigh potential costs. The presentation went well and we implemented two great measures for when the system went live."
Ryan's Answer #2
"In my most recent position, I was an Administrative Assistant in a large dental office and part of my duties were to assist in patient scheduling. Working with six different providers, the scheduling model we had been using often left very little time for same day emergent appointment and we oftentimes lost these urgent patients to a competitor. After seeing this occur a few times, I approached our owner to let him know my concern and in him seeing potential business lost, the light bulb surely went on in his head. I worked with him and our lead scheduler to implement a block of emergency visit time each day on a rotational basis between our providers. The model has worked great. I know that my eye for improvement like that would greatly benefit LifeNet in this admin role here."
9.
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

- Expressive
- Communicative
- Open
- Unreserved
- Warm Hearted

Ryan's Answer #1
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "
Ryan's Answer #2
"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
10.
In order to work for LifeNet Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

Ryan's Answer #1
"I have a clean criminal record and am happy to comply with any background check you require of me."
Ryan's Answer #2
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
11.
It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

Ryan's Answer #1
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Ryan's Answer #2
"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."
12.
If you were to be hired at LifeNet Health, how could we make you feel empowered in your job?
As part of LifeNet Health's quality statement, they believe in creating an environment that promotes employee and management involvement and responsibility in their jobs. For this question, your interviewer will be looking to gain insight into how they can better empower you to be a critical thinker and decision maker in your work. For your answer, talk about what makes you motivated as an employee and explain what your ideal working relationship is with your supervisor or manager. While there is no right or wrong answer to this question, be sure to let your interviewer know that you are a self starter in your work that has the ability to make decisions on your own with little oversight.

Ryan's Answer #1
"In all honesty, I am a very motivated person in my work and I've proven this on the job in the six years with my current employer. I work remotely away from our main office most days and when I'm onsite with a client, I have to think on my feet often without being able to consult with my director at a moments notice. If hired for this position and once properly trained, I would be able to hit the ground running as an Equipment Technician. I'd welcome the opportunity for us to meet on a regular basis that works for your schedule where we could talk about work updates, issues and upcoming goals."
Ryan's Answer #2
"During my time working as a Medical Assistant for a large healthcare system, the physicians and leaders that I worked with were able to quickly trust in me to do my work with little oversight. On the administrative side of things, my organizational skills and computer abilities enable me to work effectively and efficiently. If I have a question, I never hesitate to approach a person for clarification. Personally, I find myself motivated to do a great job and a pat on the back or a simple thank you goes a long way in helping motivate me even more."
13.
In your opinion, what makes you a great problem solver?
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Ryan's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Ryan's Answer #2
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
14.
Why does your background make you a good fit for this position?
With the unique nature of LifeNet Health's business model, they often look to hire people from unique backgrounds and buying into the mission of the organization is a need from any candidate that is interviewing with the organization. For this question, it is important that you do your homework on the position and the duties that will be expected of you. From that homework, you can expand upon your education and experience to talk about how you are a good fit for the job. To add the icing to the cake, let your interviewer know how your skills and education can add to the overall mission of the organization.

Ryan's Answer #1
"As you can see from my resume, I have extensive training and experience as a Delivery Representative in a couple of different industries. I have a flawless driving record and attendance history on the job. This position as a Tissue Recovery Specialist really excites me because I will be able to use my work history along with my people skills and analytical skills to really help impact the lives of the people that LifeNet Health serves. Are you able to elaborate on the training that would be involved for the position if I were to be hired?"
Ryan's Answer #2
"I really believe that my background working as a Registered Nurse in the operating room setting would greatly benefit LifeNet Health in hiring me for the Transplant Coordinator role. I have excellent organizational and administrative skills as demonstrated by my time being the unit lead, where I coordinated schedules and ordered supplies for the department. On top of my organizational skills, my patient assessment skills would transfer nicely to the donor evaluation duties of this position. From your perspective, do you see me as lacking any experience required for the position?"
15.
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

Ryan's Answer #1
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Ryan's Answer #2
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
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31 LifeNet Health Interview Questions
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Interview Questions
  1. At LifeNet Health, we strongly believe in developing our employees professionally to help them achieve their career goals. What are your ultimate career goals?
  2. Here at LifeNet Health, part of your role will be to educate others on the benefits of the services that we provide. Have you had to provide training or education in the past?
  3. Talk about one of your favorite experiences working in a collaborative team environment. What made the experience great and what was your role on the team?
  4. At LifeNet Health, total customer satisfaction is our primary goal. What does customer service mean to you in your potential role?
  5. What is your greatest weakness?
  6. If LifeNet Health hired you today, what would you accomplish first?
  7. Have you every personally touched someone's life in a job before? What was the situation and why was this important to you personally?
  8. Tell me about a time you recognized an opportunity for quality improvement in your department. How did you go about resolving the issue?
  9. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  10. In order to work for LifeNet Health, you must be able to pass a full criminal background check. Do you consent to a full background check?
  11. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  12. If you were to be hired at LifeNet Health, how could we make you feel empowered in your job?
  13. In your opinion, what makes you a great problem solver?
  14. Why does your background make you a good fit for this position?
  15. Do you prefer to work in a team based position or individually?
  16. What part of your healthcare career brings you the most stress?
  17. Do you think it is possible to be a good team member, yet disagree with the leader?
  18. LifeNet Health has a diverse workforce. When have you worked amongst a diverse group of people?
  19. LifeNet Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  20. In your career, what experience do you have in dealing with evolving technology on the job?
  21. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  22. At LifeNet Health, we put a great amount of resources in honoring the donors who help change the lives of others. Why do you feel this is important?
  23. Due to the nature of our business here at LifeNet Health, working with families that are experiencing a recent loss is common. Have you had to deal with grief and loss on the job in the past?
  24. Tell me about yourself.
  25. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  26. How would you describe your personality?
  27. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  28. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  29. Has your life ever been personally touched by organ or tissue donation? Why do you feel our role is important to the overall well-being of society?
  30. At LifeNet Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  31. Tell me about your healthcare related education and training.
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