35 Liberty Mutual Interview Questions & Answers
Table of Contents
Liberty Mutual is a multi-faceted insurance agency that has been in business since 1912. Liberty Mutual knows who they are as a company and has invested significant resources in defining its brand. Just as they expect their ideal candidates to perform research on their company and familiarize themselves with their brand identity and culture, you can expect them to research you as a candidate as well. Before your interview, spend time researching yourself and identifying your brand, professional identity, and everything that makes you and your perspective unique. Identify the qualities they seek in the candidates they’d prefer to represent their brand. Examine yourself and your professional history, and consider every way your brand identity aligns with theirs.
They say they’re looking for candidates who work hard, exhibit integrity, and are committed to Liberty Mutual, to what they do, and to their customers, by building “a high-performing and innovative workforce where people of all backgrounds can grow in their careers, foster stronger relationships with colleagues and deliver a superior customer experience. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust, and respect.”
They advertise their focus on fostering innovative teams by emphasizing their expanded view of diversity and inclusion: “At Liberty Mutual, diversity is about all of us. We recognize that gender and race are not the only dimensions of diversity people identify with. We believe that recognizing, appreciating, and applying the unique insights, perspectives, and backgrounds of each person cultivates an atmosphere of trust and respect. It’s also key to our success in engaging with all people and possibilities across differences. We are all multidimensional, and we’re committed to gaining a better understanding of all facets of diversity.”
They advertise they aim to attract and retain top talent, with the promise of job security while keeping their employees engaged by nurturing their “individual passions” to “create an organization unparalleled in its ability to meet the needs of our customers and the future.”
So, set yourself apart from the other candidates by showing your interviewer what you uniquely have to offer them and how you meet their ideal qualifications. This goes beyond your hard skills and the carefully crafted words on your CV and resume. It expands to the actionable answers you deliver to each question, your character, and your values, all of which will reveal themselves in how thoroughly prepared you are for each question they throw your way.
Behavioral
1. Do you consider yourself a creative thinker in the workplace, or do you prefer to follow a predetermined set of rules?
What You Need to Know
The interviewer is looking for insights into your working style to understand whether it will complement their environment. Most organizations prefer to hire resourceful candidates who exhibit outside-the-box thinking and can apply creative thinking as needed but follow protocol and guidelines. Assure the interviewer that you, as an individual can achieve both. They want to know if you have a propensity to think fast on your feet or are easily discouraged without regimented guidance.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"In the workplace, I prefer straightforward rules and expectations. Once I am comfortable with my knowledge base, I can start thinking outside the box. So - to answer your question - I would say I bring a healthy balance of both."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I am most comfortable when my creativity is challenged. I like to think of new ways of working and create alternate solutions to various scenarios. With that said, I am more than capable of following a predetermined set of rules."
Written by Kevin Downey on July 12th, 2022
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Behavioral
2. When it comes to Insurance, would you rather work face-to-face with clients or in the background in a research and analysis based role?
What You Need to Know
Talk to the interviewer about your preference around number crunching vs. customer-facing. This question hopes to discern whether you are an extrovert or an introvert. A research and analysis-based role is solitary work, whereas working face to face with clients is more interpersonal, collaborative, and team-oriented. They're looking for candidates with analytical skills who also have an interpersonal approach, striking a balance between both spheres. Don't classify yourself as one or the other unless it's genuinely the case. Put self-evaluative thought into your answer rather than trying to rush through it.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I am more of an analyst type and prefer to be in the background, making the numbers happen. With that said, I am still a people person and would always put my best face forward in any customer-facing situation."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I am more of a face-to-face communicator. I love being in the buzz of it all and thrive in customer-facing situations. I am also able to work in the background when needed."
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Behavioral
3. Tell me about a time you couldn’t meet a deadline. How did you handle it?
What You Need to Know
Refrain from deflecting blame or offering excuses or examples that resulted in disciplinary action. This question assesses your capacity to take responsibility for your actions and what you tend to learn from your mistakes. Include the impact it had on the business or project and your professional development moving forward.
Written by Kevin Downey on July 12th, 2022
Answer Example
"I was spearheading two separate projects and took on a third, convinced I could deliver all three of them on time. This third project was very involved, more so than I expected, and it slowed me down. The deadline approached, and the first two projects were close to being done, but the third was only halfway there. I realized I would either miss all three deadlines or just one if I abandoned the third project and reprioritized the first two. I passed off the third project. I thought I could do anything, but I realized it was better to do a few things well than more at a lower quality of work. Since then, I'm conscientious in striking a balance between over-performing versus biting off more than I can chew. One needs to know their limits."
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Behavioral
4. Tell us about a time you had to work with a difficult person.
What You Need to Know
Strong interpersonal and communication skills combined with emotional maturity are traits of strong leadership. Team collaboration broadly enhances work relations. Investing time in building stronger collaborative work relationships, especially with those who take more effort to get on the same page, makes for a much stronger team.
Proceed with caution when navigating this question. Consistency is of value here. This question goes deeper than working with a challenging co-worker. The interviewer wants to determine how easy you are to work with. Providing examples of multiple difficult co-workers will probably betray your narrative. Expressing that you've worked with several difficult coworkers could insinuate you were, in fact, the problem employee.
Written by Kevin Downey on July 12th, 2022
Answer Example
"I prioritized my studies and stopped covering a co-worker's shifts. When I prioritized my studies over their needs, they stopped being nice to me. Their attitude took on a negative tone. Soon, I noticed they weren't being all that nice to anyone. That kind of negativity can be toxic and contagious. I found it challenging. I smile a lot, and sometimes it felt like a strain to keep smiling and having a good time around that energy. But I kept smiling anyway. Sometimes they'd realize they were the only ones not having a good time, and they'd ramp up their drama. It was certainly a challenge working closely with them at times, but you cannot internalize another person's emotions as your own. Just stay true to yourself."
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Behavioral
5. What is your greatest strength and your greatest weakness?
What You Need to Know
How you answer this question will give the interviewer insight into your self-awareness and how you identify your merits and growth opportunities. Provide the personal strengths that make you an excellent candidate and explain how they'll aid your success in this role. Align your strengths with what Liberty Mutual is looking for in their ideal candidates.
Frame your greatest weakness as an asset in its own right. Holding yourself to a higher standard and being your own harshest critic can be a weakness. Also, present your weakness as a growth opportunity that you're already aware of and actively working on. Remain conscious of your body language throughout the interview process. Make sure your answers remain consistent with how you present yourself.
Written by Kevin Downey on July 12th, 2022
Answer Example
"I think my greatest strength is my eagerness to please, but my greatest weakness is not being able to say no. In the past, I've bitten off more than I can chew and struggled with how to communicate 'no.' Since then, I learned that not communicating what's possible within my well-managed time and taking on more than I can handle will lead me to underperform. I've gotten a handle on this. But being a people person who is not easily offended and rarely takes things personally, saying no can be hard for me. This trait is a strength and weakness. I'm learning how to strike a harmonious balance between the two."
Written by Kevin Downey on July 12th, 2022
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Behavioral
6. When have you shown great integrity at work?
What You Need to Know
It's natural for honest individuals to expect everybody else to be honest like them. This is no different from when an untrustworthy person assumes everybody is attempting to subvert them. The objective here is to suggest integrity as intrinsic to your makeup and everyday practice. Communicate your answer with composure.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"In my last position, I was responsible for the cash deposit every day. There was never a discrepancy in the four years I worked there. I best show my integrity by being a consistently reliable employee."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I show integrity at work all of the time. It's incredibly important to consistently show excellence through integrity. In the workplace, I show integrity by keeping my promises, earning and keeping the trust of my colleagues, and avoiding all workplace gossip."
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Behavioral
7. Do you think honesty is always the best policy?
What You Need to Know
This question aims to evaluate your self-perception and integrity. This question is about the nuances and logistics of situational honesty. Focus your answer on perception and intentions. Explain that you see great value in transparency while respecting the chain of command. Touch on emotionally confusing situations and how your integrity guides your responses. Attest to your integrity and what your word means to you. The semantics of your answer can reveal hidden intentions, so choose your words carefully.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I feel that honesty is the best policy so long as the honest comment is not intended to be hurtful."
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Behavioral
8. What causes you to feel dissatisfied on the job?
What You Need to Know
There are several approaches you could take to this question. You could name something that you'll likely not encounter at Liberty Mutual and offer that as a reason for pursuing this opportunity with them. Liberty Mutual values acting with empathy, dignity, and respect. You could say you prefer not to work in environments that operate according to the status quo or are disengaged with their staff, where nothing is transparent. You could also list things that are deal-breakers for you. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Counterbalance your answer with your ideal work environment, aligning this with what they offer.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I can feel dissatisfaction on the job when I am not feeling heard or when there is no mutual respect among team members. I work best in more harmonious situations with little drama or gossip."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard, but I don't like to be taken advantage of."
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Behavioral
9. How do you like to be recognized for your accomplishments?
What You Need to Know
The goal of this question is to identify what factors motivate you at work and inspire your productivity. We all like to be recognized in some way for our accomplishments in the workplace. Give the interviewer insights into what motivates and inspires you rather than focusing on tangible rewards or compensation. Stress that you won't burn out easily in this field. Share what helps you stay productive throughout your workday. Explain how you approach your work, regardless of the nature of the work. You want to advertise how well you'll complement their team and how well you work with others.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I am very much an over-achiever and find that the best way to recognize me for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward is to know that my hard work is being noticed."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I do not particularly love public recognition, so I would say that the best way to recognize me for my accomplishments would be to increase my responsibilities and continued autonomy."
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Behavioral
10. How would you describe your relationship with your customers or clients?
What You Need to Know
This question aims to evaluate your customer service skills. Demonstrate that you consistently deliver a favorable customer experience while remaining positive and enthusiastic. Present yourself as a good fit for any client-centric work environment.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"My customer and client relationships are best described as open and honest. I believe the more upfront and transparent you are with your clients, the more likely they are to return. I value my clients and nurture those relationships as much as possible."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"My customer and client relationships are most important to me. A happy client will help me achieve my targets and goals. Happy clients offer referrals and give you their business because you have developed trust with them. My client relationships can best be described as valued, nurtured, and well-crafted."
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Behavioral
11. What type of work environment allows you to be the most productive?
What You Need to Know
Discuss your ability to remain focused and not easily distracted from your work. If you describe a very particular ideal work environment, the company will likely not be able to meet your demands and may pass you over for another candidate who is adaptable to any environment and has no trouble staying focused and on task. Consider whether you can be productive in any environment and if there are particular environments that you find distracting but can work within. Discuss your preferences with the interviewer. Thoroughly research their work environment before the interview.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I understand that your work environment is very collaborative. I come from a similar environment and find that I could be very productive while collaborating with my coworkers."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I work well in a high-pressure, demanding environment that requires me to work smart and make my mark."
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Career Goals
12. At Liberty Mutual, we prefer to hire individuals with longevity in mind. Where do you see your career five years from now?
What You Need to Know
Your answer will inform the interviewer of your ambition and the direction of your career. Showing that you've created and periodically adjust your five-year career plan will present you as someone who's taken charge of their career. They'll likely then measure your career goals against what they have to offer. Every employer aspires to invest their resources in those interested in mutual growth towards like-minded opportunities. Assure them you're aspiring to grow your career with this company and that you see this opportunity as a symbiotic match fostering a strong employer/employee relationship.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"As you can see on my resume, I have strong tenure with my previous employers. I would love to find a long-term home where I can naturally grow. Over the next five years, I would love to be promoted within Liberty Mutual as I prove my strengths and abilities."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"In five years, I want to see myself as part of your executive team. I would also like to see the size of my portfolio triple in value from where it is today."
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Communication
13. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
What You Need to Know
There is an old expression in leadership surrounding communication: 'A message sent is a message received.' This saying highlights the individual responsible for communicating something clearly to others and taking the extra steps to ensure what was said was understood. Often, if someone in leadership inadequately communicates the full scope of the work or the reason it needs to be completed a certain way by a particular deadline, this could lead to misinterpretation. In this case, the misinterpretation is the message received. Consider this when presenting your example. Acknowledging an understanding of this concept and taking the leadership responsibility onto yourself, rather than blaming the person communicating the information, conveys that you strive to be more adaptable to others' communication styles and exhibit leadership potential. Yet, in the end, even though you accept responsibility for your part, you reveal an above-average scope of the big-picture. This perspective sets you up as a desirable candidate.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"A supervisor passed a project onto me and said they needed it back by the end of the day. They were carrying on several conversations simultaneously and were distracted and stressed. They hurriedly asked me if I understood or had any questions and rushed off. So I set every other project aside, including two that were nearly wrapped up and also due by the end of the day. I then spent all day working on this new project and delivered it at the end of my shift. But when I did, they looked confused and asked me what I was giving them. I reminded them, proud of my work. Then they explained, with frustration, that it was due by the end of the day next Friday, not by the end of the day today. They then asked me where the other two projects were, and I explained I'd set them aside. This triggered a pretty severe reaction. Everyone was already leaving for the day, and this supervisor was frustrated that we both had to stay late until we completed those other two projects. I was frustrated and upset but smiled and got back to work. It only took another hour and a half to finish those other two projects on my own.
I blamed myself. The supervisor asked me if I had any questions, and I normally mirror these things when communicating to ensure we're on the same page. I knew this supervisor wasn't the best communicator, but on this occasion, I was timid and too eager to please, so I just moved forward with the work. I've since worked on adapting my communication style to others, and as a practice, consistently mirror to make sure the message sent is the message that's received."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I had a manager text me once about a client who was not happy with the results of my work. The wording of the text felt somewhat aggressive. I was on a date with my spouse when I received the text, and it spoiled our evening. I was somewhat upset. I put in my best at all times and felt that the conversation would have been better delivered to me in person. The next day, I approached the manager and requested that future communication of that nature be conducted in person versus text messages that only served to upset my work/life balance. I apologized for my initial defensive reaction."
Written by Kevin Downey on July 12th, 2022
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Communication
14. How would you describe liability to someone?
What You Need to Know
One's legal responsibility is a definition of liability. Especially in the insurance industry, several basic policies cover the legal expenses surrounding situations where you are liable, or responsible by law, to pay expenses. Communicate this as you would to a potential client. Use this as an opportunity to sell the concept of liability insurance, as you would to a potential client.
Written by Kevin Downey on July 12th, 2022
Answer Example
"If I were explaining the concept of liability to a customer, I would explain the concept situationally. To suggest that liability means a person might be legally responsible for any expenses when they are at fault sometimes doesn't drive the point home. That's why at the onset of any conversation on this topic, I begin by asking a lot of questions. Once I understand their situation and needs, I can help them identify their needs and the reason behind them."
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Communication
15. How do you define empathy?
What You Need to Know
Empathy means understanding the nature and feelings of another. One aspect of mastering effective communication is being adept at listening, mirroring, and empathizing with another. A customer service experience is rarely positive when lacking empathy. When the interviewer asks you to define empathy, they are asking how empathy fits into your work style, communication style, and approach to the customer experience you deliver.
Written by Kevin Downey on July 12th, 2022
Answer Example
"I consider myself very empathetic. I take time to listen and contemplate. People want to feel heard, and when you make them feel heard by not interrupting them and validating what they've shared with you, you empathize with them. After you've done this, you'll earn their trust through your responses. This is how I interpret the adage 'the customer is always right,' but I rephrase it as 'the customer is always heard.' When a customer truly feels heard, they'll more readily trust that you are trying to help them."
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Communication
16. How do you respond to feedback?
What You Need to Know
Your interviewer wants to assess how proactive you are in receiving feedback. Receiving feedback from a manager or supervisor can be nerve-wracking. Delivering negative feedback in an unprofessional manner is a reflection of that person's mood or outlook and not you. You can't always predict what they may say or how you might feel in response. Your interviewer wants to know if you are easily offended or defensive and how you respond to feedback - constructively or negatively. They are also curious if you take responsibility for your actions or are quick to reassign blame, whether justified or not. Consider this when answering this question.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it catches me by surprise, I usually ask the person to clarify or explain. I want to grow and improve, so the more specific my supervisor can be, the more helpful it is."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I love receiving feedback from my employer because the feedback allows me to better understand where I need to improve."
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Communication
17. Insurance contracts can be detailed and lengthy. How do you help your clients understand their Insurance contract?
What You Need to Know
Freely share your communication style with the interviewer, emphasizing your communication skill level. Display your ability to adapt your communication style to others, especially when relaying complex insurance matters in laymen's terms. Client contracts and policies are likely full of details and difficult-to-understand concepts, especially for the typical layman. Walk the interviewer through your process. Avoid speech crutches, such as overusing the word 'like' or 'um,' and speak clearly and concisely with confidence.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I understand that insurance policies and contracts can appear complicated to my clients. I will walk them through each section before they sign and use simpler terms and analogies when needed. I have often had clients comment on my ability to relay the information to them in an easy-to-understand method."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"Yes, insurance contracts can be difficult to understand! I do not want to assume that a client is struggling, so I will let them go through the contract at their own pace and then encourage questions through all steps in the process."
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Communication
18. Rate your communication skills from 1 to 10 with proper examples backing your given rating.
What You Need to Know
Communication is more than getting everyone on the same page. It's about how a message is conveyed. Advertise that your communication skills are above average. Emphasize this is the case for both your writing skills and oral communication skills.
Detail how you contributed to enhancing communication in the workplace in your previous positions. Make sure you communicate your message clearly and concisely to your interviewer when answering this question.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I will rate myself an eight because I value communication, but I have things to learn. I ensure clear communication by utilizing multiple methods of delivering messages and giving ample time for questions before implementing changes."
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Education
19. Tell me about your post-secondary experience and how it prepared you for a career with Liberty Mutual.
What You Need to Know
The interviewer would like you to go deeper than the basic educational information on your resume and cover letter. Break down the lessons you gained during your post-secondary studies, extracurriculars, self-taught education, formal education, mentorships, or even perspective-altering conversations with your professors, anything relevant that influenced your career path and journey. Assure the interviewer that you have gained transferable knowledge and are prepared to apply that knowledge.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I will apply every valuable piece of knowledge gained from my Bachelor of Business Administration Degree to my work with Liberty Mutual. My University experience was a positive one. I applied myself wholeheartedly and graduated at the top of my class. In addition to the knowledge gained, I also developed strong organizational skills and a keen ability to multitask; additional skills that I look forward to bringing to Liberty Mutual."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"Although I do not bring industry-specific post-secondary education, I completed some coursework that would be transferable to this role with Liberty Mutual. These courses include business administration, portfolio management, and organizational behavior."
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Education
20. What do you know about the culture at Liberty Mutual?
What You Need to Know
Before you interview with Liberty Mutual, you must perform your research. That includes combing over every detail on their company website as if you were already onboarding with the company and are taking a proactive approach towards your company education. Look up employee reviews for the company and any media or interviews with their executives. If you are able, speak with someone who already works in the company. Display to the interviewer that you are engaged in the interview process by doing your homework.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I have researched Liberty Mutual a great deal and found that your company maintains a strong focus on a family-based atmosphere, even through your growth mode. I appreciate that your company rewards employee dedication through career growth and educational opportunities."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"Your company has an impressive industry reputation, and I would be thrilled to learn from your leadership team. From my research, I find that you are very involved in the community and put a lot of effort into developing your employees."
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Education
21. Have you obtained any Insurance-related certifications or licenses?
What You Need to Know
Some positions within Liberty Mutual require special certification or licensing. These requirements may differ from state to state. Talk to the interviewer about any additional certifications you may hold, and be sure to ask about their expectations and needs. Express flexibility and a willingness to pursue certifications to grow your career through growth opportunities within Liberty Mutual.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"In 2009, I completed my Certificate in General Insurance through the Insurance Institute of America (IIA). I am currently completing my Associate in Insurance Services (AIS) certificate. Are there any other certificates or licenses required to work in this role?"
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I am newer to this industry and recently completed the Insurance Claims Training Course through FEMA. Are there any courses that you suggest I take immediately? I want to be well prepared for career growth at Liberty Mutual."
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Education
22. The Insurance industry frequently boasts of new trends and developments. How do you stay on top of these changes?
What You Need to Know
Exhibit your enthusiasm relevant to your field. Being 'in the know' within the Insurance industry takes dedication as it is an ever-changing landscape. Exhibit your knowledge by discussing what recent news or changes you've read about to stoke conversation, build a rapport with your interviewer, and connect. Exhibit a growth mindset at all times. If you take advantage of learning through continuing education credits, seminars, conferences, journals, and any other means of staying educated in your line of work, inform them.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I find it exciting to research and study new trends and ideas in the Insurance marketplace. I subscribe to a few favorite blogs. This way, I receive quick updates in my inbox every morning. If I need clarification on a topic, I will research the concept or trend further."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"To stay up-to-date on insurance industry trends, I subscribe to various google alerts. I am also an avid reader who follows industry influencers. With that said, I love to learn about new resources! Which are your favorite methods of staying on top of industry trends?"
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Education
23. At Liberty Mutual, many of our positions require a Bachelors or Masters Degree. Have you considered furthering your education in order to advance your career?
What You Need to Know
While not all positions require it, higher post-secondary education will hold value for some roles at Liberty Mutual. If you are interested in growing into other opportunities within their company, share your desire to expand on your post-secondary education towards this aim.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I currently have a bachelor's Degree in Business Administration and have considered completing my MBA through online coursework on the weekends and evenings. If a Master's Degree is required to reach particular levels with Liberty Mutual, then I am happy to do so."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I am always open to additional training and coursework. Since I already have my MBA, I would not return to full-time studies; however, if there is a course you recommend, I would be happy to attend."
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Experience
24. What are your salary expectations?
What You Need to Know
Perform research to find a realistic figure. Use your current earnings as a baseline. Contrast your current earnings with what you feel your current professional worth is in your job market, and allow for a range of flexibility with that number. Hold on to that figure before you offer it.
Before you offer your salary, discuss the benefits you receive from your current employer. Now is fair game to find out what they offer. Share any bonuses or incentives, your commute, retirement packages, stock options, PTO, etcetera. Once you find where they're meeting, exceeding, or wanting, you can adjust your number. Be open, realistic, and honest. Transparency is the best choice when salary-based questions arise.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I currently earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation aligned with the role and provides an opportunity for growth."
Written by Kevin Downey on July 12th, 2022
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Experience
25. Do you prefer to work with clients on their business/commercial insurance needs or health/life insurance needs? Why?
What You Need to Know
Some insurance companies focus solely on commercial/business insurance, while others work strictly on health/life insurance. Other insurance companies offer a full suite of services. Before interviewing with Liberty Mutual, be sure that you understand what they offer their clients. Your answer should highlight how the company and your background align. If you have more experience in one field over another, advertise that while exhibiting flexibility and willingness to increase your experience in both spheres.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I understand that Liberty Mutual offers their clients a full suite of services. I have experience working in all types of insurance and am comfortable in most areas. If I had to choose one area of strength, I would say that I have a few more years of experience in commercial insurance."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"Although I have more experience in health and life insurance, I am eager to gain more momentum in commercial insurance. The variety, and challenge, would be welcome at this point in my career."
Written by Kevin Downey on July 12th, 2022
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Experience
26. How do you feel globalization has affected the Insurance industry?
What You Need to Know
Globalization is a business concept that encourages international trade to strengthen the economic situation between countries. Discuss with the interviewer your thoughts on why and how this practice impacts the Insurance industry.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I feel that globalization has forced many companies to be creative and flexible in their business insurance needs. Namely, companies that now have international offices hire offshore employees and participate in global trade. It has caused the Insurance industry to think outside of the box and has, in my opinion, created some very thought-provoking challenges."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I think that globalization has made the insurance industry more competitive, thus creating a greater need for good reviews and customer satisfaction. Customers are better educated, which holds the entire industry more accountable."
Written by Kevin Downey on July 12th, 2022
Experience
27. Describe your experience working with members of underrepresented communities.
What You Need to Know
When discussing under-represented communities, diversity, and inclusion, demonstrate empathy and acceptance. On the most inherently human level, we are all driven by the same basic needs and unifying experiences. Focus on the unifiers of diversity, general acceptance of the human experience, and the sensitivities of those from underrepresented communities. Communicate clearly and decisively. The last thing you want to do is come across as uncomfortable or out of your element when answering this question.
Written by Kevin Downey on July 12th, 2022
Answer Example
"Underrepresented and underserved communities deserve the same treatment, respect, and dignity as everyone else. You can't know what another person has been through or is going through. I try to be universally sensitive in my approach to all communities. Regardless of my position, personal or professional, I've always been a firm believer that everyone should be able to feel comfortable being their authentic self without judgment or preconception, so I do my best to make everyone around me feel supported, embraced, and heard."
Written by Kevin Downey on July 12th, 2022
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Experience
28. Since beginning your career in Insurance, what do you feel has been the most significant industry change?
What You Need to Know
This question gives you another opportunity to showcase your industry knowledge. Discuss with the interviewer your thoughts on any recent changes or developments impacting the Insurance industry. Display your passion, insights, and enthusiasm regarding your industry. Keep your tone positive and conversational. If you can further connect with your interviewer, the more memorable a candidate you'll be.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"The biggest change I have seen in the Insurance industry, since my start in 1999, has to do with technology. There are many great mobile trends now, including apps that make information simple and easy to access. it's been incredible to see."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I would say that the most significant change to the insurance industry since I joined has been technology and the changes that come with it. The industry has become more competitive because of it. With that said, I encourage the competition because it keeps most people in the industry honest and encourages us all to try harder for our clients."
Written by Kevin Downey on July 12th, 2022
Experience
29. How often do you take work home with you?
What You Need to Know
Employees can shine by going the extra mile and being willing to take their work home or put in extra hours. However, it can send a very different message if it doesn't seem necessary. When a person's working and personal lives aren't well balanced, the stress of one can directly affect the other. That can also cast a shadow on one's time management skills. The goal of your response is to present yourself as a desirable asset with strong time management skills, emotional maturity, and a strong work/life balance.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I utilize my work hours very efficiently, so the only time I take my work home is when there is an extremely stringent deadline. I would say that, overall, I take my work home maybe twice per month. It's all about being diligent with your time in the office!"
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I will take my work home when I feel that a deadline may be close. I would much rather work overtime hours than let a client down."
Written by Kevin Downey on July 12th, 2022
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Experience
30. Do you feel performance should be rewarded over experience?
What You Need to Know
Think about how you would rate your skills versus your years of experience. This question tests your experience level by allowing you to explore this nuance with them. Your answer will demonstrate your experience, confidence, and leadership potential.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I feel that employees should be paid and rewarded based on their performance. A new employee would be greatly motivated by being rewarded for performance, and it encourages healthy competition with tenured employees."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I feel performance and experience should be equally rewarded and weighted."
Written by Kevin Downey on July 12th, 2022
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Experience
31. In your most recent position, what was the size of your client portfolio? Was that manageable for you?
What You Need to Know
If you are interviewing for an account manager or sales-related role with Liberty Mutual, research the expectations of this role and the size of the portfolio you will manage. Disclose the size of your current or most recent insurance portfolio. Assure the interviewer that you can handle the volume required of the position.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"With my current company, I have a portfolio of $55M, which I grew from $15M when I first started. I am comfortable with this volume but can certainly handle more if required. May I ask what the average Insurance agent's book of business looks like with Liberty Mutual?"
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"My most recent portfolio was smaller than I would have liked, which is why I am seeking a new opportunity. I would prefer an active portfolio in the $25-30 million range."
Written by Kevin Downey on July 12th, 2022
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Experience
32. Have you ever worked in a cross-functional environment?
What You Need to Know
Working on projects with teams from another department isn't uncommon in larger companies. This question aims to elicit a response that will be as telling as the words you choose. It aims to reveal the depth of your work experience and comfort level. Your ability to work with cross-functional teams will prove beneficial and can tip the scales toward a second interview. Liberty Mutual is, after all, a large national organization. Discuss any challenges you've faced in a cross-functional setting, and relay how you overcame them. It's okay to show pride in your work, as long as you remain humble and showcase your expertise and what you learned from the experience. If you don't have much experience in this regard, do your research, and talk up your knowledge while communicating how you look forward to the opportunity to accomplish such a career milestone.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these projects with an understanding that everyone has strengths and limitations based on their expertise and job function."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"I have worked in a cross-functional setting for many years, primarily with the HR and Accounting departments. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."
Written by Kevin Downey on July 12th, 2022
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Experience
33. When have you had to think quickly in response to sudden change?
What You Need to Know
Sudden changes will occur in the workplace from time to time. Describe how you take advantage of your time management by always planning for unforeseen circumstances. Assure the interviewer that you respond professionally to sudden changes in the workplace. Provide examples of your problem-solving skills in action. Exude leadership. A leader will handle any situation through to its solution before alerting their higher-ups. You can use examples where you informed your higher-ups. Keep the order of events clear and linear when sharing your example. This should give them positive insight into your work style and how you deal with stressful situations.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I can think quickly on the job and respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes' notice. The changes were significant, but luckily, I work well under pressure. The presentation went well, and our clients were happy."
Written by Kevin Downey on July 12th, 2022
2nd Answer Example
"The insurance industry can be quite volatile, so I would suggest that I think quickly in response to change, multiple times per day. When I need to pivot quickly, I do so in a safe and calculated way that can benefit all parties."
Written by Kevin Downey on July 12th, 2022
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Leadership
34. What leadership qualities do you possess?
What You Need to Know
Think about your ability to manage your time and your projects, collaborate with others, manage others in a group setting, communicate effectively, and nurture positive interactions with teammates. These are the skills you should mention when asked about your leadership skills.
Written by Kevin Downey on July 12th, 2022
1st Answer Example
"I feel that I am good at motivating a team. Last year, I motivated my sales team every day, and we ended up being the top sales team in the company for the year!"
2nd Answer Example
Some great qualities of a leader are:
- Being someone who people naturally want to follow
- Exceptional interpersonal skills
- Strong relationship-building skills
- Taking ownership for the team's errors and mistakes
- Excelling at motivating others
- Providing kudos to your team
- Knowing how to select and hire the right people to join the team
- Having a vision for the future
Written by Kevin Downey on July 12th, 2022
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Leadership
35. Tell me about a time you asked for feedback from a supervisor.
What You Need to Know
They're looking for insights on how proactive your approach is to your professional development. They're trying to determine if you seek feedback or wait for others to come to you. Performing the basics of your job while hoping no news equates to good news demonstrates a lack of leadership potential.
Written by Kevin Downey on July 12th, 2022
Answer Example
"When I learn something new, I always seek feedback. I've always been wary of presumption, which can often lead to rework. I find rework discouraging, and I pride myself on being proactive in my work and having a positive outlook. I try to strike a balance. I don't just limit external input to one person, either. Everyone has something different to offer, and the more resources I can tap into, the better my work will be."
Written by Kevin Downey on July 12th, 2022
Questions To Ask Your Liberty Mutual Interviewer To Showcase You Are The Right Fit
When describing their hiring process, Liberty Mutual explains that this is their “opportunity to learn about you, your experience, and career goals.” They also emphasize you should take equal advantage of this opportunity “to learn about Liberty Mutual. Ask questions about the position, our culture, and what it is like to work here. We offer straightforward answers so you can learn if Liberty Mutual is the right fit.” Sometimes it’s difficult to know what questions to ask without a roadmap. But the best way to navigate what questions to ask is by looking for the answers. Do this by researching everything you can about Liberty Mutual, and then you’ll have innovative and original questions to ask. Here are five Liberty Mutual-specific questions to give you an idea of the kind of questions you could ask. But try to come up with your own. The more unique and original your questions are, the more you’ll seem to be “the right fit.”
After onboarding, what would a typical day in this position look like on both a slow day and a high-paced day?
I appreciate that your website says some careers follow a ladder while others resemble a jungle gym. I have ambitious career goals for the next five years and was curious if there is a typical career progression evolving from this particular position.
I am interested in advancing my career and found Liberty Mutual's mentoring and development opportunities attractive. I saw on the website that Liberty advertises new roles opening across the company regularly. Are you currently in a phase of expansion? And is relocation an option, with a choice given to the geographical location?
I do a bit of volunteering with a local nonprofit. I was attracted to Liberty’s Torchbearer program and was curious about how Liberty Mutual determines what constitutes an eligible nonprofit.
What is your favorite part about working here?
The Values and Identity of Liberty Mutual's Culture
Liberty Mutual views its company culture as its identity, which they expect all its employees to share. “A shared identity (belief, purpose, promise) and a single set of values unite us in our goal to become the most trusted global insurance brand.” They break down their culture and core values as follows: “We believe progress happens when people feel secure. We exist to help people embrace today and confidently pursue tomorrow. We promise protection for the unexpected, delivered with care.” They suggest they’ll offer such high-performing employees the same protection, promise in their pursuits, and care they provide to their clients while guaranteeing job security.
They detail delivering on their belief, purpose, and promise is executed through their values: “We believe that recognizing, appreciating and applying the unique insights, perspectives, and backgrounds of each person cultivates an atmosphere of trust and respect.” They are looking for purposeful candidates who “embrace today and pursue tomorrow” and uphold their promise to protect their customers “from the unexpected” while delivering a great customer service experience with care. “Be clear and transparent. Do what’s right and follow through. Be proactive and challenge the status quo. Put people first. Act with empathy, dignity, and respect.”
They also reiterate they are focused on fostering better employee retention by recruiting unique candidates who align with their beliefs and values while offering to strengthen their employees’ “unique mindsets and behaviors.” So, when conveying yourself as their ideal candidate, speak to your passionate pursuits and how they align with wanting “to work and grow” your career with them,” where you’ll discover their “expansive range of roles and a workplace where we aim to help turn your passion into a rewarding profession.” By showcasing what makes you unique and aligning your career goals with their growth opportunities, ideal work environment, and culture, you’ll adequately display how you stand apart from the herd.
About the Author
My management journey began with one of the best brands out there. This company ensured their employees were always having a good time and were hip and fun. They varied everyone’s responsibilities by the hour, and everyone did everything and never got burned out or bored. We were always passing the baton, and the entire team shared success.
Everyone loved shopping there and felt like they were part of this brand. It was celebrated in articles as a great place to meet people, and everyone was almost always in a good mood, crew members and customers alike. Anytime someone had a bad experience, you were given full rein to make it right. That meant giving products away for free was okay, as long as it was for the right reasons and done with integrity. I learned my core values by living according to the company’s values and doing so with pride. I developed all my marketing and branding skills by representing the brand with sincerity because I was the right fit for the company, and it was the right fit for me. This made me an ideal employee.
Later, as a manager, I knew what I was looking for when I hired additional members of our team. When I sat down with a candidate, I would determine if that person was the right fit for the company and whether they wanted to work for us because they wanted to be part of what made us special. Once I hired someone, we were instant friends, and I truly loved coaching and mentoring them. Teaching them skills I knew would help them both personally and professionally. I was genuinely in it for that individual, the company, and the team. It’s not something you can turn off. Your brand is you. As a result, I’ve been coaching ever since, trying to help other people rise to their potential and navigate their way through the weeds. Now, even as a full-time writer, I enjoy coaching others to succeed, and I love writing for mockquestions.com for this very reason.
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