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Lettuce Entertain You Enterprises Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

How would you react if your friends came in to eat and asked for a discount on their bill?

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Lettuce Entertain You Enterprises Interview Questions

    1.

  1. How would you react if your friends came in to eat and asked for a discount on their bill?
    • The restaurant industry often falls victim to a loss of revenue due to employee dishonesty and unapproved discounts. Assure the interviewer that you are trustworthy and would not succumb to peer pressure.

      Rachelle's Answer #1

      "The food and beverage offered at Lettuce Entertain You Enterprises, Inc. is not mine to discount or give away. I would only give a discount once my manager approves. I believe that discounts should be offered when a situation needs to be repaired."

      Rachelle's Answer #2

      "Friends who expect to come into my work and receive a discount are probably not great friends! I understand that there are rules and expectations surrounding discounted items. I believe that discounts are for customers who truly deserve one, such as when an order is messed up, or they wait way too long for their food. I would never discount a bill without expressed permission from my boss."

    2.

  1. Do you have any preferred shifts?
    • When working in the restaurant industry, you may be asked to take a wide range of hours. Many family restaurants are open from morning to night, seven days per week. Talk to the interviewer about your availability. If you are not available on particular days, take the time to better outline your schedule with the interviewer.

      Rachelle's Answer #1

      "I am a university student, so my preferred shifts are evenings and weekends. Once school is out in June, I can take any shift available."

      Rachelle's Answer #2

      "My hours are wide open right now. I would be happy to take a range of shifts, and work with your needs here at Lettuce Entertain You Enterprises, Inc.."

    3.

  1. How much money do you think this role should pay?
    • This question is a less abrupt way for an interviewer to ask about your earning expectations. There can be a wide range of earnings among employees in the family restaurant industry; perhaps because of minimum wage expectations differing between regions, but also because some people are excellent at tipping, while other guests may not tip at all. On the odd occasion, a restaurant may also have a no-tipping policy in place. When asked about your earnings, you can give an example of what you are currently earning, or provide a minimum baseline of what you would accept.

      Rachelle's Answer #1

      "I am currently paid $11.10 per hour plus tips, earning an average of $19 per hour. This amount is okay for me; however, I am looking for a role with greater earning potential - whether that be more shifts, a higher hourly rate, or both."

      Rachelle's Answer #2

      "I often see that high-performing servers can feel undervalued when it comes to tip outs. In my current role, my customers' tips range from 10-15%. I am seeking a role in a family restaurant with an elevated ambiance and customer base, that will allow for a higher earning potential."

    4.

  1. Tell me about the last customer service skill you learned.
    • It is essential to a hiring company that you are someone who is willing to learn new skills. Being eager to add to your professional repertoire is an excellent way to stand out from the competition. Some new skills related to customer service can range from linguistic to communication, to software capabilities. If there is a skill that you want to learn, and have not yet taken advantage of, you can mention your interest.

      Rachelle's Answer #1

      "The last customer service skill that I learned included a course on dispute resolution management. I feel this course helped me a great deal when it comes to my confidence level, and working with disgruntled customers. I would like to take the advanced level of this course, as a follow-up."

      Rachelle's Answer #2

      "I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. Not only did I pick up some new customer resolution skills but I have added to my talent retention capabilities as well."

    5.

  1. We offer great training at Lettuce Entertain You Enterprises. Which areas do you feel you need the most training?
    • Chances are, Lettuce Entertain You Enterprises, Inc. is well aware they will need to train you before you are a great performer. What the interviewer would like to know is where you feel you are the weakest, and where they will need to jump in the most when it comes to your training. Talk to the interviewer about any job-related areas that you feel you may be lacking.

      Rachelle's Answer #1

      "If I could choose an aspect of training I would like to learn more about health and food safety. My end goal is to gain a leadership position with Lettuce Entertain You Enterprises, Inc. so some training as a team lead would be valuable as well."

      Rachelle's Answer #2

      "When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables."

    6.

  1. At Lettuce Entertain You Enterprises we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?
    • The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s).

      Rachelle's Answer #1

      "I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. In my current position, I am always the first to notice anything out of place or in disorder. Rest assured, I would be proud to uphold the cleanliness standards at Lettuce Entertain You Enterprises, Inc.."

      Rachelle's Answer #2

      "I appreciate that Lettuce Entertain You Enterprises, Inc. has such a strong focus on cleanliness. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness."

    7.

  1. All employees must abide by our dress code. How do you feel about the Lettuce Entertain You Enterprises uniform?
    • Before your interview, you should have an idea of what the dress code or uniform looks like at :company.: You may have questions such as, if you are expected to purchase your outfit, or if it will be provided to you. Also, footwear is an essential factor as well. Will you be allowed to wear comfortable and healthy shoes, or does the restaurant expect you to wear heels, for instance. It is okay to ask questions regarding the uniform. The interviewer will want to hear; however, that you will comply with the dress code.

      Rachelle's Answer #1

      "I am happy to comply with your dress code. I have seen the uniforms, and they look professional yet easy to work in. Will I be expected to purchase my uniform, or will it be provided to me?"

      Rachelle's Answer #2

      "I have worn a uniform in my previous roles and am certainly willing to comply with your dress code requirements. Is the uniform provided to me, or will I be asked to purchase it?"

    8.

  1. How would you respond to a customer who wanted to send their food back?
    • Oh, the woes of working in the service industry! Whether you work at an upscale restaurant or a fast food establishment, you will come across customers now and then, who are difficult to please or take advantage of you or your restaurants' hospitality. Lettuce Entertain You Enterprises, Inc. will likely have procedures in place for situations such as this. You can refer to previous training you received, and discuss with the interviewer how you would react. This question is not the opportunity to go on a tangent about terrible customers. Keep your answer to the point and present your solution.

      Rachelle's Answer #1

      "I come from the school of thought that the guest is always right. This philosophy means that no matter how far into their meal they are - they can send it back. Now, with that said, if the person is a repeat offender I may approach the situation differently. Do you have a policy in place for this type of situation?"

      Rachelle's Answer #2

      "If the kitchen did not prepare a guests' meal correctly, I want to know. I believe the only way to get better is to learn from constructive criticism, no matter how frustrating it may be in the moment. The customer is always right, but I will ask questions so that I can repair the situation rather than just put a band-aid on it."

    9.

  1. Tell me about your experience with Point of Sale systems.
    • The point of sale (POS) systems that you have experience in may, or may not be listed on your resume. The interviewer is looking for an idea of the systems and programs that you have used before.

      Some common POS systems include:

      - Toast POS
      - Square POS
      - Lightspeed Restaurant
      - TouchBistro
      - NCR Silver

      Rachelle's Answer #1

      "I have approximately eight months' experience with Square POS. I picked up the system very quickly and believe that I could learn your system quickly."

      Rachelle's Answer #2

      "The bulk of my POS experience is with Lightspeed Restaurant systems and TouchBistro. I can learn how to use any system that you require."

    10.

  1. Lettuce Entertain You Enterprises likes to hire individuals who want to grow with us. Where do you see yourself in 2-5 years?
    • Interviewing, hiring, and onboarding is an expensive and time-consuming endeavor for any company, but the restaurant industry has an exceptionally high turnover rate compared to many industries. The interviewer wants to know that, if engaged, you will see this as a longer-term fit. Discuss your career plans, goals, and how those fit with what Lettuce Entertain You Enterprises, Inc. is offering. Describe your passion for this opportunity, and what you like about the company for which you are applying.

      Rachelle's Answer #1

      "You can see in my resume that I have strong loyalty and tenure. My career plans include growing with Lettuce Entertain You Enterprises, Inc. in a management based role as I prove my skills. I would be happy to find a long-term fit here."

      Rachelle's Answer #2

      "2-5 years from now, I would like to be supervising or managing a team of my own. I feel like I am progressing at a rate that will make this a possibility, and your training program will help to accelerate my professional growth."

    11.

  1. Choose a dessert from our menu and sell it to me.
    • This question serves two purposes. One, the interviewer is looking to see if you have researched their menu before your interview. Two, the interviewer is checking to see if you have the ability to upsell and romanticize the menu items enough to have a customer choose a dessert before asking for their bill.

      Rachelle's Answer #1

      "Your cannoli are to die for, so I would have no problem selling them to you. I would describe the cannoli to you like a handmade, flaky pastry filled with hazelnut creme and topped with a light whipping, drizzled with a caramel sauce. Mouthwatering."

      Rachelle's Answer #2

      "When presenting the dessert menu, I always say to my table, 'You can never leave dinner without something sweet.' It entices them to at least take a look and see if anything catches their eye. On the Lettuce Entertain You Enterprises, Inc. menu, your seasonal cheesecake has never let me down, so I would sell the cheesecake to you by describing its flavors and letting you know that it's as good as Grandma makes."

    12.

  1. What is your favorite menu item at Lettuce Entertain You Enterprises?
    • The interviewer is looking to see how well you have researched the menu at Lettuce Entertain You Enterprises, Inc. before coming into your interview. Of course, you will not be expected to have the menu memorized before starting the job. It is crucial that you take some time to get to know the food offerings. This knowledge will show the interviewer that you are engaged and interested in working for them. If you have dined at Lettuce Entertain You Enterprises, Inc. before, tall the interviewer which dish is your favorite. If you have not eaten there before, then discuss which item seemed the most mouth-watering to you.

      Rachelle's Answer #1

      "My favorite item from the menu is your Braised Beef Bolognese. It's the perfect comfort food and reminds me of my grandmothers' recipe. I order it nearly everytime I come to eat at Lettuce Entertain You Enterprises, Inc.."

      Rachelle's Answer #2

      "There are many great meals available at Lettuce Entertain You Enterprises, Inc.. If I had to choose one, I would pick the Five Cheese Ziti al Forno. It sounds cheesy and delicious. I look forward to trying it!"

    13.

  1. During slow times in the restaurant, what would you do to keep yourself busy?
    • It's essential that you can keep yourself busy, even during downtime. Restaurants will almost always have ebbs and flows when it comes to the volume of dining traffic. Peak times for most restaurants will be the hours surrounding breakfast, lunch, and dinner. Some of the tasks you could take on, during the slower times include:

      - Ensuring glassware is clean
      - Polishing silverware
      - Making utensil rollups
      - Offering to take inventory
      - Wiping down sticky menus
      - Working on your menu knowledge
      - Check the bathrooms for cleanliness or potential issues

      Show the interviewer that you are resourceful and motivated to work!

      Rachelle's Answer #1

      "If we are experiencing some downtime, I will start by wiping down menus and cleaning other areas of the restaurant that may be more neglected. I will offer to help a co-worker with a task or will memorize more of the menu. It's important to me that I always keep busy on the job."

      Rachelle's Answer #2

      "It's essential to me that I keep myself on the go and useful. If the restaurant is experiencing a slower time, I will make utensil rollups, and polish silverware. I will also do additional cleaning or ask the bartender if I can assist with cleaning glasses or cutting the drink garnishes."

    14.

  1. How many tables are you able to manage at one time?
    • Depending on the size of the restaurant, you may handle anywhere from 4 to 8 tables, an average of 16-32 guests. If you have previous restaurant experience, discuss the average amount of tables or people that you are accustomed to serving at one time. If you do not have any restaurant experience, you can ask the interviewer questions regarding how they train and prepare their new servers to handle peak volumes.

      Rachelle's Answer #1

      "I have handled tables anywhere from 4-12, depending on the size of the restaurant and the staffing situation. Could you share with me the average section size at Lettuce Entertain You Enterprises, Inc.?"

      Rachelle's Answer #2

      "I can commit to excellent customer service, and efficiency, up to approximately 30 guests. In my current role, that is around 6-8 tables. How large are the sections that you assign to your servers?"

    15.

  1. Are you a leader or a follower?
    • You may not have held a significant leadership role in the past; however, the interviewer is referring to your character and nature as a leader vs. practical experience. Robin Sharma says 'Leadership is not about a title or designation. It's about impact, influence, and inspiration. Impact involves getting results; influence is about spreading the passion you have for your work.'

      With that said, keep in mind that it is not a negative thing to be a follower. You may not be the person to take charge of a situation or command a room, and that is okay! A good follower is good at following directions and working hard to accomplish tasks. Rodger Adair says, 'A follower shares in an influence relationship among leaders and other followers with their intent to support leaders who reflect their mutual purposes.' A follower is an incredibly vital role to play.

      Both have great qualities. Depending on the role, it may be more critical for you to instigate solving problems and creating innovative solutions, or it may be more important to get the work done. Share some of your strengths to show you have qualities in both categories.

      Rachelle's Answer #1

      "My role as a leader or follower depends on the situation. I am good at listening and following directions, but I am also great with people and working as a team to solve problems. I would say I have qualities of both, and I know I would rise to the occasion if given a leadership opportunity."

      Rachelle's Answer #2

      "At this point in my career, being just out of high school, I would say that I follow the lead more often than I take the lead. I am a sponge and ready to learn from those more experienced than I. With that said, I can be a leader when the time is right."

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