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LGI Homes Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What are the most common objections you expect to hear from new home buyers in this market?

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LGI Homes Interview Questions

  1. 1.

    What are the most common objections you expect to hear from new home buyers in this market?

      This answer may require some research on your part, to get to know the market conditions in your particular region. In general, residential home builders will come across common objections that include budget, competition, location, loyalty to another builder or agent, fear of not selling their existing home, or even cold feet! Discuss what you find to be the most common objections in your market.

      Rachelle's Answer #1

      "What I have found, primarily in the past six months, is that buyers have too many choices. The residential homebuilding options have exploded in our region, and every person with some design taste has decided to build homes to flip. When I come across this objection, I ask my potential clients to keep focused only on the most reputable builders and leave the new or 'one-off' builders out of the equation. It's imperative to me that my clients purchase a quality product, to avoid disaster and disappointment down the road."

      Rachelle's Answer #2

      "I imagine that the most common objections that LGI Homes hears from clients would be based on price. I know that your product is premium and that you use only the best materials, which means that your pricing is more on the luxury end. I think it's great that you maintain integrity in your pricing, never competing with other builders who cut their prices down by the thousands just to move their product."

  2. 2.

    What are some advantages to purchasing a new build versus an older home?

      Since the primary focus of LGI Homes is on new home builds, it's best that you come to your interview with an understanding of the differences and advantages of building a new home versus purchasing an older home.

      Some of these advantages include:

      - Clients can customize the home
      - Less competition and bidding wars, so you never overpay
      - You have a fresh, clean start rather than having to do renovations
      - Your home is more likely to be modern and up to date
      - A new home will be more energy efficient since it's made with newer materials

      Discuss with the interviewer what you believe to be the advantages; showing that you are prepared to overcome any client objections.

      Rachelle's Answer #1

      "There are many advantages that I can express to LGI Homes clients when it comes to building a home with us versus purchasing an older home. Most exciting, in my opinion, is all of the customizations that can take place. From details such as floor plan, cabinetry, flooring, and hardware; a new home builder will allow you to have a say in so much more! Who doesn't love the idea of moving into a house that was built just for them."

      Rachelle's Answer #2

      "New home smell! Do I have to say more? Really though, there are so many advantages to building new. If I had a client hesitating on a new home versus an old one, I would show them how much more energy efficient their new home is, compared to an older home. I would show them the fact that they pay for what they want, and can skip what they don't want. When buying an older home; you just get what you get. Also, a new home will be more modern, making it better for resale down the road."

  3. 3.

    Walk me through your construction or real estate related education.

      An education in construction or real estate may not be a requirement at LGI Homes but related education is always a bonus. Your education may be in the form of a formal degree, online coursework, workshops, or certifications. If your education is not related to the industry, take some time to think about the ways that your training will translate to this particular position.

      Rachelle's Answer #1

      "I have a Bachelor of Science in Construction Project Management from XYZ University. My courses focused on communication and presentation skills, technical mathematics, materials and methods of construction, and project cost estimation. I was top of my class in most of the technical coursework and found that to be my specialty. This education has helped me to carve out a very successful career in the residential home building space."

      Rachelle's Answer #2

      "My formal education is in Business Analysis. Although not specific to construction, home building, or real estate; my knowledge is still highly transferable. Valuable coursework comes in the form of math, research, and engineering topics. If you require specific construction related coursework, I am happy to add this to my career plan."

  4. 4.

    On a scale of 1-10, how familiar are you with safety standards in accordance with OSHA and state regulations?

      When asked to rate yourself on a scale of 1-10, it's essential to find a healthy balance. You certainly do not want to lowball yourself and give a lower rating than deserved. And, you want to avoid looking over-confident or uncoachable by giving yourself a 10. Generally, if it's true, a score somewhere in the 8-9 range shows a balance of confidence but a willingness to learn and improve. Be prepared to back your answer with examples or facts.

      Rachelle's Answer #1

      "When it comes to safety standards and state regulations, I rate my knowledge as an 8.5 out of 10. I have worked in construction and new home building in this region for the past ten years. There is always room for improvement as regulations and code are continually updated; however, I do put in a significant amount of effort to remain in-the-know through updates from my association memberships and the odd workshop that I attend throughout the year."

      Rachelle's Answer #2

      "My knowledge of OSHA and state regulations are pretty basic, perhaps a 6, considering I am new to the industry. With that said, I am eager to learn and will start studying these right away so that I have the knowledge required to gain a successful start at LGI Homes."

  5. 5.

    What do you plan to accomplish in the first 90 days of working for LGI Homes?

      LGI Homes is very goals and target-based. They have to be, considering there are so many moving parts to each home building project they set out to complete.

      It's always a great idea to have a 90-day plan prepared when you go into an interview; especially if you are in a sales, management, or project-based interview where immediate action and results are expected, upon hire. If you are applying to a sales role, be prepared to discuss numbers and how you plan to boost these numbers after your arrival.

      Rachelle's Answer #1

      "First, I will take ownership of my training and overall learning curve by studying the ins and outs of this role on evenings and weekends. Second, in the first 90 days, I will call every lead that has gone cold in the past six months. Third, I plan to be on a full sales budget by 60 days. I want to exceed the expectations set on me here at LGI Homes."

      Rachelle's Answer #2

      "My first 90 days will be spent focused on learning your product and processes. I understand that you have (x) number of vendors, over (xx) contractors, and around (xx) projects on the go at one time. By knowing your processes inside and out, I can better contribute to your excellent customer service standard by providing second-to-none product knowledge. That would be a great accomplishment for me."

  6. 6.

    Tell me about a time when you were particularly useful in prioritizing tasks and completing a project on schedule.

      The hiring authority at LGI Homes needs to know that you are well organized and able to keep up with their project deadlines. This question evaluates your time management skills and diligence when faced with prioritization. Since the question is asking for a specific scenario, you will want to dive into a recent time-consuming project.

      Perhaps you started by mapping out a timeline for the work. Discuss if you made a to-do list, updated your calendar, or created a color-coded agenda. Share whatever method of organization worked for you, and be sure to share how you were successful in the end.

      Rachelle's Answer #1

      "I had a supplier fall short a couple of weeks ago, which threatened our timeline. We needed matching hardware for 15 home projects, and they could supply enough for only five projects. I prepared a list of precisely what each home needed, and the order was complex. I spent hours compiling options that the supplier could fulfill without affecting the homes' design elements too drastically. I was able to find new hardware options and ordered everything we needed. My ability to react quickly and make efficient decisions prevented the project from being delayed."

      Rachelle's Answer #2

      "I recently took on the task of updating our CRM software to streamline our work better. In addition to the high demands of my day-to-day position, I also juggled software implementation and migration. To stay on target, I worked evenings and weekends for two weeks; keeping track of next steps in a color-coded timeline spreadsheet in Excel; which I created."

  7. 7.

    Competition in the home building realm is fierce. In your opinion, what sets LGI Homes apart from our local competitors?

      The hiring authority needs to see that you have done your homework when it comes to the competitive landscape of home building in your region. Take a look at the LGI Homes website, look for times they have been in the news or won any awards for exceptional work. Perhaps they stand out by longevity, how much they give back to the community or the number of 5-star reviews present online.

      Rachelle's Answer #1

      "You are the longest-running business in this region when it comes to mid-level and luxury home building. I appreciate the fact that you give so much back to the community, including the hours that your teams invest in charities such as Habitat for Humanity every year. I am excited to join such a seasoned team of thoughtful building professionals."

      Rachelle's Answer #2

      "What sets LGI Homes apart are the hundreds of positive reviews I read online from happy customers! Your homes are beautiful, and the feedback is consistent; you produce high-quality homes that people can afford."

  8. 8.

    How do you manage your projects and all the moving parts that come along with new home builds?

      This question is your opportunity to show off your exceptional organizational skills! Talk to the hiring authority about the number of projects that you have on the go, and how you keep track of it all. Assure the interviewer that you are well-organized and capable of handling a significant volume of work. If you are new to your career, you can lean on the fact that you had many projects and assignments on the go while attending post-secondary studies.

      Rachelle's Answer #1

      "I manage my projects through the use of a team-based project management system called Trello. Do you use a similar tool here at LGI Homes? When given a new project to start, I plug in all the information, files, deadlines, and requirements into Trello so that everything is in one place. From the big picture to the finer details that come with the home building industry, myself and my team can easily access it all."

      Rachelle's Answer #2

      "While in university, I became a huge fan of prioritization, using my iCalendar, and color coding tasks according to urgency. I plan to use a similar style of project organization here at LGI Homes, to help me stay on top of every important project detail."

  9. 9.

    How do you feel about being in charge of building someone's dream home?

      Building a dream home for someone sounds like an incredible challenge, and a fun one! But, it isn't all sunshine and rainbows, either. The interviewer would like to see that you have a reasonable idea of what it will take to complete a home building project, successfully. Show your awareness of the hard work involved, and make sure that your passion for this industry shines through.

      Rachelle's Answer #1

      "The thought of being in charge of building someone's dream home is exhilarating and humbling at the same time. I love that I could work for LGI Homes where clients have a deep trust that you will deliver exceptional quality on the biggest purchase of their lives. Rest assured, I will do everything it takes to meet the incredible standards you have set."

      Rachelle's Answer #2

      "One of the reasons I was so excited to join the LGI Homes team is because of your stellar reputation for delivering projects that people are proud to call home. I very much look forward to being a part of building someone's dream home. I do know that realistically, it isn't all excitement and design; however, I plan to embrace every element that comes with the process of building a dream home."

  10. 10.

    Tell me about your experience working alongside sales, accounting, purchasing, land development, and production departments.

      The purpose of this question is to uncover your ability to work cross-departmentally or cross-functionally. The homebuilding industry requires all hands on deck to complete a project successfully so, LGI Homes needs to be very mindful of hiring only team players. If you do not have experience working collaboratively, or if you come from a very independent work environment, that is okay too. Discuss how you are looking forward to working in a team-focused environment.

      Rachelle's Answer #1

      "In my current role, I work alongside two project managers at all times. Everything we do requires a high level of communication and organization. I completely understand the importance of collaborating with all stakeholders in these high-level residential projects."

      Rachelle's Answer #2

      "My jobs have all been highly independent; but I have still answered to supervisors across a variety of departments including human resources, sales, and legal. What makes me a great team player is that I communicate often and clearly, I am a good listener who takes direction very well, and I am self-aware, ensuring that I do not overstep in my role as a junior project manager. I am here to learn and collaborate."

  11. 11.

    What is a House-in-Progress report, and what should it include?

      The interviewer is testing your depth of knowledge when it comes to residential home building. In short, a House-in-Progress report is a checklist or tool used by a home builder to ensure that everyone is on the same page as far as expectations and deadlines go.

      These reports are especially helpful for construction crews, project managers, and customer service/sales teams to maintain clear communication. Even if you are new to the residential home building industry, you should have a basic understanding of what should go on this type of report.

      Rachelle's Answer #1

      "In my current job we call them Construction Reports and they include a room-to-room checklist for the project manager to complete daily, and weekly. It's important that this report include expected dates of completion, room for trades professionals to sign off on their work, special instructions, and a section for budget vs. costs."

      Rachelle's Answer #2

      "I believe that a House-in-Progress report is a breakdown of a project which allows every stakeholder to follow along, including the new homeowner. A report like this should probably include budget compared to actual costs, expected completion dates, special notes, and places for sign-offs to happen."

  12. 12.

    Do you have more experience in resale or new home sales? Which do you prefer, and why?

      The hiring authority wants to ensure that your experience will align nicely with the goals LGI Homes has set for their organization and this role. Take a few minutes to bring your resume to life for the interviewer; being sure to address your experience in resale and new home sales. Since LGI Homes has a significant focus on new residential home builds, be sure to express your interest in this particular avenue.

      Rachelle's Answer #1

      "My career started in selling old homes, as an assistant to my father who was a Realtor. Gradually, I became focused on new home sales as my portfolio grew, and our city expanded. Today, I am more experienced in new home sales. I prefer new home sales because it allows me to better collaborate with my clients on their needs, and I can offer them unique customizations."

      Rachelle's Answer #2

      "New home sales is my preference since I have the most knowledge in this area, due to my education in construction. For me, it's exciting to see a client walk through a spec home and then be able to make customizations to their actual home, based on their lifestyle and design preferences."

  13. 13.

    What is your approach to ensuring that a client reads and understands all of the details in their home-buyer contract?

      Home-buyer contracts are long, and they cover every nitty-gritty detail you could imagine. They may be yawn-worthy, but they sure are necessary!

      The last thing LGI Homes would want is for a client to back out of a sale because they felt nervous over the small print. Discuss with the interviewer what you do to make sure that your clients are comfortable before signing on the dotted line.

      Rachelle's Answer #1

      "The first thing that I do with my clients is I walk them through each section of the contract, using layman's terms. It's essential that I take the time to ensure they know what specific industry terms mean and how they relate to them as a home buyer. If I notice that my client has more questions, or they seem confused, I will revisit any area where they seem to feel stuck. Lastly, if there is still any unclear area, I will call our in-house real-estate lawyer to chat with the clients and answer any of their questions."

      Rachelle's Answer #2

      "I have been guilty of breezing over the fine print when it comes to large purchases for myself, such as a home or vehicle. I want my clients to feel comfortable asking any questions about their home-buyer contract. For this reason, I would walk them through each section of the contract, explaining certain terms in a way that we can all understand."

  14. 14.

    How many homes do you think we build and sell every year? Tell me about the volume you are accustomed to managing.

      You should be able to find the answer to this on the LGI Homes website. If the answer is not there, it's okay to ask! Although your number may be a guesstimate, it's more important to the interviewer that you are confident in your ability to manage a large volume of work.

      Rachelle's Answer #1

      "I read on your website that you build around 120 homes per year, which is a very significant volume. LGI Homes has helped to develop some of my favorite homes in a variety of neighborhoods across this region, and I look forward to contributing to those projects. I currently manage around 15 new builds at a time, and around 45 per year. I am confident that I can take hold of the project volume here with full competency."

      Rachelle's Answer #2

      "I looked for this information online and, although I could not find an exact number, I have the impression that you are very busy considering you took home the 'Top Homebuilder of the Year' award for the past three years running. Could you tell me more about the project volume that you handle and the volume in this specific role?"

  15. 15.

    Have you ever been in charge of contractors or trades people? If so, how many, and under what job descriptions?

      The answer to this question should be straightforward for you. List for the interviewer how many people you have led, what their job titles were, and a bit about yourself as a leader. If you do not have leadership experience, lean on an example of a time when you led others without leadership being a formal requirement of the job.

      Rachelle's Answer #1

      "I have led teams of up to 25 people; including general contractors, plumbers, electricians, carpenters, and junior project managers. I take pride in being a communicative leader who expresses deadlines and clear expectations from the start. My strength is in gaining buy-in from the team as a whole, ensuring a harmonious work environment with a focus on safety."

      Rachelle's Answer #2

      "I am new to my career, so my leadership responsibilities have not been formal; however, I do tend to take on a leadership style role in a group setting. Even while attending university, I had a keen ability to keep teams working well together on major group-based projects. I look forward to gaining even more leadership experience with LGI Homes and, one day, leading a team of my own here."

  16. 16.

    Do you belong to any professional home builder or real estate associations?

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  17. 17.

    Home buyers expect service outside of the regular 9-5. How do you feel about working evenings, weekends, and some holidays?

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  18. 18.

    If hired at LGI Homes, how will you source new sales opportunities?

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  19. 19.

    Do you have experience creating or managing a marketing plan for establishing new customer relationships?

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  20. 20.

    What is your preferred approach for networking and reaching out to local realtors?

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  21. 21.

    Are you experienced when it comes to vendor management and negotiations?

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  22. 22.

    Are you experienced when it comes to showing homes, models, or sites?

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  23. 23.

    Are you familiar with any CRM software? If so, how have you used a CRM to help you be more efficient at work?

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  24. 24.

    The home building industry can be unpredictable at times.How do you react when there is a setback at work?

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  25. 25.

    Tell me about some professional goals you have set for yourself this year.

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  26. 26.

    What are your strengths, as they relate to the home building industry?

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  27. 27.

    How will you build rapport with LGI Homes clients?

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  28. 28.

    LGI Homes strives to deliver top client service to our home buyers. What does excellent client service mean to you?

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  29. 29.

    Are you applying for a job with any LGI Homes competitors?

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  30. 30.

    Have you ever been in a conflict with a boss or coworker? How did you resolve the situation?

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