40 L'Oreal Interview Questions & Answers
Below is a list of our L'Oreal SA interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. How do you deal with distracting coworkers who stand in the way of your progress?
How to Answer
Even the most well-meaning coworkers can distract you from getting things done at work from time to time. The funny and entertaining coworkers who like to chat online and send YouTube videos are often the ones who can get in the way of your productivity if you let them. How do you respond? Show off your ability to set professional boundaries when needed.
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"I typically just set a kind, but clear, boundary and tell my coworker that I need to focus at the moment. I will offer an alternate time for a catch-up, over lunch for example. It is important for the sake of workplace culture to set aside time to be social with coworkers, so I usually just let them know when I'll be available for a quick break in the day."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud right away before they become out of control."a"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud before they get out of control. Overall, I'm very good at setting personal and professional boundaries, so this has never been much of an issue for me. I've found that if I'm clear that my time is currently allocated to another task, people respect that and are happy to catch up and be social at another specified time."
Written by Michelle Clark on May 29th, 2023
Behavioral
2. We believe in strong work/life balance at L'Oreal. How often do you take work home with you?
How to Answer
The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently to take your work home. If you do take work home with you, make sure to express that it is due to overachieving and not procrastination or poor time management.
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"Only occasionally. I make every effort to utilize my work hours efficiently so that the only time I take work home is when there is an extremely stringent deadline or some type of emergency. I would say that, overall, I take my work home maybe twice per month. Now, that's on the execution side, but on the ideation side, I can tell you that I'm constantly thinking about new ways to do things, new innovations to try or new approaches to problem, so that 'script,' if you will, is constantly running in my brain!"
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I try very hard not to take my work home with me. For me, it's very important to compartmentalize work and life and keep them separate so that I can give each of them my full focus in the moment. That means I have to be very disciplined throughout the workday, stay focused, and use effective time-management techniques to help me maximize my performance. This way, I'm meeting or exceeding goals, while still enjoying time with my family to disconnect from work and just 'be.'"
Written by Michelle Clark on May 29th, 2023
Behavioral
3. When you suffer a setback, how does that emotionally affect you and your work?
How to Answer
Setbacks are a natural part of life and will occur at some point in your career. Everyone handles the stress and disappointment of setbacks differently. The interviewer at L'Oreal wants to know that you can take ownership when necessary, learn and grow from the experience and move on. Provide a response that demonstrates you are competent in this area and that you will persevere through adversity and challenges.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"Setbacks happen no matter what, and for that reason I try not to let them affect me emotionally in the least. I am a pragmatic thinker and stay focused despite challenges that come my way. I once had a colleague who described setbacks as "forward fumbles," which is a philosophy I have internalized and try to share with others. What looks in the moment like a setback can often, in retrospect, be a catalyst for change or an inadvertent step toward a successful outcome you weren't even able to imagine."
Written by Michelle Clark on May 29th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Behavioral
4. Integrity and transparency are part of L'Oreal's code of ethics. Do you consider yourself an honest and transparent person?
How to Answer
L'Oreal places a high value on its ethical principles and code of ethics which include integrity and transparency. Consider these core values and how you reflect them as an employee of an organization. Give examples of how you demonstrate honesty and transparency in the workplace.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I consider myself a very transparent and honest person. At work, I'm always open and honest with my supervisor about my workload and capacity to take on more, and I also voice when I'm overwhelmed. If I'm struggling with something, I'm transparent with my team and manager and ask for help. I take pride in being accountable for my work and am always honest when submitting my time card and sales reports."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"I pride myself on being a transparent leader to my team. I know people will get on board with goals and changes when they better understand the "why" behind them. I also have the same policy when addressing performance management among my team. If someone is underperforming in comparison to their peers, I share that information as a whole and help them better understand where they are missing the mark. I foster a culture of openness and I lead this by example."
Written by Jaymie Payne on May 22nd, 2023
Behavioral
5. Do you feel performance should be rewarded over experience?
How to Answer
This question allows the interviewer the opportunity to seek your opinion comes to how employees are rewarded with pay and promotions throughout their careers. While there is no right or wrong answer to this question, they'll ideally be looking to hear you say that performance should outweigh experience when evaluating for promotional and/or bonus opportunities. Feel free to share your opinion on the pros and cons of each in your response.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"Both tenure and performance are important, but I do lean toward performance incentives. I feel that employees should be paid, and rewarded, based on the documented value they bring to the organization. This approach is a strong motivator - a new employee would be greatly encouraged by being rewarded for performance, and this approach also facilitates a healthy competition with more tenured employees."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"This is a classic question, isn't it? Experience and company knowledge are so important and are certainly of value to an organization, while performance is the documented articulation of an employee's value to the company. I believe the best compensation programs figure out a way to honor both, with the emphasis on performance. Doing so encourages good employees to stay, since they know they're valued for their tenure and experience - but it discourages people from getting so comfortable in a long-time role that they don't strive for their highest performance."
Written by Michelle Clark on May 29th, 2023
Behavioral
6. After researching L'Oreal and our culture, what do you think are the top 3 values we look for in our candidates? Do you possess those qualities?
How to Answer
Display to the interviewer that you are engaged in the interview process by showing off the research you have conducted on L'Oreal before your interview. Look for what types of qualities they consistently mention on their website or careers page. Review job postings and employee reviews on sites like Glassdoor or Comparably to gather some insight as well.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"I have loved getting to know the L'Oreal brand in preparation for this interview, and I am particularly drawn to the way you describe your culture. I believe you are looking for people who are ambitious, curious and experts in their particular areas of expertise. I love the company states that it's looking for 'spiky' profiles - people who top the charts in one skillset but may be just OK in others. When you put a team like that together, they are able to fill in the gaps and augment each other's strengths. I love that approach."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I believe, based on what I've read about L'Oreal's company culture, that you are first looking for people who are confident in expressing their opinions. I think it says a lot about your culture that you state the fact that no one agrees on anything at L'Oreal - instead, each concept is discussed and explored until it reveals its best iteration. Second, I believe you are looking for team members who are ambitious and always striving to be better, and last, I believe you need candidates who are comfortable in their own skin - able to be their unique selves and celebrate every kind of beauty."
Written by Michelle Clark on May 29th, 2023
Behavioral
7. What is your greatest weakness?
How to Answer
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you really aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our own weaknesses, so don't be afraid to share yours!
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual. I am currently working on this, as I know it is a deficit."
Written by Michelle Clark on May 29th, 2023
Behavioral
8. L'Oreal promotes DE&I in the workplace and also through our products to consumers. What does diversity, equity and inclusion mean to you?
How to Answer
L'Oreal's agility depends on the quality and diversity of their employees. They pride themselves on fostering a culture that builds relationships based on trust and respect and leading in a way that promotes initiative, cooperation, diversity and inclusion, enabling everyone - regardless of gender, ethnic origins or background - to give their best each day.
In your response, demonstrate that you understand the meaning of each (DE&I) aspect and speak honestly about what it means to you on a personal and professional level. If you have received corporate or more formal training in this area, be sure to speak about that experience and how it's impacted you.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"A diverse team comprises individuals of different genders, ethnicities, educations, backgrounds, and experiences. Equity means that everyone on that team is treated fairly and given equal opportunities in the workplace. Inclusion means that everyone is welcome and should feel safe to express their concerns and ideas. DE&I is important to me because everyone should feel a sense of belonging at work. More creative and innovative ideas are born when people from different backgrounds and experiences come together."
Written by Jaymie Payne on May 26th, 2023
2nd Answer Example
"I'm passionate about DE&I and have earned two certifications this year relating to this topic. A diverse team produces more unique ideas and viewpoints, and those different perspectives help achieve our common goals. It's important to me that everyone feels a sense of belonging and safety in the workplace. Additionally, I think that when an organization like L'Oreal supports these values, it translates through your products and shows consumers that you value and have products for everyone, not just a certain skin or body type."
Written by Jaymie Payne on May 26th, 2023
Compatibility
9. What types of decisions are you responsible for making in your current role?
How to Answer
The interviewer at L'Oreal would like to know more about the types of decisions you are accustomed to making in the workplace. The way you answer this question will give them a good idea of your level of experience, seniority, and ability to handle the decision-making requirements in this position. If the job you are interviewing for requires you to be decisive and quick on your feet, you will need to be able to provide examples of how you have done these things in the past. If you worked in tech support, you faced problems you needed to find solutions for regularly. If you worked as a sales rep, you might have been required to know how to negotiate and make decisions on prices and benefits you can give your customers. Discuss the types of decisions you are regularly responsible for making and be sure to highlight how these types of decisions have prepared you for a role like this one.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"As an account executive, I'm responsible for making many decisions. I am responsible for creating and executing the sales strategy for beauty and fragrance products in my territory. I also plan, communicate and execute all in-store events, which requires a lot of strategizing and decision-making based on geographic market research and analysis. Decisions on performance goals and adjustments are also made by me on a regular basis. I feel all of my experience in these areas will add value to the L'Oreal team."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"I'm currently responsible for most of the decision-making regarding personnel. I do all of the recruiting, interviewing, and hiring, and I'm responsible for the budget related to our people resources. I also create the staff schedule and am responsible for making decisions on adding or removing resources to make sure shifts are covered properly."
Written by Jaymie Payne on May 22nd, 2023
Compatibility
10. At L'Oreal we seek to hire those who want a long-term fit. What is your long-range career objective?
How to Answer
Onboarding new employees is a time-consuming and costly endeavor, so the interviewer wants to make sure that this role will be a long-term fit for you. Be open with the interviewer about your dreams within L'Oreal on a long-term basis. Share what promotions you hope to eventually receive and discuss what you wish to learn from being a part of their organization. The key to answering this question is to express to the interviewer that you plan to be employed by the company for many years to come.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I have some pretty lofty career goals. I want to make a big impact within an industry, to push the status quo and press for always bigger, better ideas. After researching L'Oreal and learning more about this position, I feel that this role fits beautifully with my future aspirations. The company shares the kind of growth mindset and ambitious passion for success that I value personally."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"This particular position is a goal that I have set my sights on for quite some time. I believe it is the next step in a long and fulfilling career in the consumer products industry. The industry leadership that L'Oreal offers, as well as its culture of ambition and innovation, are key for me, and I feel confident I will gain skills in this role that will make me successful."
Written by Michelle Clark on May 29th, 2023
Compatibility
11. The environment here at L'Oreal can be very fast paced. How do you handle the stress of that type of environment?
How to Answer
The interviewer is being transparent about the potential environment at L'Oreal and wants to know that you can be successful in this type of fast-paced setting. They want to hear that you will be able to handle the pressure and that you have strategies to deal with stress in the workplace. Describe some techniques that you use to manage stress at work and give examples if possible.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I currently work in a very fast-paced setting and find that I thrive in this environment. I find that keeping myself organized week to week and having a solid understanding of my tasks and priorities helps reduce stress levels. I take proactive steps to manage stress in the workplace. I set realistic expectations for myself and am not afraid to ask for help when needed. I also make sure I take my meal breaks each day to maintain my energy and give myself a little mental health break before diving back into my responsibilities. I also keep a positive attitude because I've found that if I'm negative or allow negativity around me, I'm not able to handle stress as well. I'm pretty level-headed, and it takes a lot to upset my balance, so I'm confident I would be successful in another fast-paced environment."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"Though I don't have formal work experience, I have been a full-time student and did part-time volunteer work at that time. As a new student, I didn't possess strong time-management skills, so it was very stressful trying to manage all my classes and assignments and prep for exams while also fulfilling my volunteer duties. I found that planning my weeks and my responsibilities, assignments, and deadlines helped me to get better organized. This also allowed me to break down large projects into manageable tasks. College was a great learning experience and I learned how to adapt and overcome stressful situations."
Written by Jaymie Payne on May 22nd, 2023
Compatibility
12. At L'Oreal, we put safety first when it comes to our employees and the creating of our products. How important is safety to you?
How to Answer
In line with L'Oreal's values, protecting the health and well-being of employees and consumers is a priority. The company is committed to operating safely and has a fundamental belief that injuries and fatalities in the workplace are preventable. L'oreal is also committed to providing high-quality products that are safe for consumer use in their every day beauty and self-care routines. Discuss the value you place on safety at work and what training you have taken to further your knowledge in this area.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"At my current company, quality and safety are at the forefront of all we do. I take safety very seriously and actually am OSHA Safety certified. My team focuses on creating products that are as effective as they are safe. In all our laboratories, and plants, our teams comply with internal standards and norms that go far beyond current regulations. I know that L'Oreal focuses on safety and their efforts are what has made them such a trusted household brand."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"Safety is of utmost importance to me! I take precautions in the workplace and continue to attend safety training while keeping my certifications valid. One of the reasons L'Oreal stands out to me as a potential employer is your dedication to safety, both in the workplace and when creating consumer products. I feel that safety should be the number one consideration in this industry. It determines employee engagement and company profitability and ensures a strong industry reputation."
Written by Jaymie Payne on May 22nd, 2023
Compatibility
13. How do you define beauty?
How to Answer
From viewing L'Oreal's website, you can see that this question is something they ask and explore on a regular basis. In their words, "expressing your true self with all the confidence in the world," is how they define beauty. Take some time to familiarize yourself with their perspective on beauty. Then give your personal definition of beauty and tie that into theirs to demonstrate your alignment.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"I love that L'Oreal defines beauty as expressing your true self with all the confidence in the world. Beauty used to be a certain standard relating to physical appearance. Today, companies like L'Oreal are embracing diversity and celebrating the differences in body types, cultures, and appearances. I think beauty if feeling comfortable in your skin and being happy with your own look and style. Diversity and inclusion are important to me and I think my values in this area align nicely with your mission and perspective on what beauty truly means."
Written by Jaymie Payne on May 26th, 2023
2nd Answer Example
"There are many aspects to beauty; external, internal, personality, etc. I think kind, compassionate, caring, and genuine people are beautiful. I also think people who are comfortable and confident in their own skin, no matter their look or style are beautiful! I know that L'Oreal embraces differences in each other and focuses on beauty as expressing your true self confidently, and I love that!"
Written by Jaymie Payne on May 26th, 2023
Competency
14. What are some goals or KPIs you have been responsible for hitting in your current role?
How to Answer
In a position at L'Oreal, you may be given goals and managers may evaluate performance by measuring the attainment of those goals. Describe what types of goals you have in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have any set goals or key performance indicators, be honest and then give examples from a prior job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.
Written by Jaymie Payne on May 25th, 2023
1st Answer Example
"In my current role, I'm responsible for maintaining existing client relationships and one of my quarterly goals is to receive a meets expectations on the client surveys. This is set by the company, but I strive to achieve an exceeds expectations rating, which I achieved on 90% of my surveys last quarter. Another goal set my management each quarter is to identify new sales opportunities and to present to at least two potential new clients per month. I have met this goal every month for the last year, and exceeded it four of those twelve months."
Written by Jaymie Payne on May 25th, 2023
2nd Answer Example
"In my current role as a call center agent, I have a weekly goal of resolving 200 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. Customer service and a positive customer experience are a top priority for me. I regularly meet these goals, and I exceeded my ticket resolution goal by 25% in two of the last four quarters."
Written by Jaymie Payne on May 25th, 2023
Competency
15. This is a remote role. How would you limit distractions when working from home?
How to Answer
Remote positions are pretty common, however, companies still want to know that employees can be focused and productive at home. The interviewer wants to make sure that you can reduce distractions and be effective at getting the job done, no matter the environment. Describe your home office setup and focus specifically on how you stay focused and tasks.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I have a designated workspace set up in my home for when I work remotely. If I have important team calls or leadership meetings, I ensure my dog is put up in the other room so there is no barking or background noise. As far as when I'm on my laptop, I designate time each week as "focus time" and during this time, I mark myself as do not disturb on Teams and I exit my email. I notify my manager each week of these blocks of time so she knows to text me if anything urgent comes up will I'm in these periods of focus offline."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"I structure my office at home, just like I did in the workplace. It's organized and my monitors are set up side by side and I have headphones that I often use to block out background noise. If my family is home, and I have important calls or meetings scheduled, I let them know ahead of time when I cannot be disturbed. I also schedule any deliveries coming to my house for after work hours."
Written by Jaymie Payne on May 22nd, 2023
Competency
16. How do you determine priorities when you have multiple projects and deadlines to meet?
How to Answer
L'Oreal values accountability, so this question is designed to understand your ability to prioritize, organize and time manage your projects/assignments. Your answer provides insight into your decision-making skills and how you react under pressure. Be clear and concise when giving your answer; don't be negative or complain about colleagues or your manager in the response. Use this opportunity to highlight your ability to multi-task and explain your techniques for staying organized and setting realistic expectations. You can also focus on how you may have gotten other team members involved and delegated tasks to be more effective. This question is an opportunity to showcase your communication skills. The better you can prioritize, the more productive you will be, making you an asset to their company!
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I'm accustomed to working in a fast-paced environment where priorities often shift and deadlines are short. It's important to keep an open-mind and positive attitude to adapt to the pivoting. At the start of my week, I meet with my manager and we review all open projects and note which deadlines are approaching and which are most critical to complete. I make a list of each project with action items needed, color code the importance level, and block time on my calendar to work on them without distractions. If possible, I delegate some of the lower-priority tasks so I can focus on those that need urgent attention."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"We were short-staffed last month, so my workload had increased. I had received several different projects and assignments, so I first compiled a list of everything I needed to work on the deadlines for each project. By doing this, I was able to prioritize the projects and clearly show my manager my capacity. I used this opportunity to connect with my manager to ensure our priorities aligned and to get feedback on what could be considered a lower priority until we had additional support on the team."
Written by Jaymie Payne on May 22nd, 2023
Competency
17. Have you ever broken a confidentiality agreement?
How to Answer
Depending on the role at L'Oreal, you may be privy to a lot of sensitive or confidential information on your consumers, clients, or other stakeholders. If this is the case, you may be required to sign a confidentiality agreement or something similar. Talk to the interviewer about your experience with confidentiality agreements and reassure the interviewer that you take these documents seriously and will not have any problems strictly adhering to them.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"Absolutely not. Confidentiality agreements allow for complete trust between an organization and its clients - and an organization and its employees. I have never broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer or client in any way."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"No. Confidentiality agreements are necessary and important to protect an organization, its clients or customers and its employees. I fully understand these aspects of confidentiality and take them very seriously. I have never broken that trust."
Written by Michelle Clark on May 29th, 2023
Competency
18. At L'Oreal, innovation is one of our core values. In what ways will you bring creativity and innovation to the team?
How to Answer
Creativity and Innovativeness are critical skills to possess to be successful at L'Oreal. Having these skills helps come up with new ways to solve problems, be more efficient, create new products, and increase sales. Think about the end-to-end process when answering. Think about how you solve problems, how you come up with ideas for solutions and the results. Provide insight into what fuels your creativity and give examples of how you've used those ideas to improve the workplace.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I am a process follower; however, if I feel there is a more efficient way to do something, I'm not afraid to speak up and share my thoughts with leaders for the betterment of the team. I pride myself on acknowledging a problem, and then instead of complaining or dumping the problem on someone else, I voice the concern and bring proposed solutions. I am a problem solver by nature and love to be a part of the process improvements in the workplace. I use my own opinions and feedback from others when coming up with new ways to solve problems."
Written by Jaymie Payne on May 26th, 2023
2nd Answer Example
"I am extremely artistic and love to use my skills in everyday tasks. For example, in my previous role, my manager often created handouts and PowerPoint presentations that were plain with white backgrounds and no images. She allowed me to use my graphic design gifts to reformat and make her handouts visually appealing and engaging for the audience. Our team complimented many of my projects and I could tell the engagement levels were higher in our team training calls."
Written by Jaymie Payne on May 26th, 2023
Competency
19. Tell me about your experience giving presentations in front of large groups.
How to Answer
Part of what you may be expected to do in your role at L'Oreal could be planning, preparing, and delivering presentations to clients or other stakeholders. Public speaking can be intimidating, causing anxiety and stress for many. Share your experience in this area and highlight your ability to communicate effectively and to feel comfortable and confident. If this is an area of development for you, it's okay to be honest, but reassure the interviewer that you're taking the necessary steps to grow and develop in this area to be more effective at the task.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I do not have a lot of experience in presenting to large groups, but I do present regularly to groups averaging around 4 to 6 people. I am a confident speaker in that setting and am sure that I could present in front of many people - I'd be happy to take on that challenge."
Written by Michelle Clark on May 29th, 2023
Competency
20. At L'Oreal we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?
How to Answer
When it comes to consumer goods, the satisfaction of the consumer is everything! These days with reviews online and the power of social media. This question gives you an opportunity to speak to your work ethic and commitment to the team and to consumers and allows you to discuss strategies you use to ensure consumers return to L'Oreal for their beauty and personal care needs.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"I feel that consumer satisfaction comes first from offering value. The product must be surprisingly high quality for the price being asked. The other top ways I ensure consumer satisfaction is through easy access to answers, and fast delivery/shipping/order fulfillment."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"There are many ways to ensure consumer satisfaction; however, I feel that the 3 top ways to ensure customer satisfaction are through top-notch service, excellent follow-up, and consistently providing a product that solves a specific need."
Written by Michelle Clark on May 29th, 2023
Competency
21. At L'Oreal we have a wide range of products and SKUs. Are you able to learn about a wide range of products without becoming overwhelmed?
How to Answer
To be effective in the role, you must be knowledgeable and able to understand the product line and educate consumers or answer their questions. Assure the interviewer that you are capable of learning a significant amount of information in a short amount of time. Share your related experience and if you don't have any, demonstrate your commitment and willingness to learn.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I love this kind of challenge! In my current position we have approximately 150 different SKUs, which doesn't seem like a lot; however, we have many different color and design options within each SKU. If awarded this position, I can certainly commit to spending overtime hours studying and memorizing your product base so that I can speak to them with the authority, passion, and creativity that are hallmarks of the L'Oreal brand."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I am fully prepared for the learning curve ahead, should I be the successful candidate with L'Oreal. I'm already familiar with many of your products and brands because I've used them and followed your progress in recent years. I'm passionate about the way you celebrate all the unique aspects of beauty across the globe, and I would relish the challenge of getting familiar with the entire range of products in order to do them justice."
Written by Michelle Clark on May 29th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Competency
22. Sales performance is of utmost importance to L'Oreal. How do you plan to contribute to our profitability?
How to Answer
Consider how the role you are interviewing for at L'Oreal will impact the sales of the business. Speak to the interviewer about your experience in sales and your proven track record of results and success. Give real examples with specific numbers to help the interviewer understand when you've met and exceeded sales goals. Assure the interviewer that you will bring the same energy, commitment, and success to L'Oreal if given the opportunity.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"I plan to increase profitability by first understanding what the KPIs, goals, and expectations are for me on the team. Knowing what I need to do to ensure the team and company are successful is an important foundation. From there, I would ensure I had all the training and tools I needed to be successful in achieving that goal. For example, if the company used a CRM that I was unfamiliar with, I would make sure that I attended all of the training necessary to be effective in using the tool. I would be committed to my individual contributions and supporting the team to ensure profitability."
Written by Jaymie Payne on May 26th, 2023
2nd Answer Example
"I have a solid sales plan that I will be bringing with me to L'Oreal, should you hire me. I also have a strong portfolio of over 3,000 contacts. My first step would be to reach out to all of these contacts. I have a proven track record of sales strategies and it was demonstrated in my ability to exceed my sales targets by 15% last quarter, and 20% the quarter before."
Written by Jaymie Payne on May 26th, 2023
Customer Service
23. How would you respond if a consumer or stakeholder asked you a question that you didn’t know the answer to?
How to Answer
L'Oreal offers a wide range of products, so you will likely run into a situation where you're unsure how to answer a consumer, client, or stakeholder. The interviewer wants to discover more about how you would react under pressure and when you lacked the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the person timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a consumer or business associate, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a consumer's question. I would be honest with then and let them know I would research the answer and get back to them shortly. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"The consumer experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer for them and help them resolve the issue. If I knew it would take me some time to track down the answer, I would ask them if they had time to hold while I looked, and if they didn't, I would take their information down and get back to them timely. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."
Written by Jaymie Payne on May 22nd, 2023
Customer Service
24. If you noticed a pattern of similar customer complaints, what would you do?
How to Answer
L'Oreal has thirty-six brands and millions of consumers globally, so naturally they offer many avenues for consumers to contact the company (phone, email, chat). Consumers could contact you with any number of issues including account or billing concerns, technical problems, product concerns, or just general feedback. This question is designed to gain insight into your attention to detail, critical thinking, problem-solving skills, and ability to take action. Speak about the process you would follow in this scenario.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I'm very data-driven and have an analytical mind, so I often pick up on patterns like this. I have used software to track the types of customer calls I handle, and if I notice a pattern of complaints or feedback, I immediately notify my supervisor. I once had nearly fifty calls come in one day from customers who reported product malfunctions, so I immediately called my supervisor so we could get to the root cause. In this situation, when speaking with customers I gathered as much information as I could to help identify additional patterns like perhaps where the geographic area impacted was or which stores might have received defective products. It's important to take swift action if there is an influx of complaints so that the issue can quickly be addressed, especially if consumer health and safety is at risk."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"If I noticed a pattern of similar complaints, I would quickly try to determine the root cause of the issue to see if it was something I could fix or address. If it was not, I would immediately notify my supervisor and provide as much data as I had gathered about the complaints. I love to collaborate and work together to solve problems, so if I could help gather more data, research information, or file reports on the issues, I would do whatever necessary to help determine the problem and rectify the situation with customers."
Written by Jaymie Payne on May 22nd, 2023
Discovery
25. At L'Oreal we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?
How to Answer
Since you are applying to work for L'Oreal, chances are, you enjoy their products and services! Take this as an opportunity to compliment them on what they are doing right! Research their website for any recent news, accolades, or product launches. Be sure to comment on your findings.
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"The L'Oreal consumer products brand is all about accessible luxury and confidence -products like L'Oreal Paris, Garnier and Essie allow consumers to treat themselves at home the way they might be treated at a spa, and to feel good about that. I believe the company says it best on its website: you empower billions of people to be the canvas for self-expression, inspiring confidence and self-belief every day. That's a very powerful brand statement, and one I'd like to be part of."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"L'Oreal has a long history and compelling brand story; one of the things I love about the company's reputation is its focus on challenging the status quo. Particularly within the consumer products division, L'Oreal makes the best of cosmetic innovation available to the greatest number of people on every continent. Its brands are distributed in mass retailing channels - hypermarkets, supermarkets, drugstores and traditional stores, making sure that consumers have access to the products that help them express themselves."
Written by Michelle Clark on May 29th, 2023
Discovery
26. What do you know about L'Oreal's core values?
How to Answer
L'Oreal places a great emphasis on its core value system, which includes passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence, and responsibility. The interviewer will likely ask a question to test your knowledge of the their core value system, as it will be an expectation that you demonstrate them in the role if offered a position. These are important to know so that you can weave your alignment into not only this answer but also other relevant questions throughout the interview.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"I'm very familiar with L'Oreal's core value system which includes passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence, and responsibility. I align with all of these core values and I think they all go hand in hand to promote a culture of excellence. I agree with the organization that excellence is a state of mind and a constant pursuit of doing things better. I carry this mindset in all that I do in my day-to-day, whether it's providing consumers with the best experience possible, finding ways to improve our reporting process, or brainstorming ways to be more effective. I'm impressed by L'Oreal's unique core value system and would live them out in this position if given the opportunity."
Written by Jaymie Payne on May 26th, 2023
2nd Answer Example
"Through my research prior to applying, I learned that L'Oreal's core values include passion, innovation, entrepreneurial spirit, open-mindedness, quest for excellence, and responsibility. I think they are all equally important, but I most closely align with passion. I love working in the beauty and personal care industry. Being a part of developing products that allow others to feel confident and beautiful in their own skin is so rewarding. I love seeking to understand the needs of consumers and using creativity, innovation, and collaboration to come up with new ideas to help improve the well-being of those consumers."
Written by Jaymie Payne on May 26th, 2023
Discovery
27. What do you know about L'Oreal and our work environment?
How to Answer
The interviewer wants to see if you've taken the time to research the company and learn more about what they do and what they stand for. Take the time to speak to what you've read about the leadership team, their mission, what they value, the products and services they offer, and the customer base they serve. Being able to speak to any specific awards or achievements of L'Oreal will be an added bonus in your response!
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I know that L'Oreal is a French personal care company and also one of the world's largest cosmetics companies. L'Oreal has developed activities in the field, concentrating on hair color, skincare, sun protection, make-up, perfume, and hair care. I have looked at employee reviews online and have talked to a couple of your current employees about the workplace culture at L'Oreal. The consistent feedback that I have come across is that L'Oreal values its employees through fair pay, a great benefits package, and a lot of performance incentives. My findings were, overall, very positive."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"From my research, I understand that L'Oreal is dedicated to one sole vocation: creating beauty. I love that the organization's goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. I explored some Glassdoor reviews about L'Oreal and found that there were many positive employee reviews relating to work-life balance, teamwork, and a positive and encouraging culture."
Written by Jaymie Payne on May 22nd, 2023
Discovery
28. Why do you want to work for L'Oreal?
How to Answer
The interviewer wants to see if you've taken the time to research L'Oreal and learn more about why they do what they do, their mission, and their core values. Demonstrate that you're being intentional about applying to organizations you're interested in and not just any job that's posted. Take the time to speak about what you've read about L'Oreal, its leadership team, its mission, its sustainability efforts, what they value, the awards they have won, its products, and the consumers they serve.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I want to work for L'Oreal because the company represents the absolute pinnacle of the accessible beauty industry. I have personally enjoyed your products for years, as have many members of my family. From a business perspective, I appreciate that you have a growing portfolio of coveted brands, and that you create and market the highest quality products. I want to be a part of that."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"In a competitive industry, I want to work for the best. In addition to being the top in your market space, I also appreciate your commitment to your talented employees - the company openly espouses diversity of thought and people, and encourages creativity, innovation and integrity in your team members. That's exactly the kind of environment I'm looking for in order to grow."
Written by Michelle Clark on May 29th, 2023
Discovery
29. Tell me something about yourself that I wouldn't know from reading your resume.
How to Answer
The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!
Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last 8 years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I moved here from Ukraine when I was 8, speaking only Russian, and learned English from my Palestinian neighbor who spoke zero Russian. How? I'm still not sure, but we were pals and hung out daily and somehow figured out how to communicate!"
Written by Michelle Clark on May 29th, 2023
Discovery
30. Are you actively interviewing with other companies?
How to Answer
Be honest about your status and if you're passively or actively job searching. Be open about whether you are interviewing with other companies and if so, what stage of the interview process you are in and if you have any pending offers. This gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere, but L'Oreal is your preferred employer, share what makes them your priority.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I have applied to a variety of roles inside this industry and am currently interviewing with one other company. My primary interest is with L'Oreal because your products align perfectly with my product expertise."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I'm currently looking to make a move in the next 3-4 weeks and have been actively searching but have applied to only a handful of companies. I'm very intentional in my current search as I look for a personal care company to join that also aligns with my values. L'Oreal is my preferred employer of choice and I'm very interested in this opportunity."
Written by Jaymie Payne on May 22nd, 2023
Discovery
31. L'Oreal likes to hire those who take pride in their work. Tell me about your greatest work-related accomplishment.
How to Answer
Talking about your greatest accomplishment will give the interviewer a strong idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"My greatest career accomplishment was having been promoted the fastest in the entire organization's history and sweetening the deal by closing a deal less than 48 hours later. I was not only proud of myself but also received accolades from the VP of Sales in front of the entire company, which was a really special moment. I took a pay cut to move into the role, so to exceed expectations, be promoted, and be financially ahead of where I was previously was exhilarating."
Written by Michelle Clark on May 29th, 2023
Discovery
32. We put great effort into being the best in our industry. In your opinion, what can L'Oreal do to remain competitive?
How to Answer
This question allows the interviewer to gauge your level of knowledge of the industry in general and of L'Oreal. Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"The consumer products industry is quite competitive, but L'Oreal fortunately enjoys the position of having a diverse group of brands as part of its portfolio; I'd say your number one task for staying on top of your field is continuous improvement and competitive landscape scanning. Always looking for ways to improve the company's products and processes, while at the same time staying up-to-speed on what competitors are doing so that you make sure to stay one step ahead."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I appreciate the fact that this is an important question - while L'Oreal family of brands enjoys tremendous success and recognition in the consumer products industry, it's important to keep striving for improvement and to better meet customer needs. One of the most important things L'Oreal can do along these lines is to keep engaging its customers - survey them, talk to them, engage them in brand ambassadorship so that those who are close to and love your brands can have a direct line to let you know what they need next."
Written by Michelle Clark on May 29th, 2023
Experience
33. Tell me about your experience in training and coaching others.
How to Answer
You don't have to be in a formal leadership role to mentor or help train a new employee, so this question may come up at any level of position you've applied for. The interviewer wants to get a feel for what experience you have training and mentoring others and if it's something you have an interest in or passion for. Think about how you may have helped onboard or guide a new employee in a past role and if you don't have experience in the workplace, think about a time you may have mentored someone in a volunteer setting. Share how you were selected to do so and what you enjoyed about the experience.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"I have always enjoyed the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment-setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with new team members. I try to always invite them out for coffee so they not only have a friendly face in the office, but also know that I can be a resource for them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
Written by Michelle Clark on May 29th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Experience
34. Do you see yourself a leader? When have you led a team?
How to Answer
Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.
Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. Leadership is more of a mindset than a title or specific position. I am sure to lead at all times by providing the best model, enthusiasm and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."
Written by Michelle Clark on May 29th, 2023
Experience
35. L'Oreal is a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?
How to Answer
Diversity and inclusion are a focus for many organizations, so the interviewer would like to know more about your experience working with others who are different than you. This could be a different race, gender, sexual orientation, religion, culture, background, education, and general experience. Describe some of your interpersonal skills along with your experience working with diverse teams, clients, customers, consumers or stakeholders.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"The global nature of the L'Oreal business is one that I'm most excited about. I'm accustomed to being around people who aren't exactly like me, and I've been able to learn from exposure to a lot of different perspectives. However, I believe that truly being part of the global economy will be a life-changing experience that I will relish."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"In my current company, we have a very diverse group of people that range in age, race, experience, gender and more. I embrace it fully, and the commitment to all types of beauty, no matter what it looks like or where it's from, is one of my favorite aspects of the L'Oreal family of brands."
Written by Michelle Clark on May 29th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Experience
36. The performance of consumer products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?
How to Answer
Depending on the role for which you are applying, the interviewer may want to better understand your experience in marketing and advertising. Be sure to share the industry, your years of experience, strategies, and techniques, and some of the high-level and/or day-to-day responsibilities you held. You can also give some insight into the types of projects you've supported and the successes you've achieved. If you can give specific numbers relating to marketing campaigns or sales increases, that will help your answer be more impactful.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"I have always been fascinated by the direct correlation between marketing strategies and product performance. This is why I took Marketing and Communications in university. I have a Bachelor's Degree in Marketing and have additional training in advertising methods from my current employer. I have seen strong marketing campaigns take an underperforming product and make it the strongest performing product in as short as 90 days. I look forward to putting my knowledge in marketing and advertising towards a role with L'Oreal."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"Although I do not have formal training and education in advertising and marketing, I love to research new marketing techniques. I also have a strong understanding of the Instagram and Facebook algorithms, including how to have your posts seen by the right audience."
Written by Michelle Clark on May 29th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Chad's Feedback
Situational
37. L'Oreal encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
How to Answer
Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses. Discuss your interest in continuing your education even after joining Matrix Management, Inc.
Written by Michelle Clark on May 29th, 2023
1st Answer Example
"I am a huge proponent of professional development and continuing education. We have to stay current in our industry in order to keep up with the fast pace of change and innovation. Our company recently offered the Sandler Sales program to anyone in the company who was interested. I took this workshop and really enjoyed it - plus, my sales increased by 23 percent that year."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"Last year, I worked toward my Project Manager certification while working full time. That experience alone greatly increased my multitasking skills, and I'm confident that the PM certification is a strong addition to my already existing management skill set. I believe strongly that it's important for employees to seek training and professional development opportunities in order to make sure they're not only competitive, but also adding the best possible value to their organizations."
Written by Michelle Clark on May 29th, 2023
Situational
38. What would you do if you caught another employee stealing?
How to Answer
L'Oreal's website places emphasis on its "ethical principles." Integrity, respect, courage, and transparency serve as their compass for acting ethically day-to-day. That means L'Oreal is committed to creating an environment in which all employees feel comfortable raising concerns, seeking guidance, or reporting something without fear of retaliation or discipline. They create a culture where employees can feel safe reporting these issues and expect it in these cases. They want to know that they are hiring a trustworthy and honest employee with the integrity to step in and do what's right. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.
Written by Jaymie Payne on May 22nd, 2023
1st Answer Example
"If I caught an employee stealing, no matter who it was, I would report the incident immediately. As a previous manager, I understand the value of employee honesty and the damage theft can cause organizations. I know every company is different, so I would familiarize myself with the L'Oreal policy on this so that I would know who to report the incident to and follow any other protocol for this situation."
Written by Jaymie Payne on May 22nd, 2023
2nd Answer Example
"I have never run into this exact issue before, but I had a similar situation in college where a student often cheated on exams. This was unfair to those students studying and working hard to earn good grades, and it was against my school's policy, so I did report it to my professor. If I caught a co-worker stealing, I would follow the same process and report it to my manager immediately. I assume L'Oreal has an internal policy addressing this matter, so I would be sure to familiarize myself with it so I would know what to do in this circumstance. I have no problem doing the right thing always, even when it's uncomfortable."
Written by Jaymie Payne on May 22nd, 2023
Situational
39. At L'Oreal, we pride ourselves on being nimble and able to adapt to changes within a complex business environment. Tell me about a time when you have had to shift your priorities in response to sudden changes.
How to Answer
The interviewer has given you a clue - L'Oreal wants its employees to be nimble. Assure the interviewer that you can respond professionally when it comes to sudden changes. Use this opportunity to highlight your ability to multi-task and explain your techniques for staying organized, setting realistic expectations, and prioritizing your work. You can also focus on how you may have gotten other team members involved and delegated tasks to be more effective. Use this opportunity to showcase your communication skills!
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"In my current role, our sales goals can change frequently based on marketplace behavior or trends, and sometimes this happens at the last minute. I have been able to adapt very well to these frequent, sudden changes, and to respond with creativity."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"This really speaks to the heart of what it means to be successful in the consumer marketplace. I believe in making sound plans, but also being prepared to abandon those plans based on last-minute changes in circumstances. For example, I may plan to spend an afternoon checking inventory, but if one of my top customers comes into the store with an urgent need, I'll let my plans go in order to help her."
Written by Michelle Clark on May 29th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
I would hate for all this work to go to waste so I tried negotiating with the station manager by providing other solutions such as making his name anonymous. But he still rejected our suggestions. Then I asked if there was any other interesting story related to poverty alleviation even if it was not concerned with the power station. The manager then offered a story that the government officers helped a disabled farmer sell his agricultural products by doing some promotional advertising. This story inspired us, and we immediately interviewed the farmer after a quick checking of his availability. Although this story was not huge, it provided a different perspective of life that the government and poor households worked together to get rid of poverty. We made the story into a piece of video news that has been published on many media channels and the farmer's agricultural products also gain more attraction."
Chad's Feedback
Situational
40. At L'Oreal, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?
How to Answer
L'Oreal values problem-solving skills in its employees. Consider your approach to solving problems in the workplace and provide your self-assessment and discuss your skills in detail. Consider sharing things like being objective, open-minded, accepting mistakes and failures and learning from them, the ability to get to the root cause of the problem, and how you come up with potential solutions. Give an example of a time you were able to use these skills to solve a problem at work and be sure to include the positive outcome.
Written by Jaymie Payne on May 26th, 2023
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the L'Oreal team."
Written by Michelle Clark on May 29th, 2023
2nd Answer Example
"Currently as assistant manager, I resolve problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would be in-line with the L'Oreal culture."
Written by Michelle Clark on May 29th, 2023