How to Answer: What do the words "customer service" mean to you in this role?
Advice and answer examples written specifically for a Kaiser Permanente job interview.
13. What do the words "customer service" mean to you in this role?
How to Answer
Kaiser Permanente's mission, vision, and core values are all built around one thing: their members. Just take a look at their mission of providing high-quality and affordable heathcare services to improve the health of their members. No matter what position you are being considered for there, your interviewer will want to see that you understand how it impacts providing the best service possible to their members. Come prepared to discuss your skills and knowledge that will help continue Kaiser's excellent customer service.
Written by Ryan Brunner on February 28th, 2024
Answer Example
"The fact that Kaiser Permanente serves 12.5 million members across the country is a true testament to the great service that you provide and I'm hopeful to help continue that rich tradition in this role. I know that this position will put me in rooms with patients in the hospital. Greeting them with a smile on my face and clear instructions of my job will help them feel more at ease and comfortable. Of course, I will always listen to any immediate needs that they have and be sure to escalate any concerns they have to the nursing team. Great service will also come in my ability to be thorough and timely in my work, which you find I will always do in this role."
Written by Ryan Brunner on February 28th, 2024
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