Kaiser Permanente Interview Questions & Answers
Kaiser Permanente seeks to hire those with strong problem-solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team.
"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
"In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. I was tasked with spearheading a task force. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties."
1 Community AnswerAnonymous Answer
"I was helping a customer once who came to pick up her injectable prescription. We told her we were going to order it and it was supposed to be there that day. But her prescription was on troubleshoot, and no one order it. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her."Rachelle's Answer
It sounds like you handled this matter with utmost urgency and great customer care. This is a very good example of your problem resolution skills.Was this answer helpful? Yes (0) or No (0)Thank you, your vote helps us display the best answers!