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Kaiser Permanente Customer Service Specialist Mock Interview

Question 16 of 25 for our Kaiser Permanente Customer Service Specialist Mock Interview

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Question 16 of 25

Tell me about yourself.

"I've been a customer service representative for over ten years. I've spent the last five years at a tech healthcare startup. During that time, we grew from 50 agents to over 200. This rapid growth allowed me to elevate in my role quickly, serving as a team point person and an acting mentor for three of my peers. I know that in this role, you are looking for someone who can provide extraordinary engagements with members, and that is what I do best."

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How to Answer: Tell me about yourself.

Advice and answer examples written specifically for a Kaiser Permanente job interview.

  • 16. Tell me about yourself.

      How to Answer

      You can pretty much guarantee this will be the first question asked in any interview, which really makes it the most crucial question. This sets the tone around who you are, your presentation skills, and your ability to present a lot of information in 2 minutes or less. To successfully answer this question, use the W.A.R method:

      W: Who You Are
      A: Achievements
      R: Results

      Answer Example

      "I've been a customer service representative for over ten years. I've spent the last five years at a tech healthcare startup. During that time, we grew from 50 agents to over 200. This rapid growth allowed me to elevate in my role quickly, serving as a team point person and an acting mentor for three of my peers. I know that in this role, you are looking for someone who can provide extraordinary engagements with members, and that is what I do best."