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KGP Logistics Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
In your opinion, what are the benefits of air freight?
***Note: We do not have professional answers for this career***
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Top 30 KGP Logistics Interview Questions with Full Content
1.
In your opinion, what are the benefits of air freight?
Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

Rachelle's Answer #1
"I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."
Rachelle's Answer #2
"There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."
Anonymous Answer
"The ability to deliver product to the customer in a more timely manner."
Lauren's Answer
Great start. It would be helpful to round-out your response with more information about yourself. Try to take every question as an opportunity for the interviewer to get to know you.
"One of the biggest benefits of air freight is the ability to deliver products to the customer in a timelier manner. I enjoy being part of a system that ensures quality and efficiency for customers."
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2.
Do you have experience working with a customs brokerage firm?
A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

Rachelle's Answer #1
"I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."
Rachelle's Answer #2
"I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by KGP Logistics."
Anonymous Answer
"Yes, I currently work directly with a broker/freight forwarder when obtaining vessels for our export shipments. It has proven to be very beneficial in minimizing cost as well as ensuring all documents are understood and handled properly."
Lauren's Answer
This is a wonderfully well-rounded response. You have many transferable skills that will be useful for this new position, and it would be helpful to include this in your response.
"Yes, I currently work directly with broker and freight forwarders when obtaining vessels for export shipments. This has proven to be highly beneficial as it minimizes cost and ensuring documents are understood and handled properly. There are many transferable skills I can bring to this position and new strategies that can improve current processes."
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3.
At KGP Logistics we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

Rachelle's Answer #1
"I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."
Rachelle's Answer #2
"My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."
Anonymous Answer
"I do. In my current and past positions, I am and was in charge of ensuring all domestic and export documentation was completed correctly as well as delivered in a timely manner. In the world of logistics, time is money, so I pride myself on paying very close attention to detail."
Lauren's Answer
Wonderful. Not only do you have experience, but it sounds like you had a lead position with those specific tasks. It would be helpful to shine light on Project Management and other lead roles for KGP.
"Yes, I have extensive documentation experience. I have served as a project lead for all domestic and export documentation; this role required a high level of meticulousness at attention to detail. I can ensure documentation will be delivered on time because I understand the logistics industry; time is of the essence, so I make sure to pay very close attention to everything I do. I hope to bring my project management and leadership skills to KGP Logistics."
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4.
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

Rachelle's Answer #1
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."
Rachelle's Answer #2
"If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."
Anonymous Answer
"I would make sure that they understood that my priority is to ensure that their concern is heard and acted upon. I would then follow up with proper procedures and continue to communicate with the customer in a timely manner to make certain they are getting the most up-to-date information on when their parcel will be delivered. I would take the next step to make certain the issue would not occur again."
Lauren's Answer
Fantastic response! You are conveying full circle problem-solving; this is highly favorable for an interviewer because you are attentive to the customer while attempting to prevent further complications.
"If faced with a late delivery, I would listen attentively to the customer’s concerns, and act quickly and efficiently to track the parcel. Secondly, I would follow proper procedures and communicate with the customer as new information is revealed. Keeping the customer abreast of the issue assists with de-escalating and rectifying the issue. Once the parcel was delivered, I would see where the problem stemmed from preventing a similar incidence. Problem-solving and action planning are essential for this role, and I am prepared to use my knowledge and experience if faced with these challenges."
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5.
At KGP Logistics we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
Exceptional customer service is always valuable; however, it can be especially important for KGP Logistics since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

Rachelle's Answer #1
"We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."
Rachelle's Answer #2
"I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."
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