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John Hancock Financial Services Interview
Questions

28 Questions and Answers by Ryan Brunner

Published April 29th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
To get a sense of how you will handle internal auditing processes here at John Hancock Financial Services, what do you feel are important tasks to do once an audit is finished?
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How to Answer
You and your interviewer both know that the work isn't completed the moment that an audit has been completed and for this question, your interviewer is looking to hear what items you feel are a top priority in ensuring that the audit has a long-lasting impact. As you answer this question, be sure to discuss any unique tasks that you feel are a priority and value that you can bring to the team at John Hancock Financial Services by talking about how they've been useful to others you've worked with in the past.
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1.
To get a sense of how you will handle internal auditing processes here at John Hancock Financial Services, what do you feel are important tasks to do once an audit is finished?
You and your interviewer both know that the work isn't completed the moment that an audit has been completed and for this question, your interviewer is looking to hear what items you feel are a top priority in ensuring that the audit has a long-lasting impact. As you answer this question, be sure to discuss any unique tasks that you feel are a priority and value that you can bring to the team at John Hancock Financial Services by talking about how they've been useful to others you've worked with in the past.

Ryan's Answer #1
"The end goal of any audit is improvement and my role as the Auditor is to help bring as much value to the improvement as possible and this begins with my work following an audit. First and foremost, my top goal at the end of an audit is to deliver the results in a clear and quick manner and meet with all stakeholders to discuss my results. Having many years of experience as an Auditor, the one value I can add to John Hancock Financial Services is my ability to help your leaders put action into place to improve. As you'll see from my letters of recommendation, many high level leaders I have worked with in the past have really appreciated my ability to do this."
Ryan's Answer #2
"In my work, my most important task following an audit is to help the key stakeholders understand what needs to be improved and how to improve it. I do this through a thorough reporting process to them. Managers like visual aids and I am able to provide them. They also like to hear suggestions on how to improve and my time in the auditing field brings with me a lot of process improvement knowledge that can help your leadership staff here at John Hancock Financial Services."
2.
If hired for this role at John Hancock Financial Services, I want to be sure that I'm hiring a motivated individual. What motivates you in your daily work and your career?
In the financial services field, you should have strong personal motivation to succeed in your work and your interviewer is asking this question to see what it is that make you tick while on the job. While being open and honest in how you stay motivated on the job, make sure that your answer doesn't include collecting a paycheck every week or two. While money is certainly a motivator in this field, make sure that you use it in an appropriate context if you decide to talk about the financial piece of this business as being a motivator. In the end, your interviewer is looking to get a sense of how he or she will be able to keep you hungry for more if you are hired for this role.

Ryan's Answer #1
"I find myself the most motivated on the job when I am being challenged and when I can continue learning new things. From what I've learned in talking to others that currently work here at John Hancock Financial Services, the fast paced environment and continuous changes in the industry would keep me very motivated in my work and you'd never have to question if I were truly enjoying and being motivated in my work."
Ryan's Answer #2
"At a young age, my father taught me to do what I love and love what I do and I know that as I approach the middle years of my career that I made the right career choice. The personal finance field has really blended my love of helping others succeed and my passion for statistics and computers. In this role with John Hancock Financial Services, I'll be working with your clients everyday on helping them achieve financial success and that alone is all of the reason I need to get out of bed every morning."
3.
What statistical models are you familiar with and which do you feel would best apply to the financial field here at John Hancock Financial Services?
Financial Engineers and Quantitative Analysts are relied upon in the financial industry to utilize complex algorithms and math to predict the trading market's immediate future. For this question, your interviewer will be looking to get the sense that you have the skills to apply statistical model in finance by having you talk about the models that are familiar with and have worked with in the past. While being honest about your experiences, be sure to point out that you are aware that some apply more to finance and the market to set yourself apart during this question.

Ryan's Answer #1
"As a data nerd, I love the realm of statistics and I am very familiar with all of the unique statistical models and how to best apply them to different situations. I've applied linear regression when predicting the outcome based on two historically known data points. I've also applied multivariate models when looking at the distribution of multiple data points. Having dabbled a bit in the market myself and now looking to bring my quantitative analysis skills to the financial field, I am very familiar with the Gaussian model for predicting market changes and would love to bring the knowledge that I have of this model to your team here at John Hancock Financial Services."
Ryan's Answer #2
"As you can see from my prior experience in data engineering and financial analysis, I have extensive experience in time series modelling that utilized both univariate and multivariate models. Multivariate time series modelling has proven to be very effective when looking at and predicting the S&P 500 performance and I think my skills in this arena would greatly benefit your team."
4.
This position at John Hancock Financial Services has generate a lot of interest from applicants. What do you feel is the one quality that sets you apart from others we are speaking with about this position?
This question is the perfect opportunity for you to highlight the one key quality that makes you the best person for this position, so be sure to really think about what this one quality is ahead of your interview. While there are many ways that you can take you answer to impress your interviewer and seal the deal for you in getting the job, be sure to avoid making assumptions about the other candidates in your answer. As well, be sure to avoid anything in your answer that points to this job being convenient for you personally or the fact that you'll be getting compensated for this work. Those are quick ways for you to go to the bottom of the candidate ranking list.

Ryan's Answer #1
"As I've talked about during this interview process and from what you can see on my resume, I have all of the technical skills needed to grow your financial advising practice here at John Hancock Financial Services. What sets me apart from my competition is my drive to succeed in this industry and I'd love to bring that drive to John Hancock Financial Services to help working with your highest profile clients possible. Growing up and continuing to this point in my life, I've always been a very competitive person. I've played many team and individual sports my whole life and my drive to win in those has definitely carried over to and been a huge benefit in my work as a Financial Advisor. I'd love to bring this competitive spirit to your team."
Ryan's Answer #2
"From what I understand about this role in Client Services with John Hancock Financial Services, my day to day work will include a lot of client interaction and I really feel like the job description was written with my skills and abilities in mind. But the thing that will really set me apart for being the perfect fit for this role is my experience on the sales side of things where I spent five years of my working career in the retail sales industry. In sales, I have developed key skills like product knowledge and selling skills that would be very beneficial to this role."
5.
At John Hancock Financial Services, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?
No matter what position you are interviewing for at John Hancock Financial Services, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

Ryan's Answer #1
"A pursuit of a career in the financial field really suited my two passions in life of mathematics and problem solving. In this role, helping clients solve problems in an efficient manner and with a smile on my face would be the drive to succeed that I need. At the end of the day, if I see that my work helped a client grow their wealth and achieve their financial goals, I know that it was a job well done."
Ryan's Answer #2
"As a people person by nature, I have an innate ability to do what is needed to give customers the best experience possible when I'm working with them. This means that I reflectively listen to their needs and concerns and do what is necessary to help them based on what I heard. In my interactions with customers, I am positive, pleasant and nurturing by nature and I've found that customers are very receptive to my style off communication with them. If hired for this role at John Hancock Financial Services, you'll quickly find that dedicated customer service is one of top qualities that I will bring to you team."
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