30 Jetstar Airways Interview Questions & Answers
Below is a list of our Jetstar Airways interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Behavioral Questions
- 2. Career Goals Questions
- 3. Communication Questions
- 4. Customer Service Questions
- 5. Diligence Questions
- 6. Direct Questions
- 7. Discovery Questions
- 8. Education Questions
- 9. Experience Questions
- 10. Organizational Questions
- 11. Performance Based Questions
- 12. Salary Questions
- 13. Scenario Based Questions
- 14. Situational Questions
- 15. Teamwork Questions
Behavioral
1. Think about a difficult boss, professor, or coworker you have had in the past. What made them difficult, and how did you successfully interact with this person?
Why the Interviewer Asks This Question
As a new employee with Jetstar Airways, you have to be prepared to handle some strong personalities of colleagues you will be working with and some demanding passengers with their own needs. Your interviewer needs to be assured that you can approach difficult personalities with respect, professionalism, and grace and that you don't hesitate to do what is right in any situation with a person that is hard to communicate with.
Written by Ryan Brunner on July 15th, 2023
How to Answer
Show the interviewer that you work well with most personalities even though you recognize some folks are difficult to please. Before your interview, think about that one person you have worked with who was hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and end your response on a positive note.
Written by Ryan Brunner on July 15th, 2023
Entry Level Example
"Over the last two years, while obtaining my degree, I worked a retail position in the evenings to help support myself. We had a regular customer who was extremely demanding and rude to all staff. I learned quickly that service with a smile was vital to her because she was a very loyal and passionate customer. I'd like to say that I grew a thick skin when working with her because there were a couple of times when she got upset that I didn't know the exact product she was looking for when I first started. I told her I wasn't aware and that I'd check our inventory quickly for her and talk with a colleague. I then worked diligently to find what she needed. I think this is a vital skill to have in this role at Jetstar Airways."
Written by Ryan Brunner on July 15th, 2023
Answer Example
"I once worked for a leader who was very difficult in meetings and in interacting with groups of others. I took it upon myself to help this person interact better with others. When he would bark orders, I would reiterate what he was trying to say to the group more professionally. It took some time, but he learned to behave in a way that made people want to work with him."
Written by Ryan Brunner on July 15th, 2023
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Behavioral
2. How do setbacks or challenges on the job emotionally affect you and your work?
Why the Interviewer Asks This Question
Everyone handles the stress and disappointment of setbacks differently when on the job. At Jetstar Airways, where problems can escalate quickly and have major consequences, your interviewer hopes to hear that you can face any challenge with a calm mindset, quick thinking, and professionalism.
Written by Ryan Brunner on July 15th, 2023
How to Answer
Discuss with the interviewer how you typically cope with delays, challenges, or hiccups in the workplace. To best do this, try to discuss the details of times you did just this by describing the situation you faced and what you did to overcome the challenge. No matter how you answer, express that you would join the Jetstar team as a problem solver.
Written by Ryan Brunner on July 15th, 2023
Entry Level Example
"During my schooling, challenges came in many ways, shapes, and forms, and I feel confident that I've learned great skills in being a calm and confident handler of challenges as part of your team at Jetstar Airways. I think back to a couple of years ago when I was faced with a large credit load one semester while my mother was hospitalized for a significant amount of time. I had to balance now becoming the head of household for my younger sibling while still tending to my academics. Was it a challenge? Of course it was! But I proved my ability to buckle down, work hard and use my communication skills to help me through."
Written by Ryan Brunner on July 15th, 2023
Answer Example
"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. When I have experienced major setbacks on the job, I have taken a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on. Can you elaborate on how you work with your team on their individual challenges?"
Written by Ryan Brunner on July 15th, 2023
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Behavioral
3. Talk about a time you had to be open and responsive to changes. What did you learn from that situation that you can bring to Jetstar Airways?
Why the Interviewer Asks This Question
On the job at Jetstar Airways, staff need to be open and flexible to conditions that change day-to-day, hour-to-hour, and even minute-to-minute. No matter what wrenches get thrown the way of their team, keeping flights on time and getting passengers to their destination as expected takes the utmost priority, and your interviewer needs to be assured that you would join their team with the ability to remain positive when faced with change.
Written by Ryan Brunner on June 26th, 2023
How to Answer
The key to your answer will be walking your interviewer through how you processed the changing conditions, reacted, and still provided great results. As you answer, try to remember and speak to Jetstar's core value of having a consistently can-do attitude in any situation.
Written by Ryan Brunner on June 26th, 2023
Entry Level Example
"I know that the work here at Jetstar Airways is full of sudden changes, most frequently when flight times are changed. This change affects everyone's schedule. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made. Going to school during a global pandemic taught me a lot about the need to be flexible and respond to changes positively. I'll always look back to the time when the class went fully virtual. Where I saw many student colleagues take a poor attitude about the situation, and some even dropped out of school, my approach was to remain positive and learn the new program and virtual learning tools we were now using. I quickly became a mentor to some of my student colleagues to help them get up to speed along the way."
Written by Ryan Brunner on June 26th, 2023
Answer Example
"In my current role, our schedule is changed regularly, frequently on short notice. I have adapted very well to these frequent, sudden changes by being prepared. A few weeks ago, a red-eye flight was delayed until the next morning due to a lack of staff, and several passengers were impacted very poorly by this. I quickly handled my family business and set up child care for the next day, but then quickly turned my attention to working with passengers on new options. In these situations, being honest and empathetic is always the key to ensuring their overall happiness."
Written by Ryan Brunner on June 26th, 2023
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Career Goals
4. Where do you see yourself in your career five years from now?
Why the Interviewer Asks This Question
Interviewing and onboarding new team members is costly and time-consuming for Jetstar Airways. The first reason your interviewer poses this question is to hopefully hear that your long-term career goals match with a career path at the airline. They'll also expect you to have an idea of where you would like your career to take you and that you have a plan of attack for getting there.
Written by Ryan Brunner on July 15th, 2023
How to Answer
Assure the interviewer that you are seeking a long-term fit with Jetstar Airways. Before your interview, make sure to take a look at the career growth options with them. Jetstar's website has a great career development page that discusses their beliefs on training, development, and experience. If any of these stand out to you, it's a great idea to mention them to the interviewer explicitly.
Written by Ryan Brunner on July 15th, 2023
Entry Level Example
"As a new graduate, I am looking for a long-term fit with my first job. I am a very dedicated and loyal person and would love to build a future where I can learn, grow and develop throughout my career. After some quick research before applying at Jetstar Airways, it became clear that you prioritize this growth for staff. In particular, I love that you allow staff to cross-train in different jobs and regions. This is so huge for learning every aspect of your airline."
Written by Ryan Brunner on July 15th, 2023
Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within Jetstar Airways. I'm confident that with my years of experience and getting to know our airline, I can quickly become a staff member who can train, mentor, and lead others."
Written by Ryan Brunner on July 15th, 2023
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Career Goals
5. How does joining the team at Jetstar Airways fit into your ultimate career goals?
Why the Interviewer Asks This Question
When Jetstar Airways hires a new employee to join their team, they put a great deal of financial resources into their onboarding and training. Ensuring a long-term fit is very important to your interviewer, so they want to be assured that you have done your homework on the airline and see it as a great fit for the remainder of your career.
Written by Ryan Brunner on June 26th, 2023
How to Answer
Before your interview with Jetstar Airways, consider if the position you are interviewing for is a good fit. Think about how your future career goals could be reached there. A great place to start is on the career development section of Jetstar's career page on their website. It will become clear that they value growing and developing people, so make sure you talk openly about your career goals.
Written by Ryan Brunner on June 26th, 2023
Entry Level Example
"Knowing that the sky is the limit for me as a new graduate, it is important to me to find an organization that values developing its staff and helping them reach their dreams. From talking to others on the Jetstar team and reading through your career site, it's abundantly clear that you do that here. While I don't have concrete plans for my career at this time, I want to take the coming years to learn, master, and find my path in the airline industry and find my true niche. Some initial interests are in customer experience and finance, where I could see myself in a management position someday and leading teams towards great things."
Written by Ryan Brunner on June 26th, 2023
Answer Example
"My primary goal as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Jetstar Airways offers is a strong path towards those goals, and I am excited about what this position has to offer both now and in the future."
Written by Ryan Brunner on June 26th, 2023
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Communication
6. Talk about a time communication became an issue when working as part of a team. How did you successfully navigate that situation?
Why the Interviewer Asks This Question
In the airline industry, communication breakdowns can happen from time to time. Your interviewer needs to be assured that you would join with the ability to handle communication breakdowns in a productive, respectful, and professional manner.
Written by Ryan Brunner on July 13th, 2023
How to Answer
If possible, give an example of a time when you couldn't explain what you needed from other team members, or talk about how one of your team members couldn't communicate effectively in an important situation. Be sure to include the outcome of the situation and what you did to repair the communication issue. This will show that you can handle any communication issues on the job at Jetstar Airways.
Written by Ryan Brunner on July 13th, 2023
Entry Level Example
"Last year, I was part of a group project that involved myself and three other students. As we were reaching the heart of the work of the project, one team member wasn't pulling their weight, and one of our teammates chewed her out at a meeting we had together that was scheduled weekly. While some sort of conversation was necessary with the student not doing their part of the work, I didn't agree with our other colleague's approach. I immediately interjected and stopped the student that was yelling at the other. I calmly asked them to calm down and walk away for a bit. After he did that, I talked openly with the slacking student and explained the need to stay on track to ensure the project went as planned. I then asked if she needed any help with anything or if there were any issues. She said her workload for the semester was very hard, but she promised to get caught up by the next week."
Written by Ryan Brunner on July 13th, 2023
Answer Example
"I worked on a team to solve a problem that could affect our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach and come up with an effective solution."
Written by Ryan Brunner on July 13th, 2023
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When interviewers ask you to "tell them about a time," it's critical that you use a specific example or story in your response. Use the STAR method to walk the interviewer through the situation, task, action, and result. The interviewer wants to learn more about your collaboration, communication, interpersonal, and conflict-resolution skills.
Master Behavioral-Based Interviews Using The Star Method (mockquestions.com)
Communication
7. How would you rate your communication skills on a scale from 1-10. Why would you give yourself this rating?
Why the Interviewer Asks This Question
To ensure that all moving parts of a successful airline work in harmony, communication is a crucial skill that every employee must possess at Jetstar Airways. In posing this question, your interviewer wants to hear you give your honest assessment of your communication skills and some solid justification for why you answered the way you did.
Written by Ryan Brunner on July 13th, 2023
How to Answer
Be open with yourself and your interviewer. Ideally, you'll take the time to highlight your communication skills and how they have helped you find success in your career to this point. It's great if you can give specific examples of how communicating and listening have helped you work through challenging situations in the past. It's equally important to show that you are humble enough to realize that you have room for improvement in one area or another and don't hesitate to be honest with your interviewer here. As the question asks, give yourself a rating that shows you are a great communicator with room to grow.
Written by Ryan Brunner on July 13th, 2023
Entry Level Example
"As a new graduate, I would honestly rate my communication skills as an 8 out of 10. Over the last few years in training, I have not always been as clear as I would like to be, and this is something that I am working on. Otherwise, I am a confident communicator who thrives on difficult conversations. If I'm fortunate enough to be able to join the Jetstar Airways team, your team will quickly find that I have a great personality that is easy to get along with. They'll also see that I am a great listener and a colleague that always communicates issues immediately when they occur."
Written by Ryan Brunner on July 13th, 2023
Answer Example
"Communication is essential in the airline industry here at Jetstar Airways. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly both ways, and I always promote these open lines of communication. The one weakness I am working on is not hesitating when I know a difficult conversation needs to happen. I typically avoid conflict, and I've been consistently working on building up my confidence in these situations."
Written by Ryan Brunner on July 13th, 2023
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Customer Service
8. At Jetstar Airways, exceptional customer service is our priority. How will you ensure that our service standards are met?
Why the Interviewer Asks This Question
In the commercial airline business, competition for attracting and retaining passengers is fierce. Because of this, Jetstar remains laser-focused on providing the best service possible to their customers. Your interviewer wants to know if you will bring a service-focused attitude to your work.
Written by Ryan Brunner on June 24th, 2023
How to Answer
First and foremost, you must understand how the role you are interviewing for at Jetstar will interact daily with passengers. As you answer, project how your work in the job will be honed in on ensuring that their needs are met and even exceeded. Take this chance to discuss prior customer service experience. Don't hesitate to dive into any accolades and accomplishments you have received in this area.
Written by Ryan Brunner on June 24th, 2023
Entry Level Example
"As I applied to this role at Jetstar and researched your company, it became abundantly clear that your customers always come first. I wholeheartedly agree that the passenger must be taken care of, even beyond their expectations. To me, that means being timely with passenger requests at all times and bringing a positive attitude to work every day."
Written by Ryan Brunner on June 24th, 2023
Answer Example
"I will ensure that your customer service standards are continually met by living and breathing Jetstar's core values every day on the job. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers. I love that being safe and responsible is your top value because that is the most important factor that passengers consider when choosing an airline to fly with. Safety will always be a top priority of mine here."
Written by Ryan Brunner on June 24th, 2023
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Diligence
9. Employees of Jetstar Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself a dedicated employee?
Why the Interviewer Asks This Question
In the airline industry, timeliness and punctuality are vital in ensuring that flights remain on time. At Jetstar Airways, this applies to every role within the organization and includes the position you are interviewing for. Your interviewer poses this question in hopes that you will provide examples of your reliability on the job to paint a clear picture that you will do the same in the role you are interviewing for.
Written by Ryan Brunner on June 25th, 2023
How to Answer
Provide examples to the interviewer of times you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they seek at Jetstar Airways by highlighting why being reliable and on time is important.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"Yes, I consider myself a dedicated and reliable employee if I were to join Jetstar. My parents raised me to be a responsible and punctual adult, and I've proven my ability to do so with a great attendance record in school. I know that a flight operation is a team effort where all parts need to work effectively and cohesively from the start. If one employee is missing or late, it can throw an entire operation off. I want to be that ultimate team player here and never let my team or your passengers down."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"I am very dedicated and would show my appreciation for the role by being a reliable team member of Jetstar Airways. In my current position, I have been recognized by leadership for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Written by Ryan Brunner on June 25th, 2023
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Direct
10. As a Flight Attendant at Jetstar Airways, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
Why the Interviewer Asks This Question
Jetstar Airways provides commercial flights all over Australia, New Zealand, and the Asia Pacific region. Because flights run long distances and at all times of day throughout the year, cabin crew members will be expected to work a variety of hours. Your interviewer needs to be assured that you will be able to handle the hours that come with the job.
Written by Ryan Brunner on June 24th, 2023
How to Answer
Before your interview, thoroughly read the Jetstar Airways job description and note the work hours required for the position. Then come to your interview ready to assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant there. Use real-life work examples if you have some experiences to draw from on your ability to handle an irregular schedule. This is also a great time to expand upon your home and family situations that make it possible for you to handle a demanding work schedule.
Written by Ryan Brunner on June 24th, 2023
Entry Level Example
"As a new graduate, I'm excited for the opportunity to jump at the chance to work as many hours as possible on Jetstar Airways' cabin crew. My fiance and I have discussed the schedule I will be working, and he is very supportive of the commitment I will be making. And in all honesty, I'm looking forward to the opportunity for weekend trips across the Asian Pacific region, exploring new places and meeting new people."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, and I completely understand and embrace it. I'm happy to work any hours offered to me here at Jetstar Airways."
Written by Ryan Brunner on June 25th, 2023
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Direct
11. In order to work for Jetstar Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?
Why the Interviewer Asks This Question
According to their 'Candidate Privacy Policy' for certain roles at Jetstar Airways, new employees are required to undergo criminal background, medical and reference checks as part of their pre-boarding process. In posing this question during your interview, your interviewer needs to know that you are willing to comply with submitting for a background check if you emerge as their top candidate and will meet Jetstar's requirements to pass it.
Written by Ryan Brunner on June 25th, 2023
How to Answer
Your answer to this question can be short and to the point. If you have a clean criminal record, reiterate that in your interview. If you have any blemishes on your criminal record, now is the best time to make your interviewer aware of them. The fact is that Jetstar's criminal background check will show your prior convictions, and your interviewer may be more lenient if you are upfront with any marks on your record.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"You will find that I have a clean criminal background and have outstanding references if I'm offered this role at Jetstar Airways. I'm willing to participate in any background check that you require."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"I am very willing to complete a full criminal background check as well as any drug testing or other background checks that Jetstar requires. Two years ago, I did have a speeding violation in my car, and I paid the fine. I wanted to let you know that will likely show up on my background check."
Written by Ryan Brunner on June 25th, 2023
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Direct
12. All employees of Jetstar Airways are expected to wear a distinct uniform to work. Will you be able to embrace this policy if offered the position?
Why the Interviewer Asks This Question
In the airline industry, staff are expected to dress and groom professionally, and Jetstar Airways has a very distinct uniform and grooming code for their employees. Your interviewer wants to be assured that you have done your homework on the Jetstar uniform code and are excited about donning their uniform every day on the job.
Written by Ryan Brunner on June 25th, 2023
How to Answer
As you research their uniform policy before your interview, you'll quickly find that Jetstar Airways and its parent company, the Qantas Group, have recently modernized their uniform policies to be much more inclusive of a diverse workforce. This is a great thing to mention in your interview. Then, openly discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Jetstar Airways.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"Yes, I would be able to embrace this with excitement, and it's honestly something I've been looking forward to heading into my career! Having flown on Jetstar in recent years, I think that your team looks professional and fun, and this would be something I would love to be a part of. I also love that Jetstar has included a very diverse and inclusive approach to new uniform policies and takes comfort and practicality into consideration with your new uniforms."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"Uniforms are essential in this industry, so, yes, I am comfortable with this policy. I have been wearing a formal uniform at work for the last nine years and am happy to abide by any dress code requirements to work with Jetstar Airways."
Written by Ryan Brunner on June 25th, 2023
Discovery
13. What unique qualities would you bring to work at Jetstar Airways?
Why the Interviewer Asks This Question
Ensuring that their top candidate will fit on their team at Jetstar Airways is very important to your interviewer. There are some things that your resume cannot show, and this is one of them. Your interviewer wants to hear your unique qualities, skills, and traits that would make you an excellent for their team.
Written by Ryan Brunner on July 21st, 2023
How to Answer
Talk to the interviewer about some of the unique qualities you possess, and be sure to tie these qualities into how they will benefit the team you join at Jetstar Airways, should they hire you. If possible, try to tie your unique qualities to their care values of being safe, responsible, and efficient, working as a team, having a positive and caring attitude, and being passionate about your work.
Written by Ryan Brunner on July 21st, 2023
Entry Level Example
"I hope you have seen this today, but I have a unique ability to strike up a conversation and build rapport with nearly anyone quickly. This skill would be very beneficial when connecting with your passengers at Jetstar Airways. I've always prided myself on my ability to maintain a smile and positive attitude in any situation, good or bad, and would bring that to work daily in this role."
Written by Ryan Brunner on July 21st, 2023
Answer Example
"I would come to Jetstar Airways with the ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
Written by Ryan Brunner on July 21st, 2023
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Discovery
14. Personality fit is important to us at Jetstar Airways. How would you describe your personality?
Why the Interviewer Asks This Question
Jetstar Airways has a strong workplace culture built around the great team of people they employ. To get an idea of how you will fit with the team you are interviewing for there, your interviewer asks this question to get your honest take on your personality.
Written by Ryan Brunner on July 13th, 2023
How to Answer
This is a great opportunity to sell yourself, so take advantage of it. To do so, make sure to familiarize yourself with the workplace culture at Jetstar Airways before your interview so you can make sure that you show how great of a fit you will be. From a peer-driven recognition program to a fun and dynamic work atmosphere, it's clear that certain types of personalities will thrive on the job here. As you answer, remember that personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your reply could include buzzwords such as extroverted, energetic, and confident.
Written by Ryan Brunner on July 13th, 2023
Entry Level Example
"I would describe my personality as approachable, light-hearted, and positive. My positive outlook would benefit your team. My friends, family, and student colleagues have always been drawn to my ability to work through tough times with a great attitude. I know that difficult scenarios happen frequently for your team, and I am not afraid of those situations."
Written by Ryan Brunner on July 13th, 2023
Answer Example
"I am confident, friendly, and a go-getter on the job. I know that your passengers here at Jetstar Airways are always looking for service with a smile and prompt service, and I would look forward to being this quick and smiling face for them daily."
Written by Ryan Brunner on July 13th, 2023
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Discovery
15. How would your current colleagues describe you as a teammate?
Why the Interviewer Asks This Question
As you take the time to research Jetstar Airways and its company culture, you'll quickly see that working together as a team to provide the best service possible is a top priority. To get a feel for how you will mesh with their team, your interviewer wants to hear your take on how your current or former colleagues would describe working with you.
Written by Ryan Brunner on July 13th, 2023
How to Answer
Before your interview with Jetstar Airways, take some time to think about your relationships with coworkers, past and present, and come ready to discuss how your colleagues would describe the type of team player you are. Jetstar prioritizes a cohesive, fun, and dynamic workplace. If you have ever gotten direct feedback on your ability to be a great team player, now is a great time to discuss that direct feedback. As you answer, be sure to speak with passion and vitality as you embrace a team atmosphere in the workplace.
Written by Ryan Brunner on July 13th, 2023
Entry Level Example
"I have always loved being a part of a team environment, whether during my school-aged years or into college. If you were to speak with any of my current student colleagues or professors, they wouldn't hesitate to say that I am a great listener and a great contributor in any situation. The teammates I have worked with on group projects love my ability to be open to new ideas and hear people out on their thoughts. I'm always of the mindset two minds can accomplish more things than one, and this is a mindset I am excited to bring to the Jetstar Airways team!"
Written by Ryan Brunner on July 13th, 2023
Answer Example
"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day. If you were to contact my references, they would reiterate the same."
Written by Ryan Brunner on July 13th, 2023
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Discovery
16. If you had the hypothetical chance to restart your career in any field of your choice, where would that path take you and why?
Why the Interviewer Asks This Question
While knowing that you have the skills and drive necessary to be successful at Jetstar Airways, equally important for your interviewer will be getting to know you a bit better and how you will fit with the team you are interviewing for. This question is a different way to ask about your interests, and your interviewer asks it in hopes you'll have a bit of fun with your answer.
Written by Ryan Brunner on June 26th, 2023
How to Answer
As you consider an answer to this question, remember that your interviewer is looking to learn more about who you are, what motivates you, and what you find exciting in life. So make sure to give a unique answer that will be memorable to your interviewer in the weeks following your interview.
Written by Ryan Brunner on June 26th, 2023
Entry Level Example
"As I'm just entering my career, I certainly can't have any do-overs at this point and am very excited to find success in the commercial airline industry at Jetstar Airways. But given the chance here, I would reverse back about ten years and put more of my focus onto the rugby field. I'm a very competitive person and loved my time playing recreationally, and I think a career as a professional would have been amazing. I love the camaraderie of the team atmosphere and competing on the biggest stages."
Written by Ryan Brunner on June 26th, 2023
Answer Example
"I certainly do not regret the direction I have taken in my career. But if given the chance to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they have had very fulfilling careers. I enjoy coaching and leading others, so I would have naturally been great at teaching children. High school would have been a great age to teach because that is such an influential age."
Written by Ryan Brunner on June 26th, 2023
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Discovery
17. What do you hope to gain most from your time with Jetstar Airways?
Why the Interviewer Asks This Question
A job interview with any organization is a two-way street, where the company will be looking to ensure that you see this role as a great fit for you. Jetstar Airways is committed to the long-term success of its staff, and your interviewer wants to hear that you are wholeheartedly interested in working for Jetstar Airways.
Written by Ryan Brunner on June 25th, 2023
How to Answer
Before your interview, consider your hopes and expectations from your time with Jetstar Airways. Talk to the interviewer about how you hope to benefit from this position. Some great things to talk about are your future career goals and sense of self-worth in a position serving their passengers.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"After reviewing the culture and mission of Jetstar Airways, I feel that I can find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected, which assure me that I can find a long-term opportunity for my entire career."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"I'm embarking on a new job search in hopes that I can find a job and company that is working for something bigger and a greater mission. From my research, I love what Jetstar Airways is doing by providing reasonable rates to people to travel and see the world, and it is a customer-driven mission that I would love to be a part of."
Written by Ryan Brunner on June 25th, 2023
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Discovery
18. What do you feel are your top three skills that will make you an ideal team member at Jetstar Airways?
Why the Interviewer Asks This Question
Jetstar's unique opportunities for work find candidates from all different career paths, backgrounds, and education. The interviewer presents a question like this to ensure that their top candidate knows what skills are the most important for success in the position they are interviewing for.
Written by Ryan Brunner on June 25th, 2023
How to Answer
When you are asked to list your top skills, it's best to tie in your refined work skills and qualities that tie in best with the job duties at Jetstar Airways. Before your interview, be sure to once again thoroughly read the job description of the job you are interviewing for and try to figure out which skills and knowledge you possess that are the most helpful for immediate success on the job. Come prepared to sell your skills and abilities as the top for the role.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"As I embarked on my career search for when I graduate, this role at Jetstar Airways spoke volumes to me because I firmly believe that my skillset makes me perfect for the job! Over the last four years, I've perfected my skills in the Microsoft suite in programs like Excel, PowerPoint, and Word. I see this position requires an intermediate working knowledge of those, and I'd be able to step in confidently. Second, I am an excellent verbal and written communicator. I love to communicate in one-on-one or large group settings and look forward to doing that here at Jetstar. Last, working under pressure and successfully meeting deadlines drives me in my work. My education has prepared me to multitask successfully and work across many different areas. It sounds like that will be a vital measure of success for your hire here."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"From my experience over the last 11 years in the airline industry with one of Jetstar's biggest competitors, I'm confident that I will be able to jump in here from day one and become a thriving member of the team. But on top of my on-the-job skills and experience, I think my genuineness is my top quality and will help my new colleagues welcome me quickly. This quality will also put me in a great position to connect with passengers quickly. Second, my diligence on the job is second to none. Here at Jetstar Airways, I will be relentless in bringing your core value of a consistent can-do attitude. Last, my passion for this business has been evident from the day I entered the airline industry. I care for how my passengers are treated every moment because they are vital to my job and the success of my company."
Written by Ryan Brunner on June 25th, 2023
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19. What ultimately makes you the best candidate for this position?
Why the Interviewer Asks This Question
Because of its outstanding industry reputation and great opportunities, Jetstar Airways receives a pool of qualified candidates when they recruit for any role. While the interview process will help your interviewer determine the best candidate, they want to give you the chance to give your best sales pitch on what makes you the best candidate to join Jetstar.
Written by Ryan Brunner on June 25th, 2023
How to Answer
Talk to the interviewer about what makes you a stand-out candidate for this role. They'll know about your work experiences from your application, so be sure to discuss unique skills and characteristics that will make you a memorable candidate for Jetstar Airways following the interview process. Remember that your passion and body language will speak volumes as you answer this question.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"Heading into my career as a new graduate, I'm looking to find a company that I can grow and develop with into the future, and I'm confident that I found that here at Jetstar Airways. As we've discussed, I'm confident that my education has prepared me for success in the day-to-day duties of this role. But I think what makes me your best candidate goes far beyond that. You won't find any candidate more excited to help be part of something bigger in your mission or a more dedicated team player."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"As you can see, I am invested in this interview process with Jetstar Airways and will bring this same level of dedication to you if hired. I already bring five years of industry experience, which would help me jump right into this job feet first and be up and running in no time. My customer service skills are unmatched, and I'm confident that your passengers will benefit greatly from me on the Jetstar team. I am also fluent in three languages, which will allow me to communicate smoothly with a large range of customers across your service area."
Written by Ryan Brunner on June 25th, 2023
Education
20. Have you received formal training on how to handle an in-flight emergency?
Why the Interviewer Asks This Question
If you are interviewing for a flight crew position at Jetstar Airways, your interviewer wants to be assured that you would know what to do If an in-flight emergency occurred. While not a disqualifying question, they look to hear about any specific training you have in this area.
Written by Ryan Brunner on June 24th, 2023
How to Answer
Assure the interviewer that you are confident in your ability to handle an emergency professionally. If you are new to the industry and do not have the related training, be honest about that and comment on any other training that may be helpful in an emergency you've completed.
Written by Ryan Brunner on June 24th, 2023
Entry Level Example
"As I would be new to a career in the airline industry, I have not received in-flight emergency training. Over the last two years, though, my work in the food industry brought training in handling unruly customers and lifesaving procedures for a person choking in CPR training. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with Jetstar Airways."
Written by Ryan Brunner on June 24th, 2023
Answer Example
"In my current role with ABC Airline, I received over 100 hours of in-flight situational training over the last five years. I am confident in my ability to react professionally and appropriately in an emergency and of course, am willing and ready for the emergency training here at Jetstar Airways."
Written by Ryan Brunner on June 24th, 2023
Education
21. Do you have any formal training in First Aid or CPR?
Why the Interviewer Asks This Question
Being certified in First Aid and CPR is a desire for many roles at Jetstar Airways, especially if joining part of the flight crew. Your interviewer asks this question to see what additional training and certification you may need if you emerge as their top candidate.
Written by Ryan Brunner on June 24th, 2023
How to Answer
If you have the training, assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to take the training necessary for the position at Jetstar Airways. By thoroughly reading the job description before your interview, you'll have a good idea of the requirements necessary for the job.
Written by Ryan Brunner on June 24th, 2023
Entry Level Example
"Having never held a position that required CPR or First Aid certifications, I do not currently have CPR and First Aid. If given the chance to join Jetstar Airways, I am happy to complete this training immediately so I can be up and running on the job in no time."
Written by Ryan Brunner on June 24th, 2023
Answer Example
"Yes, I have formal training in First Aid and CPR from my current role and have successfully administered CPR in a real-life situation. I have brought my certifications here for you to see."
Written by Ryan Brunner on June 24th, 2023
Education
22. Talk about any airline-related training that you have been through.
Why the Interviewer Asks This Question
If you have been selected for interview at Jetstar Airways, you can be confident that your interviewer is impressed by your qualifications. And though they can tell a lot about your training and experience from your resume, they want to hear you expand upon any industry-specific training you might have.
Written by Ryan Brunner on June 24th, 2023
How to Answer
If you have prior work experience in the industry, that is great! Be sure to discuss in detail the training you have received that will lead to success at Jetstar. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful. Regardless of any industry-related training you have been through, you will need to complete training specific to Jetstar Airways.
Written by Ryan Brunner on June 24th, 2023
Entry Level Example
"As a new graduate, I don't have specific airline-related training that I can say I've been a part of. But I'm very confident that my education has prepared me for success at Jetstar Airways. My degree program was very well-rounded to the point where my skills are transferable to any industry, and I've always been enamored with the commercial flight industry. As you can see from my resume, I've also spent the last four years working in the retail industry, where I was formally trained in sales and customer service. I believe that training will be very beneficial here."
Written by Ryan Brunner on June 24th, 2023
Answer Example
"Although I have not taken specific airline-related training due to my career history, I have some current certifications that I believe will be helpful, including CPR, First Aid, and WHMIS training. If I am selected for offer here at Jetstar Airways, I would be committed to the training and orientation program here and look forward to learning with an open mind so I can be ready to serve your passengers every day."
Written by Ryan Brunner on June 24th, 2023
Experience
23. Aside from your experience in the airline industry, do you have experience in other customer service roles?
Why the Interviewer Asks This Question
In their mission to be the clear customer choice in value travel, Jetstar remains continuously focused on providing great experiences for their passengers. They expect every employee of the airline to keep that same laser focus on excellent customer service. While they have your work history from your resume, your interviewer is looking to hear you elaborate on the experiences that will translate well to serving their passengers in the role you are interviewing for.
Written by Ryan Brunner on June 25th, 2023
How to Answer
Openly discuss with the interviewer your experience working in customer service-based roles. Take them through your resume and highlight the customer service skills you have developed that will factor into your success at Jetstar Airways. Don't hesitate to think outside of the box about your work experience to find the skills you have developed in this realm.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"I started working at a young age in a restaurant as a server and learned very quickly how to actively listen to customers and meet their needs. I became very good at remembering repeat customers, having friendly conversations, and even knowing their favorite drinks and meals. Coming out of school with a Restaurant and Hotel Management degree, I'm excited to jump into the airline industry with Jetstar Airways. I'm ready to help bring new and exciting ideas to your team and work to ensure that every passenger I interact with flies with Jetstar again in the future."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"As you can see from my resume, I've spent the last eight years working in retail. During my time on the sales floor, most of my day was spent working directly with customers. My role found me listening to what they were looking for and helping them find it. The biggest takeaway I have from this experience is that every customer is unique and has their own unique set of needs, so every interaction was different. The flexibility I learned in this role will translate well to this role at Jetstar Airways."
Written by Ryan Brunner on June 25th, 2023
Experience
24. What experience do you have using team-based messaging applications?
Why the Interviewer Asks This Question
At any airline, staff need to remain in continuous communication during operating hours to ensure the safety and timeliness of flights. Pristine customer service is necessary, and utilizing all forms of communication is vital to the operations at Jetstar Airways. In asking this question, your interviewer wants to hear your experience in team messaging apps and other forms of instant communication in the workplace.
Written by Ryan Brunner on July 21st, 2023
How to Answer
Give the interviewer a brief overview of the apps you have experience using during your career and, potentially, your education. It will be important that your interviewer understands your comfort in learning and mastering new programs. Don't hesitate to reiterate why instant communication methods are vital to the role you are interviewing for at Jetstar Airways.
Written by Ryan Brunner on July 21st, 2023
Entry Level Example
"During my time in college, I have used a few team-based messaging applications with classmates and have always been very quick to pick up any new programs we used. I am best versed in Microsoft Teams and Freedcamp. In this role at Jetstar Airways, I know that I will need to be in communication regularly throughout the day with the flight crew and other ramp agents. I'm open to working with any programs you use and hope to be brought up to speed on it shortly after starting."
Written by Ryan Brunner on July 21st, 2023
Answer Example
"For my current group of flight attendants, my airline utilizes an app called UChat, and it is great for communications on shift swapping and coordinating travel plans with the crew I will be with. I love that I can receive and send up-to-date information to my entire team throughout the organization. If I'm fortunate enough to join Jetstar Airways, I'm ready and willing to use whatever is available among the team here. Can you elaborate on any programs you are currently using?"
Written by Ryan Brunner on July 21st, 2023
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Organizational
25. How do you determine priorities when you have multiple tasks on your plate and limited time to complete them?
Why the Interviewer Asks This Question
Whether you are interviewing for a cabin crew role, a service desk role, or any other position at Jetstar Airways, the fact is that the workday will be busy and full of competing priorities for you. In asking this question, your interviewer is looking to hear how you determine which tasks you work on first before moving on to the next.
Written by Ryan Brunner on July 21st, 2023
How to Answer
As you answer this question, you ideally need to assure the interviewer that you can be diligent when assessing your priorities on the job at Jetstar. How you go about doing this should include discussing your prior work. Some things to highlight are your ability to prioritize what is most urgent first and what impacts the frontline customer and the service they receive.
Written by Ryan Brunner on July 21st, 2023
Entry Level Example
"Multitasking is an art I have perfected myself during my schooling and am ready to bring to work here at Jetstar Airways. It has always started with my ability to stay organized and set deadlines. Once I know when things are due, I work on the tightest deadlines first. Throughout my day, I leave time open for work on long-term things and to have room for other important things that come up. I'm confident that these skills will be important in this job, where I will always prioritize the passenger in front of me and their needs first."
Written by Ryan Brunner on July 21st, 2023
Answer Example
"If I have more than one customer who needs me in my current job, I will page for assistance so that nobody is left waiting. It's essential to have team members you can rely on to step in when you become too busy, and communication here is essential. If I have tasks that include data entry that can wait until later, I keep them neatly organized and work on them when I have some downtime."
Written by Ryan Brunner on July 21st, 2023
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Performance Based
26. Are there any work situations that excite you and motivate you to do your best?
Why the Interviewer Asks This Question
Your interviewer knows that some days on the job can get long for most staff, especially after being on their feet all day and working hard to ensure that flights are on time. It is essential for your success that the hiring manager knows how to keep you motivated and excited to come to work every day if you are offered the job at Jetstar Airways.
Written by Ryan Brunner on July 13th, 2023
How to Answer
Before your interview with Jetstar, consider what motivates you to do your best on the job. And, if possible, make sure that your motivating factors will be present on the job you are interviewing for. Some great things to discuss could be being part of a dynamic team environment or serving others. Tell the interviewer what they could do to ensure you are happy and productive.
Written by Ryan Brunner on July 13th, 2023
Entry Level Example
"As a new graduate, I will be most motivated by helping the passengers at Jetstar Airways receive a memorable and lasting experience. I have always been driven by helping others, and I can think of no place better to do that than here."
Written by Ryan Brunner on July 13th, 2023
Answer Example
"I am most motivated on the job when I feel like an active contributor and an important member of the team. I am excited to do my best work when I feel listened to and valued. From what I've heard today about this team at Jetstar Airways, the team-based atmosphere will help keep me going every minute of every day."
Written by Ryan Brunner on July 13th, 2023
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Salary
27. Do you have any salary expectations or requirements?
Why the Interviewer Asks This Question
If you emerge as one of the top candidates for the position at Jetstar Airways, it can become important for your interviewer to gauge if you would seriously consider an offer. If they pose a question like this, your interviewer wants your open and honest thoughts on what salary requirements you have to consider joining their team.
Written by Ryan Brunner on July 15th, 2023
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise. If possible, research general salary ranges for the job you are interviewing for before your interview with Jetstar to ensure that you don't price yourself out of consideration.
Written by Ryan Brunner on July 15th, 2023
Entry Level Example
"As a new graduate looking to enter the workforce here at Jetstar Airways, I am looking to earn a fair wage for new graduates in the role. I would work hard to prove my worth to your organization over time and advance along the salary range progression based on my work. Can you shed some light on how staff can be expected to increase within the pay range for this job?"
Written by Ryan Brunner on July 15th, 2023
Answer Example
"To be able to move from my current job as a flight attendant, I would need to earn at least equal to my current pay. I think my current pay is fair for the skills and experience I bring. But, I do want you to know that my pursuit of another opportunity here at Jetstar Airways is not motivated by compensation. As we've discussed, workplace culture and a great team atmosphere motivate me the most."
Written by Ryan Brunner on July 15th, 2023
Scenario Based
28. When have you faced an unexpected difficulty on the job, and how did you successfully navigate that situation?
Why the Interviewer Asks This Question
Whether you are interviewing to join Jetstar's cabin crew, airport operations team, or business office operations team, it is essential to know your ability to face adverse and challenging situations. To determine your ability to do this, your interviewer wants to hear you discuss a time you handled unexpected difficulty with a great result.
Written by Ryan Brunner on June 25th, 2023
How to Answer
Talk to the interviewer about a time when you encountered an unexpected challenge on the job. Paint a clear picture of the situation and describe the action you took. Remember that your ability to communicate in these types of situations is critical. Last, ensure that you carefully explain the positive result of your actions. And always remember that how you face unexpected difficulty can say a lot about your character.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"Last year, during my third year of schooling, I faced a major illness, the death of a close family member, and a large workload in school. I learned so much about myself in two weeks, which gave me the confidence to handle any situation in my career. This was the first time in my life I can remember being strained emotionally, mentally, and physically. The first thing that helped me work through the situation was communication and reaching out for help. After my grandmother's death, I contacted my professors immediately to set a plan for my coursework. Then I leaned on my loved ones for support when I became sick. Knowing that putting off classes for another semester just wasn't an option to reach my goal of graduation this year, I had to have a sharp focus on my work and needed to battle through the pain. It was all a mindset for me, and I did it."
Written by Ryan Brunner on June 26th, 2023
Answer Example
"I face unexpected difficulty frequently in my current position. The company is under financial strain, and some days we cannot deliver the customer experience that we should. While this is hard to choke down some days, I overcome it by giving everything I have. I control what I can control, and I always strive to leave a good impression on customers."
Written by Ryan Brunner on June 26th, 2023
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Situational
29. As a Flight Attendant at Jetstar Airways, you have a major responsibility to ensure the safety of all passengers. What would you do if you felt there was a safety threat?
Why the Interviewer Asks This Question
According to their career site, Jetstar's number one value is being safe and responsible. This core value is all about ensuring that all passengers and staff are safe at every moment of Jetstar's daily operations. As part of their cabin crew, Jetstar's flight attendants will be the frontline of defense against safety threats, and your interviewer needs to know that you have the gumption and poise to act swiftly in this situation.
Written by Ryan Brunner on June 25th, 2023
How to Answer
If you take the time to read the Jetstar career page for their cabin crew before your interview, you'll see that you will be subjected to intense training in safety and emergency procedures. First and foremost, when answering this question, show excitement for learning the Jetstar way when safety is concerned. Then, talk about how you would take swift action in this situation and do what is necessary to ensure the threat was vetted and handled immediately. To further your answer here, talk about any times when you have acted in a situation where safety may have been at risk.
Written by Ryan Brunner on June 25th, 2023
Entry Level Example
"As a new graduate, my reaction to a safety threat would rely on my on-the-job training at Jetstar Airways. It looks like you invest a lot of time and resources in ensuring that your cabin crew is well-versed in customer service, safety, and medical emergencies. I assure you that my orientation and training will be taken very seriously if I am offered this position. I would follow company protocol and safety regulations. If faced with a safety threat, I would do everything in my power to ensure passengers remained calm and the situation was safe. I never hesitate to have difficult conversations or confront someone that was deemed to be a threat."
Written by Ryan Brunner on June 25th, 2023
Answer Example
"I am well trained on how to react in urgent, distressed, and mayday situations during a flight. In an emergency, my first course of action is to ensure the passengers are prepared and that things remain calm. I can be that calming voice here at Jetstar Airways. Last year, I was on a flight where the cabin lost air pressure. After securing my mask, I and another flight attendant worked quickly to ensure that all passengers did the same. I help people ensure they had a tight fit quickly, and we were able to make an emergency landing quickly."
Written by Ryan Brunner on June 25th, 2023
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Teamwork
30. If hired at Jetstar Airways, how will you earn the trust of your coworkers starting on day one?
Why the Interviewer Asks This Question
Working as a team is one of the core values that Jetstar Airways lives and breathes daily. Your interviewer knows that the foundation of teamwork is built upon respect and trust, and they want to hear your plan for building immediate trust with the team you'll be joining there.
Written by Ryan Brunner on July 21st, 2023
How to Answer
Talk openly to the interviewer about how you plan to earn the trust of your new coworkers should you be offered the position at Jetstar Airways. As you prepare for a question like this before your interview, remember that some critical elements of trust to discuss are honesty, communication, accountability, appreciation, and consistency.
Written by Ryan Brunner on July 21st, 2023
Entry Level Example
"As a new graduate, I know it will be important to show my new colleagues that I am competent and worthy of their trust on the job because I know I'll be expected to hit the ground running in short order. Building this trust will start with open communication and giving my new colleagues an open window into who I am. I think this is the best way to show that I'm a trustworthy person. From there, every day on the job, my trust will be built on my word, and doing what I say and saying what I do will be vital for a great team effort."
Written by Ryan Brunner on July 21st, 2023
Answer Example
"Trust with airline colleagues comes in many ways that I'm familiar with, and starts with accountability. I take responsibility for my actions and own up to things when I am in the wrong. This helps build a solid foundation for trust and is an approach I would take from day one here at Jetstar. I also can't overstep how important being a genuine and empathetic colleague is. If a new colleague needs help covering a shift and I'm available, I will do it with no questions asked."
Written by Ryan Brunner on July 21st, 2023
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