Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?

"I once worked at a locally owned shop with a demanding owner. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Show the interviewer that you work well with most personalities even though some folks are quite difficult to please. Think about one person at work who is hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and end your response on a positive note.

Personality fit is important to us at JetBlue Airways. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your personality traits and integrity. This would include buzz words such as introverted, energetic, and confident.

"I am confident, friendly, and a go-getter. Are you looking for these personality traits in your next hire?"

When have you had to shift your priorities in response to sudden changes?

"In my current role, our schedule is changed regularly and always at short notice. I have adapted very well to these frequent, sudden changes."

The interviewer wants to know if you have been asked to change your priorities on a dime and your reaction to this kind of shift in priorities. Talk about your ability to adapt to change and assure the interviewer that you can respond professionally.

"The airline industry is full of sudden changes - most frequently when flight times are changed. This affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty I faced was my unexpected layoff during the last recession. I had to adapt to a new economy and search for other opportunities. I earned enough to avoid financial strain and am proud of my ability to be versatile when required."

How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time you faced an unexpected difficulty. How did you handle the situation?

"I face unexpected difficulty frequently in my current position. The company is under a financial strain, and some days we can not deliver the customer experience we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."

How do setbacks emotionally affect you and your work?

"Experiencing a setback is always disappointing and can be disheartening, but I understand that it happens from time to time. If I experience a major setback I take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace. Give a good example of a recent occurrence in your life.

Describe a situation when you knew something could be done better. What did you do?

"Just five weeks ago, we were in a Zoom meeting. It was a partner meeting with three other agencies, and I noticed there were no solutions provided to the problems they shared. I asked them to stop for a minute, and we went down each issue and came up with a solution that we could all agree on. At the end of the meeting, we saw how productive it was."

The interviewer wants to know how you implement change. Make sure to clearly state an example with facts, numbers, or visual stories. Your response will stand out if you relate a real-life experience from your previous or current role.

Tell me about a time you were assigned a task you’d never done before.

"One time, when I was at XYZ company, we were getting ready for the weekend. About two hours before we closed the day, my director asked for the most recent list of refund requests that came through various lines of business. It took me over three hours, but I managed to pull the list and send it to him. My director thanked me for the extra effort and said I could report later on Monday."

The interviewer wants to gauge your ability to adapt to situations. JetBlue likes to keep candidates who are flexible under various situations. Explain that you are willing to learn new tasks and take on new roles or assignments. Good leaders don't just abandon the task, pass it on to other employees, or blame others when something goes wrong; they step up and make things happen.

Tell me about a time communication became an issue when working on a team.

"I worked on a team to solve a problem that could affect our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation and suggested we give each person a chance to discuss their findings and opinions, which helped us take a more collaborative approach."

Give an example of a time you couldn't seem to explain what you needed from other team members or talk about how one of your team members couldn't communicate effectively. Be sure to include the overall outcome of the situation and what you did to repair the communication issue.

"My current company recently went through a merger, which has caused a lack of communication between the team. I suggested to my department head that we have a team-building event. Gathering everyone and reminding them that we are still a team was very helpful."

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."

On a scale of 1-10, rate your communication skills. Explain your rating, and talk about your strengths in communication.

"Communication is very important in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

Employees of JetBlue Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

"In my most recent position, I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with strong references who will be happy to speak to you about my reliability and dedication on the job."

Provide examples to the interviewer of times you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

"I am very dedicated and would show my appreciation for the role by being a reliable team member of JetBlue Airways."

At JetBlue Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. In a previous role, I took a complaint from a customer and turned it into a win. I will always look for ways to provide customers with the best service possible."

If you are familiar with JetBlue Airways before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

"I will ensure your customer service standards are met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."

In order to work for JetBlue Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?

"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."

A clean criminal record is a must for all airline-related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

"I can complete a full criminal background check and any drug testing or other background checks that you require."

All employees of JetBlue Airways are expected to wear a uniform to work. Are you comfortable with this policy?

"Uniforms are essential in this industry, so yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit."

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within JetBlue Airways.

As a Flight Attendant, you will be asked to work a wide range of hours and overtime. Are you able to accommodate an unpredictable schedule?

"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, and I completely understand. I'm happy to work any hours offered to me."

Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have the experience to draw on.

"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise.

"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

Do you have any formal training in First Aid or CPR?

"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, express your willingness to do so.

"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

Where do you see yourself five years from now?

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals, which helps me to see a great long-term fit here."

It's impossible to know where you will be in five years. Still, you should assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

How does this position fit into your career goals?

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. JetBlue Airways offers a strong path towards those goals, and I am excited about this position."

Consider if this particular position is a good fit. Is it a step up in your career or a stagnant move that you are just complacent about taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and fits your overall career goals.

"This position offers the next steps in my career and the growth I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show JetBlue Airways what I can do!"

What work situations excite and motivate you?

"I am most motivated on the job when tasks are organized and the vibe is positive. I value strong teamwork and good leadership."

The hiring manager must know how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure your happiness and productivity.

"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

What unique qualities would you bring to our company?

"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

There are some things your resume cannot do. Showing off your great personality is one of them. Talk to the interviewer about some of your unique qualities, and explain how they will benefit the company should they hire you.

If you could start your career over again, what direction would you take?

"I do not regret the direction I have taken my career; however, if I had to start over in a new direction, I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers and seemed to have very fulfilling careers. I enjoy coaching and leading others, so any tasks related to these skills are very welcome."

A hiring manager can tell a lot about your personality from your other career interests. Answer the question with transparency and explain the reason behind your answer. Your answer will help the hiring manager identify if you are likely to stay in the company if there are growth opportunities.

"I would take the same direction! I love what I do and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

What do you hope to gain from your time with JetBlue Airways?

"After reviewing the culture and mission of JetBlue Airways, I feel that I would be able to find a long-term fit here, and that is most important to me. Your training programs are industry renowned and well respected, which is also interesting to me."

The interviewer would like to see that you are wholeheartedly interested in working for JetBlue Airways. What are your hopes and expectations from your time with JetBlue Airways? Talk to the interviewer about the ways you would benefit from this position.

"What I hope to gain most by working with JetBlue Airways is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

List the top three skills that will make you an ideal team member at JetBlue Airways.

"I see that your job description requests a candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

When asked to list your top skills, it's best to tie your rock-star skills to the requests listed in the company's job description. Make sure to state the skills that match the job description and its requirements or qualifications.

Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable- Considerate- Diligent - Intuitive- Persistent- Resourceful- Sincere- Witty

Why are you the best choice for JetBlue Airways?

"I feel that I am the top candidate for JetBlue Airways because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in three languages, which allows me to communicate smoothly with a large range of customers."

Talk to the interviewer about what makes you a stand-out candidate for this role. Discuss unique skills and characteristics that will make you a memorable candidate. Make sure to address how you are not only a skills fit but also a culture fit for the company.

"As you can see, I am invested in this interview process with JetBlue Airways and will bring this same dedication to you if I am hired. You won't be disappointed."

Aside from your experience working in the airline industry, do you have experience in other customer service roles?

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of my work has been customer service focused."

Discuss with the interviewer your experience working in customer service-based roles. Take them through your resume and highlight your customer service skills.

"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."

In your opinion, what makes a good manager?

"A good manager should be able to listen carefully, build relationships, make good decisions, think strategically and be respectful and trustworthy. I can tell you that my ability to create relationships has grown tremendously in the last few years. I am confident in making decisions, always think about impact and outcomes, and have gained the respect and the trust of my peers and other colleagues."

You should first talk about essential qualities you think a manager ought to have and highlight how you fit that role. Let your interviewer know that you are confident and willing to fulfill the role of a leader to the fullest.

"A good manager listens to my needs, can resolve problems, and has the respect of the people they work with. I am confident to possess these skills. In my previous roles, I have guided my peers and provided solutions, and others respected me and valued my advice."

How do you determine priorities when you have multiple tasks at hand?

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours from me. Never have I under-delivered on a deadline."

Let the interviewer know how you think and act when you are torn between multiple projects or tasks. Mention how you decide what needs your attention the most. Assure the interviewer that you can be diligent when assessing your priorities.

Tell me how you make decisions.

"We make decisions every day, from choosing the right outfit from the closet to what we will eat. However, when it comes to decisions at work, I pass all of them through a filter. I consider how this decision will affect others around me, the current process, the outcome, and my work environment. I recall a time at ABC company when I was thinking of moving around the storage area to make additional room for incoming inventory. Before I moved things, I contacted everyone on my team and asked for their input. Involving others in your decision goes a long way."

The interviewer wants to know a little more about your thought process. Establish that all decisions come with rewards or consequences and will affect your performance, team members, and the company overall. State a recent example with the steps on how you came to a decision.

"I have learned to filter decisions through a questionnaire/evaluation of impact. I consider how my decision will impact my project, department, and company. If the answers contain positive and efficient results, I take the next steps."

As a Flight Attendant, you are responsible for prioritizing the safety of all passengers. What would you do if you felt there was a safety threat?

"My reaction to a safety threat would rely on my on-the-job training. I would follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

"I am well trained on how to react in urgent or dangerous situations. In any emergency, my first course of action is to ensure the passengers are prepared."

How do you get along with others at work?

"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether offering to assist someone who is overwhelmed or taking time to listen to someone who is having a bad day."

Think about your relationships with coworkers, past and present. Talk about your healthy ones. Explain the dynamics of those working relationships. Think about what you enjoyed about some of your relationships with past coworkers. Good communication, a sense of humor, and support are all great qualities that make co-working relationships fun.

"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."

How will you earn the trust of your coworkers?

"I feel that the best way to earn the trust of my co-workers is to be helpful, do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

It is essential to nurture workplace relationships. Talk to the interviewer about how you plan to earn the trust of your new co-workers should you be offered the position.

What experience do you have using team-based messaging applications?

"I have used a variety of team-based messaging applications. I am familiar with Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use, I am sure I can pick it up quickly."

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system if it is new to you.

Have you received training on how to handle an in-flight emergency?

"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency."

Assure the interviewer that you are confident in your ability to handle an emergency professionally, especially if it has to do with other people's lives. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed that may be relevant or helpful.

"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency, and I look forward to taking the in-flight training with JetBlue Airways."

Do you have any technical certifications that make you qualified for this job?

"I obtained my CPR/First Aid certificate from the American Heart Association in June 2020. I also graduated from the Customer Service Basics course from the University of Arizona in August 2019 and am currently an online student via Edx courses taking Emergency Preparedness Readiness by FEMA as of September 2022."

The interviewer wants to know about your certifications, credentials, or anything else that will add more value to your application. Make sure to mention any additional training or certificates that will enhance your experience with JetBlue. You can mention the name, brief description, and date obtained.

Tell me about any airline-related training that you have had.

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

Regardless of any industry-related training you have been through, you will need to complete training specific to JetBlue Airways. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

"Although I have not taken specific airline-related training, I have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

JetBlue Airways Interview Questions

Go Back

1. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?
2. Personality fit is important to us at JetBlue Airways. How would you describe your personality?
3. When have you had to shift your priorities in response to sudden changes?
4. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
5. How do setbacks emotionally affect you and your work?
6. Describe a situation when you knew something could be done better. What did you do?
7. Tell me about a time you were assigned a task you’d never done before.
8. Tell me about a time communication became an issue when working on a team.
9. Rate your communication skills from 1-10 with proper examples backing your given rating.
10. Employees of JetBlue Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
11. At JetBlue Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
12. In order to work for JetBlue Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?
13. All employees of JetBlue Airways are expected to wear a uniform to work. Are you comfortable with this policy?
14. As a Flight Attendant, you will be asked to work a wide range of hours and overtime. Are you able to accommodate an unpredictable schedule?
15. What are your salary expectations?
16. Do you have any formal training in First Aid or CPR?
17. Where do you see yourself five years from now?
18. How does this position fit into your career goals?
19. What work situations excite and motivate you?
20. What unique qualities would you bring to our company?
21. If you could start your career over again, what direction would you take?
22. What do you hope to gain from your time with JetBlue Airways?
23. List the top three skills that will make you an ideal team member at JetBlue Airways.
24. Why are you the best choice for JetBlue Airways?
25. Aside from your experience working in the airline industry, do you have experience in other customer service roles?
26. In your opinion, what makes a good manager?
27. How do you determine priorities when you have multiple tasks at hand?
28. Tell me how you make decisions.
29. As a Flight Attendant, you are responsible for prioritizing the safety of all passengers. What would you do if you felt there was a safety threat?
30. How do you get along with others at work?
31. How will you earn the trust of your coworkers?
32. What experience do you have using team-based messaging applications?
33. Have you received training on how to handle an in-flight emergency?
34. Do you have any technical certifications that make you qualified for this job?
35. Tell me about any airline-related training that you have had.

JetBlue Airways Interview Questions

1. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?

2. Personality fit is important to us at JetBlue Airways. How would you describe your personality?

3. When have you had to shift your priorities in response to sudden changes?

4. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

5. How do setbacks emotionally affect you and your work?

6. Describe a situation when you knew something could be done better. What did you do?

7. Tell me about a time you were assigned a task you’d never done before.

8. Tell me about a time communication became an issue when working on a team.

9. Rate your communication skills from 1-10 with proper examples backing your given rating.

10. Employees of JetBlue Airways are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

11. At JetBlue Airways, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

12. In order to work for JetBlue Airways, you are required to pass a criminal record check. Are you comfortable accommodating this?

13. All employees of JetBlue Airways are expected to wear a uniform to work. Are you comfortable with this policy?

14. As a Flight Attendant, you will be asked to work a wide range of hours and overtime. Are you able to accommodate an unpredictable schedule?

15. What are your salary expectations?

16. Do you have any formal training in First Aid or CPR?

17. Where do you see yourself five years from now?

18. How does this position fit into your career goals?

19. What work situations excite and motivate you?

20. What unique qualities would you bring to our company?

21. If you could start your career over again, what direction would you take?

22. What do you hope to gain from your time with JetBlue Airways?

23. List the top three skills that will make you an ideal team member at JetBlue Airways.

24. Why are you the best choice for JetBlue Airways?

25. Aside from your experience working in the airline industry, do you have experience in other customer service roles?

26. In your opinion, what makes a good manager?

27. How do you determine priorities when you have multiple tasks at hand?

28. Tell me how you make decisions.

29. As a Flight Attendant, you are responsible for prioritizing the safety of all passengers. What would you do if you felt there was a safety threat?

30. How do you get along with others at work?

31. How will you earn the trust of your coworkers?

32. What experience do you have using team-based messaging applications?

33. Have you received training on how to handle an in-flight emergency?

34. Do you have any technical certifications that make you qualified for this job?

35. Tell me about any airline-related training that you have had.