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Jeppesen Interview
Questions

27 Questions and Answers by Ryan Brunner

Published December 17th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
If hired for our system analyst role here at Jeppesen, what would you say are your two greatest skills that you would add to our team?
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Ryan's Advice
While your interviewer can see from your resume and your experience that you have the technical skills to succeed in this role at Jeppesen, this question is allowing them to dig more into your skill set by having your talk about your other skills and qualities that you feel will make you successful. When thinking about the overall duties that you'll hold at Jeppesen if hired, try to touch on some of the following points: critical thinking, analysis skills, time management, problem solving skills, communication skills and troubleshooting skills.
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1.
If hired for our system analyst role here at Jeppesen, what would you say are your two greatest skills that you would add to our team?
While your interviewer can see from your resume and your experience that you have the technical skills to succeed in this role at Jeppesen, this question is allowing them to dig more into your skill set by having your talk about your other skills and qualities that you feel will make you successful. When thinking about the overall duties that you'll hold at Jeppesen if hired, try to touch on some of the following points: critical thinking, analysis skills, time management, problem solving skills, communication skills and troubleshooting skills.

Ryan's Answer #1
"As I look back on my career to this point, I can really attribute much of success to my time management skills and my communication skills. As a system analyst, I work with many people on many different projects. My excellent written and verbal communication skills allow those that I work with to understand me, my needs and provide information to me in a clear and concise manner. Then, when handling multiple projects, my time management skills involve careful project tracking, setting goals and delegating tasks when needed."
Ryan's Answer #2
"In my short time working as a system analyst out of college, I've had the opportunity to do a lot of self reflection based on the teams that I've been a part of. In a team based atmosphere, I find that my critical thinking skills put me in a position to lead groups in planning and development phases of projects. Then, because of my technical knowledge in software applications and networking, I have developed great troubleshooting skills that I'd be able to contribute to the team here at Jeppesen."
2.
If you were asked to review a colleague's code that they had written, what key things would you look for?
For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

Ryan's Answer #1
"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."
Ryan's Answer #2
"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."
3.
At Jeppesen, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?
While this potential role with Jeppesen will require your to be an independent worker that can think on your feet, you will also need to work as part of a larger team that is working toward one common goal. Because of this fact, your interviewer will want to hear that you thrive in an environment where you work with team members from other disciplines than you are trained in. In your example, stress to your interviewer that you have excellent communication skills and that you fully understand that every person on a team plays a vital role in the organization's success.

Ryan's Answer #1
"Throughout my career, I've always enjoyed working as part of a larger team on the job and this personal enjoyment started with my love of and participation in team sports like baseball and basketball. Growing up playing sports, I learned that each team member brought a unique skill set that could help us achieve our goals. Through a great coaching staff that knew how to make these individual skills shine, this same philosophy holds true for a team that is looking to design a new software system. I know that my skills as an engineer are just part of the final product and I work very well with designers, architects, analysts and sales to help build the greatest system possible."
Ryan's Answer #2
"I am a people person by nature and my current role has me working very closely with our engineering and design staff on writing technical manuals for our products. While I certainly can handle long days at my computer in solitude, my desire to work hand in hand with others really sets me apart from my peers in this field. I have excellent verbal, listening and written communication skills that, if hired here at Jeppesen, your entire team would appreciate from my first day on the job."
4.
How would you handle a situation where a colleague was being very difficult to work with?
In the team based atmosphere at Jeppesen, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

Ryan's Answer #1
"In all honesty, any great work atmosphere that I've been a part of in the past has involved conflict between colleagues. In situations I have witnessed, conflict has stemmed from very open-minded people giving their two cents in particular situations and two people not seeing eye to eye. This happened recently to me in the planning phases of a new project. On of our UX Designers and I had a disagreement on the final layout of a new software roll out we were planning. It worked best for both of us to talk about our ideas and list the pro's and con's for our ideas. I kept an open mind to learn from her point of view and she did the same to me on my end. This led us to come up with a great compromise in the end."
Ryan's Answer #2
"Last year, we had a new engineer join our team that was hired on from his internship with us. From his first day, he made it very evident that he would only handle certain tasks within our team and only work on certain projects. As his mentor to help get him up and running, I sat him down and discussed the expectations of each of our engineers as part of our larger team. I explained to him that our approach was not to pigeonhole ourselves into smaller tasks, but rather be well rounded engineers that could handle any project and be able to cover for each other if needed. He really appreciated this approach when I explained the benefits for his long term career goals with this approach. This example shows my approach to being very direct with people that I have a conflict with in the workplace and doing so in a very professional and educational manner."
5.
If hired here at Jeppesen, what do you feel would be the biggest hurdle for you to overcome from the start?
The key to answering this question with confidence starts with understanding that you are interviewing with Jeppesen because your interviewer feels that you are a strong candidate for this position. What your interviewer is focusing on with this question is how they could be of most help to you if hired for the job. So, take the time prior to your interview to think about an aspect of the position that would be the most difficult for you to overcome to be up and running at full speed and then take time to explain how you would plan to overcome that hurdle if hired. This structured answer will tell your interviewer that you have put thought to your potential shortcoming with a plan of action.

Ryan's Answer #1
"As you can see from my resume, I don't have any direct working experience with the financial industry and I would see that as my largest learning opportunity if offered this position. Like I did with my current job in the healthcare industry, I would take the time to learn the basics of the industry that would help me design the most intuitive user interfaces in the products here at Jeppesen."
Ryan's Answer #2
"Being a team player by nature, I've always considered my first challenge at any new company to be the task of getting to know my colleagues, their work preferences and their work styles. In the same breath, I want them to know who I am and how I best work as part of a team with them. To accomplish this, I would take the initiative to set one on one meetings with individuals that I didn't get to touch base with during my orientation process to get to know them better."
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