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Jenkins Restorations Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

What questions do you have for me about Jenkins Restorations, and this role?

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Jenkins Restorations Interview Questions

    1.

  1. What questions do you have for me about Jenkins Restorations, and this role?
    • It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the items you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of questions you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the biggest change in this industry over the past 3 years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

    2.

  1. What is your definition of hard work?
    • Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you understand a hard day's work.

      Rachelle's Answer #1

      "For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed and I go over and above the requirements without hesitation."

      Rachelle's Answer #2

      "To me, hard work means going over and above the call of duty whenever the opportunity arises. It means giving my best to my employer every day."

      Anonymous Answer

      "Hard work is increasing profitably of my employer, getting positive customer reviews for a successful job all in less time than my competitors."

      Rachelle's Answer

      Perfect answer!

      Was this answer helpful? Yes or No

    3.

  1. Do you feel that you are currently paid what you are worth?
    • Many employees will look for new work if they feel that they are underpaid and underappreciated. Talk to the interviewer about your current compensation and whether or not you think it is fair.

      If you feel you are currently paid what you are worth: "I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."

      Rachelle's Answer #1

      "I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."

      Rachelle's Answer #2

      "If you do not feel you are currently paid what you are worth: "I know that I am underpaid compared to my industry colleagues. My company is small, and they do what they can, but this is part of why I am seeking a new position."

    4.

  1. Tell me about a time you handled an incredibly difficult client. How did you come to a resolution with this person?
    • Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.

      Rachelle's Answer #1

      "Just last week, a customer called our design team because he was unhappy with a particular design we were creating for him. I reassured him that we would modify the design to his liking before finalizing the project. We spoke further and, in the end, he was feeling uncomfortable not being a part of the decision-making every step of the way. With any customer complaint I remain patient, listen to their concerns, and reassure the customer we would do anything within reason to satisfy their requests."

      Rachelle's Answer #2

      "I worked in a retail customer care center and had to navigate angry customer experiences more times than I would have liked. People who are upset want to be heard and respected. I would listen, empathize and reassure the customer that I am there to support them and resolve the matter. Communication and reassurance are important throughout the process."

    5.

  1. At Jenkins Restorations we prefer to hire individuals invested in their professional development. Walk me through any industry related coursework you have completed.
    • The interviewer would like to know if you have taken any formal education and training related to the engineering/construction industry. This question will help the interviewer to assess your commitment to the company and industry.

      Rachelle's Answer #1

      "I have taken a variety of coursework related to the construction and engineering industry. In addition to my Bachelor's degree in Civil Engineering, I also have a Project Management certificate. I bring full dedication to forging a strong career in this field and look forward to bringing my knowledge to work for Jenkins Restorations, Inc.."

      Rachelle's Answer #2

      "As I am new to the industry I have not had the opportunity to attend many industry related courses or workshops. With that said, I do have a certificate in construction safety and am CPR, and First Aid certified. Are there any particular courses you are looking for in your next hire? I would be happy to get a head start on anything required for me to be successful in this position."

    6.

  1. Tell me about a time when you effectively delegated tasks.
    • The interviewer would like to know that you are capable of confidently delegating tasks to your employees or coworkers.

      A great leader is someone who can effectively manage their time by ensuring tasks are equitably divided while utilizing the strengths of others. Display to the interviewer that you have the wherewithal to recognize the depths of your team by delegating tasks which compliment their skill sets.

      Rachelle's Answer #1

      "In my current position I was asked to put together a team for a special client project. I was able to handpick the team members and organize the project execution. I chose my strongest employees in a variety of areas. In our initial meeting, I delegated the tasks while explaining my reasoning. This situation was a great opportunity for me to show each team member that I had the utmost confidence in their abilities. I played to their strengths, and it worked out well. We delivered to our client on time and under budget."

      Rachelle's Answer #2

      "Every month I have a meeting with all team members to talk about our plan for the month and how we will delegate the work. It's a great strategy for us, and everyone starts the month with laid out expectations."

    7.

  1. How do you handle a situation where your supervisor does not properly communicate information to you?
    • You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not correspond with you in a way that you like.

      Rachelle's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Rachelle's Answer #2

      "There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs communicating gets disseminated out to the team."

      Anonymous Answer

      "I ask more questions until the communication level given is sufficient or until the supervisor explains in more detail. I act like it was my fault. Getting things right is more important than being right."

      Rachelle's Answer

      This is a good approach as it limits conflict. You show a willingness to be humble for the sake of a job well done. Nice response!

      Was this answer helpful? Yes or No

    8.

  1. In your opinion, what are the top 3 qualities every engineering/construction professional should possess?
    • When you list the top 3 qualities that every engineering/construction professional should possess you most certainly want to have personal examples. How do you display those specific qualities? This question is your time to assure the interviewer that you have what it takes to be a leader in the engineering/construction profession.

      Rachelle's Answer #1

      "I believe that every engineering/construction professional should have strong attention to detail, be a bit of a perfectionist, and be able to multitask. These are all areas of strength for me, and I look forward to bringing these talents to work for Jenkins Restorations, Inc.."

      Rachelle's Answer #2

      "Here are some qualities an engineering / construction professional should have:

      - Solid negotiation skills
      - Resourcefulness
      - Confidence in matters of project management
      - Patience
      - Ability to work well in a diverse environment
      - Strong mathematical knowledge
      - Solid ethics
      - Ability to be diplomatic"

      Anonymous Answer

      "1. Honesty/dependability. Do what you say with customers, employees, and co-workers. 2. Organization. Time is money. 3. Quality control. Getting the project done correctly."

      Rachelle's Answer

      Your answer shows a great amount of integrity. Very well said!

      Was this answer helpful? Yes or No

    9.

  1. Tell me about your experience with ordering and overseeing the delivery of engineering/construction related materials and equipment.
    • Walk the interviewer through your experience when it comes to managing the flow of worksite materials and equipment. Assure the interviewer that you are capable of reducing costs associated with irresponsible materials management.

      Rachelle's Answer #1

      "I have a full understanding of materials and equipment management. Much of what I learned was during my Project Management education. In my current position, I am responsible for $13M of onsite materials. Just last year I was able to reduce our materials waste-age by 12%."

      Rachelle's Answer #2

      "I have approximately 1-year experience in the acceptance of construction materials. In my current position I accept deliveries, ensure the accuracy of the orders and I also quality check the accepted materials. In my next position, I would like to be involved in the ordering of materials as well as the vendor relationship building that comes with that."

      Anonymous Answer

      "I ordered materials for multiple projects. If you order too little material it can cost you more than ordering extra as it wastes time and creates additional work. Correct material/equipment estimation is a must."

      Rachelle's Answer

      You make an excellent point here regarding time wasted when shorting an order. If you have more detailed stats regarding the number of projects you have been in charge of, that would be a nice addition.

      Was this answer helpful? Yes or No

    10.

  1. Tell me about any experience you may have in overseeing the performance of other contractors.
    • Performance management and coaching experience will set you apart in the interview process. Talk to the interviewer about your experience when it comes to leading and coaching other contractors.

      Rachelle's Answer #1

      "I have approximately two years experience when it comes to leading and coaching other contractors. In my most recent position, I led a team of 25 employees ranging from general laborers to junior project managers."

      Rachelle's Answer #2

      "My experience in overseeing other contractors includes my current team of 4 tradesmen. I review their work throughout the day and do random safety checks. I enjoy working in this type of role because I am a natural leader and mentor. I especially enjoy training junior tradesmen."

    11.

  1. At Jenkins Restorations we put a lot of pride into the organization of our projects. Do you consider yourself to be highly organized?
    • Organization in the engineering and construction space can save a lot of time and money. This skill is of immense value to any employer. Assure the interviewer that you are a well organized and thoughtful planner.

      Rachelle's Answer #1

      "I have always been an organized person, and since obtaining my Project Management certificate, I find that I am even more dedicated to the organization than I had been in the past. My references will tell you that I am very organized as well. Rest assured, I understand the direct correlation between the organization, productivity, and profitability."

      Rachelle's Answer #2

      "Even as a child, my mom would tease me about my organizational skills. I had every pencil etched with my name before the first day of school! All jokes aside, yes - I do consider myself to be very organized. I do my best work when my day's activities are pre-planned."

      Anonymous Answer

      "I am highly organized in both my professional and private life. I use computer software to maximize my organization and improve efficiency."

      Rachelle's Answer

      Great! If you could go into detail on the type of software you have used to improve organization and efficiency, that would complete your answer.

      Was this answer helpful? Yes or No

    12.

  1. Do you have experience in determining labor requirements on large-scale construction projects?
    • Have you ever had a hand in hiring teams of employees for large-scale engineering and construction projects? Talk to the interviewer about any related experience and what it has taught you when it comes to smart hiring.

      Rachelle's Answer #1

      "In my most recent position I was responsible for hiring construction crews up to 25 people at a time. I understand the importance of hiring well-qualified individuals who have a reliable track record. Last year our retention rate increased by 24% once I began leading our hiring initiatives."

      Rachelle's Answer #2

      "I have not had direct experience in determining labor requirements; however, I do bring experience with interviewing, onboarding, and training. I have a strong record when it comes to employee retention."

      Anonymous Answer

      "I have hired subcontractors and employees while working on large scale construction projects. During the hiring process, I collected several bids from potential subcontractors, and using a combination of my personal experience and their bids; I was able to accurately estimate labor, materials, and completion time of the project. Using software, such as xactimate 28, usually overestimated the cost of labor and materials when compared to my estimates. My experience has taught me that the lowest quote does not mean the lowest overall cost. Quality and on-time completion of the job are valuable and should be factored in when hiring."

      Rachelle's Answer

      Fantastic answer! You are so thorough here - adding in your process and the software that you use to estimate. Perfect.

      Was this answer helpful? Yes or No

    13.

  1. At Jenkins Restorations we put the safety of our employees first. How familiar are you when it comes to construction safety standards?
    • Assure the interviewer that you understand safety construction standards and regulation. You also want to display to the interviewer that you put safety first.

      Rachelle's Answer #1

      "I admire the fact that Jenkins Restorations, Inc. puts the safety of their employees first. I am very immersed in the current safety standards for the engineering and construction industry. I do have a recent certification in Occupational Safety and Health Administration (OSHA) and am committed to applying that knowledge to a position with Jenkins Restorations, Inc.. If there are additional pieces of training and certifications that you would like to see, I am happy to comply."

      Rachelle's Answer #2

      "I believe that safety on site is incredibly important and, for that reason, I am eager to take any safety courses that you recommend. At this point, I have taken coursework in fatigue management, reporting, safe lifting, alcohol and drug awareness, and PPE guidelines."

      Anonymous Answer

      "Safety first. Each phase of the construction process has different hazards. A clean job site is a great start to keeping safe. I usually clean the job site while keeping an eye on production."

      Rachelle's Answer

      Very good! If you have any stats to share on your safety record at work, feel free to add that information.

      Was this answer helpful? Yes or No

    14.

  1. At Jenkins Restorations we know that efficiency is directly related to profitability. How do you accurately assess the progress of each project you manage?
    • Talk to the interviewer about your experience in assessing project progress. Are you able to remain on top of the needs of a project? Assure the interviewer that you can stay ahead of project needs and predict any possible productivity roadblocks.

      Rachelle's Answer #1

      "I understand that efficiency is the primary factor in the profitability of a construction project. Because I bring six years of project management experience, I am confident that I can predict, early on, the inefficient factors on a job site. In my most recent position, I was able to increase employee productivity which directly resulted in faster delivery time and increased profits."

      Rachelle's Answer #2

      "Before I begin a project, I will map out a project blueprint and timeline. I refer to this timeline on a daily basis to ensure that I am on target. It's an organized technique that has worked incredibly well for me."

      Anonymous Answer

      "I use computer software and direct contact with my subcontractors. Most importantly, I conduct on-site visits to all projects."

      Rachelle's Answer

      Some information that may be helpful to add: how often you conduct site visits and the name of the computer software that you use.

      Was this answer helpful? Yes or No

    15.

  1. Have you ever had to terminate an employee?
    • Employee termination can be an awkward and uncomfortable task. Assure the interviewer that you are capable of being the pragmatic leader that they need.

      Rachelle's Answer #1

      "I do have experience with employee termination. Although this is a task that no leader loves to do, I am confident in my ability to communicate with underperforming team members. I do not shy away from uncomfortable tasks such as employee terminations and exit interviews."

      Rachelle's Answer #2

      "I have not been responsible for terminating an employee in the past; however, I do know that this is a task I would be capable of doing. I can give constructive feedback. My knack for giving direction, but also being a dedicated mentor, would make me a person of positive influence when it comes to employee relationships."

      Anonymous Answer

      "Yes. I do not like to terminate anyone, but I am able to terminate employees or subcontractors that minimize conflict."

      Rachelle's Answer

      Yes, being comfortable with the task and enjoying it are two different things: good distinction and a nice answer.

      Was this answer helpful? Yes or No

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