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Japan Airlines Interview
Questions

30 Questions and Answers by Rachelle Enns
Published July 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Transit     Airlines    

Question 1 of 30

What are your salary expectations?

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Answer Examples

1.

What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

Rachelle's Answer #2

"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

2.

How do you feel about working holidays and weekends?

The interviewer wants assurance that you are willing to put in the time and energy needed to be successful in this role. You can give a brief answer but ensure that it is genuine. If there is anything in your schedule preventing you from working holidays and weekends, this is the time to mention those restrictions.

Rachelle's Answer #1

"I can work most holidays, and weekends, except for one weekend in July and one weekend in October. I can give you the details in a formal email after this interview if you would like. Other than those prior commitments, I have no scheduling restrictions."

Rachelle's Answer #2

"I understand that being new to this industry, and to Japan Airlines, likely means that I will not have the first draw on the schedule. I am okay with that fact. I can certainly work any weekends and holidays that you require of me."

3.

How will you earn the trust of your coworkers?

Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Rachelle's Answer #1

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

Rachelle's Answer #2

"Here are some ways that you can build trust with your coworkers:

- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
- Be respectful in your communication, avoid over cc'ing unnecessarily in emails
- Avoid being a distraction, and respect the use of their time
- Respect their personal space and the line between work life and personal life
- Always ask if they have time before diving into a conversation
- Try to find the answer to your questions before running to ask a manager or co-worker
- Connect with them on LinkedIn but avoid more personal social media platforms
- Treat everyone the same, regardless of their job title
- Do not complain about your job to your coworkers
- Reach out to new employees and make them feel comfortable
- Own up to your mistakes and fix them
- Be timely with your followups and meet your deadlines"

4.

When have you had to shift your priorities in response to sudden changes?

Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

Rachelle's Answer #1

"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

Rachelle's Answer #2

"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

5.

All employees of Japan Airlines are expected to wear a uniform to work. Are you comfortable with this policy?

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Japan Airlines.

Rachelle's Answer #1

"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Japan Airlines."

Rachelle's Answer #2

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

6.

Have you received training on how to handle an in-flight emergency?

Japan Airlines has a fleet of approximately 162 planes and jets. These aircraft are always well-maintained; however, incidences can happen. If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

Rachelle's Answer #1

"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."

Rachelle's Answer #2

"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Japan Airlines."

7.

How does your family feel about the travel schedule related to this job?

The interviewer would like to know that the work schedule required of you, in this role, will not be a hindrance to your success or tenure with Japan Airlines. When you work for an airline, depending on the position you are going for, your schedule will be sporadic, challenging to juggle, and often random. You may be working evenings, weekends, and holidays. Assure the interviewer that you can follow this schedule without any interference from your family life.

Rachelle's Answer #1

"My family understands the working schedule for this role would be sporadic. I know that this position will often take me away for overnights, weekends, and even important holidays. What means more to me is a fulfilling career, and I can spend time with my friends and family when I am home on days off."

Rachelle's Answer #2

"have given a lot of thought to the schedule associated with this role, and I do appreciate you asking. I am single, with no children, so it's a perfect opportunity for me to travel for work and gain new experiences. There is certainly a lifestyle that comes along with working for an airline and I am prepared to embrace that lifestyle fully."

8.

Where is your favorite place to travel?

The interviewer is trying to get to you know aside from the facts provided on your resume. This type of warm-up question is most likely to be used at the beginning of an interview. You can keep your answer short and sweet by mentioning one place that you love to travel. Don't forget - your answer can be a place in your own backyard! Bonus points if you ask the interviewer where they enjoy visiting. Returning the question can be the start of a friendly conversation and an excellent way to build rapport.

Rachelle's Answer #1

"My favorite place to travel in the winter is Banff, Canada. I am an avid snowboarder, and the Rocky Mountains are the best place to be. Do you have a favorite place to travel?"

Rachelle's Answer #2

"Of the places that Japan Airlines flies, I would say that the Philipines has been my favorite place to visit. Manila is a beautiful city with my favorite tourist spots being Fort Santiago and Manila Ocean Park. Have you been?"

9.

How do you determine priorities when you have multiple tasks at hand?

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Rachelle's Answer #1

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

Rachelle's Answer #2

"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."

10.

At Japan Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

Trip Advisor has Japan Airlines as a 4.5/5 star rating for overall customer service. If you are familiar with Japan Airlines before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

Rachelle's Answer #1

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

Rachelle's Answer #2

"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

11.

What do you hope to gain most from your time with Japan Airlines?

The interviewer would like to see that you are wholeheartedly interested in working for Japan Airlines. What are your hopes and expectations from your time with Japan Airlines? Talk to the interviewer about the ways you feel you would benefit from this position.

Rachelle's Answer #1

"After reviewing the culture and mission of Japan Airlines, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

Rachelle's Answer #2

"What I hope to gain most by working with Japan Airlines is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

12.

How does this position fit into your career goals?

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Rachelle's Answer #1

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Japan Airlines offers is a strong path towards those goals and I am excited about what this position has to offer."

Rachelle's Answer #2

"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Japan Airlines what I can do!"

13.

Have you ever worked for one of our airline competitors?

Your reply to this question can be short and sweet. The interviewer is digging to see if you have a non-compete or non-disclosure contract that needs consideration. They may also be looking for more detailed information on the airline training you have received. Assure the interviewer that they would be free and clear to hire you, should they choose to give you the job. Outline any formal training you would bring with you to this role.

Rachelle's Answer #1

"I have worked for 'ABC Airline' for three years now. My airline training includes onboard medical emergencies, the proper use of safety equipment, proper preparation of in-flight meals, and proper passenger interaction methods. I do not have an NDA nor a non-compete contract at this time, and could start with Japan Airlines after giving the standard two weeks' notice."

Rachelle's Answer #2

"This position with Japan Airlines would be my first airline related role. I look forward to attending your intensive 8-week training and learning more about your processes and procedures."

14.

What interests you about working in the airline industry?

If you are interested in working for Japan Airlines, you must be prepared to highlight the main reasons why you are excited about the opportunity, and the industry as a whole. Discuss why you would choose aviation over another sector.

Perhaps the airline industry offers excellent growth opportunities, or maybe it has been a dream since childhood to be a pilot. Highlight a couple of the reasons why you want to work in aviation, and specifically for Japan Airlines. Be sure to close your statement with an expression of pure enthusiasm.

Rachelle's Answer #1

"I want to work in aviation because the idea of flight has been enthralling to me since I was a child. I have always been into science, gravity, and the makeup of planes and what makes them fly. The primary reasons your company stands out to me include your focus on employee development and continued education. You have a powerful reputation for your workplace culture."

Rachelle's Answer #2

"My father was a commercial airline pilot when I was growing up, and I remember always wanting to be like him. He loved his job and was able to travel to places that I had never even heard of. I am excited about the lifestyle that comes with working in the airline industry. As far as Japan Airlines goes, you are the best of the best for customer service, safety, and operational standards. It would be an honor to work here."

15.

How would you handle an irate customer in-flight?

No matter how fantastic the customer service, there will always be a customer who is unhappy about something. The interviewer would like to know if you can handle the stress and pressure associated with an angry customer mid-flight.

If you have received airline training related to situations like this, tell the interviewer what you know and understand to be a proper response. If you have not received related training, use your instinct, and give the best possible answer. It is a good idea to mention that you look forward to receiving proper in-flight training from Japan Airlines.

Rachelle's Answer #1

"I received training in this aspect when I worked for another airline. What I have been told is to show the passenger that I am paying attention, ask them to state their problem clearly, and then I outline what I can, and cannot do for them. It's important that I remain the power figure during customer disputes in-flight."

Rachelle's Answer #2

"I have not received any training in this respect; however, I think the solution would be similar to any customer service based position. It would be important to listen intently, show them that you care, offer to help, but also remind them that they are in-flight, and guidelines are surrounding their behavior and how it relates to the safety and comfortability of the other passengers. I do look forward to receiving the training from Japan Airlines and learning more!"

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
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30 Japan Airlines Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What are your salary expectations?
  2. How do you feel about working holidays and weekends?
  3. How will you earn the trust of your coworkers?
  4. When have you had to shift your priorities in response to sudden changes?
  5. All employees of Japan Airlines are expected to wear a uniform to work. Are you comfortable with this policy?
  6. Have you received training on how to handle an in-flight emergency?
  7. How does your family feel about the travel schedule related to this job?
  8. Where is your favorite place to travel?
  9. How do you determine priorities when you have multiple tasks at hand?
  10. At Japan Airlines, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
  11. What do you hope to gain most from your time with Japan Airlines?
  12. How does this position fit into your career goals?
  13. Have you ever worked for one of our airline competitors?
  14. What interests you about working in the airline industry?
  15. How would you handle an irate customer in-flight?
  16. What unique qualities about yourself would you bring to our company?
  17. When you suffer a setback, how does that emotionally affect you and your work?
  18. Tell me about a time when communication became an issue when working on a team.
  19. Personality fit is important to us at Japan Airlines. How would you describe your personality?
  20. How do you get along with others at work?
  21. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
  22. List the top 3 skills that will make you an ideal team member at Japan Airlines.
  23. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
  24. Why are you the best choice for Japan Airlines?
  25. Employees of Japan Airlines are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
  26. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
  27. In order to work for Japan Airlines you are required to pass a criminal record check. Are you comfortable accommodating this?
  28. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
  29. Do you have any formal training in First Aid or CPR?
  30. Tell me about any airline related training that you have been through.
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