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Have you ever been yelled at by a customer before?

Answer examples and advice for how to answer this interview question for a Jamba Juice interview

How to Answer

Is this your first job? If so, be honest with the interviewer, and tell them, "No, this is my first job, but I have learned from family and friends about working in retail, and I understand you will have angry customers in any setting. Therefore, I plan on doing my best job to take care of the customers needs. Making sure, him or her, leave happy, meanwhile, holding my own composure."

If you have worked in retail before, then great! Easily give an example of when this has happened, and describe how you held your composure, and helped the customers needs.

Have you ever been yelled at by a customer before?
Basic

"No, this is my first job, but I have learned from family and friends about working in retail, and I understand you will have angry customers in any setting. Therefore, I plan on doing my best job to take care of the customers needs. Making sure, him or her, leave happy, meanwhile, holding my own composure."

View user-submitted Answers

Have you ever been yelled at by a customer before?
1.
Yes, and I did not yell back. I listened to what they had to say and respectfully handled any issue they had.
2.
Yes, once. When I forgot to bring out their sauce that went with their meal.
3.
No, and even if I was I would calm the situation down before it gets out of hand.
4.
Yes, I have been yelled at a customer before because they received the wrong pizza.One of the workers took the orders wrong, so I had to handle the situation in a professional manner. I looked over the receipt and the pizza order and it was completely wrong, so we remade the order to keep the customer satisfied.
5.
Yes, when putting topping on a sandwich, I accidentally put ranch instead of mayo. She came back told me. I quickly apologized and asked if I could put it on her sandwich.
6.
No, but I do get yelled at by many other people on a day to day basis, including friends, family, and teachers, and I usually am able to remain very collected and composed and take their reprimand as constructive criticism.
7.
I have not but if that were to happen I would stay calm and try to fix the situation myself and if it got carried away I would call for the supervisor or manager.
8.
I have not personally been yelled at by a customer before however in the event I was being yelled at, it would be necessary for me to keep my cool while maintaining a positive and polite attitude.
9.
Yelled by a teacher but never by a costumer. Never had a job.
10.
Not once, I like to build friendly relationships with customers so they always want to come back!
11.
I have not, but have been yanked on and yelled at by children.
12.
Seeing as I have never had a job, no. But, I have been yelled at by coaches and teammates, which I would say is pretty similar. The customer is always right. I think that anger is another feeling of frustration, so if I can make the customer happier by fixing the problem, then they would calm down.
13.
I have never had a job before so no I have not.
14.
I have been yelled once at a customer as I greeted him on the phone. In this situation, I remained calm and clarified the situation for me as well as help the customer understand possible resolutions. In the end, the customer was satisfied with the resolution.
15.
No I have not because I don't have any previous job experience but if I do get yelled at by a customer I would handle the situation in a calmly matter.
16.
Yes I have been yelled at by a customer, while I was a receptionist the woman called and started yelling at me because the she was getting solicitation letters in the mail from the company and she told the receptionist before me to take her off the mailing list and she never did, so when I answered she was ferrous and I calmly told her I totally understand why she is upset and that I would personally take her off the list right away.
17.
Never but if I had then I'd remain calm and stay patient.
18.
No but I've been yelled at by my parents, if that counts.
19.
I have never been completely yelled at by a customer before, but I have received a complaint from a customer. It was when I was a relatively new worker at a pizza restaurant and got an order wrong because I was still learning how to use the POS system. The customer just asked if we could redo his order after I apologized and explained the situation.
20.
Yeah I have, usually customers will have an already bad experience maybe at another store or from their product and come in angry, sometimes they cant help it.
21.
No but somehow I get the feeling that it feels like being scolded by my angry mother.
22.
Yes, the customer was upset because we were unable to adopt to him due to a past of him abusing animals. I tried defusing the situation as best as possible by talking the customer through the situation and how I was following policy, I then asked him if he would like to speak to the manager and she handled the situation from there.

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