We want our advising team at Intertrust Group Holding to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

"To begin with on the job, I consider myself very excellent at handling stress. Being a goal oriented person, I find happiness in obtaining goals and consider any necessary stresses in pursuit of a goal healthy. Outside of work, I am a very active person that trains for marathons and spends a lot of time outdoors with my family. I find that these activities help cleanse my mind and heal my body to prepare for a new week on the job."

The daily stressors of a career in financial advising can be burdensome, overwhelming and lead to burnout on the job. To get a sense that you can handle stress in a safe and healthy manner and be able to come to work each day with a clean slate, your interviewer is looking to delve into your personal life a bit to see how you manage stress. When answering, you can certainly talk about the things you do on the job to keep as stress free as possible, but also be sure to talk about the things that you do outside of work to avoid burnout. Point out that you have the resources and ability to care for yourself to keep you at the top of your game on the job.

"When I maintain a healthy diet, exercise regularly and spend as much time as possible outside of work with my children, any unnecessary work stresses are put on the back burner and often relieved immediately. I'm a firm believer in a healthy work-life balance, even though it can be very tough to do in our field. Having the ability to answer a client email or phone call during off hours while unwinding has made our work lives better as well."

At Intertrust Group Holding, our clients look to us to help find new and creative ways to save tax dollars. Have you ever had a unique situation where you helped an organization save tax dollars through your work and insight?

"Last year, I was working with an upstart small business in New York that employed around 20 people. Hearing that a big burden for him was providing health care coverage, which he chose to do to hire and retain great staff, I educated him on the savings he could see in starting an HSA associated with a high deductible plan. In the end, this plan was a win for the owner to see a ton of tax savings and the employees benefited with a great plan where the business was contributing towards their HSA on a yearly basis."

Intertrust Group Holding is a trusted advisor to their clients on their corporate and small business taxes and your potential work in this position will put you in a position to be creative with your clients. Prior to your interview, think of a time in your work history where you can demonstrate the situation for the organization and came up with a creative tax savings solution for them. Upon answering this question, make sure that your interviewer walks away from your time together knowing that you have the ability to create solutions for clients that make a real difference.

"When working with corporation on tax advising issues, I always walk through business expenditures with a fine toothed comb because how large expenditures are claimed can really make or break taxes for years to come. When working with a client a few years ago, I noticed that they were deducting full costs up front when the depreciation method would have worked out much better for them in their financial situation. The only thing it took to convince them was a simple educational meeting."

Why would our clients here at Intertrust Group Holding want you to be their financial advisor?

"Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. My path for building a trusting relationship consists of education, communication and action. I educate each client on a personal level, I set expectations for them and deliver on what I say I'm going to do. If hired for this position here at Intertrust Group Holding, you'll be hiring a Financial Advisor that will be great at bringing aboard new clients as I have many current clients that I am confident will follow me here."

As a professional in financial advising, you know that relationships are built on trust and integrity and for the business at Intertrust Group Holding, this is equally important. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. In your answer, make sure that trust and integrity are common themes as you discuss how you work with each client's individual needs to build their portfolio.

"Like in any financial advising relationship, confidentiality and integrity are of utmost importance to clients and these are pieces of the relationships with my clients that I hold in the highest regard. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. I pride myself on the fact that my clients trust me with their personal information and your clients will have this trust in me as well if I'm hired for this position."

How do you believe your coworkers would describe you?

"I believe that my coworkers, if asked, would describe me as a reliable person who is always ready to submit the best work possible. My work ethic has never been questioned, and I am very proud with the work that I have submitted in my career, so far."

The interviewer would like to know how you are seen by your colleagues. Select approximately three words that truly define who you are. Be sure to choose words that radiate positive thoughts!

"Here are some other great keywords you could use: - Encouraging - Caring - Knowledgeable - Reliable - Focused - Honest - Assertive - Tenacious - Motivated - Ambitions - Conscientious"

How can Intertrust Group Holding motivate you on the job?

"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

Every employer should know how each of their employees is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

"I am a natural salesperson, so the best way to motivate me is through performance incentives. In my current position, I have been in the president's club for the past three consecutive years. I am highly motivated by the vacation that I am awarded annually."

Here at Intertrust Group Holding, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?

"My overall management style is the belief in building a positive team atmosphere. I'm a firm believer that each person and role brings a specific skill set to the ocverall goals and purpose of a team and I promote a team based atmosphere by larifying everyone's role on the team, keeping every person's objectives clear, rewarding great performers on the team and holding people accountable for their actions. If hired for this role at Intertrust Group Holding, you can be assured that my promotion of a team based atmosphere would help achieve even higher goals than you have set right now."

Prior to your interview, try to take a long, hard look inside your skills and styles as a leader of others and prepare to present the best management style possible to your interviewer that fits the role that you are interviewing for with Intertrust Group Holding. Your answer should also involve solid research into the culture of Intertrust Group Holding and the details of the role you are interviewing for. Some important things to touch on are your ability to promote a team atmosphere and your ability to delegate responsibilities when necessary.

"I think that it is crucial for a leader of others to be flexible in their style rather than relying on just one of the canned management styles. I'd like to highlight my abilities to lead as being a manager that works to grow and develop my staff to help them achieve their career goals and a leader who is able to provide direction and authority when the time for it arises. By knowing my team well and promoting our goals, I have the ability to assign work to the right people and follow through with my team on meeting all objective necessary."

We are looking for the most motivated individuals to join the team here at Intertrust Group Holding. Where would you like your career to take you in the next five to ten years?

"Now that I am to the midway point of my career, I am looking for my next move to be my final move in finding my work home until I retire. As a successful Financial Advisor today, I want to focus on continuing to grow my skills in advising clients on retirement and private wealth management and it sounds like I'll have that opportunity here at Intertrust Group Holding. As I continue to grow in my skills and prove my worth to you, a long-term career goal is to be in management where I could oversee the work of Junior Advisors and mentor them towards success."

This common interview question put you in a tough spot where you should talk about your ultimate career goals while also balancing the needs of the position that you are interviewing for and the needs of Intertrust Group Holding. Prior to your interviewer, try to research the job and Intertrust Group Holding to the point where you can match your career goals with they Intertrust Group Holding offers. While your interviewer is looking for a long-term fit for the position they are interviewing you for, it is okay to set your sights higher as long as your goals meet that of the organization's goals. If at all possible during your answer, point out that long-term success with Intertrust Group Holding is vitally important to you.

"A career in risk analysis has been a dream for some time and this opportunity with Intertrust Group Holding is really my dream job. If hired here, my goal for the next five to ten years would be to continue to hone my skills and help the work of the department to a point where it is growing and becoming more effective. Down the road, I'm really in a position to be an open book when it comes to where my career with Intertrust Group Holding would go from there."

We pride ourselves on teamwork here at Intertrust Group Holding and this role in Client Services relies on teamwork. What are the top qualities would you bring to a team based atmosphere here?

"As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at Intertrust Group Holding, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."

At the heart of this question falls your interviewers need to determine how well you will work with others on the team at Intertrust Group Holding. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

"My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at Intertrust Group Holding, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like Intertrust Group Holding, where your offices are spread throughout the country and I can imagine that email communication is vitally important."

If hired for this role at Intertrust Group Holding, how would you help make sound investment decisions for our clients?

"In my current role, we have a great team that considers many factors in our investment decisions for our clients. Our engineers have developed mathematical models that gauge the markets and their propensity to shift over time. We have a team of market experts that rely on the new and current times to predict future fluctuations. As the Portfolio Managers, we weigh information from all of these teams to make decisions moving forward and this allows for the greatest confidence in our overall decisions."

While certainly an open ended question for you to run with, your interviewer is really looking to get a sense that you are resourceful in your decision making processes and that you don't rely too heavy on quantitative or qualitative information to make decisions. In your answer, talk about the sound use of data while also relying on your experience and judgement to help in your decision making processes. As well, if you are open and experienced in a team based approach among fellow colleagues, talk about that as well.

"While all of our decisions for our clients are based on assumptions, my experience has taught me to weigh in many different factors when making investment decisions. Looking at historical data to predict futures carries some weight and can be accurate at times, but having firsthand knowledge of different businesses and industries like I do helps put that historical data into perspective when trying to predict the future. If hired for this position at Intertrust Group Holding, I'll have that ability to make the best decisions possible for your clients."

Intertrust Group Holding strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

"I learned a few very important things from a senior mentor early in my career that I still hold near and dear to my heart to this day. First, clients expect me to be responsive to their needs to ensure that they keep their business with me. Because of this, I return phone calls and emails as soon as I can, even if that means in the evening, the early morning or on a Sunday afternoon. These small actions go a long way in showing my clients that I care. Another key to the success of my long-term clients is my ability to set and manage expectations for them. Clients desire to have a plan and know what that plan entails and I pride myself on my ability to work with them to set goals and a plan to achieve those goals."

Businesses in financial advising are constantly pushing the limits to ensure that they retain clients and Intertrust Group Holding doesn't take client retention lightly. One slip up and a high profile client will be taking their business to a competitor. For this question, your interviewer will be looking to hear that you understand your role in the customer retention equation and how you take pride in that in your everyday work. Make sure to hit on the point that doing the small things, like prompt communication and follow up, go a long way towards keeping clients happy.

"Having lost clients in the past that went to another firm, I take that pain personally and do everything I can do to ensure long lasting relationships with my clients. For me, the first key to long term success with my clients is a proactive approach. I don't wait for clients to get in touch with me to make changes to their portfolio, I reach out to them. This action alone shows my clients that I am working for their best interest. Another action I take that shows my worth to my clients are goal tracking and quarterly progress reports that I send out to them. This is particularly helpful for clients that are working with me in their first two years."

If I were to hand you $100,000 to invest today, where would you put that money and why?

"If the money was given personally to me to invest for myself, I would go for a 50-50 split between stocks and bonds being that I'm 37 years old. This would provide a good mix of funds that could be placed into aggressive IT and healthcare type stocks with a lot of growth potential while keeping half safe in the bonds market."

As a simple tool to gauge how you will both satisfy clients and make a profit for Intertrust Group Holding, your interviewer is looking to hear how you would invest money right now if given the chance. While there is no right or wrong answer for this question, show them your knowledge of breaking up assets based on age if possible. As well, don't hesitate to call out your knowledge of specifically allocating funds into different sectors or individual businesses or industries. In the end, make sure to give a full explanation of why you are choosing what you are to sell it to your interviewer.

"Being that I am young and willing to wisely be aggressive with money invested for myself, I would look for gems in certain industries like social media and internet retail sales. Amazon is expected to see prosperous growth and so are places like Pinterest and Facebook. I'd be wise with these investments while being sure to pay close attention to futures forecasts as those could change quickly, meaning a shift in my direction as well."

What is your familiarity with debt-to-equity ratios and what would you consider a good debt-to-equity ratio?

"I am very familiar with debt-to-equity ratio calculations and know that ratios lower than 1.0 are desired to consider a firm financially stable. When I've worked with ratios exceeding 1.0, I've provided further examinations of the industry and the organizations stance within the industry to further determine their overall risk to hopefully provide a win-win situation."

For this question, your interviewer will be looking to hear that you understand the basics of calculating a debt-to-equity ratio and why it is used. In your answer, be sure that you talk about the ratiosd importance in considering debt financing. As well, if you have familiarity with ifferent industries and what is considered a reasonable ratio for each industry, be sure to talk about that as well because what is considered reasonable can differ widely between industries.

"Simply put, the debt-to-equity ratio is found with two easy figures found on a company's balance sheet: their total liabilities and shareholder equity. Swaying away from the norm, I know that the financial and banking industries often have to consider debt-to-equity ratios higher than 2.0 to be common and acceptable due to the large amounts of loaned money and high financial leverage by those institutions. "

If you were having an interaction with a client here at Intertrust Group Holding and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

As the forward facing client services representative with Intertrust Group Holding, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

Talk to me about your post-secondary education and how you feel it will help you in a career with Intertrust Group Holding.

"I have a Bachelor's Degree in Accounting with a focus on Financial Law. I feel that the Financial Law aspect will help me immensely in my career with Intertrust Group Holding because it is a strong major that helped me to understand the effects of all actions in business. It's caused me to strengthen my analytical mind and problem solving capabilities."

Take a few minutes to walk the interviewer through your post-secondary education. Which aspects of your education do you look forward to applying to your future career with Intertrust Group Holding?

"My education has been primarily on-the-job training and additional coursework on mutual funds, and RESP's. You will see a full list of my certificates on my resume. In addition to these credentials, I have enrolled in a Financial Planners workshop this fall."

At Intertrust Group Holding we put a lot of value in the continued training of our employees. If you could expand your knowledge in any financial service area, which would you choose?

"I really appreciate that Intertrust Group Holding puts so much emphasis on the education of your employees. If I could choose to further my education in any area of financial services, I would choose to learn more about hedge funds."

The interviewer would like to know that you would be willing to commit more time to expanding your financial services knowledge. If you were given the opportunity to expand your industry related training, which area would you choose?

"I take professional development very seriously and have attended a variety of courses this year including Financial Markets and Products, and Personal Financial Planning II. If I could take another, I would definitely choose to learn more about Personal Financial Planning but taking the Level III course."

At Intertrust Group Holding, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

"Over the past five years in my current role in customer service, my number one mantra has been to create the most personalized experience possibl for each person. I have done this by taking the time to get to know the customer, find out what their needs are and creating an experience unique to them. Where my time in automotive sales has really prepared for this role with Intertrust Group Holding is in this approach. If hired for this role, I know that I will be relied upon to use open and honest communication skills, time management skills and to take a empathetic and personalized approach with each client and I can definitely be relied upon to do that."

In the financial services industry, overall client experience is a major predictor of business growth and the team at Intertrust Group Holding takes the overall client experience seriously. For this question, your interviewer will be looking for you to expand upon your customer service experience past what they can see from your resume. To seal the deal for your interview, try to talk about times that you have went above and beyond the call of duty to provide the best service possible for a customer.

"In my years in a front facing customer service role, I've prided myself on being the face of the franchise. More often than not, my interactions with customers can be the difference between a repeat customer and a person who never comes back again. To ensure repeat customers, I make sure that I am knowledgeable about our products and services, I'm proactive with their needs and I'm always accountable for any mistakes that are made on my organization's side of things. If given the opportunity to join the team here at Intertrust Group Holding, I will work hard to be highly educated in your services and be proactive and accountable in every interaction that I have."

In your work as a Portfolio Administrator, what kind events cause you the most stress on the job?

"While overall market volatility does stress out a lot of Portfolio Administrators, I have a very good way of explaining this volatility to my clients to the point where it doesn't stress me out. For me, any stress that I feel is usually put on me by myself in having very high expectations for my work with clients. To help alleviate this stress, I've learned over time that the goals and expectations that I put on my work have to be realistic and attainable when they sometimes weren't early on in my career."

The high demands of a position as a Portfolio Manager or Administrator bring a lot of stress. Market volatility, greed, underperformance and tough clients can all contribute to a high level of stress in this field. For this question, your interviewer is looking to gain insight on how you handle these stress factors on the job by having you talk a bit about what types of things cause you stress. While you talk openly about what it is that causes you stress or discomfort, make sure that you also talk through how you handle that stress in a safe, healthy and good for business manner.

"In reality, our work as Portfolio Managers for our clients is almost like trying to do the impossible. We are relied upon to make sound decisions for clients based on insufficient information, all while trying to maintain confidence in our decisions. This in itself is a daily stressor on the job and one that I don't take lightly. To help myself with this daily stress, I've learned to accept mistakes as they happen, own up to them with clients and work hard to alleviate those mistakes to put my clients back in the best position possible."

At Intertrust Group Holding, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

"Looking back on my career, I can honestly say that success as an Advisor is really due to my passion for finance and my desire for interactions with other people. Being a people person at heart, I love working with clients in any way possible. My communication style with clients is to get to personally know them so I can relate my advising to them personally. While I definitely prefer to interact with my clients face-to-face, I do have a lot of experience communicating both over the phone and email as well. If hired for this position, you'll see very quickly that I have excellent writing skills."

Customer interaction is the name of the game at Intertrust Group Holding as they rely on excellent customer to service to retain and grow their client base in a cutthroat market. For this question, your interviewer is looking to get a sense of how you use your communication skills to your advantage in your work and how those skills will benefit Intertrust Group Holding. As you answer and talk about your experiences in communication methods, try to show that you thrive on client interactions and have the ability to be both persuasive and trusted with those interactions.

"As you can see from my resume, I have taken advanced training courses in public speaking and written communication to help further me in this career field. In my early days in finance and making the move to financial advising, communication skills were my area that needed the most professional development. Today, I am confident in my abilities to work one on one with clients directly in person, over the phone or through email and have experience handling clients in all three ways. In my current role, I'd estimate that over 50% of my interactions are through email with the remaining interactions split between face-to-face meetings and phone calls."

In this role as a Risk Analyst with Intertrust Group Holding, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

"I have been a CFA member for over five years now and I really look forward to the quarterly CFA Digest publication, the CFA Magazine and their news brief email that comes out daily . I find these are great resources that cover things ranging from daily news that impacts our work lives to very big picture studies and findings as published in the digest. If hired for this role, I would continue to be an active CFA member and would continue to utilize their resources for my work."

In a rapidly changing field like finance, you are expected to keep up with the changes at the snap of a finger and to gauge your ability to do this, your interviewer will be looking to hear that you will have the resources needed. Talk about the groups or publications that you belong to where you get imperative news on the field. If possible, use an example of a time where you shed light to your organization on a new risk from one of those publications. As well, don't hesitate to mention that you enjoy reading and learning new things in the field.

"As a risk professional, I have been a member of the Global Association of Risk Professionals for many years. I have been certified by the association for Financial Risk Management and I try to attend their national conference every year to network and learn from other professionals. The FRM group has enable me to keep on the forefront of changes in the financial management that impacts risk on an almost daily basis and the group helps me live and breath financial risk every day."

Every employee with Intertrust Group Holding is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.

"I have been in a sales based role for the past 10 years. With Company A, my best year I finished 125% to quota. With Company B, I began from the ground up and left with a portfolio of business worth $$$. In my last position, with Company C, I was the top grossing financial services employee in our branch at 167% to target."

Briefly take the interviewer through your sales based work history. Be sure to highlight your best results. This is where it is very important to know your sales numbers before walking into your interview.

"At this point in my career I do not have a lot of financial sales related experience; however, I am well versed in a variety of business development and cold calling techniques. I fully understand how to build a sales pipeline and see the importance of building a referrals based business."

Our clients here at Intertrust Group Holding expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

"A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

Intertrust Group Holding looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

"My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

When would an investment in commodities make sense for a client that you were working with?

"In my experience, commodities have made the most sense to use as a hedge when I am concerned about a potential upcoming crisis. I've utilized the gold market at times and it was very effective during the recession back in 2008. Gold prices have always tended to rise when the markets fell and some very high profile clients I worked with at that time were very pleased with their results while others lost a substantial amount in the market."

Prior to your interview, it is important to prepare for very market specific questions like this one where your interviewer will be looking to get a sense that you have the knowledge about particular markets like commodities, annuities and private equities. When you answer a question like this, try to give your interviewer an answer that shows that you understand the basic details of the market, when it is useful and what its downsides are to prove that you know situations where it can be very beneficial to a potential client.

"Commodities are always an interesting consideration because of their spectacular performance at times. But, because they don't receive dividends and aren't a great hedge bet over time, there are only a few scenarios where I utilize them. Crude oil markets are a great example of a short term buy in commodities when a production increase or decrease is announced."

If hired to this role here at Intertrust Group Holding, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?

"Having put a lot of thought into this even before submitting my resume for this position, I realize that my greatest hurdle would be making the leap as an Auditor into the financial focused industry. My five years of experience out of college have been focused on management and technical consulting services, but I feel that I've built a very good knowledge base and experience for this role here at Intertrust Group Holding. If given the opportunity to join your team, my initial focus would be to get enthralled in auditing in the financial industry and I'd do this by being attached at the hip to my colleagues and taking the time to talk one on one with a lot of other staff to help better understand what they'll expect of me in this role."

At the heart of this question, your interviewer is asking you to take an honest look inside of yourself to discuss what you feel is the biggest learning curve you will have if offered this position. This will give your interviewer a sense of how to handle your onboarding process if hired for the position and give them a sense that you have the ability to see what your biggest need would be. Similar to the what is your greatest weakness question, the key to answering this question is humbly pointing out a flaw that you may see and making a plan for how you will overcome that flaw.

"Understanding that my role here at Intertrust Group Holding would have me working with the entire advisory staff, the first hurdle would be getting to know everyone on that team and showcasing the skills that I could bring to their work. If hired for the job, I would hope to be invited to team meetings where I could introduce myself and my role with the team and I'd invite an open conversation with the entire team."

Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

"During the recession in 2008, I had a very large client call to request that all of his funds be pulled out of the stock market. Knowing that this move was a very poor strategy, I needed him to hear that in most personal and educated way possible. With an active listening approach, I repeated back what he had told me and I reiterated that he wanted to sell them at a low price and hopefully buy them back down the road at a high price. This made the client take a pause and think. This was my opportunity to talk about market history and the odds that his stock prices would rebound over time. He decided to keep his funds in the market at the time and a few years down the road, he called to personally thank me for the sound advice. The fact that I took a personal approach while educating him in the process to make his own decision was the definite key to success in this situation."

Your interviewer is posing this question to see how you will handle a situation where a client at Intertrust Group Holding is working through a difficult time. As you talk about how you managed that situation, your interviewer will be looking to hear that you have the interpersonal skills to be effective from the client's perspective. In your answer, be sure to explain the importance of an empathetic approach with your clients and how that approach helps them get through a difficult time.

"Sometimes in this field, difficult conversations have to be had with clients and when I need to have them, I use a very personal and empathetic approach. A great situation where this happened was with a client that wasn't meeting their personal retirement goals to be done working at age 62. At the point we were working together, she was 55 years old. After a quick assessment of her finances, I talked to her about letting her two kids be responsible for their own college tuition. As a mother, her intuition was to support her children in every way possible but the reality was that it was hurting her own goals. Simply put to her, I told her that there are no loans available for retirement and that she was doing both herself and her kids a favor by taking the route I suggested."

Are you familiar with KYC and how it impacts our business at Intertrust Group Holding?

"Over the recent years, my work as a Financial Advisor has moved to heavy load of phone and online work and steps in customer identification have included things I needed to be cognizant of. Even though I know even the fine details of my clients' voices, I must have clients confirm personal information over the phone before discussing details with them. This personal info can include full names, date of birth, address and social security number. Because money laundering and identity theft have become so prevalent in the past ten years, I take these important steps in my work very seriously."

Prior to your interview, it is important to know and understand the principles of KYC. To start, KYC stands for Know Your Customer and these are steps taken by financial institutions to establish customer identity and understand the nature of the customer's activity to further assess money laundering risks with that customer. For your answer to this question, give your interviewer the sense that you know the basic premise of KYC and how it impacts your work that you do while also highlighting the important elements of a KYC program like customer identification and ongoing monitoring.

"I am very familiar with the Know Your Customer ethical guidelines in financial advising and have received a lot of formal training surrounding it. When opening new accounts for clients and maintaining them down the road, the KYC Rule 2090 is essential for me and my firm to keep records of facts on each customer and know if any other people have the authority to act on the customer's behalf regarding their finances. I love the fact that the KYC standards have helped build robust client profiles within our systems and these help make my financial decisions with them much better."

At Intertrust Group Holding, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

"A pursuit of a career in the financial field really suited my two passions in life of mathematics and problem solving. In this role, helping clients solve problems in an efficient manner and with a smile on my face would be the drive to succeed that I need. At the end of the day, if I see that my work helped a client grow their wealth and achieve their financial goals, I know that it was a job well done."

No matter what position you are interviewing for at Intertrust Group Holding, your interviewer is looking to hear what customer service means to you in your work and how you apply that philosophy in your everyday work life. In essence, they want to hear your story as to why solid customer service is important to you. Prior to your interviewer, be sure to really think about this question to apply what is important to you in how you go about your work. Whether you talk about problem solving or making people happy, this should be reflected in the work that you do.

"As a people person by nature, I have an innate ability to do what is needed to give customers the best experience possible when I'm working with them. This means that I reflectively listen to their needs and concerns and do what is necessary to help them based on what I heard. In my interactions with customers, I am positive, pleasant and nurturing by nature and I've found that customers are very receptive to my style off communication with them. If hired for this role at Intertrust Group Holding, you'll quickly find that dedicated customer service is one of top qualities that I will bring to you team."

How long will it take you to make a meaningful contribution to our team at Intertrust Group Holding?

"I am interested in making an impact on your organization right away and have already crafted a plan to make that happen. I am a very strong business development professional and I plan to take the territory and expand it to include additional rural areas. This should amount to a strong increase in revenue within the first 9 months of my on boarding."

If you were to be the successful candidate with Intertrust Group Holding, when do you expect to make a viable contribution to the organization? Talk to the interviewer about your plan to make a fast impact.

"My plan, if hired by Intertrust Group Holding, is to make an impact as soon as possible. I have researched this position and am very eager so I have created a 90 day impact plan that I would like to share with you."

We pride ourselves on our interdepartmental teamwork here at Intertrust Group Holding. If hired for this role, what kind of team player could we expect you to be?

"My colleagues that I work closely with would tell you that I'm knowledgeable in my area of expertise to contribute to the much larger team and do so without hesitation. As well, I'm able to communicate effectively, take direction and run with when needed and always willing to help out other areas if I have free time. I understand that I would be working very closely with the Advising staff here at Intertrust Group Holding and know that they would have high expectations out of my work."

In the financial world, teamwork at an organization is the key to success and life at Intertrust Group Holding is no different. As you talk about your abilities and experiences in being a great team player, try to highlight certain themes like building trust, gaining respect and being a subject matter expert as part of a larger team. Don't hesitate to show flexibility in your ability to both lead others and be lead by others and use examples of times that you've done both. To seal your answer for this question, talk about your desire to work as part of a team and do your research on this position to find out what types of colleagues you will be working with.

"I prefer to work in an environment that promotes teamwork and collegiality. If I were fortunate enough to join the team here, I want you to know that I love being in a leadership type role on a team where I can delegate work and help train others to better the organization. As well, I also thrive in a role where I am the minion and taking direction from others. I'd say that my key skills in working as a team are my ability to friendly, honest and trustworthy with my team."

Intertrust Group Holding Interview Questions

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1. We want our advising team at Intertrust Group Holding to be happy and healthy. How do you manage the day to day stress of being a financial advisor?
2. At Intertrust Group Holding, our clients look to us to help find new and creative ways to save tax dollars. Have you ever had a unique situation where you helped an organization save tax dollars through your work and insight?
3. Why would our clients here at Intertrust Group Holding want you to be their financial advisor?
4. How do you believe your coworkers would describe you?
5. How can Intertrust Group Holding motivate you on the job?
6. Here at Intertrust Group Holding, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?
7. We are looking for the most motivated individuals to join the team here at Intertrust Group Holding. Where would you like your career to take you in the next five to ten years?
8. We pride ourselves on teamwork here at Intertrust Group Holding and this role in Client Services relies on teamwork. What are the top qualities would you bring to a team based atmosphere here?
9. If hired for this role at Intertrust Group Holding, how would you help make sound investment decisions for our clients?
10. Intertrust Group Holding strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?
11. If I were to hand you $100,000 to invest today, where would you put that money and why?
12. What is your familiarity with debt-to-equity ratios and what would you consider a good debt-to-equity ratio?
13. If you were having an interaction with a client here at Intertrust Group Holding and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
14. Talk to me about your post-secondary education and how you feel it will help you in a career with Intertrust Group Holding.
15. At Intertrust Group Holding we put a lot of value in the continued training of our employees. If you could expand your knowledge in any financial service area, which would you choose?
16. At Intertrust Group Holding, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.
17. In your work as a Portfolio Administrator, what kind events cause you the most stress on the job?
18. At Intertrust Group Holding, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?
19. In this role as a Risk Analyst with Intertrust Group Holding, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?
20. Every employee with Intertrust Group Holding is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.
21. Our clients here at Intertrust Group Holding expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?
22. When would an investment in commodities make sense for a client that you were working with?
23. If hired to this role here at Intertrust Group Holding, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?
24. Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?
25. Are you familiar with KYC and how it impacts our business at Intertrust Group Holding?
26. At Intertrust Group Holding, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?
27. How long will it take you to make a meaningful contribution to our team at Intertrust Group Holding?
28. We pride ourselves on our interdepartmental teamwork here at Intertrust Group Holding. If hired for this role, what kind of team player could we expect you to be?

Intertrust Group Holding Interview Questions

1. We want our advising team at Intertrust Group Holding to be happy and healthy. How do you manage the day to day stress of being a financial advisor?

2. At Intertrust Group Holding, our clients look to us to help find new and creative ways to save tax dollars. Have you ever had a unique situation where you helped an organization save tax dollars through your work and insight?

3. Why would our clients here at Intertrust Group Holding want you to be their financial advisor?

4. How do you believe your coworkers would describe you?

5. How can Intertrust Group Holding motivate you on the job?

6. Here at Intertrust Group Holding, we are expecting someone with strong leadership skills to take this role. How would you describe your management style?

7. We are looking for the most motivated individuals to join the team here at Intertrust Group Holding. Where would you like your career to take you in the next five to ten years?

8. We pride ourselves on teamwork here at Intertrust Group Holding and this role in Client Services relies on teamwork. What are the top qualities would you bring to a team based atmosphere here?

9. If hired for this role at Intertrust Group Holding, how would you help make sound investment decisions for our clients?

10. Intertrust Group Holding strives for client loyalty to keep us running strong into the future. What do you feel are the keys to retaining clients for the long haul?

11. If I were to hand you $100,000 to invest today, where would you put that money and why?

12. What is your familiarity with debt-to-equity ratios and what would you consider a good debt-to-equity ratio?

13. If you were having an interaction with a client here at Intertrust Group Holding and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

14. Talk to me about your post-secondary education and how you feel it will help you in a career with Intertrust Group Holding.

15. At Intertrust Group Holding we put a lot of value in the continued training of our employees. If you could expand your knowledge in any financial service area, which would you choose?

16. At Intertrust Group Holding, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

17. In your work as a Portfolio Administrator, what kind events cause you the most stress on the job?

18. At Intertrust Group Holding, we expect our advisors to be available to speak with clients in person, over the phone and through email. What are your experiences in working with clients through different communication methods?

19. In this role as a Risk Analyst with Intertrust Group Holding, you will be expected to be the expert on changes in financial regulations that impact our business. How do you keep yourself up to speed on these changes currently?

20. Every employee with Intertrust Group Holding is expected to be sales-minded and target driven. Walk me through your experience in sales based roles.

21. Our clients here at Intertrust Group Holding expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

22. When would an investment in commodities make sense for a client that you were working with?

23. If hired to this role here at Intertrust Group Holding, what do you see as one initial hurdle you will have to overcome in your first weeks on the job?

24. Discuss a time that you worked a client through a difficult financial situation. What were the keys to making it a success for the client?

25. Are you familiar with KYC and how it impacts our business at Intertrust Group Holding?

26. At Intertrust Group Holding, our clients are the lifeblood of our business and we do everything in our power to make them happy. What does the term customer service mean to you in your work?

27. How long will it take you to make a meaningful contribution to our team at Intertrust Group Holding?

28. We pride ourselves on our interdepartmental teamwork here at Intertrust Group Holding. If hired for this role, what kind of team player could we expect you to be?