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Intercontinental Exchange Interview
Questions

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Talent     Professional Services    
Question 1 of 33
How would you rate your performance in this interview so far?
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How to Answer
The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better.

If you feel that your performance in the interview is going well: "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
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Answer Examples
1.
How would you rate your performance in this interview so far?
The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better.

If you feel that your performance in the interview is going well: "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

Rachelle's Answer #1
"I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"
Rachelle's Answer #2
"If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
2.
What would you do if a client asked you about a product or service and you were unsure of the answer?
The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

Rachelle's Answer #1
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Rachelle's Answer #2
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
3.
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).

Rachelle's Answer #1
"I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Rachelle's Answer #2
"I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"
4.
What type of manager brings out the best in you?
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

Rachelle's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"
Rachelle's Answer #2
"I work best with managers who are highly communicative and approachable. I don't enjoy working in a hierarchy based environment as I find it does not offer room for new ideas and creative thinking. How would you describe your management style?"
5.
This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with Intercontinental Exchange while setting a strong groundwork of trust with your new team members?
The interviewer would like to hear more about your plan of action should you be accepted for the position with Intercontinental Exchange. Think about the skills gap that you could fill or any internal struggle that Intercontinental Exchange is trying to resolve by hiring someone like you.

Discuss the ways you know you will make a fast impact but also address how you will ensure acceptance by your new team members.

Rachelle's Answer #1
"If hired for this role with Intercontinental Exchange I would want to get to know my team by listening to their suggestions and recommendations for success. I have very strong follow up and up-selling skills that would result in a fast impact on the portfolio that you would be handing off to me. I am a naturally collaborative person, so I am confident that I will create quick results while maintaining strong relationships."
Rachelle's Answer #2
"I plan to make an impact in the first 90 days by being incredibly diligent throughout my training, taking work home to study on the weekends, and getting to know the verbiage used with your clients. I plan to be more than confident in my abilities, so that I can hit the ground running, without any hesitations."
6.
We have many strong competitors. What makes Intercontinental Exchange stand out, and how could we improve?
It is essential that you research Intercontinental Exchange before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about Intercontinental Exchange vs. their local competitors. Keep your answer positive and complimentary.

Rachelle's Answer #1
"After researching Intercontinental Exchange online, I found that you stand out from the many ways that you give back to your community. On the Intercontinental Exchange website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from Intercontinental Exchange. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Rachelle's Answer #2
"Without having worked in Intercontinental Exchange, it is tough to give suggestions on improvement accurately. I quite like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."
7.
Tell me about a project you completed recently that was ahead of schedule.
Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.

Rachelle's Answer #1
"In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This effort generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."
Rachelle's Answer #2
"In my current position, I was given the task of migrating our payroll system to a new provider. Happily, I completed the project two weeks ahead of schedule allowing us to start the new service sooner."
8.
At Intercontinental Exchange we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
The interviewer would like to know that you understand the nuances that come with this job. When you work for Intercontinental Exchange you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results, and will help to expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.

Rachelle's Answer #1
"One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."
Rachelle's Answer #2
"With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."
9.
Are you currently interviewing with any of our competitors? Why do you want to work for Intercontinental Exchange over any of our competitors?
Every interviewer wants to know that you are specifically interested in their company. One way you can show your keen interest is by discussing howIntercontinental Exchange stands out to you, ahead of their competitors. If you asked whether you are interviewing with their competitors or not, you should answer in a direct but diplomatic way.

Rachelle's Answer #1
"I am actively interviewing; however, I am using strong discretion when it comes to the next step in my career. I do understand that some of your competitors are hiring and the positions are competitive. My deciding factor is on the corporate culture and overall reputation of the company. From what I can see, Intercontinental Exchange stands out from the rest when it comes to employee engagement and client satisfaction."
Rachelle's Answer #2
"I have just started my search and have applied to a limited amount of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for Intercontinental Exchange because, while being a fast-moving and innovative organization, you still maintain old fashioned values. I appreciated that about your organization and would be very proud to be on your team."
10.
How would you describe your relationship with your customers or clients?
Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships.

Rachelle's Answer #1
"My customer and client relationships are open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible."
Rachelle's Answer #2
"I have strong relationships with my clients and customers. I treat them with respect and am sure to utilize their feedback in ways that make myself, and the organization, better."
11.
Have you ever broken a confidentiality agreement?
Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

Rachelle's Answer #1
"I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."
Rachelle's Answer #2
"Confidentiality agreements are necessary and important to protect an organization. I understand the need for confidentiality and take those factors very seriously. I have never broken the trust of my employer."
12.
How would you prefer to be compensated?
Are you looking for a compensation structure based primarily on salary, commission, or a blend of both? Discuss with the hiring manager your compensation preferences.

Rachelle's Answer #1
"I am currently compensated primarily on a base pay of $60,000 with the opportunity to earn a quarterly bonus based on the company's profits. I would like to be compensated similarly in my next position."
Rachelle's Answer #2
"I am currently making a salary with a bonus incentive on a quarterly and annual basis. I would like to continue down that path but am open to exploring other compensation components such as commission, or working on a draw system."
13.
We have a healthy yet competitive culture at Intercontinental Exchange. How do you track your personal successes and metrics? How often do you look at your KPI's?
When working in the professional services industry, your results matter! No matter your job function, you should always be prepared to discuss your career-related successes. Talk to the interviewer about your recent achievements and show Intercontinental Exchange why they should hire you!

Rachelle's Answer #1
"My current company offers a very robust tracking system where I can view my current metrics on a daily basis. I check these metrics every day because they measure me against my monthly average as well as the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."
Rachelle's Answer #2
"In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following days' activities."
14.
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review, or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a clear, concise, and professional manner.

Rachelle's Answer #1
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
Rachelle's Answer #2
"I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."
15.
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

Rachelle's Answer #1
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Rachelle's Answer #2
"Outside of work I love to explore my creative side. I practice photography and take sculpting classes on a regular basis. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
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Interview Q&As
Continue practicing by visiting these similar question sets
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33 Intercontinental Exchange Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How would you rate your performance in this interview so far?
  2. What would you do if a client asked you about a product or service and you were unsure of the answer?
  3. Do you prefer to work in a team based position or individually?
  4. What type of manager brings out the best in you?
  5. This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with Intercontinental Exchange while setting a strong groundwork of trust with your new team members?
  6. We have many strong competitors. What makes Intercontinental Exchange stand out, and how could we improve?
  7. Tell me about a project you completed recently that was ahead of schedule.
  8. At Intercontinental Exchange we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.
  9. Are you currently interviewing with any of our competitors? Why do you want to work for Intercontinental Exchange over any of our competitors?
  10. How would you describe your relationship with your customers or clients?
  11. Have you ever broken a confidentiality agreement?
  12. How would you prefer to be compensated?
  13. We have a healthy yet competitive culture at Intercontinental Exchange. How do you track your personal successes and metrics? How often do you look at your KPI's?
  14. How do you handle communicating bad news to a fellow worker or subordinate?
  15. Outside of work, what type of creative activities do you like to pursue?
  16. This position with Intercontinental Exchange requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?
  17. In this role with Intercontinental Exchange you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?
  18. What do you know about our clients at Intercontinental Exchange and the types of services we offer?
  19. We have a very specific personality type that fits well with the strong corporate culture at Intercontinental Exchange. Describe your personality in 3 words.
  20. At Intercontinental Exchange we do everything to ensure that our clients are satisfied. What is your client service philosophy?
  21. When have you had to change a major component of your project due to new information being presented?
  22. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  23. If you could start your career over again, what direction would you take?
  24. How do you explain complicated concepts to those who may not understand?
  25. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  26. Tell me about your most significant work experience that relates to this position.
  27. When do you feel your leadership skills are most effective?
  28. How do you evaluate success among your team members?
  29. How do you balance life and work?
  30. What sources do you look to when you need to solve a complicated problem?
  31. How do you motivate others on your team?
  32. What is your long-range career objective?
  33. How do you manage your time?
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