27 Intercom Interview Questions & Answers
Below is a list of our Intercom, Inc. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Beyond revenue, how do Intercom's products benefit our clients?
How to Answer
An excellent software product can positively affect a business in a multitude of ways. From organization to client relationships, increasing leads, offering better data collection and, and information management. The interviewer wants to see that you have spent the time getting to know the features and benefits of their software before your interview. Discuss the ways that Intercom's offering can benefit potential customers far beyond revenue.
Written by Rachelle Enns on December 11th, 2019
1st Answer Example
"I fully understand that, although revenue is a significant driver, it is not everything to companies when they are deciding on their software products. Additional benefits to Intercom's software, from my research, include better organization of data so that information can be leveraged in areas of product development, market research, smarter hiring decisions, and more."
Written by Rachelle Enns on December 11th, 2019
2nd Answer Example
"From what I see, there are a plethora of benefits to Intercom's products. When a company embraces organization, has access to insightful analytics and a full support team, they can make business decisions that improve not only profits but also employee morale, customer feedback, or research and development."
2. What data cleaning methods are you familiar with and comfortable using if hired for this role at Intercom?
How to Answer
To improve data quality and increase overall productivity of a system, Intercom relies on their data analysts to use data cleansing methods to ensure quality data exists in their software. Be open and honest with the ways that you've helped ensure quality and accurate data in the systems that you've worked with while also showing that you have an open mind to learning and utilizing more methods if hired for this position.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"In my current work, I use a very methodical fashion in cleaning data for finished systems. My first step is to remove duplicate and irrelevant observations within the data. Then I scan the data to remove extra spaces, convert numbers stored as text into numbers and remove duplicate data. These steps help ensure clean and accurate data and I never overlook them. If hired for this position, what methods does the current data analyst team her at Intercom utilize?"
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"I am familiar with many methods used in the cleansing of data. The initial monitoring of errors within a system is very important to identifying where errors occur and give insight into how to fix corrupt data. I have utilized the tools within Domo software to validate data accuracy and scrub for duplicate data in my processes as well. Being very proficient in data analysis, I'm very open to learning new methods as well if hired for this position."
3. Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.
How to Answer
Discuss with the interviewer one of your recent projects that particularly piqued your interest. Did it stretch you professionally? What was the biggest takeaway for you from that particular project?
1st Answer Example
"In my previous role we were working on a variety of projects with fingerprint recognition software. One of the most interesting projects was a fingerprint-based ATM system. It was a test project for a large banking institution. In addition to learning a great deal about fingerprint recognition, I was also able to learn a lot about the critical relationship between software and security."
2nd Answer Example
"I find the majority of the projects that I have been working on this past year to be very interesting. If I had to choose one, I would choose to work on the Uber app. Since I am still in my internship, I didn't have any major contributions; however, I learned a lot about on-demand apps and building a friendly user interface."
4. Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?
How to Answer
As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at Intercom.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."
5. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
How to Answer
In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with Intercom, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with Intercom and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"From a very high level, the business success of a program really relies on being universally designed. If we pigeon hole ourselves, a product will only reach a very limited group of end users. But taking that a step further, universal design is the morally right thing to do to help reach people that may not have access to the average program design. Last year, I was part of a project that utilized a voice user interface for users that were deaf or hard of hearing. This simple yet effective design was a huge win for our current customers and in helping drive new business with our groundbreaking software."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"Early in my career, the best piece of advice that I receive was from an experience designer and she said that when UX doesn't consider all potential users, we are no longer working on the user experience. We live in a very diverse world and the programs that I've designed for in the past have certainly had the goal to reach a wide audience. With your financial products here at Intercom, this same philosophy applies. Last year, based on some feedback from current customers, we switched our design to include a strong color contract to make the system much more user friendly to color blind users. This was both a simple and very effective change to enhance the look of the program."
6. In your current work, what are the important steps you take in the data validation process?
How to Answer
Depending on your training and your past roles prior to interviewing at Intercom, you may be familiar with one or two of the many trains of though regarding the steps of a data validation. Whatever formal process you are familiar with, be sure to check the boxes of discussing data screening and data verification as part of your process. Your interviewer will be looking to hear that you check those boxes as they are imperative in the software field.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"As I embark on a data validation process in my current role, my first step is to roadmap a detailed plan to keep on task. I utilize benchmarks and the expectations of key stakeholders as my guide. Once underway, I validate the database and the data formatting to ensure that data is properly screened for its overall health. Then, by finishing with sampling, tests are performed to hopefully show that the data is useful within the system."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"The most important steps in a data validation process are determining the data to sample, scouring the existing database and validating the final data format. My first step is to use my best judgment to determine if I will validate a sample or the entire data set. This determination is based on overall size of the set and the timeframe that I have to work on the project. Then, I take the time to screen data in the existing database to calculate the number of unique ID's and records to come into the system. Last, I have to verify that the source data matches the schema within the targe"
7. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Intercom?
How to Answer
This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for Intercom and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.
Written by Ryan Brunner on December 11th, 2019
Answer Example
"In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at Intercom."
Written by Ryan Brunner on December 11th, 2019
8. In designing Android software, what is your experience using parcelable versus serializable within an app?
How to Answer
Because parcelable is optimized for Android to be faster and more customizable, your interviewer will be looking to hear that you are willing to put in the extra work to utilize the parcelable method to achieve better performance within the software that you design. Give your interviewer your thoughts on the differences between the two methods of passing object references to activities within an app that you design and make sure that they understand that you are ready to perform the work to utilize the parcelable method when necessary.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"Having written code for Android apps for many years now, I am very familiar with both serializable and parcelable methods. In my first hand experience, parcelable provides a much faster and better user experience so I will always strive to take the time to write custom code for marhsaling and unmarshaling to create less garbage objects within an app."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"Due to it being a standard Java interface and its ease of implementation, serializable interface is pretty commonly used. But, because it uses reflection, many temporary objects are created within Android apps and this creates a very poor user experience. When the parcelable interface was introduced for Android systems, I have extensively focused on its use and finished products have benefited greatly."
9. If hired for this position at Intercom, what leadership skills would you bring to our team?
How to Answer
While this position at Intercom may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to Intercom would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."
10. Here at Intercom, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?
How to Answer
To properly answer this question, make sure you understand the reasons why feasibility studies are important. In essence, a feasibility study helps to determine if conditions are right to implement a project. The study looks at economic, operation, legal and technical aspects of the project to determine if moving forward with the project is best for all involved. If you have experience in the studies, talk about a specific time that you utilized a study, the steps you took and explain why it was important to do in the end. Make sure that your interviewer walks away from the interview comfortable with your ability to utilize feasibility studies in your work.
Written by Ryan Brunner on December 11th, 2019
Answer Example
"I do have familiarity with feasibility studies throughout my career as a software engineer. On a current project that I am working on, we utilized a study to analyze if the project we were tasked with could use current technologies available to us while meeting a timeline for completion. On my end, I had to spend time researching the resources that were available, gauge their functionality and come up with a plan for action based on that. Where the project stands today, we are on pace for delivering a revolutionary system for a large security industry customer."
Written by Ryan Brunner on December 11th, 2019
11. What programming languages would you consider yourself fluent in?
How to Answer
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Intercom as you can prior to your interview and try to speak to the specific languages that they work with.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Intercom."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Intercom, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
12. What unique values can you bring to Intercom in your user experience design skills?
How to Answer
While your interviewer has shown confidence in your technical abilities to succeed at Intercom as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at Intercom if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."
13. What software analysis and design tools do you have familiarity working with?
How to Answer
As a software engineer for Intercom, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."
14. Walk me through your experience in enterprise software sales, and complex sales cycles.
How to Answer
Software sales can be complicated, time-consuming, and rarely come with a quick close. The interviewer would like to discuss any experience you have had, selling software products into enterprise accounts, where the sales cycle is even more robust than the typical small to medium-sized businesses.
The typical software sales cycle includes:
- Prospecting and generating leads
- Initiating contact
- Qualifying the lead
- Presenting the product or offer
- Booking a product demonstration
- Overcoming objections
- Closing the deal
- Implementation
- Training
This list is just a simplified breakdown of the steps and could occur throughout weeks, or even months. Discuss the exposure you have had in closing complex software deals.
Written by Rachelle Enns on December 11th, 2019
1st Answer Example
"Although I have never had an official sales title, I am often called into the sales process as the subject matter expert when it comes to data migration and security questions. I know enough to understand the typical questions asked during the sales cycle, and also know that it's important to give case examples for most FAQ's. Decision makers feel much better knowing that their concern has been presented, and corrected, in the past."
Written by Rachelle Enns on December 11th, 2019
2nd Answer Example
"My previous company was a startup that ran very lean, financially speaking. For that reason, I was both a front-end developer, product demonstrator, and sales assistant. I would be on the sales calls with the business development lead, offering my expertise for the most technical discussions. From the time we launched our product, to the first sale, was over 12 weeks, so I fully understand that the typical software sales cycle is complex and lengthy, especially when dealing with major corporations and large business."
15. If you were asked to review a colleague's code that they had written, what key things would you look for?
How to Answer
For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."
16. We seek to hire highly ambitious people. Where would you like your career with Intercom take you?
How to Answer
Have you researched Intercom enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their organization.
1st Answer Example
"One of the reasons I was so excited to interview with Intercom is because of the endless growth opportunities you appear to offer your high performing employees. My biggest ambition is to be awarded a management role in the next 3-5 years."
2nd Answer Example
"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a team lead role, then a division manager position in the digital management department. Eventually, a CDO (Chief Data Officer) level role would be ideal. Of course, I understand that this will take many years of dedication and hard work."
17. What experience do you have in the different types of software maintenance?
How to Answer
As a reputable company, Intercom takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at Intercom, I also have experience performing perfective, preventative and corrective maintenance on software as well."
18. What skills do you use to cope with the day to day stress and pressure on the job?
How to Answer
In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."
19. If hired here at Intercom to develop iOS and Android software, when would you use a fragment rather than an activity?
How to Answer
In the development of apps for both iOS and Android, using code to create an activity versus a fragment is a highly debated topic to this day. For this question, your interviewer is looking to hear that you understand what the differences between the two are and when you feel that using a fragment is the proper direction to go. Make sure to speak to the high level overview of what an activity does to an app versus fragments.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"As a best practice in my development of Android apps in the past, activities are really the complete screen that a user experiences as part of the app. Fragments are really small sub activities that take place within the activity. Because fragments within an app have their own life cycle and receive their own input events within the app, there are specific times where fragments make the most sense to use in development. In my experience, I always use fragments when the app is working with UI components that are going to be uses across multiple activities within the app. As well, fragments have also served very well when using swipe views within the app."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"In the past year, I honestly don't recall designing a new app that ran solely on an activity alone. The fragments are almost necessary today to bring life to an app. I use retained fragments to persist across activity restarts within the app and this helps make a user friendly experience for our end users."
20. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for Intercom, and why?
How to Answer
The interviewer would like to see that you have researched Intercom, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:
- Offer a short trial for free
- Have a great email marketing campaign showing off the features of your software
- Give product or software demos, but keep the short
- Sell pre-paid annual memberships
Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what Intercom is offering. Be ready to support your answer with facts.
Written by Rachelle Enns on December 11th, 2019
1st Answer Example
"I recently read that free trial offers can increase conversions by up to 25% and, because, Intercom has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."
Written by Rachelle Enns on December 11th, 2019
2nd Answer Example
"Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."
21. What SDLC models are you familiar in working with?
How to Answer
As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Intercom by asking your interviewer which model they work off of.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Intercom, can you expand on what models you use here in your software development life cycle?"
22. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
How to Answer
While using this question as a key indicator on how you'll fit with the team and the organization at Intercom, it will be very important for you to research as much as you can on the work environment at Intercom so you can match your priorities to that environment. If you have the opportunity to speak with an employee at Intercom prior to your interview, that can shed valuable information. In the end, the culture and value of an organization are often a key indicator of long-term success in a job, so make sure that you reflect your values into what the company values.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"As I begin this job search now 15 years out of college, I'm looking for an employer that promotes and encourages innovation, new ideas and collaboration among all members of the team. From what I know about Intercom from speaking with others, you sound like a perfect match for what I am looking for in a career."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"With all of the companies that I have both worked for and consulted with in the past, I realize that a company culture is basically the personality of the company and I am looking for a new organization that really meshes well with my personality. I am a casual person that believes in hard work, teamwork and having fun on the job. As I embarked on a job search, I was so happy to see that Intercom was hiring because I believe our styles will fit perfectly together."
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23. Talk about your previous user interface design experience in detail. Why do you feel that this experience will translate well to this role with Intercom?
How to Answer
While your interviewer can get a good sense of your experience from your resume, they are looking for you to talk in details about your experiences in UI design in your previous work. While explaining your previous experience, be sure to highlight the skills that you developed that will help you be successful in designing new products with Intercom. Prior to your interview, be sure you research and are family with the products that Intercom puts out.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"Ten years into my career out of college, I consider myself very blessed to have such a well rounded background in user interface design. I have experience designing cutting edge mobile app designs, website design, video game design and software design. Here at Intercom, your education software would greatly benefit from my creative designs to be user friendly and appealing to educators, parents and students and I'd love to bring these skills to work for you."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"While my experience in user interface design has really focused on web design over the past five years, I think my current skill set will benefit the team here at Intercom greatly. In my web design, I prepare mockups and wireframes for customers and have experience utilizing a lot of different resources in doing these. In the software world, I would love to use these same principles. As well, my web experience has really driven me to be user focused. In this role, a more user focused drive is required out of your user interface design and I would be able to bring that to the team here."
24. What is one thing that really tests your patience when dealing with your coworkers?
How to Answer
While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations.
"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."
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25. In a technical support role here at Intercom, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
How to Answer
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"If hired for this role here at Intercom, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."
26. If hired here at Intercom and tasked with helping design a UI for a new mobile app, what important factors would you consider in that design?
How to Answer
With consumer mobility being at an all-time high and only increasing year after year, just about every industry has entered the mobile app game and life at Intercom is no different. For this question, it is important to have a good understanding of the different mobile UI designs and your job for this question will be tying the business needs of Intercom into an effective mobile app. In your answer, talk about what you know about the business needs of Intercom and then explain to your interviewer how you would build those into a great mobile app for their future.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"Here at Intercom, I envision users of your products in the banking industry to want security and ease of use in their products. In looking to design a UI for a new mobile app, my considerations would be a secure log-in screen and user profile section of the app. As well, I would put an automatic log out into place within the app. On top of these security items, I would prioritize ease of placement for a contact screen, services screen and an aesthetically pleasing home screen."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"In the private insurance industry, I can imagine that an onboarding tutorial screen would be very beneficial to users using the app for the first time. I have experience designing these for a few different mobile apps. Other factors I would consider would be prioritizing the important information to have laid out within the app and how to best lay it out. If a menu will be utilized, I would work with key decision makers on what would make the most sense for a menu layout within the app."
27. Do you have experience working with different CASE tools? If so, what do you have experience with?
How to Answer
The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because Intercom is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.
Written by Ryan Brunner on December 11th, 2019
1st Answer Example
"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."
Written by Ryan Brunner on December 11th, 2019
2nd Answer Example
"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at Intercom."