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InnerWorkings Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

Tell me about your most significant work experience that relates to this position.

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InnerWorkings Interview Questions

  1. 1.

    Tell me about your most significant work experience that relates to this position.

      This question is an excellent example as to why it is crucial for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

      Rachelle's Answer

      "In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."

      Rachelle's Answer

      "I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in this field, I am ready for the challenge of leading a team."

  2. 2.

    How do you evaluate success among your team members?

      When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.

      Rachelle's Answer

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Monday's - to set our goals together. Then, on Friday's, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer

      "I typically have KPI's (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

  3. 3.

    At InnerWorkings we do everything to ensure that our clients are satisfied. What is your client service philosophy?

      Because InnerWorkings puts so much effort into their customer service reputation, the interviewer needs to be confident that your client service values align with theirs. Be sure to research the InnerWorkings website and take note of any keywords they use when it comes to their clientele. Match your language with theirs.

      Rachelle's Answer

      "I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your clients' business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Rachelle's Answer

      "My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with, and for, them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors."

  4. 4.

    What type of manager brings out the best in you?

      The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Rachelle's Answer

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"

      Rachelle's Answer

      "I work best with managers who are highly communicative and approachable. I don't enjoy working in a hierarchy based environment as I find it does not offer room for new ideas and creative thinking. How would you describe your management style?"

  5. 5.

    What do you know about our clients at InnerWorkings and the types of services we offer?

      The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that InnerWorkings services. You can find this information online by combing through the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at InnerWorkings as well.

      Rachelle's Answer

      "From what I understand, you provide services primarily to clients within 'ABC Industry'. Your range of services is quite broad which was a big pull for me when applying to InnerWorkings. Could you tell me a little bit more about your primary client base?"

      Rachelle's Answer

      "I have conducted a great amount of research on InnerWorkings before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."

  6. 6.

    When have you had to change a major component of your project due to new information being presented?

      Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. How did you handle the implementation of the new information?

      Rachelle's Answer

      "I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."

      Rachelle's Answer

      "I had worked with a VP in the company, the CEO, and a member of the board to craft a strategic national roll-out plan that included which companies and pitches I would be responsible for, and what they would handle. Two months later, after working on the strategy each week as a collaborative team, I was informed that we were putting a pause on the project until further notice. The executives thought the company wasn't ready for such big clients yet, so instead, I had to scale the national roll-out back to be a local market strategy. After the initial sting and frustration of pulling out of the project, I was able to use that same framework to plan local market roll-outs in several major cities effectively. It proved to be a good learning experience, overall."

  7. 7.

    We have many strong competitors. What makes InnerWorkings stand out, and how could we improve?

      It is essential that you research InnerWorkings before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about InnerWorkings vs. their local competitors. Keep your answer positive and complimentary.

      Rachelle's Answer

      "After researching InnerWorkings online, I found that you stand out from the many ways that you give back to your community. On the InnerWorkings website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from InnerWorkings. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."

      Rachelle's Answer

      "Without having worked in InnerWorkings, it is tough to give suggestions on improvement accurately. I quite like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."

  8. 8.

    How do you motivate others on your team?

      You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.

      If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!

      Rachelle's Answer

      "I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."

      Rachelle's Answer

      "I motivate others by complimenting their work, asking them their opinion, and making them feel like a valued part of the team."

  9. 9.

    How would you rate your performance in this interview so far?

      The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better.

      If you feel that your performance in the interview is going well: "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

      Rachelle's Answer

      "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

      Rachelle's Answer

      "If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."

  10. 10.

    How do you balance life and work?

      It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.

      Rachelle's Answer

      "I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do, it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."

      Rachelle's Answer

      "I balance life and work by ensuring that my downtime is spent doing the things that I love. I enjoy hiking, playing squash, and going to the theater. These things energize me and help me to maintain a healthy balance."

  11. 11.

    Do you prefer to work in a team based position or individually?

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).

      Rachelle's Answer

      "I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

      Rachelle's Answer

      "I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"

  12. 12.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Rachelle's Answer

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Rachelle's Answer

      "Outside of work I love to explore my creative side. I practice photography and take sculpting classes on a regular basis. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."

  13. 13.

    We have a healthy yet competitive culture at InnerWorkings. How do you track your personal successes and metrics? How often do you look at your KPI's?

      When working in the professional services industry, your results matter! No matter your job function, you should always be prepared to discuss your career-related successes. Talk to the interviewer about your recent achievements and show InnerWorkings why they should hire you!

      Rachelle's Answer

      "My current company offers a very robust tracking system where I can view my current metrics on a daily basis. I check these metrics every day because they measure me against my monthly average as well as the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."

      Rachelle's Answer

      "In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following days' activities."

  14. 14.

    Tell me about a time when you took on a new course to study in order to improve your own work performance.

      Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses.

      Rachelle's Answer

      "Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."

      Rachelle's Answer

      "I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss like using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."

  15. 15.

    How do you handle communicating bad news to a fellow worker or subordinate?

      One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review, or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a clear, concise, and professional manner.

      Rachelle's Answer

      "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."

      Rachelle's Answer

      "I have found that communicating with respect and the intent to support the associate is the best approach. It is important to communicate what behaviors are off track and what resources are available to the associate to get back on track."

  16. 16.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  17. 17.

    In this role with InnerWorkings you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?

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  18. 18.

    This position with InnerWorkings requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?

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  19. 19.

    At InnerWorkings we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.

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  20. 20.

    We have a very specific personality type that fits well with the strong corporate culture at InnerWorkings. Describe your personality in 3 words.

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  21. 21.

    Are you currently interviewing with any of our competitors? Why do you want to work for InnerWorkings over any of our competitors?

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  22. 22.

    This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with InnerWorkings while setting a strong groundwork of trust with your new team members?

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  23. 23.

    Tell me about a project you completed recently that was ahead of schedule.

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  24. 24.

    If you could start your career over again, what direction would you take?

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  25. 25.

    How would you describe your relationship with your customers or clients?

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  26. 26.

    How do you explain complicated concepts to those who may not understand?

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  27. 27.

    Have you ever broken a confidentiality agreement?

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  28. 28.

    When do you feel your leadership skills are most effective?

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  29. 29.

    What sources do you look to when you need to solve a complicated problem?

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  30. 30.

    How would you prefer to be compensated?

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  31. 31.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

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  32. 32.

    What is your long-range career objective?

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  33. 33.

    How do you manage your time?

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