MockQuestions MockQuestions
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

InfoBeans Interview
Questions

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 33
At InfoBeans we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
***Note: We do not have professional answers for this career***
User Answers
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Top 30 InfoBeans Interview Questions with Full Content
1.
At InfoBeans we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

Rachelle's Answer #1
"It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Rachelle's Answer #2
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
2.
At InfoBeans we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
Being up to date on industry terms, trends, and news is critical in a fast-moving industry such as IT and IT services. The interviewer would like to know that you have a genuine interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.

Rachelle's Answer #1
"This industry is ever-changing, and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
Rachelle's Answer #2
"My current employer sends a daily email with the company and industry updates. This update is beneficial and, I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
3.
We put a great deal of pride in our customer service at InfoBeans. How will you contribute to our high customer service standards?
Before your interview, it's a great idea to spend time researching InfoBeans reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

Rachelle's Answer #1
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Rachelle's Answer #2
"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."
4.
InfoBeans seeks to hire those with above average communication skills. Describe your communication style to me.
The interviewer wants to know that your communication style will fit in with the culture they have worked on creating at InfoBeans. When clients seek the help of InfoBeans, they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment InfoBeans on their communication efforts.

Rachelle's Answer #1
"I have been a client of InfoBeans in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand language, and a friendly tone."
Rachelle's Answer #2
"Here are some additional words to describe your communication style:

- Energetic
- Lively
- Articulate
- Eloquent
- Informal
- Formal
- Succinct"
5.
Our industry is a competitive one. Why do you specifically want to work for InfoBeans?
The interviewer wants to know that you have a keen interest in working for InfoBeans. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel InfoBeans is doing right and how their values and opportunities align with your career goals and employment needs.

Rachelle's Answer #1
"I understand that InfoBeans has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with InfoBeans and they had only great things to say about your compensation, culture, and growth opportunities."
Rachelle's Answer #2
"I feel that InfoBeans would nurture my desire for growth and prepare me with the appropriate training to support that growth."
View All 33 InfoBeans Questions and Answers
Sign up to access our library of 50,000+ Q&As,
plus coaches for one-on-one support, so you can interview more confidently.
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
About Our Interview Q&As
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. We do not claim they will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.